Cisco 7942 User Guide
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Change Voice Message Indicator Setting Per Line Procedure Step 1OnyourUserOptionswebpage,selectUserOptions>Device. Step 2SelectaphonefromtheNamedrop-downmenu. Step 3SelectLineSettings. Step 4(Optional)Ifyouhavemorethanonedirectorynumber(line)assignedtoyourphone,selectalinefromthe Linedrop-downmenu. Step 5IntheMessageWaitingLamparea,choosefromvarioussettings. Typically,thedefaultmessagewaitingsettingpromptsyourphonetodisplayasteadyredlightfromthe handsetlightstriptoindicateanewvoicemessage. Step 6SelectSave. Change Audible Voice Message Indicator Setting Per Line Procedure Step 1OnyourUserOptionswebpage,selectUserOptions>Device. Step 2SelectaphonefromtheNamedrop-downmenu. Step 3SelectLineSettings. Step 4Ifyouhavemorethanonedirectorynumber(line)assignedtoyourphone,selectalinefromtheLinedrop-down menu. Step 5IntheAudibleMessageWaitingLamparea,choosethedesiredsetting. Step 6SelectSave. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 95 User Options Web Pages Line Settings on Web
Edit Line Text Label for Phone Display Procedure Step 1OnyourUserOptionswebpage,selectUserOptions>Device. Step 2SelectaphonefromtheNamedrop-downmenu. Step 3SelectLineSettings. Step 4Ifyouhavemorethanonedirectorynumber(line)assignedtoyourphone,selectalinefromtheLinedrop-down menu. Step 5IntheLineTextLabelarea,enteratextlabel. Step 6SelectSave. Phone and Access List setup for Mobile Connect WhenusingCiscoMobileConnect,youmustaddyourmobileandotherphonesthatyouwanttousetoplace andreceivecallsusingthesamedirectorynumbersasyourdeskphone.Thesephonesarecalledremote destinations.Youcanalsodefineaccessliststorestrictorallowcallsfromcertainnumberstobesenttoyour mobilephone. Create Access List Procedure Step 1SignintoyourUserOptionswebpage. Step 2SelectUserOptions>MobilitySettings>AccessLists. Step 3SelectAddNew. Step 4Enteranametoidentifytheaccesslistandadescription(optional). Step 5Selectwhethertheaccesslistwillalloworblockspecifiedcalls. Step 6SelectSave. Step 7SelectAddMembertoaddphonenumbersorfilterstothelist. Step 8SelectanoptionfromtheFilterMaskdrop-downlistbox.Youcanfilteradirectorynumber,callswith restrictedcallerID(NotAvailable),orcallswithanonymouscallerID(Private). Step 9IfyouselectadirectorynumberfromtheFilterMaskdrop-downlistbox,enteraphonenumberorfilterin theDNMaskfield. Youcanusethefollowingwildcardstodefineafilter: •X(upperorlowercase):Matchesasingledigit.Forexample,408555123Xmatchesanynumberbetween 4085551230and4085551239. •!:Matchesanynumberofdigits.Forexample,408!matchesanynumberstartswith408. •#:Usedasasingledigitforexactmatch. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 96 User Options Web Pages Phone and Access List setup for Mobile Connect
Step 10Toaddthismembertotheaccesslist,selectSave. Step 11Tosavetheaccesslist,selectSave. Set Up, View, or Change WebDialer Preferences Procedure Step 1AccesstheMakeCallpage. TheMakeCallpageappearsthefirsttimethatyouuseWebDialer(afteryouclickthenumberthatyouwant todial). Step 2(Optional)Makechangestoyoursettings. TheMakeCallpagecontainsthefollowingoptions: a)Preferredlanguage—DeterminesthelanguageusedforWebDialersettingsandprompts. b)Usepreferreddevice—IdentifiestheCiscoUnifiedIPPhone(callingdevice)anddirectorynumber(calling line)thatyouwillusetoplaceWebDialercalls: •Ifyouhaveonephonewithasingleline,theappropriatephoneandlineareselectedautomatically, oryoucanchooseaphoneand/orline •Ifyouhavemorethanonephone,itwillbespecifiedbydevicetypeandMACaddress Todisplaythehostnameonthephone,choose>NetworkConfiguration>HostName.Note IfyouhaveanExtensionMobilityprofile,youcanselectyourExtensionMobilitylogged-in devicefromthecallingdevicemenu. Note c)Donotdisplaycallconfirmation—Ifselected,promptsWebDialertosuppresstheMakeCallpage.This pageappearsbydefaultafteryouclickaphonenumberinaWebDialer-enabledonlinedirectory. Add New Remote Destination Procedure Step 1SignintoyourUserOptionswebpage. Step 2SelectUserOptions>MobilitySettings>RemoteDestinations. Step 3SelectAddNew. Step 4Enterthefollowinginformation: •Name:Enteranameforthemobile(orother)phone. •DestinationNumber:Enteryourmobilephonenumber. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 97 User Options Web Pages Phone and Access List setup for Mobile Connect
Step 5Selectyourremotedestinationprofilefromthedrop-downlistbox.Yourremotedestinationprofilecontains thesettingsthatapplytoremotedestinationsthatyoucreate. Step 6SelecttheMobilePhonecheckboxtoallowyourremotedestinationtoacceptacallsentfromyourdesk phone. Step 7SelecttheEnableMobileConnectcheckboxtoallowyourremotedestinationtoringsimultaneouslywith yourdeskphone. Step 8SelectoneofthefollowingoptionsintheRingSchedulearea(theringscheduledrop-downlistboxesinclude onlytheaccessliststhatyouhavecreated): •Allthetim:Selectthisoptionifyoudonotwanttoimposedayandtimerestrictionsonringingthe remotedestination. •Asspecifiedbelow:Selectthisoptionandselectfromthefollowingitemstosetuparingschedulebased ondayandtime: 1Selectacheckboxforeachdayoftheweekyouwanttoallowcallstoringtheremotedestination. 2Foreachday,selectAllDayorselectthebeginningandendingtimesfromthedrop-downlists. 3Selectthetimezonefromthedrop-downlistbox. Step 9Selectoneoftheseringingoptions: •Alwaysringthisdestination. •Ringthisdestinationonlyifthecallerisintheallowedaccesslistthatyouselect. •Donotringthisdestinationifthecallerisintheblockedaccesslistthatyouselect. Step 10SelectSave. Cisco WebDialer CiscoWebDialerallowsyoutoplacecallsonyourCiscoUnifiedIPPhonetodirectorycontactsbyclicking onitemsinawebbrowser.Yoursystemadministratorconfiguresthisfeatureforyou. Use WebDialer with User Options Directory Procedure Step 1LogintoyourUserOptionswebpages. Step 2ChooseUserOptions>Directoryandsearchforacoworker. Step 3Clickthenumberthatyouwanttodial. Step 4IfthisisyourfirsttimeusingWebDialer,setuppreferencesontheMakeCallpage. Step 5ClickDial. Thecallisnowplacedonyourphone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 98 User Options Web Pages Cisco WebDialer
Step 6Toendacall,clickHanguporhangupfromyourphone. Use WebDialer with Another Online Corporate Directory (Not User Options Directory) Procedure Step 1LogintoaWebDialer-enabledcorporatedirectoryandsearchforcoworkers. Step 2Clickthenumberthatyouwanttodial. Step 3Whenprompted,enteryouruserIDandpassword. Step 4IfthisisyourfirsttimeusingWebDialer,setuppreferencesontheMakeCallpage. Step 5ClickDial. Thecallisnowplacedonyourphone. Step 6Toendacall,clickHanguporhangupfromyourphone. Log Out of WebDialer Procedure ClicktheLogouticonintheMakeCallorHangUppage. Set Up, View, or Change WebDialer Preferences Procedure Step 1AccesstheMakeCallpage. TheMakeCallpageappearsthefirsttimethatyouuseWebDialer(afteryouclickthenumberthatyouwant todial). Step 2(Optional)Makechangestoyoursettings. TheMakeCallpagecontainsthefollowingoptions: •Preferredlanguage:DeterminesthelanguageusedforWebDialersettingsandprompts. •Usepreferreddevice:IdentifiestheCiscoUnifiedIPPhone(Callingdevice)anddirectorynumber (Callingdeviceorline)thatyouusetoplaceWebDialercalls.Ifyouhaveonephonewithasingleline, theappropriatephoneandlineareautomaticallyselected.Otherwise,chooseaphoneorline.Ifyouhave morethanonephone,itwillbespecifiedbydevicetypeandMACaddress.TodisplaytheMACaddress onyourphone,choose>Settings>NetworkConfiguration>MACaddress. IfyouhaveanExtensionMobilityprofile,youcanselectyourExtensionMobilitylogged-in devicefromtheCallingdevicemenu. Note Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 99 User Options Web Pages Cisco WebDialer
•Donotdisplaycallconfirmation:Ifselected,promptsWebDialertosuppresstheMakeCallpage.This pageappearsbydefaultafteryouclickaphonenumberinaWebDialer-enabledonlinedirectory. •DisableAutoClose:Ifselected,thecallwindowdoesnotcloseautomaticallyafter15seconds. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 100 User Options Web Pages Cisco WebDialer
CHAPTER 9 Additional Options Yoursystemadministratorcanconfigureyourphonetousespecificbuttonandsoftkeytemplatesalongwith specialservicesandfeatures,ifappropriate.Thefollowingtableprovidesanoverviewofsomeconfiguration optionsthatyoumaywanttodiscusswithyourphonesystemadministratorbasedonyourcallingneedsor workenvironment. Youcanlocatephoneguidesandotherdocumentslistedinthistableontheweb:http://www.cisco.com/en/ US/products/hw/phones/ps379/tsd_products_support_series_home.html For more information...Then...If you... Contactyoursystemadministratororphone supportteam. Contactyoursystemadministratortoconfigure yourlinetosupportmorecalls. Needtohandlemorecallson yourphoneline Contactyoursystemadministratororphone supportteam. Contactyoursystemadministratortoconfigure oneormoreadditionaldirectorynumbersfor you. Needmorethanonephoneline See: •SpeedDial,onpage42 •CiscoUnifiedIPPhoneExpansion Module7914PhoneGuide •CiscoUnifiedIPPhoneExpansion Module7915PhoneGuide •CiscoUnifiedIPPhoneExpansion Module7916PhoneGuide Firstmakesurethatyouareusingallofyour currentlyavailablespeed-dialbuttons. Ifyouneedadditionalspeed-dialbuttons,try usingAbbreviatedDialingorsubscribingtothe FastDialservice. Anotheroptionistoattacha CiscoUnifiedIPPhoneExpansionModuleto yourphone. CiscoUnifiedIPPhones7942G, 7941G,and7941G-GEdonotsupport theCiscoUnifiedIPPhoneExpansion Module. Note Needmorespeed-dialbuttons See: •SharedLines,onpage48 •CiscoUnifiedCommunicationsManager AssistantUserGuide Considerusing: •CiscoUnifiedCommunicationsManager Assistant •Asharedline Workwith(orworkas)an administrativeassistant Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 101
For more information...Then...If you... SeeSharedLines,onpage48.Requestasharedline.Thisallowsyoutouse oneextensionforyourdeskphoneandlab phone,forexample. Wanttouseoneextensionfor severalphones Contactyoursystemadministratoraboutthese featuresandsee: •AdvancedCallHandling,onpage42 •SharedLines,onpage48 •CiscoExtensionMobility,onpage55 Considerusing: •CallParktostoreandretrievecallswithout usingthetransferfeature. •CallPickuptoanswercallsringingon anotherphone. •Asharedlinetovieworjoincoworkers’ calls. •CiscoExtensionMobilitytoapplyyour phonenumberanduserprofiletoashared CiscoUnifiedIPPhone. Sharephonesorofficespace withcoworkers SeeAutoAnswerwithHeadsetor Speakerphone,onpage64. Contactyoursystemadministratortosetupthe AutoAnswerfeatureforyourphone. Answercallsfrequentlyor handlecallsonsomeone’sbehalf Contactyoursystemadministratorfor additionalassistanceandseetheCiscoUnified VideoAdvantageQuickStartGuideandUser Guide. ConsiderusingCiscoUnifiedVideoAdvantage, whichenablesyoutomakevideocallsusing yourCiscoUnifiedIPPhone,yourpersonal computer,andanexternalvideocamera. Needtomakevideocalls(SCCP phonesonly) SeeBusyLampFieldFeatures,onpage50.Contactyoursystemadministratortosetupthe BusyLampField(BLF)featureforyourphone. Determinethestateofaphone lineassociatedwithaspeed-dial button,calllog,ordirectory listingonyourphone SeeCiscoExtensionMobility,onpage55.Contactyoursystemadministratoraboutthe CiscoExtensionMobilityService. Wanttotemporarilyapplyyour phonenumberandsettingstoa sharedCiscoUnifiedIPPhone Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 102 Additional Options
CHAPTER 10 Troubleshooting •Problems,page103 •PhoneTroubleshootingData,page107 •QualityReportingTool,page108 Problems Thissectionprovidesinformationtohelpyoutroubleshootgeneralproblemswithyourphone.Formore information,seeyoursystemadministrator. No Dial Tone or Cannot Complete Call Problem Youcannothearadialtoneorcompleteacall. Cause Oneormoreofthefollowingfactorsmightapply: •YouarenotconnectedtoExtensionMobilityservice. •ThesystemrequiresaClientMatterCode(CMC)orForcedAuthorizationCode(FAC)afterdialinga number.(SCCPphonesonly.) •Yourphonehastime-of-dayrestrictionsthatpreventyoufromusingsomefeaturesduringcertainhours oftheday. Solution Trythefollowing: •LogintotheExtensionMobilityservice. •EnteraCMCorFACafterdialinganumber.(SCCPphonesonly.) Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 103
•Changethetime-of-dayrestrictionsthatpreventyoufromusingsomefeaturesduringcertainhoursof theday.Formoreinformation,contactyoursystemadministrator. Missing Softkey Problem Thesoftkeythatyouwanttousedoesnotappear. Cause Oneormoreofthefollowingfactorsmightapply: •Thereareadditionalsoftkeystodisplay. •Thestateofthelinedeterminesthephonesoftkeys. •Yourphoneisnotconfiguredtosupportthefeatureassociatedwiththatsoftkey. Solution Useoneoftheseoptions: •PressMoretorevealadditionalsoftkeys. •Changethelinestate(forexample,gooff-hookorhaveaconnectedcall). •Contactyoursystemadministratortorequestaccesstothefeature. Cannot Barge Call and Hear Fast Busy Problem Bargefailsandresultsinafastbusytone. Cause Youcannotbargeanencryptedcallifthephoneyouareusingisnotconfiguredforencryption.Whenyour bargeattemptfailsforthisreason,yourphoneplaysafastbusytone. Call Disconnects After Barge Problem YouaredisconnectedfromacallthatyoujoinedusingBarge. Cause YouaredisconnectedfromacallthatyoujoinedusingBargeifthecallisputonhold,transferred,orturned intoaconferencecall. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 104 Troubleshooting Missing Softkey