Comdial Dxp Correspondance Instructions Manual
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DXP Correspondence ManualSMDALSMDR Programming Account Code (System Parameters)Account codes are used to identify calls by category, so that the system can record costing by that category. You can arrange the system to force the user to enter an account code and have the system verify it before it allows the user to make a call. Turn on the account code feature for the entire system using this procedure. Also, enable or disable system verification of the entered code. If you enable verification, the system compares the account code entered by a station user with the programmed account code entries that you have assigned. If the system does not find a match and you have enabled the forced account code feature through station class of service, the system prevents any further dialing until the user enters a matching account code. If you have not enabled verification, the system does not check the entered account code for a match. See section 10.3 for further account code programming details. Account Code Display And Account Code Display Time As a feature to LCD speakerphone users, a message appears in the telephone’s display to prompt the user to enter an account code during incoming and outgoing calls. If the system does not require such a prompt (for example, because the account code feature is disabled), turn off the prompting message display with this programming operation. If the system does require the prompting display and you enable it using this procedure, also set the length of time that the prompt shows on the user’s display. See section 10.3 for further account code programming details. NOTE: When the account code display is on, the user must enteran account code within the display time when he or she is making an outgoing call; otherwise, the system will drop the line. Account Code LengthAn account code can be a minimum of three digits or a maximum of 16 digits. Use this procedure to set the number of account code digits. See section 10.3 for further account code programming details. NOTE: If you change the account code length, you will delete all currently programmed account codes. SMDABMDR Programming 10 - 3
SMDALSMDR ProgrammingDXP Correspondence Manual SMDA Attendant Delete Use this programming feature to provide the system attendant with the ability to delete SMDA records from the system memory. SMDABMDR Printer Port Use this programming feature to determine the serial data port through which the system will route its generated SMDALSMDR. Report OptionYou can arrange for the SMDRLSMDA parameters to convey either the cost of calls that the stations make or the amount of time that lines have been on hold at the stations. SMDR RecordWhen you enable this feature, the system stores SMDR records for the specified line (see section 8.7, SMDR Record for Lines, for more information). 70 - 4 SMDAISMDR Programming
DXP Correspondence ManualSMDALSMDR Programming 10.3 Automatic Reports (SMDA)Program the system to automatically provide call cost reports for printing.- Choose the day and time that the printout is desired. - Choose the type and detail of each report. - Dictate whether the call records are to be erased from the system memory after they are printed. The SMDA feature allows the system to store various call records and generate reports of these records for printout. These reports include either station, line, account codes, or all of the above. When the system generates a station report, it will generate a separate report for any and all stations that have had outside call activity. lThe station report shows all calls that the station user has made and received along with totals and averages. Line reports show the totals for each active line in the system. lThe line report shows the number of calls, total minutes busy, number of incomplete calls, and cost for each line. The line report also summarizes line group activity as well. lThe account code report provides the same information as the station report except the records are based upon each account code. lThe all record report sends all stored SMDA records to the serial data port. This report is not in groups as is the station, line or account code reports but rather is in a chronological order. You can view the number of free records or you can delete all stored SMDA records to insure that only the latest SMDA reports are being stored or to provide a known starting port for record storage. NOTE: If your programming terminal shares the same port as yourdata printer and you command it delete all records, the system will not take this action until you log out of the VDT programming mode.In addition to this manual report command, you can also request the system to generate reports automatically on a timed basis. You or the system user can employ the system manager and attendant programming procedure to request reports at a programming station. Finally, the system will automatically generate an automatic report when its memory nears its saturation point (95 percent full). NOTE: If you select the delete records option and your VDT is installed in the printer port, the system will not delete the SMDA records until you log out ffom the programming mode.I SMDNSMDR Programming 10 - 5
Add, Remove, Display Account CodesUse this procedure to assign up to 1000 account codes (each up to 16 digits in length-see Section 10.3.3). Alternately, use this procedure to remove previously assigned account codes from the system. Add or remove one account code at a time or an entire block of account codes all at once. To assign numbers that user’s can dial without entering an account code, refer to section 10.4. Account Code (For Class Of Service) After you have enabled the account code feature for the system, set its parameters, and programmed its list of account codes into the system, turn the feature on for a station class of service and make it either forced or optional. If you make it a forced account code, the user must enter an account code before the system will let him or her dial the number for an outgoing call. Also, on incoming calls a user must enter an account code before the system will allow him or her to make any future outgoing calls (see section 6.2, Account Codes, for more information). 10 - 6 SMDALSMDR Programming
DXP Correspondence ManualSMDABMDR Programming 10.4 Emergency Numbers 10.5 Authorization CodeWhen the system requires an account code, a telephone user must enter it before the system allows him or her to dial a number; however, the system does not require an account code prior to allowing a telephone user to dial a designated emergency number. Use thi’sprocedure to list the designated emergency numbers. The system accepts a total of 16 numbers. Each number can be up to 16 digits long. Authorization codes provide system users the mobility to use their class of service (COS) features, prime line assignments, and exception numbers on any telephone in the system. One popular term for such a feature is walking class ofsewice. Don’t confuse authorization codes with account codes. Authorization codes are associated with personal intercom numbers as are COS, prime markings, and exception numbers. Therefore, when a user enters his or her authorization code at any system telephone, the code alerts the system as to what features to make available to the user. The user can employ the telephone for anything allowed by his or her personal intercom number; however, he or she cannot disturb the last number redial stored there by the normal user. Once a user accesses his or her telephone features, they remain in effect until any idle time at the telephone exceeds the authorization code time-out period (see section 5.12, System Timing Features, formore information). As an additional feature, when a telephone is mapped with a lock button, a user can press it and then dial an authorization code. This action denies access to that telephone by other users. Use the procedure given here to program and assign authorization codes. Use Chapter Six, Station COS Programming, to match the COS to thepersonal intercom number and use the section 7.37, Button Mapping, to assign the lock button to a telephone. NOTE: You can include a two second pause as part of the authorization code by typing a p at the point in the code where you wish a pause to occur. If you include a pause, a user must wait two seconds at the proper point when he or she dials the authorization code because the pause is now part of the code. SMDALSMDR Programming 10 - 7
SMDAISMDR ProgrammingDXP Correspondence Manual Chapter Ten Review1. The DXP automatically provides an SMDA report whenever the costed-call storage reachespercent? Questions2. You can set the DXP to report SMDA information sorted in four different ways: 3. The DXP always includes the dialing time in costing a call; true or false? 4. Account codes can only be used on outgoing calls; true or false? 5. An account code can be a maximum ofdigits. 6. Changing the account code length automatically deletes all current account codes; true or false? 7. The DXP stores the SMDA “All Record” reports in what format? 8. You can manually force the DXP to print the SMDALSMDRrecords; true or false? 70 - 8 SMDABMDR Programming
DXP Correspondence ManualSMDNSMDR Programming 9. You can program a maximum of DXP.account codes in the 10.If you have programmed forced account codes for each station, those station users must dial the account code for any outgoing calls; true or false? 11.A user can enter his or her authorization code at a telephone and override that station’s authorization code and features; true or false? SMDALSMDR Programming 10 - 9
DXP Correspondence ManualChapter Con tentsII 1 Toll RestrictionChapter Eleven: Toll Restriction ~.................................,......................11-I 11.1 11.2 11.3 11.4 11.5Introducing Toll Restriction............................................................... 11-lRestriction Levels............................................................................... 11-2Toll Groups......................................................................................... 11-3Restricted Numbers............................................................................ 11-3Exception Numbers............................................................................ 11-4Chapter Eleven Review Questions..................................................... 11-5Chapter Con tents
DXP Correspondence ManualToll Restriction ProgrammingToll Restriction II.1 IThe toll restriction/automatic route selection option is located on theIntroducing Tollmain menu as “Toll / ARS.” And while the two features are grouped together in programming, this correspondence manual separates them Restrictionfor added explanation. Chapter Twelve covers the automatic route selection feature. With the toll restriction feature, the system allows or denies outgoing line calls to selected users over selected lines. As a user dials a number from a station that has toll restriction assigned, the toll restriction feature first makes a comparison between the dialed number and the telephone number entries on the toll restriction table. It compares the dialed number up to the last digit in the entry. At that point it considers it a match and applies the other restriction tests whether the station user keeps dialing or not. The dialing option table provides for not only toll restriction but also automatic route selection and call costing features (see chapter chapter thirteen for more information on call-costing). Toll restriction meets different dialing needs by allowing users to dial certain numbers (in- state toll calls, for example) yet restricting them from dialing numbers other numbers (l-900 numbers for example). A defaulted system allows station users to dial any number they choose to dial. When programming the various aspects of toll restriction, use the planning sheets provided in IMI66- 110, Programming Records For The DXP Digital Communications System.Toll Restriction Programming 1 1 - I
Toll Restriction PrOgrammingDXP Correspondence Manual 11.2 IThe restriction table sets up the test structure to determine whether aRestrictionparticular station can or cannot make a call. The restriction table allows a maximum of 400 entries; broken down into 10 entries on a Levelspage. You assign each entry a value from 1 to 8, or with “alloti all” or “deny all.” The “allow all” entry ensures that the system applies no dialing restriction to a number (example: 911). The “deny all” ensures that a station user can never dial a number (example: l-900). In station Class of Service programming, you assign each class of service with a value of 1 through 8 as well. These numbers make up the fundamental test for the toll restriction system. If a station’s class of service toll restriction level is higher than or equal to the level assigned to the telephone number on the toll restriction menu, then the station can place the call. Likewise, if the station’s level is lower than that of the number, the call is denied. The higher the number in class of service, the more dialing patterns the system will allow. 7 1 - 2 Toll Restriction Programming