Cisco 7942 User Guide
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Adjust Handset Rest Ifyourphoneiswall-mounted,youmayneedtoadjustthehandsetresttoensurethatthereceiverdoesnot slipoutofthecradle. Procedure Step 1Removethehandsetfromthecradleandpulltheplastictabfromthehandsetrest. Step 2Rotatethetab180degrees. Step 3Holdthetabbetweentwofingers,withthecornernotchesfacingyou. Step 4Lineupthetabwiththeslotinthecradleandpressthetabevenlyintotheslot.Anextensionprotrudesfrom thetopoftherotatedtab. Step 5Returnthehandsettothehandsetrest. Footstand Adjustment TheCiscoUnifiedIPPhoneincludesanadjustablefootstand.Whenyouplacethephoneonadesktopsurface, youcanadjustthetiltheighttoseveraldifferentanglesin7.5degreeincrementsfromflatto60degrees.You canalsomountthesephonestothewallbyusingthefootstandorbyusingtheoptionallockingwallmount kit. Toadjustthefootstand,pushinthefootstandadjustmentbuttonandadjustthetilt. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 15 Phone Installation Adjust Handset Rest
Phone Cable Lock YoucansecuretheCiscoUnifiedIPPhonetoadesktopbyusingalaptopcablelock.Thelockconnectsto thesecurityslotonthebackofthephone,andthecablecanbesecuredtoadesktop. Thesecurityslotcanaccommodatealockupto20mm.CompatiblelaptopcablelocksincludetheKensington® laptopcablelockandlaptopcablelocksfromothermanufacturersthatcanfitintothesecurityslotonthe backofthephone.Seethefollowingfigure. Figure 1: Connecting a Cable Lock to the Cisco Unified IP Phone TAPS Registration TAPSmightbeusedeitherforanewphoneortoreplaceanexistingphone.ToregisterwithTAPS,pickup thehandset,entertheTAPSextensionprovidedbyyoursystemadministrator,andfollowthevoiceprompts. Youmightneedtoenteryourentireextension,includingtheareacode.Afteryourphonedisplaysaconfirmation message,hangup.Thephonerestarts. Wired and Wireless Headsets YoucanuseawiredheadsetwithyourCiscoUnifiedIPPhone.IfyouuseaCiscoUnifiedIPPhone7962G or7942G,youcanuseawirelessheadsetinconjunctionwiththeWirelessHeadsetRemoteHookswitch Controlfeature. Headset Support AlthoughCiscoSystemsperformslimitedinternaltestingofthird-partyheadsetsforusewiththeCiscoUnified IPPhones,Ciscodoesnotcertifyorsupportproductsfromheadset(orhandset)vendors. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 16 Phone Installation Phone Cable Lock
Ciscorecommendstheuseofgoodqualityheadsetsthatarescreenedagainstunwantedradiofrequency(RF) andaudiofrequency(AF)signals.Dependingonthequalityoftheheadsetsandtheirproximitytoother devicessuchasmobilephonesandtwo-wayradios,someaudionoiseorechomaystilloccur.Anaudible humorbuzzmaybeheardbyeithertheremotepartyorbyboththeremotepartyandtheCiscoUnifiedIP Phoneuser.Hummingorbuzzingsoundscanbecausedbyarangeofoutsidesources:forexample,electric lights,electricmotors,orlargePCmonitors. Insomecases,hummaybereducedoreliminatedbyusingalocalpowercubeorpowerinjector.Note TheseenvironmentalandhardwareinconsistenciesinthelocationswhereCiscoUnifiedIPPhonesaredeployed meansthatthereisnotasingleheadsetsolutionthatisoptimalforallenvironments. Ciscorecommendsthatcustomerstestheadsetsintheirintendedenvironmenttodetermineperformancebefore makingapurchasingdecisionanddeployingonalargescale. Audio Quality Beyondthephysical,mechanicalandtechnicalperformance,theaudioportionofaheadsetmustsoundgood totheuserandtothepartyonthefarend.Soundqualityissubjective,andCiscocannotguaranteethe performanceofanyheadsets.However,variousheadsetsfromleadingheadsetmanufacturershavebeen reportedtoperformwellwithCiscoUnifiedIPPhones.Fordetails,contacttheheadsetmanufacturer. Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G) TofindinformationaboutwirelessheadsetsthatworkinconjunctionwiththeWirelessHeadsetRemote HookswitchControlfeatureonyourphone,seehttp://www.cisco.com/en/US/partner/prod/voicesw/ucphone_ headsets.html. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 17 Phone Installation Audio Quality
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 18 Phone Installation Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G)
CHAPTER 3 Calling Features •CallingFeaturesOverview,page19 •BasicCallOptions,page19 •AdditionalCallOptions,page22 •CallAnswer,page25 •CallDisconnect,page27 •HoldandResume,page27 •Mute,page29 •MultipleCalls,page29 •In-ProgressCallMovement,page31 •CallTransfer,page32 •CallTransferToVoiceMessageSystem,page33 •CallForward,page34 •DoNotDisturb,page35 •ConferenceCalls,page36 •IntercomCalls,page41 •AdvancedCallHandling,page42 Calling Features Overview Youcanperformbasiccall-handlingtasksusingarangeoffeaturesandservices.Featureavailabilitycan vary.Formoreinformation,contactyoursystemadministrator. Basic Call Options ThefollowingproceduresdescribesomeeasywaystoplaceacallonyourCiscoUnifiedIPPhone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 19
Tips •Youcandialon-hook,withoutadialtone(predial).Topredial,enteranumber,thengooff-hookby liftingthehandsetorpressingDial,,or. •Whenyoupredial,yourphonetriestoanticipatethenumberyouaredialingbydisplayingmatching numbers(ifavailable)fromyourPlacedCallslog.ThisiscalledAutoDial.Tocallanumberdisplayed withAutoDial,pressthenumber,orscrolltoitandgooff-hook. •Ifyoumakeamistakewhiledialing,press
•Pressandenteranumber. •Ifislit,pressNewCallandenteranumber. Redial Number Procedure Performoneofthefollowingactions: •PressRedialtodialthelastnumber. •PresstheNavigationbutton(withthephoneidle)toseeyourPlacedCalls. Place Call When Another Call Is Active (Using Same Line) Procedure Step 1PressHold. Step 2PressNewCall. Step 3Enteranumber. Dial from Call Log Procedure Step 1Choose Step 2Selectoneofthefollowingentries: •MissedCalls •ReceivedCalls •PlacedCalls Step 3Selectthelistingorscrolltoitandgooff-hook. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 21 Calling Features Redial Number
Additional Call Options Youcanplacecallsusingspecialfeaturesandservicesthatmaybeavailableonyourphone.Contactyour systemadministratorformoreinformationabouttheseadditionaloptions. Tips •LookforBusyLampFieldindicatorstoseeifalineassociatedwithaspeed-dial,callrecord,ordirectory listingisbusybeforeplacingacalltothatline. •ToplaceacallusingyourCiscoExtensionMobilityprofile,logintotheCiscoExtensionMobility serviceonaphone. Related Topics BusyLampFieldFeatures,onpage50 HoldandResume,onpage27 SpeedDial,onpage42 CallLogs,onpage69 PersonalDirectory,onpage75 FastDialsonWeb,onpage86 PersonalDirectoryonWeb,onpage85 Place Call While Another Call is Active (Using Different Line) Procedure Step 1Pressforanewline.Thefirstcallisautomaticallyplacedonhold. Step 2Enteranumber. Dial from Corporate Directory on Personal Computer Using Cisco WebDialer Procedure Step 1OpenawebbrowserandgotoaWebDialer-enabledcorporatedirectory. Step 2Clickthenumberthatyouwanttodial. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 22 Calling Features Additional Call Options
Notify When Busy or Ringing Extension Available (CallBack) Whenacallisbeingchaperoned,thecallchaperonecannotuseCallBack.Note Procedure Step 1PressCallBackwhilelisteningtothebusytoneorringsound. Step 2Hangup.Yourphonealertsyouwhenthelineisfree. Step 3Placethecallagain. Make Priority (Precedence) Call OnlySCCPphonessupportprioritycalling. Procedure EntertheMultilevelPrecedenceandPreemption(MLPP)accessnumber,followedbyaphonenumber. Place Call Using Billing or Tracking Code OnlySCCPphonessupportbillingortrackingcodes. Procedure Step 1Dialanumber. Step 2Afterthetone,enteraClientMatterCode(CMC)oraForcedAuthorizationCode(FAC). Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 23 Calling Features Notify When Busy or Ringing Extension Available (CallBack)
Make Call from Mobile Phone Using Mobile Voice Access Procedure Step 1ObtainyourMobileVoiceAccessnumberandPINfromyoursystemadministrator. Step 2DialyourassignedMobileVoiceaccessnumber. Step 3Enteryourmobilephonenumber(ifrequested)andPIN. Step 4Press1tomakeacalltoanenterpriseIPPhone. Step 5Dialadesktopphonenumberotherthanyourdesktopphonenumber. Place Call Using PAB Beforeusingthisoption,yoursystemadministratormustconfigurethisfeatureandassignaserviceURLto thelinebutton.Formoreinformation,contactyoursystemadministrator. Procedure Step 1PressthePABlinebutton. Step 2Accessthecontactandselectthenumber. Thesystemdialsthespecifiednumber. Make Speed Dial Call Procedure Performoneofthefollowingactions: •Press(aSpeedDialbutton). •UsetheAbbreviatedDialfeature. •UsetheFastDialfeature. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 24 Calling Features Make Call from Mobile Phone Using Mobile Voice Access