Cisco 7942 User Guide
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Solution Bargeintothecallagain. Cannot Access Settings Menu Problem TheSettingsbuttonisunresponsive. Cause Yoursystemadministratormayhavedisabledonyourphone. Solution Contactyoursystemadministrator. Cannot Use CallBack Problem CallBackfails. Cause TheotherpartymighthaveCallForwardenabled. Call Forward All Error Message Problem ThephoneshowsanerrormessagewhenyouattempttosetupCallForwardAll. Cause YourphonemayrejectyourattempttosetupCallForwardAlldirectlyonthephoneifthetargetnumberthat youenterwouldcreateaCallForwardAlllooporwouldexceedthemaximumnumberoflinkspermittedin aCallForwardAllchain(alsoknownasamaximumhopcount). Solution Contactyoursystemadministratorfordetails. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 105 Troubleshooting Cannot Access Settings Menu
Security Error Message Problem YourphonedisplaysSecurityError. Cause Yourphonefirmwarehasidentifiedaninternalerror. Solution Ifthemessagepersists,contactyoursystemadministrator. Unresponsive Phone Problem ThephonescreenappearsblankandtheDisplaybuttonisnotlit. Cause Thephoneispowereddown(sleeping)tosaveenergy. Solution Thephonewillpowerup(wake)whenthesystemsendsthewakeupmessage.Youcannotwakethephone beforeitsscheduledpoweruptime. Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE) Problem Thephonescreendisplayappearstoolightortoodarktoread Cause Youchangedthedisplaysettingsandmadethescreendisplaytoolightortoodark. Solution 1Choose. 2Press1,3onthekeypad. 3Pressuntilyoucanseethephonescreendisplay. 4PressSave. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 106 Troubleshooting Security Error Message
Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and 7942G) Problem Thephonescreendisplayappearstoolightortoodarktoread Cause Youchangedthedisplaysettingsandmadethescreendisplaytoolightortoodark. Solution 1Choose. 2Press1,4onthekeypad. 3Pressuntilyoucanseethephonescreendisplay. 4PressSave. Phone Troubleshooting Data Yoursystemadministratormayaskyoutoaccessadministrationdataonyourphonefortroubleshooting purposes. Then...If you are asked to... Choose>NetworkConfigurationandselectthenetwork configurationitemthatyouwanttoview. Accessnetworkconfigurationdata Choose>Statusandselectthestatusitemthatyouwanttoview.Accessstatusdata Choose>ModelInformation.Accessphonemodelinformation Choose>Status>CallStatistics.Accessphonecallandvoice qualityinformation Choose>Status>NetworkStatistics.AccessVPNperformance informationrelatedtothedata transmittedandreceived Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 107 Troubleshooting Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and 7942G)
Quality Reporting Tool YoursystemadministratormayconfigureyourphonewiththeQualityReportingTool(QRT)totroubleshoot performanceproblems.YoucanpressQRTorQualityReportingTooltosubmitinformationtoyoursystem administrator.Dependingonconfiguration,usetheQRTto: •Immediatelyreportanaudioproblemonacurrentcall. •Selectageneralproblemfromalistofcategoriesandchoosereasoncodes. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 108 Troubleshooting Quality Reporting Tool
APPENDIX A Warranty •CiscoOne-YearLimitedHardwareWarrantyTerms,page109 Cisco One-Year Limited Hardware Warranty Terms Specialtermsapplytoyourhardwarewarrantyandservicesthatyoucanuseduringthewarrantyperiod. YourformalWarrantyStatement,includingthewarrantiesandlicenseagreementsapplicabletoCiscosoftware, isavailableonCisco.comatthefollowingURL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 109
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 110 Warranty Cisco One-Year Limited Hardware Warranty Terms
INDEX A AbbreviatedDialing89 accesslist,create96 Adhocconference37 add85, 92, 97 PABentry85 phoneservicestobutton92 remotedestinationforMobileConnect97 AddressBookSynchronizationTool(TABSynch)89 answeringcalls25 assign85, 87 fastdialcode87 fastdialcodeinPersonalDirectory87 fast-dialcode87 PABtofeatureabutton85 audiblemessageindicator,Seemessageindicators audio17 qualityof17 audioproblems108 authenticatedcalls51 AutoDial19 AutoAnswer64 B barge49, 50 andprivacy50 using49 BLF6 BLFPickup6 browserpassword93 change93 BusyLampField(BLF)50 button42 buttons2, 3 CiscoUnifiedIPPhone7941G3 CiscoUnifiedIPPhone7941G-GE3 CiscoUnifiedIPPhone7942G3 CiscoUnifiedIPPhone7961G2, 3 CiscoUnifiedIPPhone7961G-GE2, 3 buttons(continued) CiscoUnifiedIPPhone7962G2, 3 C cablelock16 connectingtophone16 call7, 30, 45, 69, 73 activityarea7 logs69, 73 dialingfromaURLentrywithinalog73 using,dialingfrom,anderasing69 overviewmode30 parking45 callforward34 configuringonphone34 callforwarding94 configuringfromwebpage94 callhandling19, 42 advanced42 basic19 callpickup44 callwaiting25 CallBack23 callerID7 calls6, 7, 19, 25, 27, 29, 32, 34, 36, 41, 44, 45, 49, 51, 54, 94, 108 answering25 barging49 comparedtolines6 conferencefeatures36 ending27 forwarding34, 94 holdingandresuming27 icons6 intercom41 multipleparties36 muting29 parking45 placing19 prioritizing54 redirectingwhileringing44 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-1
calls(continued) reportingproblemswith108 secure51 storingandretrieving45 transferring32 viewing7 change91, 92, 93, 94, 96 browserpassword93 language93, 94 phonedisplay94 useroptionswebpages93 locale93, 94 phonedisplay94 useroptionswebpages93 phonelinelabel96 phoneservicename92 phoneservices91 CiscoExtensionMobility55 CiscoUnifiedIPPhonexiv, 9, 13, 16, 83, 101, 103 connecting13 documentationforxiv featureconfigurationfor9, 101 registering16 troubleshooting103 web-basedservicesfor83 CiscoUnifiedIPPhone7941G3 buttons3 CiscoUnifiedIPPhone7941G-GE3 buttons3 CiscoUnifiedIPPhone7942G3 buttons3 CiscoUnifiedIPPhone7961G2, 3 buttons2, 3 CiscoUnifiedIPPhone7961G-GE2, 3 buttons2, 3 CiscoUnifiedIPPhone7962G2, 3 buttons2, 3 CiscoUnifiedIPPhoneExpansionModule101 CiscoUnifiedIPPhones1 overview1 CiscoUnifiedVideoAdvantage101 CiscoWebDialer98 cleaning8 ClientMatterCode,SeeCMC CMC23, 103 conference37 Adhoc37 Conferencebutton37 conferencecall37 Join37 conferencecalls36, 39, 40 Meet-Me39 securityandviewingandremovingparticipants40 types36 corporatedirectory22 dialingfromwebpage22 create96 accesslistforMobileConnect96 phonelinelabel96 D delete86 PABentry86 Detailssoftkey72 viewingmultipartycalls72 DHCP104 troubleshooting104 dialing19 options19 directedcallpark45 directory3, 74, 98 button3 corporate74 personal74 usingfromwebpage98 divertingcallstovoice-messagesystem33 DND35 DoNotDisturb(DND)35 documentationxiv accessingxiv E edit86, 88 fastdials88 PABentry86 EM55 encryptedcalls51 end91 phoneservices91 endingacall27 options27 EnergyWise8, 11 andphonecleaning8 description11 ExtensionMobility55 externaldevicesxv cautionxv informationxv F FAC23, 103 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-2 Index
FastDial88 search88 fastdialcodes87 assigntoPersonalDirectory87 FastDials78, 86, 87, 88 assignacode87 configuringfromwebpage78, 86 dialingwith78 edit88 featurebuttons3 directories3 help3 messages3 Services3 Settings3 featuremenusandbutton8 features9, 101 availabilityof101 availableonyourphone9 footstand3 buttonfor3 ForcedAuthorizationCode,SeeFAC forwardingcalls34 options34 G GPickUp44 greeting25 groupcallpickup44 H handset3, 61 lightstrip3 using61 handsetrest15 hangingup27 options27 headset16, 20, 25, 27, 61 answeringcalls25 hangingup27 performance,general16 placingcalls20 using61 Headset3 button3 help9 using9 helpbutton3 hold27, 32 andtransferring32 using27 holdreversionfeature27 revertingcalls27 hookswitchclip14 removing14 huntgroups47 loggingout47 I icons6 forcallstatesandlines6 forlines6 idle6 installing13 CiscoUnifiedIPPhone13 intercom6, 41 lineidle,icon6 one-waycall,icon6 two-waycall,icon6 intercomline6, 42 internationalcalllogging19, 69, 75 J Joinbutton37 Joinconference37 K keypad3 L language93, 94 changeforuseroptionswebpages93 changephonedisplay94 language(locale)settings92 line95, 96 settings95 voicemessageindicator95 textlabel96 change96 create96 lines3, 6, 7, 34, 48, 50, 65, 94 andcallforward34 andcallforwarding94 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-3 Index
lines(continued) buttons3 descriptionandnumberofsupportedcalls6 iconsandcallstates6 ringpatternsfor94 ringtonesfor65 shared48 textlabelfor94 usingBLF50 viewing7 voicemessageindicatorsettingfor94 locale93, 94 changeforuseroptionswebpages93 changephonedisplay94 loginandout,Seesigninandout loggingoutofhuntgroups47 M MaliciousCallIdentification54 MCID54 Meet-Meconferences39 menus8 using8 messageindicators95 audible,change95 voice,change95 messages66, 81 indicatorfor66, 81 listeningto81 messagesbutton3 missedcalls70 records70 MLPP54 using54 mobileconnect96 settingupaccesslists96 MobileConnect96, 97 addremotedestination97 createaccesslist96 MultilevelPrecedenceandPreemption(MLPP)54 multipartycalls72 identifyingincalllogs72 viewingdetails72 viewingdetailsof72 mute29 using29 Mutebutton3 N Navigationbutton3 networkconfigurationdata103 locating103 O off-hookdialing20 on-hookdialing19 onlinehelp9 using9 P PAB85, 86 add85 assigntoafeaturebutton85 delete86 edit86 password92 Seealsobrowserpassword changing92 Seealsobrowserpassword PersonalAddressBook(PAB)75 usingonphone75 PersonalDirectory(PD)75, 85 usingfromwebpage85 phonedisplay94, 96 changelanguage94 changelinelabel96 createlinelabel96 phonelines3, 6, 7 buttons3 descriptionandnumberofsupportedcalls6 viewing7 phonescreen7, 8, 67 adjustingcontrast67 changinglanguage67 cleaning8 illustrationandfeatures7 phoneservices84, 91, 92 SeealsoUserOptionswebpages addtobutton92 change91 changename92 configuring84 end91 searchfor91 subscribeto91 SeealsoUserOptionswebpages Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-4 Index