Comdial Execumail Voice Processing System 6.5 Instructions Manual

276 Voice Detect ExecuMail6.5 
M [Message Screen] 
Callers are asked to record their name. Before the call is transferred, the person 
who answers the telephone hears 
“Call horn . ” If the caller leaves 
a message instead, the recorded name is added to the start of the message. Even 
if the caller doesn’t leave a message, the subscriber still receives the recorded 
name as a message box message. Do not use with the 
S call transfer option. 
Callers are asked to record their name. Before the call is...

Reference Manual Voice Detect 277 
Action Day/Nite 
In a voice detect application, the Action is taken only if the caller presses a 
touchtone during the voice detect box’s greeting. If you decide to set an Action 
for the voice detect box, the Actions you can choose are: 
G 
[Go to System ID] 
The system routes the call to another System ID. You must type a valid System ID 
directly to the right of the GotoID--> arrow. (For example, GotoID--> $PM 
routes a call to the Public Interview Box.) Be careful...

278 Voice Detect ExecuMail6.5 
Silence+ 
Use this field to set how the system routes a caller who remains silent. You must 
enter a valid System ID in this field. 
NOTE: You must put a valid System lD in both the Voicwand the 
Silenctifields. 
If you want the system to take an action after playing a 
voice detect box’s greeting, add a transaction box set for the action you want. 
Put the transaction box’s System ID in the Silence+field. That way, the 
system verifies that the caller is still on the line...

Reference Manual Voice Detect 279 
Opening Line: intro Prompt 
I 
Thank you for cahg the XX? WEgei 
CoQom~n... 
I 
WOKE 
Figure 149: Using voice detect before routing callers to the Operator Box 
To use voice detect before routing callers to the Operator Box: 
1. 
Add a voice detect box and a transaction box to handle calls for the 
operator. See Adding a Voice Detect Box or 
the Transaction Box topic for 
steps. 
For the voice detect box Record a name and greeting (the greeting 
replaces the Otherwise...

280 Voice Detect ExecuMail6.5 
Await-Ans-->4 
Rings 
Intro: 0:02 
Holding? No 
Transfer Options : 
1 ~t~ive~~~N / %~i$~T$$~~o 
Voice Selection: Voice> 0 
Silence> SHANGUP 
Figure 150: Voice defect box for routing calls to the Operator Box 
,:.:,.+/ .::..: :::,..: ..:.. . ..A). ,... ::.:.:.:.,. :.:.. . . . . . . . . . . . . 
:.::, ::.:::.:... .:.::. .:.:‘.::::,.::,:‘:~.,.:.:::~..:..~~:w’;~~~~:I.~ ~~~.:~~~~~~~:~~~~~~ ~~;i~~~-ii’:aiii~~~~~~~i~~~~~~~~~ ~~~,~~~~~~~ 
:::: :::y :.:: :: ::::y:::‘:::...

Reference Manual Voice Detect 281 
Adding a Voice Detect Box 
The system manager adds voice detect boxes one by one at the system console. 
You cannot add a range of voice detect boxes. 
NOTE: When you add voice detect boxes, the system copies the values in 
the Transfer and Action sections of the transaction box or voice detect box 
currently on-screen. If an interview box is onscreen instead, the voice detect 
box uses the default values for new subscribers, as entered on the QuickStart 
Application...

282 Voice Detect 
Recording a Greeting for the Voice Detect Box 
ExecuMail6.5 
You may record the greeting or announcement you want callers to hear when 
they reach this voice detect box. When the standard greeting is active, but not 
recorded, the system plays one of these default standard greetings: 
“‘ is not available right now. ” 
[PH-Box-l&one] 
“‘ is on the phone now.” [PH-Box_lsGone] 
When the alternate greeting is active but not recorded, the system plays the 
default alternate greeting: 
“ is...

Reference Manual Voice Detect 283 
Day Nt Day Nt Day Nt Day Nt Day Nt 
I I 0 I I 
10. Intro UIello, this ie...): QP 

284 Voice Detect ExecuMail6.5 
Testing the Voice Detect Application 
You should always test a voice detect application after you set it up. Call the 
system and make sure the system handles your call correctly when you say “Yes” 
and when you remain silent. 
A voice detect box uses advanced digital signal processing technology to 
distinguish between sound and silence. However, because of noisy telephone 
lines, background noise, or other noises made by your Comdial telephone 
system, the voice mail...

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Reference Manual Voice Detect 285 
Example: An Advanced Voice Detect Application 
The example in Figure 155 on page 286 shows an example of an advanced voice 
detect application used for call routing at the XYZ Widget Corporation. 
XYZ 
Widgets has several thousand customers worldwide. Since business is booming, 
most incoming calls are to the Sales department. While many callers have 
touchtone keypads on their telephones, some do not. XYZ Widgets has set up the 
system to accommodate both types of...