Cisco 7942 User Guide
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Set Up or Cancel Call Forwarding Whencallforwardingisenabledforanylineotherthantheprimaryline,yourphonedoesnotprovideyou withconfirmationthatcallsarebeingforwarded.Instead,youmustconfirmyoursettingsintheUserOptions webpages. Procedure Step 1LogintoyourUserOptionswebpages. Step 2Accessyourcallforwardingsettings. Set Up and Cancel Call Forward All from Phone Procedure Step 1TosetCallForwardAll,pressCFwdALLorForwardAllandenteratargetphonenumber. Step 2TocancelCallForwardAll,pressCFwdALLorForwardAll. Do Not Disturb DoNotDisturb(DND)turnsoffallaudibleandvisualnotificationsofincomingcalls.Yoursystemadministrator enablesDNDonyourphone. WhenDNDandCallForwardareenabledonyourphone,callsforwardsimmediatelyandthecallerdoesnot hearabusytone. DNDinteractionwithothertypesofcallsincludes: •DNDdoesnotaffectintercomcallsornonintercomprioritycalls. •IfbothDNDandAutoAnswerareenabled,onlyintercomcallsautoanswer. •Whenyouswitchanin-progresscallfromyourmobilephonetoCiscoUnifiedphonesthatsharethe sameline(SessionHandoff),thephonedisablestheDNDfeature.TheDNDfeaturereturnswhenthe callends. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 35 Calling Features Set Up or Cancel Call Forwarding
Turn DND On and Off Procedure Step 1ToturnDNDon,pressDND. DoNotDisturbdisplaysonthephone,theDNDlights(solid),andtheringtoneturnsoff. Step 2ToturnDNDoffagain,pressDND. Set Up DND Settings IfyoursystemadministratorconfiguredDNDsettingstoappearontheUserOptionspage,performthese steps: Procedure Step 1LogintoyourUserOptionswebpages. Step 2Fromthedrop-downmenu,chooseUserOptions>Device. Step 3Youcansetthefollowingoptions: •DoNotDisturb:Settoenable/disableDND. •DNDOption:ChooseeitherCallReject(toturnoffallaudibleandvisualnotifications)orRingerOff (toturnoffonlytheringer). •DNDIncomingCallAlert(appliestoeitherDNDoptionset):Setthealerttobeeponly,flashonly, disablethealert,orchoose“None”(tousethe“Alert”settingconfiguredbyyoursystemadministrator). Conference Calls TheCiscoUnifiedIPPhoneallowsyoutotalksimultaneouslywithmultiplepartiesinaconferencecall. Youcancreateaconferenceinvariousways,dependingonyourneedsandthefeaturesthatareavailableon yourphone. •Conference—Enablesyoutocreateastandard(adhoc)conferencebycallingeachparticipant.Usethe ConfrnsoftkeyortheConferencebutton.Conferenceisavailableonmostphones. •Join—Enablesyoutocreateastandard(adhoc)conferencebycombiningexistingcalls.UsetheJoin softkeyorbutton. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 36 Calling Features Turn DND On and Off
•cBarge—Enablesyoutocreateastandard(adhoc)conferencebyaddingyourselftoacallonashared line.PressalinebuttonorusethecBargesoftkeyorbutton.cBargeisonlyavailableonphonesthatuse sharedlines. •MeetMe—Enablesyoutocreateorjoinaconferencebycallingaconferencenumber.UsetheMeetMe softkeyorbutton. Ad Hoc Conference Conferenceallowsyoutocalleachparticipant.Conferenceisavailableonmostphones. Create Conference by Calling Participants Procedure Step 1Fromaconnectedcall,pressConfrnorConference.YoumayneedtopressthemoresoftkeytoseeConfrn. Step 2Enterthephonenumberoftheparticipant. Step 3Waitforthecalltoconnect. Step 4PressConfrnorConferenceagaintoaddtheparticipanttoyourcall. Step 5Repeattoaddadditionalparticipants. Add New Participants to Conference Yoursystemadministratordetermineswhethernoninitiatorsofaconferencecanaddorremoveparticipants. Procedure Step 1Fromaconnectedcall,pressConfrnorConference.YoumayneedtopressthemoresoftkeytoseeConfrn. Step 2Enterthephonenumberoftheparticipant. Step 3Waitforthecalltoconnect. Step 4PressConfrnorConferenceagaintoaddtheparticipanttoyourcall. Step 5Repeattoaddadditionalparticipants. Join Conference Joinallowsyoutocombinetwoormoreexistingcallstocreateaconferenceinwhichyouareaparticipant. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 37 Calling Features Ad Hoc Conference
Tips •Ifyoufrequentlyjoinmorethantwopartiesintoasingleconference,youmayfinditusefultofirstselect thecallsthatyouwanttojointogether,andthenpressJointocompletetheaction. •WhenJoincompletes,thecallerIDchangestoConference. •YoumaybeabletocombinemultipleconferencecallsbyusingtheJoinorDirTrfrsoftkeys.Contact yoursystemadministratortoseeifthisfeatureisavailabletoyou. •ACallChaperoneusercanconferenceonlythefirstcaller.Subsequentcallerscanbeconferencedby theotherparticipantsintheconference. Join Together Existing Calls on Single Phone Line Procedure Step 1Fromanactivecall,highlightanothercallthatyouwanttoincludeintheconferenceandpressSelect. Selectedcallsdisplaythisicon. Step 2Repeatthisstepforeachcallthatyouwanttoadd. Step 3PressJoin.YoumayneedtopressthemoresoftkeytoseeJoin. Join Together Existing Calls on Multiple Phone Lines Procedure Step 1Fromanactivecall,pressJoin.YoumayneedtopressmoretoseeJoin. Step 2Pressthegreenflashinglinebuttonforthecallsthatyouwanttoincludeintheconference. IfyourphonedoesnotsupportJoinforcallsonmultiplelines,transferthecallstoasinglelinebefore usingJoin. Note Step 3Ifawindowopensonyourphonescreenpromptingyoutoselectthecallsthatyouwanttojoin,highlightthe calls,pressSelect,andthenpressJointocompletetheaction. Thecallsarejoined. Barge Conference YoucancreateaconferencebyusingcBargetoaddyourselftoacallonasharedline.Formoreinformation, seeBarge,cBarge,andShared-lineCalls,onpage49andConferenceParticipantsList,onpage40. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 38 Calling Features Barge Conference
Create Conference by Barging Call on Shared Line Procedure Step 1Pressthelinebuttonforthesharedline. Step 2Insomecases,youmusthighlightthecallandpresscBargetocompletetheaction. Ifyouseethemessagethatyoucannotbeadded,tryagain. Meet Me Conference MeetMeconferencingallowsyoutostartorjoinaconferencebycallingtheconferencenumber. Tips •IfyoucallasecureMeetMeconferencenumberfromanon-securephone,yourphonedisplaysthe messageDeviceNotAuthorized.Formoreinformation,seeSecureCalls,onpage51. •AMeetMeconferenceendswhenallparticipantshangup. •Iftheconferenceinitiatordisconnects,theconferencecallcontinuesuntilallparticipantshangup. Start Meet Me Conference Participantscannotjointheconferenceuntiltheinitiatorstartstheconference. Procedure Step 1ObtainaMeetMephonenumberfromyoursystemadministrator. Step 2Distributethenumbertoparticipants. Step 3Whenyouarereadytostartthemeeting,gooff-hooktogetadialtone,thenpressMeetMe. Step 4DialtheMeetMeconferencenumber. ParticipantscannowjointheconferencebydialingtheMeetMenumber. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 39 Calling Features Meet Me Conference
Join Meet Me Conference Procedure Step 1DialtheMeetMeconferencenumberprovidedbytheconferenceinitiator. Step 2Ifyouhearabusytone,theconferenceinitiatorhasnotjoinedtheconference.Waitaminuteandthentry yourcallagain. Conference Participants List Duringastandard(adhoc)conference,youcanviewalistofparticipantsandremoveparticipants. Control Conference Using Participants List Theconferenceparticipantslist,ConfList,displaysamaximumof16participants.Thoughuserscanaddas manyconferenceparticipantsastheconferencebridgesupports,ConfListdisplaysonly16participants.As newparticipantsjointheconference,ConfListdisplaysonlythelast16participantswhohavejoined. Procedure Step 1PressConfListorConferenceList. Participantsarelistedintheorderinwhichtheyjointheconferencewiththemostrecentadditionsatthetop. Step 2Togetanupdatedlistofconferenceparticipants,pressUpdate. Step 3Toseewhoinitiatedtheconference,locatetheparticipantlistedatthebottomofthelistwithanasterisk(*) nexttothename. Step 4Toremoveanyconferenceparticipant,highlighttheparticipant’snameandpressRemove. Step 5Todropthelastparticipantaddedtotheconference,pressRMLstCorRemoveLastParticipant. Youcanremoveparticipantsonlyifyouinitiatedtheconferencecall. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 40 Calling Features Conference Participants List
Verify Conference Call Security Procedure Step 1Toverifyconferencesecurity,pressConfListorConferenceList. Step 2Toverifythataconferencecallissecure,lookfortheoriconafterConferenceonthephonescreen. Step 3Toverifythataparticipantiscallingfromasecurephone,lookfortheoriconbesidetheparticipant’s nameonthephonescreen. Intercom Calls Youcanplaceanintercomcalltoatargetphonethatautoanswersthecallinspeakerphonemodewithmute activated.Theone-wayintercomcallallowsyoutodeliverashortmessagetotherecipient.Theaudioplays onthehandsetorheadset,ifoneoftheseisinuse.Anycurrentcallactivitythatyourrecipientisengagedin continuessimultaneously. Whenyoureceiveanintercom-alerttone,youcanchooseoneoftheseoptions: •Listentothecallerwithyourmicrophonemuted(youcanhearthecaller,butthecallercannothearyou). •EndtheintercomcallbypressingEndCallwiththeintercomcallinfocus.Dothisifyoudonotwant tohearthemessage. •Talktothecallerbypressingtheactiveintercombuttonandusingeitherthehandset,headset,orspeaker. Theintercomcallbecomesatwo-wayconnectionsothatyoucanconversewiththecaller. Whenusingtheintercomfeature,beawareofthefollowing: •Fromanintercomline,youcanonlydialotherintercomlines. •Youcanuseonlyoneintercomlineatatime. •Whenyouractivecallisbeingmonitoredorrecorded,youcanreceiveorplaceintercomcalls. •Youcannotplaceanintercomcallonhold. IfyoulogintothesamephoneonadailybasisusingyourCiscoExtensionMobilityprofile,ensurethat yoursystemadministratorassignsthephonebuttontemplatethatcontainsintercominformationtothis profileandassignthephoneasthedefaultintercomdevicefortheintercomline. Note Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 41 Calling Features Intercom Calls
Place Intercom Call to Preconfigured Intercom Number Procedure Step 1Press(intercomtargetline). Step 2Afteryouheartheintercom-alerttone,beginspeaking. Place Intercom Call to Any Intercom Number Procedure Step 1Press(). Step 2Entertheintercomtargetnumberorpressaspeed-dialnumberforyourtarget. Step 3Afteryouheartheintercom-alerttone,beginspeaking. Receive Intercom Call Procedure Whenyouheartheintercom-alerttone,handlethecallinoneoftheseways: •Listentothemessageinone-wayaudio. •Speaktothecallerbypressing(activeintercomline). •PressEndCallwiththeintercomcallinfocus. Advanced Call Handling Advancedcall-handlingtasksinvolvespecialfeaturesthatyoursystemadministratormayconfigureforyour phonedependingonyourcall-handlingneedsandworkenvironment. Speed Dial SpeedDialenablesyoutoenteranindexnumber,pressabutton,orselectaphonescreenitemtoplaceacall. Dependingonconfiguration,yourphonecansupportseveralspeed-dialfeatures: Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 42 Calling Features Place Intercom Call to Preconfigured Intercom Number
•Speed-dialbuttons •AbbreviatedDialing •FastDials Tosetupspeed-dialbuttonsandAbbreviatedDial,youmustaccessyourUserOptionswebpages.Tosetup FastDials,youmustaccessthePersonalDirectoryfeature.Alternatively,yoursystemadministratorcan configurespeed-dialfeaturesforyou. Related Topics UserOptionsWebPageActions,onpage83 PersonalDirectory,onpage75 SpeedDialSetuponWeb,onpage89 BusyLampFieldFeatures,onpage50 PersonalDirectoryonWeb,onpage85 Make Call Using Speed-Dial Buttons IfyourphonesupportstheBusyLampField(BLF)speed-dialfeature,youcanseeifthespeed-dialnumber isbusybeforedialing. Procedure Step 1Setupspeed-dialbuttons. Step 2Toplaceacall,press(aspeed-dialbutton). Make Call Using On-Hook Abbreviated Dial Procedure Step 1SetupAbbreviatedDialingcodes. Step 2Toplaceacall,entertheAbbreviatedDialingcodeandpressAbbrDial. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 43 Calling Features Speed Dial
Make Call Using Fast Dial Procedure Step 1CreateaPersonalAddressBookentryandassignaFastDialcode. Step 2Toplaceacall,accesstheFastDialserviceonyourphone. Call Pickup CallPickUpallowsyoutoansweracallthatisringingonacoworker’sphonebyredirectingthecalltoyour phone.YoumayuseCallPickUpifyousharecall-handlingtaskswithcoworkers. Tips •Ifmultiplecallsareavailableforpickup,yourphonepicksuptheoldestcallfirst(thecallthathasbeen ringingforthelongesttime). •IfyoupressGPickUporGroupPickUpandenteralinenumber,yourphonepicksuptheringingcall onthatparticularline(ifavailable). •Ifyouhavemultiplelinesandwanttopickupthecallonanon-primaryline,firstpressforthedesired lineandthenpressaCallPickUpsoftkeyorbutton. •Dependingonhowyourphoneisconfigured,youmayreceiveanaudioorvisualalertaboutacallto yourpickupgroup. •IfyouusetheBLFPickupfeatureonyourphone,seeBusyLampFieldFeatures,onpage50. Answer Call Ringing on Another Extension Within Call Pickup Group Procedure Step 1PressPickUp.Youmighthavetogooff-hooktodisplaythesoftkey. Ifyourphonesupportsautopickup,youarenowconnectedtothecall. Step 2Ifthecallrings,pressAnswertoconnecttothecall. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 44 Calling Features Call Pickup