Comdial Execumail Voice Processing System 6.5 Instructions Manual

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System IDS ExecuMail6.5 
Match Extension # IDS with Extension Numbers 
You can simplify your application if you make subscribers’ Extension # IDS match 
the subscribers’ actual telephone extension numbers. You should first assess, 
however, how this would affect your overall ID plan. 
Consider this extreme case. Suppose you had a company operator at extension 0 
(zero) and nine subscribers with telephone extension lines already numbered 1-9. 
You could assign Extension * IDS 1 through 9 to...

Reference Manual System IDS 257 
The system also includes two directory menus and four directory groups on the 
Groups Screen to create an example of numeric directory assistance. The System 
ID for the numeric directory assistance example (which begins with a directory 
menu named Numeric Directory) is set to $411. The directory groups and 
directory sub-menu (Accounts, Customer Service, Sales, Shipping, and Technical 
Support) do not have System IDS. For more details, see the topic 
Directory...

258 System Manager ExecuMail6.5 
System Manager 
The person who monitors the operations of ExecuMail and does day-to-day 
management of the system is the 
system manager. 
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. 
Only system managers are able to sign in at the computer console to modify 
system parameters, create subscribers, groups, guests, or transaction boxes. Only 
system managers can record voice prompts or fields at the console. It is 
important that the person or persons designated as system managers for your...

Reference Manual System Manager 259 
To simply change Thomas’s Personal ID, go to his page on the Personal Directory 
Screen and, in the Personal ID field, type in the new ID over the existing one. 
Creating and Demoting System Managers 
Only a system manager can create or demote another system manager. Before 
you can create another system manager that subscriber must already be enrolled 
on the system. If the person is not yet enrolled as a subscriber, add him or her to 
the system. Refer to the topic...

260 Transaction Boxes ExecuMail6.5 
Transaction Boxes 
A transaction box is a special kind of mailbox. You can use transaction boxes to 
program special call routing, create menus, or provide announcements of 
recorded information. 
The applications for transaction boxes can be as simple or complex as you wish. 
Some organizations use transaction boxes in place of the Opening Line prompts 
to route callers to different departments, or provide morning, afternoon, and 
evening greetings. Other...

Reference Manual Transaction Boxes 26 1 
The Transacfion Directory 
Each transaction box has its own page in the Transaction Directory (Figure 142). 
-->Transfer >Greeting -->Action 
Day? Yes-->,323 ,Day: 0:08 Day: Operator 
Nite? No Nite: 0:12 Nite: Take-msg 
Await-Ans-->5 Rings Alt: 0:oo Max-msg: 90 set 
Intro: 0:02 
Holding? Yes Edits OK? Yes 
Transfer Options : A Active: D/N Send 
Msg Urgent? Ask 
After Msg: Say-bye 
One key dialing: 1> 
2> 3> 4r 5> 
6> 7> 82 97 o> 
Figure 142: Sample transaction box...

262 Transaction Boxes ExecuMail6.5 
Answer), Release, or Wait-Ring (Wait for Ringback). See the Cal! Transfer & 
Call Screening topic for details on the call transfer types. 
Ring8 
The number of times the extension should ring. This applies only if the call 
transfer type is Await Answer or Wait for Ringback. 
Intro 
The system plays any recording in the Intro field before it transfers a call. The 
system does not play the Intro if call transfer is turned off. 
Holding? 
This field controls whether the...

Reference Manual Transaction Boxes 263 
Callers are asked to record their name. Before the call is transferred, the person 
who answers the telephone hears 
“Call from . ” The recorded 
name is 
not saved. Do not use with the M call transfer option. 
Greeting Day/Nite/Alternate 
This section controls the transaction box’s greetings. A transaction box can have 
3 separate recorded greetings. The fields display how many seconds each 
greeting lasts. The subscriber who owns the transaction box can record...

264 Transaction Boxes ExecuMail6.5 
R [Restart] 
The system returns the call to the Action prompt of the Opening Line. 
S [Say Goodbye] 
The system says “‘IFyou need further assistance, press the pound key now.  
Thank you and goodbye, ” then hangs up. 
T [Take a Message] 
The system says, “If you’d like to leave a message, I’ll record it now, ” then takes a 
message for the subscriber who owns the transaction box. 
Max-msg 
Applies only if the Action is Take-msg. This sets the maximum length in 
seconds...

Reference Manual Transaction Boxes 265 
In the lx, 2~ and 3s fields of the One key dialing section, enter the 
System IDS for the transaction boxes containing messages on weather, sports and 
special events. 
Delay Between Single Digits 
You can set the system to pause a certain number of seconds for additional 
touchtones before routing the call according to the transaction box’s one key 
dialing menu. This allows callers to press full System IDS to bypass one key 
dialing, even during a greeting. You...