Comdial Execumail Voice Processing System 6.5 Instructions Manual

266 Transaction Boxes ExecuMail6.5 
System ID: 411 Voice name: 0:02 Schedule #: 
--zTransfer 
>Greeting ->Action 
Day? No rrDay: 0:13 
Nite? No Day: Operator 
Nite: 0:OO Nite: 
Operator 
Await-Ans-->4 Rings Alt: 0:oo Max-msg: 90 set 
Intro: 0:OO Holding? No Edits OK? Yes 
Transfer Options : Active: D/N Send Msg Urgent? No 
After Msg: Say-bye 
One key dialing: 1~700 
6> 2>800 3>555 4> 5> 
7> 8> 9> o> 
I 
I 
Figure 144: Sample Departments Box 
Callers access the sample Departments Box by pressing 411,...

Reference Manual Transaction Boxes 267 
After playing the greeting, the system transfers the call to the operator. 
i 
I‘ 
i One key dialing: l> 2> 3> 4> 5> 
6> I> 
8> 9> o> 
Figure 146: Sample Technical Support Box 
The sample Technical Support Box (Box 800), like the Sales Box, is set to transfer 
the call, but in a default system does not have an extension programmed. The 
system plays the greeting: 
“All of our support lines are currently busy. Please leave your name and number 
and someone will...

268 Transaction Boxes ExecuMail6.5 
Recording Transaction Box Greetings by Phone 
The transaction box’s owner can record the transaction box’s greeting from any 
touchtone telephone. 
NOTE: If the transaction box owner uses numeric access, he or she will 
not 
be able to record a transaction box greeting by phone if the transaction box’s 
System ID contains a dollar sign symbol ($) or any symbol not found on a 
telephone keypad. 
To record a transaction box greeting by phone: 
1. 
Call the system. Enter...

Reference Manual Transaction Boxes 269 
Adding Transaction Boxes One By One 
1. 
Sign in at the system console. Press ICtrlHT) to access the Transaction 
Directory. 
2. Press (F8) for Add. 
Figure 147: Add Menu, Transaction Directory 
3. Press t-1 to select Transaction box. 
4. 
Press [-Enter) to assign ownership of the transaction box to the system 
manager, or @ to choose a different owner. Type the owner’s last name 
(-1. Press (-Enter) when the system displays the name you want. 
5. Type the...

2 70 Transaction Boxes ExecuMail6.5 
6. 
If desired, type any numbers or letters as a prefix to the System IDS you’re 
adding. Press l%J Type any numbers or letters as a suffix to the System IDS 
you’readding.%&s-[‘]. 
Constant prefix: 
Constant suffix: 
NOTE: To add a range of hidden transaction boxes that cannot be dialed by 
a caller, add a “$I’ as the constant prefix (or suffix) of the System IDS. 
7. Confirm the range you selected. To accept the range, press Q. Otherwise, 
press @. Follow these...

Reference Manual Transaction Boxes 2 7 1 
Recording a Name 
Be sure to record a voice name for each transaction box you add to the system. 
The transaction box’s name is stored in the 
Voice name field. See the topic on 
Recording Voice Fields for details. 
The system plays the box’s name to the box’s owner when it announces new 
messages from the box. For example: 
‘The Sales Box has 4 new messages. Would you like to hear them?” 
It also plays the box’s name when the owner selects it to record a new box...

272 Transaction Boxes ExecuMail6.5 
4. Press Q to select the way you want the pages sorted and press 1-1. 
Other Transacfion Directory Pages 
In addition to transaction boxes, the Transaction Directory includes interview 
boxes, the Public Interview Box, and voice detect boxes. These boxes are 
covered in their own topics. The voice mail system also includes three sample 
transaction boxes, which you can use as is, or modify to fit your needs. The three 
boxes are described in 
the Sample Transaction...

Reference Manual Voice Detect 273 
Voice Detect 
The voice detect feature allows callers to make choices or respond to prompts by 
saying “Yes” or remaining silent. With voice detect, the system listens for spoken 
sound, not touchtones. This feature allows outside callers to use the voice mail 
system by speaking, even if they do not have touchtone telephones. 
You can use voice detect boxes to set up special call routing applications or 
special audiotext applications. A voice detect box is a special...

274 Voice Detect ExecuMail6.5 
-->Transfer >Greeting -->Action 
Day? No *Day: 0:15 Day: Operator 
Nite? No Nite: 0:OO Nite: Operator 
Await-Ans-->4 Rings Alt: 0:oo Max-msg: 90 set 
Intro: 0:OO Holding? No Edits OK? No 
Transfer Options : Active: D/N Send Msg Urgent? No 
After Msg: Say-bye 
Voice Selection: Voice-t Silence+ 
Figure 148: Sample voice detect box 
Each box has a name, a unique System ID, and an owner. The owner’s name is 
displayed in the Voice detect box of field in the upper-right comer of...

5 _’ Reference Manual Voice Detect 275 
.< 
Call Transfer Type 
/ 
i. i This field, which is below the Day? and Nite? fields, isn’t labeled on the 
screen. It is used to set the way the voice mail system transfers calls to the 
Comdial telephone system. It can have one of three values: Await-AILS (Await 
An.swer),Release, or Wait-Ring (Wait for Ringback). See the 
Call Transfer& 
Call Screening topic for details on the call transfer types. 
Rings 
The number of times the extension or telephone number...