Comdial Dxp Correspondance Instructions Manual

							DXf PeripheralsDXP Correspondence Manual
15.4
Digital Voice
Announce
ProgrammingThe digital voice announce device (DVA) is an optional line-powered
unit that connects to a digital station port and plays pre-recorded voice
prompts and dialing instructions to incoming callers on the direct
inward system access (DISA) lines..
Currently, DISA is the only DXP feature to take advantage of the
DVA’s voice prompting capability; therefore, for the DVA to
function, you must have DISA lines assigned and programmed. The
maximum number of DVA units you can install is limited only by the
number of DXP station ports (192). Once you connect the DVA to a
digital station port, the DVA identifies itself to the DXP, so you do not
have any phone-type programming to do. You don’t have to program
the system to send DTMF or ringing signals to activate the DVA,
because DISA programming determines the DVA’s actions. When
you use a DVA in conjunction with DISA, the DXP automatically
answers the DISA lines and guides the callers with DVA-originated
voice prompts.
A DVA accepts and stores up to four recorded messages, with a total
maximum recorded time for all messages of two minutes.
Each message type has a two-digit system index number (for example:
10 = Welcome Greeting 1, 11 = Welcome Greeting 2, and so forth).
You use this index number to identify the messages when you record
them. Many of the messages have a single-digit group option number
appended to their names (for example: Welcome Greeting 1, Day
Main Menu 1, and so forth). You, use this message group number to
place messages for a particular category of caller together (all group 1
messages for sales calls, all group 2 messages for service calls, and so
forth). You assign a message group to a DISA line based on the line’s
DISA voice option. Group 1 messages correspond with DISA voice
option 1, and so on. You assign a voice option, and thus a message
group, to a DISA line using programming procedures given in section
8.19, DISA and DISA voice options.
15 
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							DXP Correspondence ManualDXP PeripheralsUnderstanding The Line/Voice Option/DVA RelationshipsTake as an example a company with several departments; the .
company reserves all group-l messages for the sales department and
reserves all group-2 messages for the customer service department.
The company attendant records the group 1 and 2 message to have
meaning for the sales and customer service departments. The system
programmer assigns DISA lines 
1,2, and 3 to the sales department
and DISA line 
4,5, and 6 to the customer service department. He or
she also programs DISA line l-3 to have voice option 1 and DISA
line 4-6 to have voice option 2. This organization allows callers to
DISA line l-3 to receive and respond to messages associated with the
sales department and callers to DISA line 4-6 to receive and respond
to messages associated with the customer service department.
Defining DVA MessagesThe available DVA messages include the following categories
DVA Index
LNumber
lo-13
14-17I
18-21I
22-25
26-29
I------
30Message Type
Welcome Greetings 
11Day Main Menus l-4
Night Main Menus 
14Recall No Answer l-4
Recall Busy 
14Please HoldMessage Definition
Messages that
identify company or
department to caller.
System plays these
messages during
normal business
hours.
System plays these
these messages
during close of
business hours.
System plays these
messages when the
called station does
not answer.
System plays these
messages when
called station does
not answer.
System plays this
message callers
when they page.
DXP Peripherals 15 
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							DXP PeripheralsDXP Correspondence Manual31Password Prompt
32Account Code
33Dial Feature
34-37Day Routing l-4
38-41Night Routing l-4
42Reminder PromptThis message
prompts callers to
enter password for
access to advanced
DISA features
System plays this
message to callers
who request line
groups on systems
that require forced
account code entry
This message plays
after the caller
enters password for
advanced DISA
features
If system can not
provide DISA
callers with the
requested service, it
plays this message.
ADISA Callers who
are allowed to
access advance
system features
receive this message
if they are making a
line to line
connection through
the DXP. The
message
periodically
prompts them to
dial a code to
continue the
connection.
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							DXP Correspondence ManualDXP Peripherals43Digit Collection
This message
prompts callers to
dial a code before
the system routes
their call. When
used with telephony
services, this dialed
code causes a
screen showing
caller’s
identification and
data to appear on
computer at called
station’s location.
System plays the
message requesting
the dialed entry
after a welcome
message and before
a day menu
message. Digit
collection message
plays first if there is
no welcome
message and plays
after the default
routing extension if
there is no day
menu message. The
caller dialed digits
also show on the
called station’s
display
DXP Peripherals 15 
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							Programming Intercoms For DVA MessagesFor each message type, you can assign up to ten intercom numbers
and assign a single-access digit to each of these intercom numbers.
You can assign feature codes as well as intercom numbers. For
example, if you have installed the Tracker Paging System option, you
can program the Tracker Pager access code 
(%8) to an appropriate
message and assign a single-digit dialing code to the access code,
allowing DISA callers to track their called party by dialing the
appropriate single digit when prompted by voice message. The caller
then enters his or her call-back number and the 
# symbol to complete
the page.
Obtaining DVA Status ReportsUse this programming procedure to obtain DVA status information
(voice digit translation, voice allocation by DVA, voice allocation by
message, and voice resource analysis).
NOTE: If you select the voice resource analysis you get a list of allmessage types. You may need this infonnation to complete the
intercom programming for DVA (see previous paragraph,Programming Intercoms For DVA Messages).
15 - 10 DXP Peripherals 
						

							DXP Correspondence ManualDXP PeripheralsRecording The DVA MessagesYou or the system attendant must record the messages that 
the*DVAplays to the callers. Record messages in one of two ways: either by
delivering them from the telephone handset at the attendant station or
by playing the contents of a professionally-supplied tape recording
into the DVA memory. Each DVA stores up to four unique messages.
The total message storage time is two minutes and you can divide this
time as necessary among the four messages or use the entire two
minutes for one message if needed. Because of the time constraints, it
is a good practice to script your messages ahead of time so that you
can read them aloud in a clear and concise manner as you store them
in the DVA memory.
1 CAUTION]
It is important to keep in mind that the system shares the messagesamong all installed 
DVAs. You do not control which DVA stores
which message. For example, if you make eight different recordingswith two 
DVAs, the system distributes the messages in both units. If
someone later removes one 
unitfrom service, the only messages that
will play are those stored in the remaining DVA. To Determine which
DVA stores which message, see the section on obtaining DVA status
reports.
Editing The DVA MessagesAfter DVA messages exist, you can play them, copy them, and delete
them as necessary.
NOTE: If your installer has connected more than two DVAs to the system,
the system automatically selects the DVA that will receive the
copied message. Likewise, the system automatically selects the
DVA that it uses for playing back the message to a caller.Additional 
DVAs become a shared resource for the system’s
memory and are not dedicated to particular lines.DXP Peripherals 15 
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							15.5The computerized attendant operating position consists of the
PC A ffen&nf?z-based personal computer,
Position.
l
Programminga proprietary interface circuit board (factory-installed in the
computer expansion slot),
la customized keyboard,
l
a program diskette,
.
and all necessary cables for connecting the equipment to the
system.
The system will accept four PC attendant positions. Each PC attendant
position replaces one telephone from the system because a telephone
cannot be connected to the same station location that the programmer
assigns to the Total Control PC attendant position.
Enabling The PC Attendant PositionEach PC attendant position requires a station port (though you do not
need station board installed for that port), two line ports, a serial data
port, and a dedicated line group for operation. You must identify these
items for each PC attendant position.
NOTE: The lines that you assign here are exclusively for PC attendant
position use and cannot be used for out-going call operations. Do
not assign them for any other system use.Programming A Hunt List For PC Attendant Use
Assign eight intercom numbers to an intercom hunt list for the PC
attendant position’s use. The assigned numbers must include the
personal intercom number of the PC attendant position (the number
for the station location that the PC attendant position occupies) and
seven group intercom numbers that are set aside for its exclusive use
(group intercom numbers range from 3 
l Ol-3292,41104292,5000-5023) . When you assign group intercom numbers to the hunt
list, the system automatically adds them to the group intercom access
list for the PC attendant position.
NOTE: You can’t assign the same group intercom to more than one
station’s intercom hunt list. Also, reserve these 
group intercom
numbers for exclusive use by the PC attendant position. Do not
assign them to any other station.15 
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							Assigning Lines For PC Attendant UseChoose several lines that the PC attendant position can use for call
origination; assign them to line group 16; assign line group 16 to a
particular class of service, and assign that particular class of service to
the PC attendant position. The line key on the keyboard is fixed to
select line group 16. You must assign lines to line group 16 before the
attendant can select a line for use.
Assigning The PC Attendant Position
Text Messaging ButtonsUse this programming procedure to assign special text messaging
functions to system telephone buttons. User’s can press these buttons
to access the text messaging feature provided by the PC attendant
position. Program the telephone to provide the following button
functions:
Text Message button for the user to press to step forward through the
fields of a message that show in the telephone’s display window,
Print button for the user to press to send the displayed message to an
attendant selected data printer for hard-copy printout,
Next button for the user to press to sequence through a group of stored
messages,
Previous button for the user to press to back-up through the fields of a
message that he or she has already read,
Delete button for the user to press to erase a message after he or she
has read it or sent it to the data printer,
Quit button for the user to press to end a text messaging session.
Mapping PC Attendant Position Function KeysThe DXP adds programmable function keys to the PC Attendant
Position. The programmable features are in addition to the fixed
features currently provided by function keys 
Fl through F12. You can
assign a different feature to each function key from the list of
functions shown in section 7.37.
DXP Peripherals 15 - 13 
						

							DXP PeripheralsDXP Correspondence ManualVoiceMail
IMI89-080, Installation Instructions For Installing Voice Mail
Equipment On The DXP Digital Communications System for voice
Programmingmail installation information), program the DXP to operate properly
with the voice mail system.
15.6After connecting a voice mail system to the DXP system (see
IArranging Station Ports For Voice Mail Use
After you have connected voice mail ports to the system station ports
through the appropriate interface devices (for example, the VMI-X
interface device used with analog station ports, the 
ATI-D-1PTinterface device used with the digital station ports, or the DXIST
station board used with industry-standard telephone ports), you must
identify the station ports where these devices are connected.
Assigning Intercom Numbers
To Voice Mail ConnectionsYou must identify the station intercom number of each voice mail
connection and link these numbers together to form a circular hunt
group for call-handling purposes. For example, assign intercom
numbers 121, 122,123, and 124 to voice mail ports 
1,2,3, and 4 then
link 121 to 122,122 to 123, 123 to 124, and 124 to 121.
Programming Hint: To make the LCD readouts at the system
telephones more descriptive during call transfers, use section 7.3,
Station Names, to assign a descriptive name to the personal intercom
numbers. If you do assign intercom names, be sure to name each voice
mail port differently. For instance, you can name them VMI, VM2,
VM3, and VM4; however, do not name each port VM without
personalizing it further with a unique 
su$+ix (such as I, 2, 3, 4 or A, B,
C, D for example).15 
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							Arranging Voice Mail Call Transfer Parameters-Automatic Attendant Transfer On Busy
(Station Menu, 7.29)
You can enable automatic attendant transfer on busy for individual
station ports if you wish. With this feature enabled, the system rings a
busy telephone when the voice mail system is attempting to transfer a
call to it, which gives the user the option of leaving his or her present
call and taking the new one. With the feature disabled, the busy
telephone is not signaled by the presence of a new call, and voice mail
automatically routes the call to the busy telephone’s voice mailbox.
Immediate Transfer
(System Menu, 5.12)
You should choose the automatic attendant immediate transfer mode
for voice mail transfers; it allows the system to transfer a call as soon
as it answers. However, if you turn on the voice mail screen and
confirm options (see the voice mail programming manual for details),
do not turn on the DXP immediate transfer mode. Immediate transfer
is a system-wide parameter and affects all telephones in the system.
Assigning Transfer-To-Voice Mail Button
(Station Menu, 7.37)
A system user can use a pre-programmed button to transfer an
incoming call directly to a voice mail box so the caller can leave a
message. You must use the button mapping programming procedure
to assign this Transfer-To-Voice Mail button at a system telephone.
NOTE: Type XVMplus a two-digit code (O-32) that equals one of the
voice mail ports.Usually, you will enter the code for 
the_first
voice mail port and let the extension number linking (that you havepreviously arranged) decide which voice mail port actually
handles the call.However if you have arranged voice mail ports
into groups 
for department answering, enter the voice mail portcode for the group that also includes the telephone that you are
button mapping.DXP Peripherals 15 
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