Comdial Execumail Voice Processing System 6.5 Instructions Manual

246 Switch Setup ExecuMail6.5 i: 
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Recall 
The Recall sequence is what the ExecuMail system dials to return to the outside 
caller when the internal extension did not answer. It is most commonly &, for 
hookswitch flash, then pause. 
Busy Recall 
Busy Recall is what the system dials to return to a caller on hold when the called 
extension is busy. It is usually the same as the Recall sequence. 
CoMect 
Connect is what the system dials to complete the transfer of an outside caller to 
an internal...

Reference Manual Switch Setup 24 7 
Incoming Call Timing 
The following parameters affect the ExecuMail system’s response to an incoming 
ring signal. There is no need to adjust these values unless you are experiencing 
problems with ExecuMail failing to answer incoming calls, except for Ring-on 
and Ring-off times. All timing parameters are in hundredths of a second (for 
example, 50 means one-half second). 
Answer on ring low 
Answer on ring low tells the ExecuMail system whether to wait through a...

248 Switch Setup ExecuMail6.5 
n How many times to dial each code to make sure it takes effect 
n How long to wait between dialout attempts to the same message waiting 
lamp 
These values are entered on Line 10 of the QuickStart Switch Setup Screen, 
Page 2. The two dialing codes must include an x to indicate where the extension 
number should go. 
Dialout Timing 
, 
Dialout timing parameters affect voice mail system’s dialing out to place calls. All 
times are specified in hundredths of a second. i_ 
”...

Reference Manual Switch Setup 249 
Extra hold time between tries 
Specifies how long (in tenths of a second) ExecuMail should wait between 
transfer attempts. Setting this parameter lower tends to put calls through a little 
more quickly. Setting it higher tends to make the holding conversation sound 
better to the caller. The default value is 50, which means ExecuMail waits 5 
seconds between transfer attempts. 
Ring Defection 
Whenever ExecuMail dials out, either for message delivery or to transfer a...

250 System IDS ExecuMail6.5 
System IDS 
Every entity, whether a subscriber, guest, interview box, transaction box, voice 
detect box, directory group, or directory menu, is identified by a unique 
System ID. System IDS are crucial to the system’s proper operation. They are used 
to route calls to the proper extensions and mailboxes, and can be used to link 
transaction boxes, voice detect boxes, and interview boxes for advanced call 
routing and audiotext features. 
Examples of System IDS 
There are...

Reference Manual System IDS 251 
Extension # IDS 
An Extension # ID is the “extension” a caller dials to reach a subscriber. YOU 
may think of it as the number of the subscriber’s voice mailbox on the system. 
Usually an Extension # ID matches a subscriber’s actual telephone extension 
number. However, this may not always be the case. For example, two subscribers 
who share the same telephone extension will have different Extension # IDs on 
the voice mail system. 
Personal IDS 
A Personal ID identifies...

252 System IDS EkecuMail6.5 
,” 
three letters of the subscriber’s last name on the touchtone keypad. The default 
Directory ID for automatic directory assistance is 555. 
For organizations with many callers who have only numbers on their touchtone 
keypads, or whose callers prefer to press numbers instead of letters, you can set 
up numeric directory assistance, using directory groups and directory menus. 
Each directory group and directory menu can have its own Directory ID. To give 
you an idea of how...

‘. 
Reference Manual System IDS 253 
How the System Listens for IDS 
Whenever the system asks a subscriber a question, it listens for touchtones that 
indicate the subscriber’s answer, usually 1 for yes, 2 for no, or a quick option 
menu choice. When the system asks for an “extension number”, it is listening for 
a System ID. At other times when the system speaks, it is also listening for 
System IDS. 
The system listens for System IDS on a digit-by-digit basis. When a caller enters an 
ID, the system...

254 System IDS EiecuMail6.5 
NOTE: To lessen confusion, we recommend you use IDS that all contain the 
same number of digits. This also maximizes the total number of IDS available. : 
If a sequence of touchtones does not match a valid System ID, the system waits 
up to three seconds to see if any more touchtones are pressed. If not, the system 
responds: 
“1zn sorry, I did not hear your selection. Please reenter your selection now” 
[PH-Box_BadlDorPasswordj 
If a caller does not enter a valid Personal ID...

Reference Manual System IDS 255 
to have in your IDS, be sure to allow plenty of spare System IDS for future growth. 
Remember, System IDS will be assigned not only to subscribers, but also to all 
transaction boxes, interview boxes, and subscribers’ guests. 
Number of ID Digits Number of Unique IDS 
3 900 
4 
9,000 (9 thousand) 
5 90,000 
6 
900.000 
7 
9,000,OOO (9 million) 
6 90,000,000 
9 
900,000,000 
10 9,000,000,000 (9 billion) 
assumes Operator Box ID = 0 
Ranges of System IDS 
You may want to...