Cisco 7942 User Guide
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MissingSoftkey104 CannotBargeCallandHearFastBusy104 CallDisconnectsAfterBarge104 CannotAccessSettingsMenu105 CannotUseCallBack105 CallForwardAllErrorMessage105 SecurityErrorMessage106 UnresponsivePhone106 PhoneScreenIsTooLightorTooDark(CiscoUnifiedIPPhones7961G,7961G-GE,7941G, and7941G-GE)106 PhoneScreenIsTooLightorTooDark(CiscoUnifiedIPPhones7962Gand7942G)107 PhoneTroubleshootingData107 QualityReportingTool108 APPENDIX A Warranty109 CiscoOne-YearLimitedHardwareWarrantyTerms109 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xi Contents
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xii Contents
Preface •Introduction,pagexiii •AdditionalInformation,pagexiv •CiscoUnifiedIPPhone7900SerieseLearningTutorials,pagexiv •SafetyandPerformanceInformation,pagexv •CiscoProductSecurityOverview,pagexvi •AccessibilityFeatures,pagexvi Introduction Thisguideprovidesanoverviewofthefeaturesavailableonyourphone.Youcanreaditcompletelyto understandyourphonecapabilities,orseethefollowingtableforpointerstocommonlyusedsections. Then...If you want to... Pressonthephonewhenyouneedassistance.Exploreyourphoneonyourown SeeSafetyandPerformanceInformation,onpagexvReviewsafetyinformation SeePhoneInstallation,onpage13.Connectyourphone StartwithPhoneFeatures,onpage1.Useyourphoneafteritisinstalled SeeButtonsandHardware,onpage1.Learnwhatthebuttonlightsmean SeeLineandCallDefinitions,onpage6.Learnaboutthephonescreen SeeBasicCallOptions,onpage19.Makecalls SeeHoldandResume,onpage27.Putcallsonhold SeeMute,onpage29Mutecalls Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xiii
Then...If you want to... SeeCallTransfer,onpage32.Transfercalls SeeConferenceCalls,onpage36.Makeconferencecalls SeeSpeedDial,onpage42.Setupspeeddialing SeeSharedLines,onpage48.Shareaphonenumber SeeHandset,Headset,andSpeakerphone,onpage61.Useyourphoneasaspeakerphone SeePhoneCustomization,onpage65.Changetheringvolumeortone SeeCallLogsandDirectories,onpage69.Viewyourmissedcalls SeeVoiceMessages,onpage81.Listentoyourvoicemessages SeetheQuickReferenceCardinthefrontofthisguide.Seesoftkeyandicondefinitions Additional Information YoucanaccessthemostcurrentCiscodocumentationatthisURL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html YoucanaccesstheCiscowebsiteatthisURL: http://www.cisco.com/ YoucanaccessthemostcurrentlicensinginformationatthisURL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html Cisco Unified IP Phone 7900 Series eLearning Tutorials (SCCPphonesonly.) TheCiscoUnifiedIPPhone7900SerieseLearningtutorialsuseaudioandanimationtodemonstratebasic callingfeatures.YoucanaccesseLearningtutorialsonline(forseveralphonemodels)fromyourpersonal computer.LookfortheeLearningtutorial(Englishonly)foryourphonemodelinthedocumentationlistat thisURL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html AlthoughaneLearningtutorialmaynotbeavailableforyourspecificCiscoUnifiedIPPhone,seethe CiscoUnifiedIPPhone7900SerieseLearningtutorialsforanoverviewofthecommonCiscoUnifiedIP Phonefeaturesandfunctionality. Note Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xiv Preface Additional Information
Safety and Performance Information Thefollowingsectionsprovideinformationabouttheimpactofpoweroutagesandexternaldevicesonyour CiscoUnifiedIPPhone. Power Outage Youraccesstoemergencyservicethroughthephonedependsonthephonebeingpowered.Ifthereisapower interruption,ServiceandEmergencyCallingServicedialingwillnotfunctionuntilpowerisrestored.Incase ofapowerfailureordisruption,youmayneedtoresetorreconfiguretheequipmentbeforeusingtheService orEmergencyCallingServicedialing. External Devices Ciscorecommendsusinggoodqualityexternaldevicessuchasheadsets,cables,andconnectorsthatare shieldedagainstunwantedradiofrequency(RF)andaudiofrequency(AF)signals. NotallCiscoIPTelephonyproductssupportexternaldevices,cordsorcables.Formoreinformation, consultthedocumentationforyourphone. Note Dependingonthequalityofthesedevicesandtheirproximitytootherdevicessuchasmobilephonesor two-wayradios,someaudionoisemaystilloccur.Inthesecases,Ciscorecommendsthatyoutakeoneor moreoftheseactions: •MovetheexternaldeviceawayfromthesourceoftheRForAFsignals. •RoutetheexternaldevicecablesawayfromthesourceoftheRForAFsignals. •Useshieldedcablesfortheexternaldevice,orusecableswithabettershieldandconnector. •Shortenthelengthoftheexternaldevicecable. •Applyferritesorothersuchdevicesonthecablesfortheexternaldevice. Ciscocannotguaranteetheperformanceofexternaldevices,cables,andconnectors. InEuropeanUnioncountries,useonlyexternalspeakers,microphones,andheadsetsthatarefullycompliant withtheEMCDirective[89/336/EC]. Caution Phone Behavior During Times of Network Congestion AnythingthatdegradesnetworkperformancecanaffectCiscoIPPhonevoiceandvideoquality,andinsome cases,cancauseacalltodrop.Sourcesofnetworkdegradationcaninclude,butarenotlimitedto,thefollowing activities: •Administrativetasks,suchasaninternalportscanorsecurityscan Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xv Preface Safety and Performance Information
•Attacksthatoccuronyournetwork,suchasaDenialofServiceattack Cisco Product Security Overview ThisproductcontainscryptographicfeaturesandissubjecttoUnitedStatesandlocalcountrylawsgoverning import,export,transfer,anduse.DeliveryofCiscocryptographicproductsdoesnotimplythird-partyauthority toimport,export,distribute,oruseencryption.Importers,exporters,distributors,andusersareresponsible forcompliancewithU.S.andlocalcountrylaws.Byusingthisproductyouagreetocomplywithapplicable lawsandregulations.IfyouareunabletocomplywithU.S.andlocallaws,returnthisproductimmediately. FurtherinformationregardingU.S.exportregulationsmaybefoundathttp://www.bis.doc.gov/index.php/ regulations/export-administration-regulations-ear. Accessibility Features TheCiscoUnifiedIPPhone7900Seriesprovidesaccessibilityfeaturesforthevisionimpaired,theblind,and thehearingandmobilityimpaired. Fordetailedinformationaboutthefeaturesonthesephones,seeAccessibilityFeaturesfortheCiscoUnified IPPhone7900Series. YoucanalsofindmoreinformationaboutaccessibilityatthisCiscowebsite: http://www.cisco.com/web/about/responsibility/accessibility/index.html Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xvi Preface Cisco Product Security Overview
CHAPTER 1 Phone Features •PhoneOverview,page1 •ButtonsandHardware,page1 •LineandCallDefinitions,page6 •PhoneScreenFeatures,page7 •FeatureButtonsandMenus,page8 •FeatureAvailability,page9 •SIPandSCCPSignalingProtocols,page11 •EnergySavings,page11 Phone Overview CiscoUnifiedIPPhonesarefull-featuretelephonesthatprovidevoicecommunicationoverthedatanetwork thatyourcomputeruses,whichallowsyoutoplaceandreceivephonecalls,putcallsonhold,transfercalls, makeconferencecalls,andsoon. Inadditiontobasiccall-handlingfeatures,yourphonecanprovideenhancedproductivityfeaturesthatextend yourcall-handlingcapabilities.Dependingontheconfiguration,yourphonesupports: •Accesstonetworkdata,XMLapplications,andweb-basedservices. •OnlinecustomizingofcallfeaturesandservicesfromyourCiscoUnifiedCommunicationsManager UserOptionswebpages. •Acomprehensiveonlinehelpsystemthatdisplaysinformationonthephonescreen. Buttons and Hardware Thissectiondescribesthephonebuttonsandhardware. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 1
Cisco Unified IP Phone 7962G Thefollowingfigureidentifiestheimportantpartsofthephone.SeeButtonsandHardwareIdentification, onpage3forthedescriptionofthenumbereditems. Cisco Unified IP Phone 7961G and 7961G-GE Thefollowingfigureidentifiestheimportantpartsofthephone.SeeButtonsandHardwareIdentification, onpage3forthedescriptionofthenumbereditems. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 2 Phone Features Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7942G Thefollowingfigureidentifiestheimportantpartsofthephone.SeeButtonsandHardwareIdentification, onpage3forthedescriptionofthenumbereditems. Cisco Unified IP Phone 7941G and 7941G-GE Thefollowingfigureidentifiestheimportantpartsofthephone.SeeButtonsandHardwareIdentification, onpage3forthedescriptionofthenumbereditems. Buttons and Hardware Identification Thefollowingtabledescribesthebuttonsandhardwareonthephones. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 3 Phone Features Cisco Unified IP Phone 7942G
DescriptionItem Dependingonconfiguration,programmablebuttonsprovideaccessto: •Phonelines(linebuttons)andintercomlines •Speed-dialnumbers(speed-dialbuttons,includingtheBLFspeed-dialfeature) •Web-basedservices(suchasaPersonalAddressBookbutton) •Callfeatures(suchasaPrivacy,Hold,orTransferbutton) Buttonsilluminatetoindicatestatus: Green,steady—Activecallortwo-wayintercomcall Green,flashing—Heldcall Amber,steady—Privacyinuse,one-wayintercomcall,DNDactive,orloggedinto HuntGroup Amber,flashing—Incomingcallorrevertingcall Red,steady—Remotelineinuse(sharedline,BLFstatusoractiveMobileConnect call) Programmablebuttons1 Showscallfeatures.Phonescreen2 Enablesyoutoadjusttheangleofthephonebase.Footstandbutton3 Auto-dialsyourvoicemessageservice(variesbyservice).Messagesbutton4 Opens/closestheDirectoriesmenu.Usethebuttontoaccesscalllogsanddirectories.Directoriesbutton5 ActivatestheHelpmenu.Helpbutton6 OpensandclosestheSettingsmenu.Usethebuttontochangephonescreencontrastand ringsettings. Settingsbutton7 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 4 Phone Features Buttons and Hardware Identification