Comdial Dxp Correspondance Instructions Manual
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DXP Correspondence Manual ContentsL Contents Section Page Number Chapter One: Introducing The DXP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~.......................l-l 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13Introducing This Course .................................................................................l-l Using The Video Series .................................................................................l-2 Introducing The DXP Hardware ....................................................................l-3 Introducing The DXP Main Cabinet ..............................................................l-4 Using The DXP Modem ...............................................................................l-5 Using The Battery Backup .............................................................................l-5 Identifying The Mandatory DXP Boards .......................................................l-6 Identifying The Station Boards ......................................................................l-9 Identifying The Line Boards ........................................................................l-l 1 Using The Auxiliary Board and Add-On Cards .......................................... 1-14Using The Conference Board ....................................................................... 1-16Introducing The Expansion Cabinet ............................................................ 1-16Concluding Chapter Three ........................................................................... 1-17Chapter One Review Questions ...................................................................1-18Con tents-i
Section NumberPage Number Chapter Two: Planning An Installation........................................................... 2-I. 2.1Introducing Chapter Two...............................................................................2-l 2.2Ordering The Right Equipment......................................................................2-2 2.3Evaluating The Installation Site .....................................................................2-3 2.4Planning The Dedicated Equipment Room ....................................................2-3 2.5Using The Right Tools ...................................................................................2-4 2.6Preparing An MDF Diagram ..........................................................................2-5 2.7Checking The Hardware ................................................................................2-6 2.8Testing The Stations .......................................................................................2-8 2.9ConcludingChapter Two ..............................................................................2-8 Chapter Two Review Questions ....................................................................2-9 Chapter Three: Installing The DXP..................................................................3-l 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17Introducing Chapter Three.............................................................................3-l Mounting The Main Cabinet ..........................................................................3-2MountingTheExpansionCabinet ................................................................3-3Grounding The System ..................................................................................3-3Installing The Power Supply ..........................................................................3-4Connecting A Battery Backup .......................................................................3-6Installing The Boards .....................................................................................3-7Connecting The Lines ..................................................................................3-10Connecting The Stations ..............................................................................3-l 1Testing The Stations .....................................................................................3-12Connecting An External Paging Device .....................................................3-13Connecting A Modem ..................................................................................3-14Connecting A Music Source ........................................................................3-15Installing The Ring Generator ......................................................................3-15Connecting The PC Attendant .....................................................................3-16Connecting A Printer ...................................................................................3-17Concluding Chapter Three ...........................................................................3-18ChapterThreeReviewQuestions.. .........................................................:..... 3-l 9ii-Con tents
DXP Correspondence ManualContents SectionPage Number Chapter Four: Programming The DXP............................................................4-1.. 4.1IntroducingProgramming..............................................................................4- 1 4.2UsingOther publications...............................................................................4-2 4.3TwowaystoProgram....................................................................................4-3 4.4Connecting Data Devices.. .............................................................................4-4 4.5Using A Modem.............................................................................................4-5 4.6Using The DXP Menus ..................................................................................4-6 4.7AccessingtheMainMenu.. ............................................................................4-7 4.8Understanding The Main Menu....................................................................4-8Chapter Four Review Questions ....................................................................4-9 Chapter Five: System Programming...............................................................5-I 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17IntroducingSystem Programming.................................................................5-lMaster Clearing The System ..........................................................................5-2Setting The System Defaults ..........................................................................5-4TerminalSetup.. ............................................................................................-5-7LCD Messages ...............................................................................................5-8Save/Restore Database .................................................................................5-10SerialPorts ...................................................................................................5- 12 SOHVATableProgramming.......................................................................5-l 5 SpeedDialProgramming .............................................................................5- 17Timeand Date(System Clock)....................................................................5-19System Timing .............................................................................................5-20SystemParameters .......................................................................................5-26PagingZones.. ..............................................................................................5-32Change Password .........................................................................................5-34Feature Renumbering ..................................................................................5-36ProgrammingThe TlParameters................................................................5-38Major Alarm Reporting ...............................................................................5-38Chapter FiveReviewQuestions.. .................................................................5-39I. Con tents-iii
SectionPage Number Chapter Six: Station COS Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 . 6.1IntroducingStationCOSProgramming.........................................................6-l 6.2Account Codes...............................................................................................6-2 6.3Automatic Hold ............................................................................................. 6-2 6.4Background Music .........................................................................................6-3 6.5 CallCost Display(DisplayOf Calls).............................................................6-3 6.6Call Forward.................................................................................................6-4 6.7Call Park.........................................................................................................6-6 6.8Call Pick-Up...................................................................................................6-6 6.9CallWaiting(Tone) .......................................................................................6-7 6.10Camp-OnProgramming.. ...............................................................................6-8 6.11DoNot DisturbProgramming.. ......................................................................6-9 6.12Exclusive Hold ...............................................................................................6-9 6.13ExecutiveOverrideProgramming ................................................................. .6-9 6.14IdleLineProgramming ................................................................................6- 10 6.15IST Distinctive Ringing ...............................................................................6-10 6.16LCD Messaging ...........................................................................................6-10 6.17Meet MeAnswer Page.................................................................................6-l1 6.18MessageDeposit(Response Messaging).....................................................6-l 1 6.19Message Wait Originate(Message Waiting) ...............................................6-l 1 6.20Music OrToneOnHold.............................................................................. 6-12 6.21Paging Receive ............................................................................................6-12 6.22Paging Transmit ........................................................................................... 6-13 6.23RingingPreference(Ringing Line Preference) ...........................................6- 13 6.24Day Route Access/Night Route Access .......................................................6-14 6.25DayRestriction Level/Night Restriction Level.. ......................................... 6-15 6.26System Speed Dial Groups ..........................................................................6-l 6 6.27Directed Station Hold ................................................................................... 6-16 6.28RemoteStation Disable ................................................................................6-l 6 6.29StationMonitoring ......................................................................................6- 17 6.30Line Answer .................................................................................................6-18 iv-Con tents
DXP Correspondence ManualContentsSectionPage Number 6.31 6.32 6.33 6.34 6.35 6.36 6.37 6.38 6.39 6.40 6.41 6.42 6.43 6.44 6.45 Line Originate.............................................................................................6-18. PeriodicLineTone.......................................................................................6- 19 MaximumCallDuration..............................................................................6- 19 Line Group Access.......................................................................................6-19 Line Group Queue........................................................................................6-20 Line-To-Line Transfer (UnsupervisedConference)....................................6-20 Voice Announce Block................................................................................6-20 Internal IST Flash.........................................................................................6-21 ForcedAccountCodes.................................................................................6-22 Allow Busy Display (Display Of Busy Status)...........................................6-22 Clear Major Alarm Ring..............................................................................6-22 HandsetVolumeOnImpactTelephones.....................................................6-23 Restrict ARS Ho&flash..............................................................................6-23 Quick Transfer.............................................................................................6-24 Enhanced LCDDisplay...............................................................................6-24 Chapter Six Review Questions.................................................................... 6-25 Chapter Seven: Station Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 7.10 7.11 7.12 7.13 7.14Introducing Station Programming.................................................................. 7-1 PersonalIntercom Number............................................................................7-2 Station Name.................................................................................................. 7-2 ClassOf Service............................................................................................7-2 SpeedDialSets..............................................................................................7-3 Idle Line Priority............................................................................................7-3 Intercom Hunt List.........................................................................................7-3 GroupIntercom Access..................................................................................7-4 Prime LineProgramming...............................................................................7-4 ToneOrVoiceSignaling(ToneFirst) .......................................................... .7-5 CallAnnounce Beeps(Call Announce Tone Bursts).................................... 7-5 DefaultForwardType...................................................................................7-6 Forward RNA Ring Busy (Enhanced Call Forwarding) I...............................7-7 FlexibleRingingAssignments.......................................................................7-7Con tents-v
ContentsDXP Correspondence ManualSectionPage Number 7.15 7.16 7.17 7.18 7.19 7.20 7.21 7.22 7.23 7.24 7.25 7.26 7.27 7.28 7.29 7.30 7.31 7.32 7.33 7.34 7.35 7.36 7.38 7.39Personalized Ringing Tone........................................................................... .7-9 LCD Contrast................................................................................................. 7-9 ServiceObserving........................................................................................7- 10 Day Exception Number/Night Exception Number......................................7- 11 SOHVA Beeps(SOHVA Tone Bursts)SOHVAGroups.. ...........................7-l 1 Busy On SOHVA......................................................................................... 7-11 Pick-Up Groups...........................................................................................7-11 Through Dialing (Thru-Dialing)..................................................................7-12 Single Line ProprietaryTelephone TAP Button..........................................7- 12 RingingOn Busy(Enhanced Subdued Ringing).........................................7-12 Allow Ringer Off (Ringer Volume Off).....................................................7- 13 StationDisable............................................................................................7- 14 DWBLFConsolesInstalled.......................................................................7-14 Programming Port (Database ProgrammingStation)..................................7-15 AutomaticVoiceMailTransferOnBusy....................................................7-l 5 Headset........................................................................................................ 7-15 Attendant Position (Alternate, Overflow)....................................................7-16 Extended DTMF Dialing.............................................................................7-16 Interactive ButtonSupport(SoftkeysSetup)...............................................7-17 IST Hold Confirmation................................................................................ 7-18 Transfer Ring Cadence................................................................................7-18 Ring Back On Busy.....................................................................................7-19 TelephoneTypes(PhoneTypes) ..................................................................7-2 1 CopyModelProgramming...........................................................................7-22 ChapterSevenReviewQuestions................................................................ 7-23 . Chapter Eight: Programming The Lines.........................................................8-l 8.1Introducing Line Programming......................................................................8-l 8.2Line Name......................................................................................................8-2 8.3 Line Type.......................................................................................................8-2 8.4LineDisable............................................................................................I......8-4 8.5 Music Or Tone On Hold...............................................................................8-4vi-Con tents
SectionPage Number 8.6 8.7 8.8 8.9 8.10 8.11 8.12 8.13 8.14 8.15 8.16 8.17 8.18 8.19 8.20 8.21 8.22 8.23 8.24 8.25 8.26Automatic Privacy (Privacy Release)............................................................8-5SMDR ............................................................................................................8-5Cost Incoming ...............................................................................................8-5Pad Level-Transmit, Receive ......................................................................8-6Dialing Mode .................................................................................................8-7Abandon Hold Release ...................................................................................8-8Positive Disconnect Time ..............................................................................8-8Toll Groups ....................................................................................................8-9DTMF Level ..................................................................................................8-9BusyLead Detection.. ..................................................................................8-10Disconnect Supervision ................................................................................8-10Caller ID Active ...........................................................................................8-10Voice Mail ID ..............................................................................................8-l 1DISA and DISA Voice Options ...................................................................8-l 1Line Group Programming ............................................................................8-12Copy Model Line ........................................................................................8-12Direct InwardDialing(DID)Support.. ........................................................8-l 3DID Options .................................................................................................8-14 DBXDNIS Translation Tables.....................................................................8-17Direct Inward System Access (DISA) .........................................................8-18EnablingOr Disabling DISALines .............................................................8-l 9Chapter Eight Review Questions .................................................................8-20 Chapter Nine: Intercom Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1 9.1 9.2 9.3 9.4 9.5Introducing Intercom Programming...............................................................9-l Modifying Intercom Numbers .......................................................................9-2Adding Intercom Numbers .............................................................................9-3Removing Intercom Numbers .......................................................................9-3Renumbering Intercom Numbers ..................................................................9-4Chapter Nine Review Questions ....................................................................9-5 ,
SectionPage Number Chapter Ten: SMDAISMDR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-l . 10.1IntroducingSMDABMDR Programming...................................................10-l10.2 SMDABMDR Parameters...........................................................................10-2 10.3 Account Code (System Parameters).............................................................10-5 10.4 Emergency Numbers....................................................................................1 O-710.5 Authorization Code ......................................................................................10-7 ChapterTenReviewQuestions....................................................................10-8 Chapter Eleven: Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..‘......................11-1 1 1.1Introducing Toll Restriction.........................................................................1 1 - 1 11.2 Restriction Levels........................................................................................11-211.3 Toll Groups ..................................................................................................11-311.4 Restricted Numbers ......................................................................................11-311.5 Exception Numbers ......................................................................................11-4 Chapter ElevenReviewQuestions...............................................................1 l-5 Chapter Twelve: Automatic Route Selection. . . . . . . . . . . . . . . ..m..........................m..12-1 12.1Introducing Automatic Route Selection.......................................................12-1 12.2 ARSEnable..................................................................................................12-2 12.3 Line Groups for ARS...................................................................................12-2 12.4 Route Tables(ARS).....................................................................................12-3 12.5 Costing Information (ARS)..........................................................................12-6 12.6 Automatic Route Selection for Speed Dial Numbers..................................12-7 Chapter TwelveReviewQuestions..............................................................12-8 Chapter Thirteen: System Printouts. ..~...................................~......,......,.....,.13-1 13.1IntroducingSystem Printouts.......................................................................13-l 13.2Identifying System Printouts........................................................................13-2 Chapter ThirteenReviewQuestions............................................................13-3 viii-Con tents
SectionPage Number Chapter Fourteen: Diagnostics..................................................................... 14-1.14.1 Introducing Diagnostics ...............................................................................14-1 14.2Initialize Diagnostic Data.............................................................................14-2 14.3ROM Checksum Verification ......................................................................14-2 14.4Scratch RAM Test ........................................................................................14-2 14.5Non Volatile RAM test ................................................................................14-2 14.6Time Switch Memory Test ..........................................................................14-3 14.7MainCPU DTMF Receiver Test ................................................................. 14-3 14.8AUX Board DTMF Receiver Test.. ............................................................. 14-3 14.9SpeakerCoefficients ...................................................................................14-4 14.10CPU Board and DIPSwitches ..................................................................... 14-4Chapter FourteenReviewQuestions.. ..........................................................14-5 Chapter Fifteen: Peripherals..........................................................................15-I 15.1 15.2 15.3 15.4 15.5 15.6 15.7Introducing the DXP Peripheral Equipment................................................15- 1CallerIDProgramming.. ..............................................................................15-2TrackerPagingSystemProgramming ......................................................... 15-4DigitalVoiceAnnounceProgramming.. ......................................................15-6PC Attendant Position Programming .........................................................15-12Voice Mail Programming ...........................................................................15-14Modem Setup .............................................................................................15-19ChapterFifteenReviewQuestions.. ...........................................................15-20Con tents-ix