Cisco 7942 User Guide
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Answer Call Ringing on Another Extension Outside Call Pickup Group Procedure Step 1PresstheGPickUpsoftkeyortheGroupPickUpbutton.Youmayhavetoliftthehandsettodisplay thesoftkey. Step 2Enterthegrouppickupnumber. Ifyourphonesupportsautopickup,youarenowconnectedtothecall. Step 3Ifthecallrings,pressAnswertoconnecttothecall. Answer Call Ringing on Another Extension in Group or in Associated Group Procedure Step 1PresstheOPickUpsoftkeyortheOtherPickUpbutton.Youmayhavetoliftthehandsettodisplaythesoftkey. Ifyourphonesupportsautopickup,youarenowconnectedtothecall. Step 2Ifthecallrings,pressAnswertoconnecttothecall. Answer Call Ringing on Particular Extension (Line Number) Procedure Step 1PresstheGPickUpsoftkeyortheGroupPickUpbutton.Youmayhavetoliftthehandsettodisplay thesoftkey. Step 2Enterthelinenumberwiththecallthatyouwanttopickup.Forexample,ifthecallthatyouwanttopickup isringingonline12345,enter12345. Ifyourphonesupportsautopickup,youarenowconnectedtothecall. Step 3Ifthecallrings,pressAnswertoconnecttothecall. Call Park Youparkacallwhenyouwanttostorethecallsothatyouorsomeoneelsecanretrieveitfromanotherphone intheCiscoUnifiedCommunicationsManagersystem(forexample,aphoneatacoworker’sdeskorina conferenceroom). Youparkacallusingthesemethods: Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 45 Calling Features Call Park
•CallPark:UsetheParksoftkeytostorethecall.Yourphonedisplaysthecallparknumberwherethe systemstoredyourcall.Youmustrecordthisnumberandthenusethesamenumbertoretrievethecall. •DirectedCallPark:PresstheTransfersoftkeyduringacall.Tostorethecall,dialtheDirectedCall ParknumberandpressTransferagain. •AssistedDirectedCallPark:UsetheAssistedDirectedCallParkbuttondisplayinganidlelinestatus indicator.ToretrievethecallfromanyotherCiscoUnifiedIPPhoneinyournetwork,presstheflashing AssistedDirectCallParkbutton. Tips •Youhavealimitedamountoftimetoretrieveaparkedcallbeforeitrevertstoringingattheoriginal number.Contactyoursystemadministratorfordetails. •YoursystemadministratorcanassignDirectedCallParkbuttonstoavailablelinebuttonsonyourCisco UnifiedIPPhoneoronyourCiscoUnifiedIPPhoneExpansionModule,ifavailableandsupportedby yourphone. •YoucandialDirectedCallParknumbersifyoudonothaveDirectedCallParkbuttons.However,you cannotseethestatusofthedirectedcallparknumber. Store and Retrieve Active Call Using Call Park Procedure Step 1Duringacall,pressPark.YoumayneedtopressmoretoseePark. Step 2Recordthecallparknumberdisplayedonyourphonescreen. Step 3Hangup. Step 4Topickuptheparkedcall,enterthecallparknumberfromanyCiscoUnifiedIPPhoneinyournetwork. Direct and Store Active Call at Directed Call Park Number Procedure Step 1Duringacall,press. Step 2Dialthedirectedcallparknumber. Step 3PressTransferagaintofinishstoringthecall. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 46 Calling Features Call Park
Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number Procedure Step 1Duringacall,presstheAssistedDirectedCallParkbuttondisplayinganidleLineStatusindicator. Step 2Toretrievethecall,presstheflashingAssistedDirectCallParkbutton. Ifyouradministratorhasnotconfiguredareversiondirectorynumber,theparkedcallreversestothephone thatparkedthecall. Retrieve Parked Call from Directed Call Park Number Procedure Step 1FromanyCiscoUnifiedIPPhoneinyournetwork,entertheparkretrievalprefix. Step 2Performoneofthefollowingactions: •Dialthedirectedcallparknumber. •Pressthe(flashing)()toconnecttothecall. Hunt Groups Ifyourorganizationreceivesalargenumberofincomingcalls,youmaybeamemberofahuntgroup.Ahunt groupincludesaseriesofdirectorynumbersthatsharetheincomingcallload.Whenthefirstdirectorynumber inthehuntgroupisbusy,thesystemhuntsforthenextavailabledirectorynumberinthegroupanddirects thecalltothatphone. Whenyouareawayfromyourphone,youcanpreventhuntgroupcallsfromringingyourphonebylogging outofhuntgroups. Tips •Loggingoutofhuntgroupsdoesnotpreventnonhuntgroupcallsfromringingyourphone. •Whenloggedin,theHuntGroupbuttonislit. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 47 Calling Features Hunt Groups
Log In and Out of Hunt Groups Procedure Step 1Tologintoahuntgroup,pressHLogorHuntGroup.YouarenowloggedintotheHuntGroup. Step 2Tologoutofahuntgroup,pressHLogorHuntGroup.Yourphonescreendisplaysthe“LoggedoutofHunt Group”message. Shared Lines Yoursystemadministratormayaskyoutouseasharedlineifyou: •Havemultiplephonesandwantonephonenumber •Sharecall-handlingtaskswithcoworkers •Handlecallsonbehalfofamanager Remote-In-Use Icon Theremote-in-useiconappearswhenanotherphonethatsharesyourlinehasaconnectedcall.Youcan placeandreceivecallsasusualonthesharedline,evenwhentheremote-in-useiconappears. Call Information and Barge Phonesthatsharealineeachdisplayinformationaboutcallsthatareplacedandreceivedonthesharedline. ThisinformationmayincludecallerIDandcallduration.SeethePrivacy,onpage48sectionforexceptions. Whencallinformationisvisibleinthisway,youandcoworkerswhosharealinecanaddyourselvestocalls usingeitherBargeorcBarge.SeeBarge,cBarge,andShared-lineCalls,onpage49. Privacy Ifyoudonotwantcoworkerswhoshareyourlinetoseeinformationaboutyourcalls,enablethePrivacy feature.Doingsoalsopreventscoworkersfrombargingyourcalls.SeePrivacyandSharedLines,onpage 50. Themaximumnumberofcallsthatasharedlinesupportscanvarybyphone.Note Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 48 Calling Features Shared Lines
Barge, cBarge, and Shared-line Calls Youcanusebargefeatures(cBargeorBarge)toaddyourselftocallsonyoursharedline.(Callsmustbe non-privatecalls.SeeSharedLines,onpage48.) Dependingonhowyourphoneisconfigured,youcanaddyourselftoanon-privatecallonasharedlineusing eithercBargeorBarge: •cBargeconvertsthecallintoastandardconference,allowingyoutoaddnewparticipants.SeeConference Calls,onpage36forinformationaboutstandardconferences. •Bargeallowsyoutoaddyourselftothecallbutdoesnotconvertthecallintoaconferenceorallowyou toaddnewparticipants. Single-Button and Multitouch Barge Yoursystemadministratordetermineswhetherthebargefeatureonyourphoneoperatesasasingle-button ormultitouchfeature. •Single-buttonbargeallowsyoutopressalinebuttontobargeacall(ifonlyonecallisontheline). •Multitouchbargeallowsyoutoviewcallinformationbeforebarging. Barge Features Thetablebelowdescribeshowtousebargefeatures(cBargeorBarge)toaddyourselftoacallonashared line. Then...If you want to... Lookfortheremote-in-useiconnexttoaredlinebutton.Seeifthesharedlineisin use Presstheredlinebuttonforthesharedline. Oneofthefollowingoccurs: •Youareaddedtothecall. •Awindowopensonyourphonescreenpromptingyoutoselectthecall thatyouwanttobarge.PressBargeorcBargetocompletetheaction. YoumayneedtopressthemoresoftkeytodisplayBargeorcBarge. Addyourselftoacallon asharedline Tips •Whenyoubargeacall,otherpartiesmayhearabeeptoneannouncingyourpresence.WithcBarge, otherpartieshearabriefaudiointerruptionandthephonescreenchangestodisplayconferencedetails. •IfaphonethatisusingthesharedlinehasPrivacyenabled,callinformationandbargesoftkeyswillnot appearontheotherphonesthatsharetheline. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 49 Calling Features Shared Lines
•IfaphonethatisusingthesharedlinehasPrivacydisabledandisconfiguredwithPrivateLineAutomated Ringdown(PLAR),thebargeandcBargefeatureswillstillbeavailable. •YouwillbedisconnectedfromacallthatyouhavejoinedusingBargeifthecallisputonhold,transferred, orturnedintoaconferencecall. ConferenceParticipantsList,onpage40 Privacy and Shared Lines Ifyoushareaphoneline,usethePrivacyfeaturetopreventotherswhosharethelinefromviewingorbarging (addingthemselvesto)yourcalls. Tips •IfthephonethatsharesyourlinehasPrivacyenabled,youcanplaceandreceivecallsusingtheshared lineasusual. •ThePrivacyfeatureappliestoallsharedlinesonyourphone.Consequently,ifyouhavemultipleshared linesandPrivacyisenabled,coworkerscannotvieworbargecallsonanyofyoursharedlines. Prevent and Allow Others to View or Barge Calls on Shared Line Procedure Step 1Topreventothersfromviewingorbargingacallonasharedline, a)PressPrivate. b)ToverifythatPrivacyison,lookforthePrivacy-enablediconnexttoanamberlinebutton. Step 2Toallowotherstovieworbargecallsonasharedline, a)PressPrivate. b)ToverifythatPrivacyisoff,lookforthePrivacy-disablediconnexttoanunlitlinebutton. Busy Lamp Field Features BusyLampField(BLF)allowsyoutoviewthestateofaphonelinethatisassociatedwithaspeed-dialbutton, calllog,ordirectorylistingonyourphone.IfyouuseBLFPickup,youcanansweraringingcallfortheline thatyouaremonitoring.YoursystemadministratordetermineswhichBLFfeaturesareconfiguredforyour phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 50 Calling Features Busy Lamp Field Features
Then...If you want to... LookforoneoftheseBLFindicatorsnexttothelinenumber: Lineisin-use. Lineisidle. LineisinDoNotDisturbstate. BLFindicatorunavailableforthisline. Seethestateofa linelistedinacall logordirectory LookforoneoftheseBLFindicatorsnexttothelinenumber: +Lineisin-use. +Lineisidle. +LineisinDoNotDisturbstate. +(flashing)—Lineisringing(BLFPickuponly). BLFindicatorunavailableforthisline. Seethestateofa speed-dialline Tips •Yourphonemayplayanaudibleindicatortoalertyouwhenacallisringingonthemonitoredline(BLF Pickuponly). •BLFPickupanswerstheoldestringingcallfirst,ifthelinethatyouaremonitoringhasmorethanone ringingcall. Use BLF Pickup to Answer Ringing Call Procedure Step 1Ifthecurrentlineisringing,presstheBLFPickupbutton. Thecallredirectstothenextavailablelineonyourphone. Step 2Ifyouwanttospecifyaline,firstpressalinebuttonandthenpresstheBLFbutton. Ifyourphonesupportsautopickup,thecallconnectsautomatically. Step 3Ifthecallringsonyourphone,answerit. Secure Calls Dependingonhowyoursystemadministratorconfiguredyourphonesystem,yourphonemaysupportplacing andreceivingsecurecalls. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 51 Calling Features Secure Calls
Yourphonecansupportthesetypesofcalls: •Authenticatedcall—Theidentitiesofthephonesparticipatinginthecallhavebeenverified. •Encryptedcall—Thephoneisreceivingandtransmittingencryptedaudio(yourconversation)within theCiscoUnifiedCommunicationsManagernetwork.Encryptedcallsareauthenticated. •Protectedcall—Thephoneisasecure(encryptedandtrusted)deviceontheCiscoUnified CommunicationsManagerserverandisconfiguredasa“ProtectedDevice”inCiscoUnified CommunicationsManagerAdministration. If“PlaySecureIndicationTone”isenabled(True)inCiscoUnifiedCommunicationsManager Administration,theprotectedphoneplaysasecureornonsecureindicationtoneatthebeginningofthe call: ◦Whenend-to-endsecuremediaisestablishedthroughtheSecureReal-TimeTransferProtocol (SRTP)andthecallstatusissecure,thephoneplaysthesecureindicationtone(threelongbeeps withbriefpauses). ◦Whenend-to-endnonsecuremediaisestablishedthroughtheReal-TimeProtocol(RTP)andthe callstatusisnonsecure,thephoneplaysthenonsecureindicationtone(sixshortbeepswithbrief pauses). IfthePlaySecureIndicationToneoptionisdisabled(False),notoneisplayed. •Nonprotectedcall—Thephonedoesnothavea“ProtectedDevice”statusinCiscoUnified CommunicationsManager.Nosecureornonsecureindicationtoneisplayed. •Nonsecurecall—ThephoneisnotprotectedontheCiscoUnifiedCommunicationsManagerserverand thecallstatusisnonsecure. Formoreinformation,seeyoursystemadministrator. Then...If you want to... Lookforasecurityiconinthetoprightcornerofthecall activityarea,nexttothecalldurationtimer: Authenticatedcallorconference Encryptedcallorconference Non-securecallorconference Checkthesecuritylevelofacallor conference Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 52 Calling Features Secure Calls
Then...If you want to... Listenforasecureindicationtoneatthebeginningofthecall: •Securecallstatus—Ifthephoneisprotected,the“Play SecureIndicationTone”isenabled,andthecallstatusis secure,asecureindicationtoneplaysontheprotected phoneatthebeginningofacall(threelongbeepswith pauses).Thelockiconisalsopresenttoindicatethatthe callissecure. •Nonsecurecallstatus—Ifthephoneisprotected,the“Play SecureIndicationTone”isenabled,andthecallstatusis nonsecure,anonsecureindicationtoneplaysonthe protectedphoneatthebeginningofacall(sixshortbeeps withbriefpauses).Theplayarrowiconisalsopresent toindicatethatthecallisnotsecure. Formoreinformation,seeyoursystemadministrator. Verifythatthephoneconnection(callstatus) issecure Seeyoursystemadministrator.Determineifsecurecallscanbemadein yourcompany Thereareinteractions,restrictions,andlimitationsthataffecthowsecurityfeaturesworkonyourphone.For moreinformation,seeyoursystemadministrator. Ciscodetermineswhetheradeviceengagedinacallistrustedoruntrusted.Lockorshieldiconsarenot displayedonaCiscoUnifiedIPPhonescreenwhenacallistoorfromanuntrusteddevice,eventhough thecallmaybesecure. Note VPN Client YoursystemadministratorconfigurestheVirtualPrivateNetwork(VPN)Clientfeatureasneeded.IftheVPN ClientfeatureisenabledandtheVPNClientmodeisenabledonthephone,youarepromptedforyour credentialsasfollows: •Ifyourphoneislocatedoutsidethecorporatenetwork:Youarepromptedatlogontoenteryourcredentials basedontheauthenticationmethodthatyoursystemadministratorconfiguredonyourphone. •Ifyourphoneislocatedinsidethecorporatenetwork: ◦IfAutoNetworkDetectionisdisabled,youarepromptedforcredentials,andaVPNconnection ispossible. ◦IfAutoNetworkDetectionisenabled,youcannotconnectthroughVPNandyouarenotprompted forcredentials. ToaccesstheVPNConfigurationsettings,presstheSettingsbuttonandchooseSecurityConfiguration> VPNConfiguration. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 53 Calling Features Secure Calls
AfterthephonestartsupandtheVPNLoginscreenappears,enteryourcredentialsbasedontheconfigured authenticationmethod: •Usernameandpassword:Entertheusernameandpasswordgivenbyyoursystemadministrator. •Passwordandcertificate:Enterthepassword.Yourusernameisderivedfromthecertificate. •Certificate:Ifthephoneusesonlyacertificateforauthentication,youdonotneedtoenterauthentication data.TheVPNLoginscreendisplaysthestatusofthephoneattemptingtheVPNconnection. Withtheauthenticationmethodsthatrequireapassword,usethe