Cisco 7942 User Guide
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Dial from Corporate Directory on Phone Procedure Step 1Choose>CorporateDirectory(namecanvary). Step 2EnteranameandpressSearch. Step 3Highlightalistingandgooff-hook. Dial Personal Address Book (PAB) Entry Procedure Step 1Choose>PersonalDirectorytologin. Step 2ChoosePersonalAddressBookandsearchforalisting. Step 3Scrolltoacontactorpresstheindexnumber. Thesystemdialsthespecifiedcontact. Make Fast Dial Call Beforeusingthisoption,yoursystemadministratormustconfigurethisfeatureandassignaserviceURLto thelinebutton.Contactyoursystemadministratorformoreinformation. Procedure Step 1PresstheFastDiallinebutton. Step 2Tofindandselectanentry,scrolltoorpresstheindexnumber. Thesystemdialsthespecifiednumber. Call Answer Youcanansweracallbyliftingthehandset,oryoucanuseotheroptionsiftheyareavailableonyourphone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 25 Calling Features Dial from Corporate Directory on Phone
For more information, see...Then...If you want to... Handset,Headset,and Speakerphone,onpage61Press,ifunlit.Or,ifislit,press Answeror(flashing). Theringinglineisselected automatically.Contactyour systemadministratorforthe optionstoselecttheprimaryline eachtime. Note Ifyouareusingawirelessheadset,refer tothewirelessheadsetdocumentation. Answerwithaheadset Handset,Headset,and Speakerphone,onpage61Press,Answer,or(flashing). Theringinglineisselected automatically.Contactyour systemadministratorforthe optionstoselecttheprimaryline eachtime. Note Answerwiththe speakerphone HoldandResume,onpage27PressAnswer,orifthecallisringingon adifferentline,press(flashing). Switchfromaconnected calltoansweranewcall HoldandResume,onpage27PressAnswer.Answerusingcallwaiting CallTransferToVoiceMessage System,onpage33 PressiDivert.Sendacalltoavoice messagesystem AutoAnswerwithHeadsetor Speakerphone,onpage64 UseAutoAnswer.Auto-connectcalls CallPark,onpage45UseCallPark,DirectedCallPark,or AssistedDirectedCallPark. Retrieveaparkedcallon anotherphone CallPickup,onpage44UseCallPickup.Useyourphonetoanswera callringingelsewhere PriorityCalls,onpage54Hangupthecurrentcallandpress Answer. Answeraprioritycall (SCCPphonesonly) SeeBusinessCallsUsingSingle PhoneNumber,onpage57. SetupMobileConnectandansweryour phone. WhenyouenableMobileConnect,answer thecallonyourmobilephone,andhave uptofourIPPhonesorSoftphone configuredassharedlines,theadditional phonesstopflashing. Answeracallonyour mobilephoneorother remotedestination Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 26 Calling Features Call Answer
Tips •Ifpartiesonacallhearabeeptone,thecallmaybemonitoredorrecorded.Contactyoursystem administratorformoreinformation. •Ifyouworkinacontactcenterorsimilarenvironment,youcancreate,update,anddeleteyourown prerecordedgreetingthatplaysautomaticallyifAgentGreetingisconfiguredforyourphone.Formore information,seeyoursystemadministrator. •ACallChaperoneusercannotansweranincomingcallwhilecallsarebeingchaperoned. Call Disconnect Toendacall,hangup.Herearesomemoredetails. Then...If you want to... Returnthehandsettoitscradle.OrpressEndCall.Hangupwhileusingthehandset Press.Or,tokeepheadsetmodeactive,pressEndCall. CiscoUnifiedIPPhones7962Gand7942Gsupportawireless headset.Ifyouareusingawirelessheadset,refertothewireless headsetdocumentationforinstructions. Hangupwhileusingtheheadset PressorEndCall.Hangupwhileusingthespeakerphone PressEndCall.Ifnecessary,removethecallfromholdfirst.Hanguponecallbutpreserveanothercall onthesameline Hold and Resume Youcanholdandresumecalls.Whenyouputacallonhold,theHoldiconappearsontherightinthecall informationareaandthecorrespondinglinebuttonflashesgreen.Withasharedline,whenyouplacea callonhold,thelinebuttonflashesgreenandthephonedisplaystheholdicon.Whenanotherphoneplaces acallonhold,thelinebuttonflashesredandthephonedisplaystheremoteholdicon. IftheHoldReversionfeatureisenabledforyourphone,acallthatyouputonholdrevertsbacktoringing afteracertainperiodoftime.The“reverting”callremainsonholduntilyouresumeitoruntilHoldReversion timesout. Yourphoneindicatesthepresenceofarevertingcallby: •Alertingyouatintervalswithasinglering(orflashorbeep,dependingonyourphonelinesetting). •Brieflydisplayinga“HoldReversion”messageinthestatusbaratthebottomofthephonescreen. •DisplayingtheanimatedHoldReversioniconnexttothecallerIDfortheheldcall. •Displayingaflashingamberlinebutton(dependingonthelinestate). Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 27 Calling Features Call Disconnect
Tips •EngagingtheHoldfeaturetypicallygeneratesmusic(ifMusiconHoldisconfigured)orabeepingtone. •Ifyoureceiveanalertforanincomingcallandarevertingcallatthesametime,bydefaultyourphone shiftsthefocusofthephonescreentodisplaytheincomingcall.Yoursystemadministratorcanchange thisfocusprioritysetting. •Ifyouuseasharedline,HoldReversionringsonlyonthephonethatputthecallonhold,notonthe otherphonesthatsharetheline. •YoursystemadministratordeterminesthedurationbetweenHoldReversionalerts. •Whenacallischaperoned,thecallchaperonecannotuseHold. Put Call on Hold Procedure Step 1Makesurethatthecallyouwanttoputonholdishighlighted. Step 2PressHold. Remove Call from Hold on Current Line Procedure Step 1Highlighttheappropriatecall. Step 2PressResume. Remove Call from Hold on Different Line Procedure Step 1Presstheappropriatelinebutton:or(flashing).Doingsomaycauseaheldcalltoresumeautomatically: •Ifthereisarevertingcallontheline,thatcallresumes. •Ifthereismorethanonerevertingcallontheline,theoldestrevertingcallresumes. •Ifanonrevertingheldcallistheonlycallontheline,thenonrevertingheldcallresumes. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 28 Calling Features Put Call on Hold
Step 2Ifnecessary,scrolltotheappropriatecallandpressResume. Mute WithMuteenabled,youcanhearotherpartiesonacallbuttheycannothearyou.YoucanuseMutewiththe handset,speakerphone,orheadset. Mute or Unmute Call Procedure Step 1Tomuteacall,press. Step 2Tounmuteacall,press. Multiple Calls Understandinghowmultiplecallsdisplayonyourphonecanhelpyouorganizeyourcall-handlingefforts. Instandardviewingmode,yourphonedisplayscallsasfollowsforthehighlightedline: •Callswiththehighestprecedenceandlongestdurationdisplayatthetopofthelist. •Callsofasimilartypearegroupedtogether.Forexample,callsthatyouhaveinteractedwitharegrouped nearthetop,andcallsonholdaregroupedlast. Youcanswitchbetweenmultiplecallsononeormorelines.Ifthecallthatyouwanttoswitchtoisnot automaticallyhighlighted,usetheNavigationbuttontoscrolltoit. View Calls on Another Line Procedure Step 1Press. Step 2Immediatelypressthelinebutton. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 29 Calling Features Mute
Switch to Call Overview Mode Procedure Step 1Pressforthehighlightedline. Thephoneswitchestocalloverviewmode,displayingonecallperline.Thedisplayedcalliseithertheactive callortheheldcallwiththelongestduration. Step 2Toreturntostandardviewingmode,pressandthenimmediatelypressthelinebutton. Switch Between Connected Calls on One Line Procedure Step 1Highlightthecallyouwanttoswitchto. Step 2PressResume. Anyactivecallisplacedonholdandtheselectedcallresumes. Switch Between Connected Calls on Different Lines Procedure Step 1Pressforthelinethatyouareswitchingto. Ifasinglecallisholdingontheline,thecallautomaticallyresumes. Step 2Ifmultiplecallsareholding,highlighttheappropriatecallandpressResume. Switch from Connected Call to Answer Ringing Call Procedure Performoneofthefollowingactions: •PressAnswer. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 30 Calling Features Switch to Call Overview Mode
•Ifthecallisringingonadifferentline,press(flashing). Thephoneplacestheactivecallonholdandtheselectedcallresumes. In-Progress Call Movement Youcanswitchin-progresscallsbetweenthedesktopphoneandyourmobilephoneorotherremotedestination. Switch In-Progress Call on Desk Phone to Mobile Phone Procedure Step 1PresstheMobilitysoftkeyandselectSendcalltomobile. Step 2Answerthein-progresscallonyourmobilephone. Thedesktopphonelinebuttonturnsredandthehandseticonsandthecallingpartynumberappearonthe phonedisplay.Youcannotusethesamephonelineforanyothercalls,butifyourdeskphonesupportsmultiple lines,youcanuseanotherlinetomakeorreceivecalls. Switch In-Progress Call from Mobile Phone to Desk Phone Procedure Step 1Hangupthecallonyourmobilephonetodisconnectthemobilephonebutnotthecall. Step 2PressResumeonyourdeskphonewithin4secondsandstarttalkingonthedeskphone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 31 Calling Features In-Progress Call Movement
Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff) Procedure Step 1Whileonyourmobilephone,entertheaccesscodefortheSessionHandofffeature(forexample,*74).Contact yoursystemadministratorforalistofaccesscodes. Step 2Hangupthecallonyourmobilephonetodisconnectthemobilephonebutnotthecall. Step 3PressAnsweronyourdeskphonewithin10secondsandstarttalkingonthedeskphone.Yoursystem administratorsetsthemaximumnumberofsecondsyouhavetoanswerthecallonyourdeskphone. TheotherCiscoUnifieddevicesthatsharethesamelinedisplayaRemoteinUsemessage. Call Transfer Transferredirectsaconnectedcall.Thetargetisthenumbertowhichyouwanttotransferthecall. Tips •Ifon-hooktransferisenabledonyourphone,youcaneitherhanguptocompletethecall,orpress Transferandthenhangup. •Ifon-hooktransferisnotenabledonyourphone,hangingupwithoutpressingTransferagainplaces thecallonhold. •YoucannotuseTransfertoredirectacallonhold.PressResumetoremovethecallfromholdbefore transferringit. •Whenacallischaperoned,thecallchaperonecannotusetransfer. •Toredirectacalltoavoicemessagesystem,pressiDivert.Formoreinformation,seeCallTransferTo VoiceMessageSystem,onpage33. Transfer Call Without Talking to Transfer Recipient Procedure Step 1Fromanactivecall,pressTransfer. Step 2Enterthetargetnumber. Step 3PressTransferagaintocompletethetransferorEndCalltocancel. Youneedtowaituntilyouhearringingbeforeyoucompletethetransfer. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 32 Calling Features Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)
Step 4Ifyourphonehason-hooktransferenabled,completethetransferbyhangingup. Talk to Transfer Recipient Before Transferring Call (Consult Transfer) Procedure Step 1Fromanactivecall,pressTransfer. Step 2Enterthetargetnumber. Step 3Waitforthetransferrecipienttoanswer. Step 4PressTransferagaintocompletethetransferorEndCalltocancel. Step 5Ifyourphonehason-hooktransferenabled,completethetransferbyhangingup. Call Transfer To Voice Message System YoucanuseiDiverttosendanactive,ringing,oron-holdcalltoyourvoicemessagesystem.Dependingon thetypeofcallandyourphoneconfiguration,youcanalsouseiDiverttosendthecalltothevoicemessage systemofanotherperson. Tips •Ifthecallwasoriginallysenttothephoneofanotherperson,iDivertallowsyoutoredirectthecall eithertoyourownvoicemessagesystemortothevoicemessagesystemoftheoriginallycalledparty. Yoursystemadministratormakesthisoptionavailabletoyou. •Ifthecallwassenttoyoudirectly(nottransferredorforwardedtoyou),orifyourphonedoesnotsupport theoptiondescribedabove,usingiDivertredirectsthecalltoyourvoicemessagesystem. •Ifyourphonedisplaysamenuthatdisappearsbeforeyoumakeyourselection,youcanpressiDivert againtoredisplaythemenu.Youcanalsocontactyoursystemadministratorregardingalongertimeout value. •Whenyouswitchanin-progresscallfromyourmobilephonetoCiscoUnifieddevicesthatsharethe sameline(SessionHandoff),theiDivertfeatureisdisabledontheCiscoUnifieddevices.TheiDivert featurereturnswhenthecallends. Send Active, Ringing, or On-Hold Call to Voice Message System Procedure Step 1PressiDivert. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 33 Calling Features Talk to Transfer Recipient Before Transferring Call (Consult Transfer)
Ifyouhavenoredirectoptionsavailable,thecalltransferstoyourvoicemessagesystem. Step 2Ifyouhaveredirectoptionsavailable,yourphonedisplaysanewmenu.Chooseanoptiontoredirectthecall. Call Forward YoucanuseCallForwardfeaturestoredirectincomingcallsfromyourphonetoanothernumber. Yoursystemadministratormayallowyoutochoosefromtwotypesofcallforwardingfeatures: •Unconditionalcallforwarding(CallForwardAll)—Appliestoallcallsthatyoureceive. •Conditionalcallforwarding(CallForwardNoAnswer,CallForwardBusy,CallForwardNo Coverage)—Appliestocertaincallsthatyoureceive,accordingtoconditions. YoucanaccessCallForwardAllonyourphoneorfromyourCiscoUnifiedCommunicationsManagerUser Optionswebpages.ConditionalcallforwardingfeaturesareaccessibleonlyfromyourUserOptionsweb pages.YoursystemadministratordetermineswhichCallForwardfeaturesareavailabletoyou. Tips •EntertheCallForwardtargetnumberexactlyasyouwoulddialitfromyourphone.Forexample,enter anaccesscodeortheareacode,ifnecessary. •YoucanforwardyourcallstoatraditionalanalogphoneortoanotherIPPhone,althoughyoursystem administratormayrestrictthecallforwardingfeaturetonumberswithinyourcompany. •CallForwardisphonelinespecific.IfacallreachesyouonalinewhereCallForwardisnotenabled, thecallringsasusual. •YoursystemadministratorcanenabletheCallForwardOverridefeaturethatallowsthepersonreceiving yourforwardedcallstoreachyou.Withoverrideenabled,acallplacedfromthetargetphonetoyour phonedoesnotforward,butringsthrough. •YourphonemayrejectyourattempttosetupCallForwardAlldirectlyonthephoneifthetargetnumber thatyouenterwouldcreateacallforwardinglooporwouldexceedthemaximumnumberoflinks permittedinacallforwardingchain. •Whenyouswitchanin-progresscallfromyourmobilephonetoCiscoUnifieddevicesthatsharethe sameline(SessionHandoff),theCallForwardfeatureisdisabledontheCiscoUnifieddevices.The CallForwardfeaturereturnswhenthecallends. •ToverifythatCallForwardAllisenabledonyourprimaryline,lookfor: ◦TheCallForwardiconaboveyourprimaryphonenumber:. ◦TheCallForwardtargetnumberinthestatusline. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 34 Calling Features Call Forward