Cisco 7942 User Guide
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DescriptionItem OpensandclosestheServicesmenu.Servicesbutton8 Controlsthehandset,headset,andspeakerphonevolume(off-hook)andtheringervolume (on-hook). Volumebutton9 Togglesthespeakerphoneonoroff.Whenthespeakerphoneison,thebuttonislit. Selectsthespeakerphoneasthedefaultaudiopathandinitiatesanewcall,picksupan incomingcall,orendsacall.Duringacall,thebuttonislitgreen. Thespeakerphoneaudiopathdoesnotchangeuntilyouselectanewdefaultaudiopath (forexample,bypickingupthehandset). Ifexternalspeakersareconnected,theSpeakerphonebuttonusesthesespeakersasthe defaultaudiopath. Speakerbutton10 Togglesthemicrophoneonoroff.Whenthemicrophoneismuted,thebuttonislit.Mutebutton11 Togglestheheadsetonoroff.Whentheheadsetison,thebuttonislit. Selectstheheadsetasthedefaultaudiopathandinitiatesanewcall,picksupanincoming call,orendsacall.Duringacall,thebuttonislitgreen. Aheadseticoninthephonescreenheaderlineindicatesthattheheadsetisthedefault audiopath.Thisaudiopathdoesnotchangeuntilyouselectanewdefaultaudiopath(for example,bypickingupthehandset). Headsetbutton12 Enablesyoutoscrollthroughmenusandhighlightitems.Whenthephoneison-hook, displaysphonenumbersfromyourPlacedCallslog. Navigationbutton13 Enablesyoutodialphonenumbers,enterletters,andchoosemenuitems.Keypad14 Eachbuttonactivatesasoftkeyoption(displayedonyourphonescreen).Softkeybuttons15 Indicatesanincomingcallornewvoicemessage.Handsetlightstrip16 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 5 Phone Features Buttons and Hardware Identification
Line and Call Definitions Thetermslinesandcallscanbeeasilyconfused. •Lines:Eachlinecorrespondstoadirectorynumberorintercomnumberthatotherscanusetocallyou. Yourphonecansupportuptosixlines,dependingonyourphoneandconfiguration.Toseehowmany linesyouhave,lookattherightsideofyourphonescreen.Youhaveasmanylinesasyouhavedirectory numbersandphonelineicons:. •Calls:Eachlinecansupportmultiplecalls.Bydefault,yourphonesupportsfourconnectedcallsper line,butyoursystemadministratorcanadjustthisnumberaccordingtoyourneeds.Onlyonecallcan beactiveatanytime;othercallsareautomaticallyplacedonhold. Line and Call Icons Yourphonedisplaysiconstohelpyoudeterminethecallandlinestate. DescriptionLine or Call StateIcon Nocallactivityonthisline.On-hookline Youaredialinganumberoranoutgoingcallisringing.Off-hookline Youareconnectedtotheotherparty.Connectedcall Acallisringingononeofyourlines.Ringingcall Youhaveputthecallonhold.SeeHoldandResume,onpage 27. Callonhold Anotherphonethatsharesyourlinehasaconnectedcall.See SharedLines,onpage48,fordetails. Remote-in-use Aholdingcallisrevertingtoyourphone.SeeHoldandResume, onpage27. Revertingcall SeeSecureCalls,onpage51.Authenticatedcall SeeSecureCalls,onpage51.Encryptedcall SeeBusyLampFieldFeatures,onpage50.BLF-monitoredline isidle SeeBusyLampFieldFeatures,onpage50.BLF-monitoredlineis in-use Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 6 Phone Features Line and Call Definitions
DescriptionLine or Call StateIcon SeeBusyLampFieldFeatures,onpage50.BLF-monitoredlineis ringing(BLFPickup) SeeBusyLampFieldFeatures,onpage50.LineinDoNotDisturb (BLFfeature) Theintercomlineisnotinuse.SeeIntercomCalls,onpage41IdleIntercomline Theintercomlineissendingorreceivingone-wayaudio. SeeIntercomCalls,onpage41. NoteOne-wayintercomcall Youpresstheintercomlinetoactivatetwo-wayaudiowiththe intercomcaller.SeeIntercomCalls,onpage41. Two-wayintercomcall Phone Screen Features Thefollowingfigureshowshowyourmainphonescreenmaylookwithanactivecall. Displaysthephonenumber(directorynumber)foryourprimaryphone line.Whenseveralfeaturetabsareopen,thephonenumberandthe timeanddatedisplayalternatelyinthisarea. Primaryphoneline1 Serveasphonelinebuttons,intercomlinebuttons,speed-dialbuttons, phoneservicebuttonsorphonefeaturebuttons.Iconsandlabelsindicate howthesebuttonsareconfigured. Programmablebuttons2 Displaysasoftkeyfunctionforthecorrespondingsoftkeybutton.Softkeylabels3 Displaysaudiomodeicons,statusinformation,andprompts.Statusline4 Displayscurrentcallsperline,includingcallerID,callduration,and callstateforthehighlightedline(standardview).SeeLineandCall Definitions,onpage6,andMultipleCalls,onpage29. Callactivityarea5 Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 7 Phone Features Phone Screen Features
Indicatescallactivity.Phonetab6 Indicateanopenfeaturemenu.SeeFeatureButtonsandMenus,on page8. Featuretabs7 TheMessages,Directories,andServicesscreensonyourphonemayappearinNormalmodeorinWide modedependingonhowyourphonehasbeensetup.AphonewindowinWidemodespanstheentire widthofthephonescreen.However,neitheryounoryouradministratorcanadjustthephonescreen viewingmode. Note Phone Screen Cleaning Useonlyasoft,dryclothtocleanphonescreen.Donotuseanyliquidsorpowdersonthephone,because theycancontaminatephonecomponentsandcausefailures. Whenthephoneisinpowersavemode,thetouchscreenisblankandtheDisplaybuttonisnotlit.Whenthe phoneisinthiscondition,youcancleanthescreen,aslongasyouknowthatthephoneremainsasleepuntil youfinishcleaning.Ifthephoneislikelytowakeupduringcleaning,waituntilitisawakebeforefollowing theprecedingcleaninginstructions. Related Topics EnergySavings,onpage11 Feature Buttons and Menus Pressafeaturebuttontoopenorcloseafeaturemenu. Then...If you want to... Pressafeaturebutton: Messages Services Directories Settings Help Openorcloseafeaturemenu PresstheNavigationbutton.Scrollthroughalistormenu PressExit.PressingExitfromthetoplevelofamenu,closesthemenu.Gobackonelevelinafeature menu Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 8 Phone Features Phone Screen Cleaning
Then...If you want to... Pressafeaturetab.Eachfeaturemenuhasacorrespondingtab.Thetab isvisiblewhenthefeaturemenuisopen. Switchbetweenopenfeature menus Phone Help System Yourphoneprovidesacomprehensiveonlinehelpsystem.Helptopicsappearonthephonescreen. Then...If you want to... Pressonyourphoneandwaitafewsecondsforthemenutodisplay. Mainmenutopicsinclude: •AboutYourCiscoUnifiedIPPhone—Detailsaboutyourphone •HowdoI...?—Proceduresforcommonphonetasks •CallingFeatures—Descriptionsandproceduresforcallingfeatures •Help—TipsonusingandaccessingHelp Viewthemainmenu Pressandthenquicklypressabuttonorsoftkey.Learnaboutabuttonor softkey Press,,ortodisplayafeaturemenu.Highlightamenuitem, thenpresstwicequickly. Learnaboutamenu item Presstwicequickly.Selectthehelptopicyouneed.GethelpusingHelp Feature Availability Dependingonyourphonesystemconfiguration,featuresincludedinthisphoneguidemaynotbeavailable toyouormayworkdifferentlyonyourphone.Contactyoursupportdeskorsystemadministratorfor informationaboutfeatureoperationoravailability. Youcanaccessmanyfeatureseitherbyusingasoftkeyorbypressingalinebutton.Youcanconfiguresome featuresbutyoursystemadministratorcontrolsmostofthem. Herearesomedetailsaboutusingsoftkeysandlinebuttonstoaccessfeatures: Line Button Label and IconSoftkeyFeature CallBackCallBackCallBack ForwardAllCFwdALLCallForward Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 9 Phone Features Phone Help System
Line Button Label and IconSoftkeyFeature ParkParkCallPark PickUpPickUpCallPickUp ConferenceConfrnConference ConferenceListConfListConferenceList DoNotDisturborDoNotDisturbDNDDoNotDisturb EndCallEndCallEndCall GroupPickUpGPickUpGroupPickup HoldHoldHold HuntGrouporHuntGroupHLogHuntGroup MaliciousCallIDMCIDMaliciousCallIdentification MeetMeMeetMeMeetMeConferencing MobilityMobilityMobility NewCallNewCallNewCall OtherPickUpOPickUpOtherPickUp QualityReportingToolQRTQualityReportingTool RedialRedialRedial RemoveLastParticipantRmLstCRemoveLastConference Party TransferTransferTransfer VideoVidModeVideoSupport Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 10 Phone Features Feature Availability
SIP and SCCP Signaling Protocols Yourphonecanbeconfiguredtoworkwithoneoftwosignalingprotocols:SIP(SessionInitiationProtocol) orSCCP(SkinnyCallControlProtocol).Yoursystemadministratordeterminesthisconfiguration. Callfeaturescanvarydependingontheprotocol.Thisphoneguideindicateswhichfeaturesare protocol-specific.Tolearnwhichprotocolyourphoneisusing,youcancontactyoursystemadministratoror youcanchoose>ModelInformation>CallControlProtocolonyourphone. Energy Savings YourphonesupportstheCiscoEnergyWiseprogram.Yoursystemadministratorsetsupsleep(powerdown) andwake(powerup)timesforyourphonetosaveenergy. Tenminutesbeforethescheduledsleeptime,iftheaudiblealertisenabledbyyoursystemadministrator,you hearyourringtoneplay.Theringtoneplaysaccordingtothefollowingschedule: •At10minutesbeforepowerdown,theringtoneplaysfourtimes •At7minutesbeforepowerdown,theringtoneplaysfourtimes •At4minutesbeforepowerdown,theringtoneplaysfourtimes •At30secondsbeforepowerdown,theringtoneplays15timesoruntilthephonepowersdown Ifyourphoneisinactive(idle)atthesleeptime,youseeamessagetoremindyouthatyourphoneisgoing topowerdown.Tokeepthephoneactive,pressanykeyonthephone.Ifyoudonotpressanykey,yourphone powersdown. Ifyourphoneisactive(forexample,onacall),yourphonewaitsuntilithasbeeninactiveforaperiodoftime beforeinformingyouofthependingpowershutdown.Beforetheshutdownhappens,youseeamessageto remindyouthatyourphoneisgoingtopowerdown. Atthescheduledtime,yourphonepowersup.Towakeupthephonebeforethescheduledtime,contactyour administrator. Wakeandsleeptimesarealsolinkedtotheconfigureddaysthatyounormallywork.Ifyourrequirements change(forexample,yourworkhoursorworkdayschange),seeyoursystemadministratortohaveyour phonereconfigured. FormoreinformationaboutEnergyWiseandyourphone,seeyoursystemadministrator. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 11 Phone Features SIP and SCCP Signaling Protocols
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 12 Phone Features Energy Savings
CHAPTER 2 Phone Installation •PhoneInstallationOverview,page13 •CiscoUnifiedIPPhoneCableInstallation,page13 •WiredandWirelessHeadsets,page16 Phone Installation Overview YoursystemadministratorwilllikelyconnectyournewCiscoUnifiedIPPhonetothecorporateIPtelephony network.Ifthatisnotthecase,seethefollowingsections. Cisco Unified IP Phone Cable Installation Thefollowingfigureandtableshowhowtoconnectyourphone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 13
Handsetport6DCadaptorport1 Headsetport7AC-to-DCpowersupply2 Footstandbutton8ACpowercord3 Auxiliaryport9Networkport4 Accessport5 Hookswitch Clip Removal (Required) Somephonesshipwithacliptosecurethehookswitch.Beforeyouuseyourphone,removethehookswitch clip(ifpresent)fromthecradlearea.Withtheclipremoved,thehookswitchliftsslightlywhenyoupickup thehandset. Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 14 Phone Installation Hookswitch Clip Removal (Required)