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Cisco 7942 User Guide

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    							Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE,
and 7962 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
First Published: June19,2012
Last Modified: February09,2016
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
       800 553-NETS (6387)
Fax: 408 527-0883
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    							THESPECIFICATIONSANDINFORMATIONREGARDINGTHEPRODUCTSINTHISMANUALARESUBJECTTOCHANGEWITHOUTNOTICE.ALLSTATEMENTS,INFORMATION,ANDRECOMMENDATIONSINTHISMANUALAREBELIEVEDTOBEACCURATEBUTAREPRESENTEDWITHOUTWARRANTYOFANYKIND,EXPRESSORIMPLIED.USERSMUSTTAKEFULLRESPONSIBILITYFORTHEIRAPPLICATIONOFANYPRODUCTS.
THESOFTWARELICENSEANDLIMITEDWARRANTYFORTHEACCOMPANYINGPRODUCTARESETFORTHINTHEINFORMATIONPACKETTHATSHIPPEDWITHTHEPRODUCTANDAREINCORPORATEDHEREINBYTHISREFERENCE.IFYOUAREUNABLETOLOCATETHESOFTWARELICENSEORLIMITEDWARRANTY,CONTACTYOURCISCOREPRESENTATIVEFORACOPY.
ThefollowinginformationisforFCCcomplianceofClassAdevices:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttopart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradio-frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradiocommunications.Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterference,inwhichcaseuserswillberequiredtocorrecttheinterferenceattheirownexpense.
ThefollowinginformationisforFCCcomplianceofClassBdevices:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Iftheequipmentcausesinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,usersareencouragedtotrytocorrecttheinterferencebyusingoneormoreofthefollowingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationbetweentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
ModificationstothisproductnotauthorizedbyCiscocouldvoidtheFCCapprovalandnegateyourauthoritytooperatetheproduct
TheCiscoimplementationofTCPheadercompressionisanadaptationofaprogramdevelopedbytheUniversityofCalifornia,Berkeley(UCB)aspartofUCB’spublicdomainversionoftheUNIXoperatingsystem.Allrightsreserved.Copyright©1981,RegentsoftheUniversityofCalifornia.
NOTWITHSTANDINGANYOTHERWARRANTYHEREIN,ALLDOCUMENTFILESANDSOFTWAREOFTHESESUPPLIERSAREPROVIDED"ASIS"WITHALLFAULTS.CISCOANDTHEABOVE-NAMEDSUPPLIERSDISCLAIMALLWARRANTIES,EXPRESSEDORIMPLIED,INCLUDING,WITHOUTLIMITATION,THOSEOFMERCHANTABILITY,FITNESSFORAPARTICULARPURPOSEANDNONINFRINGEMENTORARISINGFROMACOURSEOFDEALING,USAGE,ORTRADEPRACTICE.
INNOEVENTSHALLCISCOORITSSUPPLIERSBELIABLEFORANYINDIRECT,SPECIAL,CONSEQUENTIAL,ORINCIDENTALDAMAGES,INCLUDING,WITHOUTLIMITATION,LOSTPROFITSORLOSSORDAMAGETODATAARISINGOUTOFTHEUSEORINABILITYTOUSETHISMANUAL,EVENIFCISCOORITSSUPPLIERSHAVEBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.
AnyInternetProtocol(IP)addressesandphonenumbersusedinthisdocumentarenotintendedtobeactualaddressesandphonenumbers.Anyexamples,commanddisplayoutput,networktopologydiagrams,andotherfiguresincludedinthedocumentareshownforillustrativepurposesonly.AnyuseofactualIPaddressesorphonenumbersinillustrativecontentisunintentionalandcoincidental.
CiscoandtheCiscologoaretrademarksorregisteredtrademarksofCiscoand/oritsaffiliatesintheU.S.andothercountries.ToviewalistofCiscotrademarks,gotothisURL:http://
www.cisco.com/go/trademarks.Third-partytrademarksmentionedarethepropertyoftheirrespectiveowners.TheuseofthewordpartnerdoesnotimplyapartnershiprelationshipbetweenCiscoandanyothercompany.(1110R)
©2016CiscoSystems,Inc.Allrightsreserved.
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    							CONTENTS
Preface     Prefacexiii
Introductionxiii
AdditionalInformationxiv
CiscoUnifiedIPPhone7900SerieseLearningTutorialsxiv
SafetyandPerformanceInformationxv
PowerOutagexv
ExternalDevicesxv
PhoneBehaviorDuringTimesofNetworkCongestionxv
CiscoProductSecurityOverviewxvi
AccessibilityFeaturesxvi
CHAPTER 1 PhoneFeatures1
PhoneOverview1
ButtonsandHardware1
CiscoUnifiedIPPhone7962G2
CiscoUnifiedIPPhone7961Gand7961G-GE2
CiscoUnifiedIPPhone7942G3
CiscoUnifiedIPPhone7941Gand7941G-GE3
ButtonsandHardwareIdentification3
LineandCallDefinitions6
LineandCallIcons6
PhoneScreenFeatures7
PhoneScreenCleaning8
FeatureButtonsandMenus8
PhoneHelpSystem9
FeatureAvailability9
SIPandSCCPSignalingProtocols11
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)    
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    							EnergySavings11
CHAPTER 2 PhoneInstallation13
PhoneInstallationOverview13
CiscoUnifiedIPPhoneCableInstallation13
HookswitchClipRemoval(Required)14
AdjustHandsetRest15
FootstandAdjustment15
PhoneCableLock16
TAPSRegistration16
WiredandWirelessHeadsets16
HeadsetSupport16
AudioQuality17
WirelessHeadsetSelection(CiscoUnifiedIPPhone7962Gor7942G)17
CHAPTER 3 CallingFeatures19
CallingFeaturesOverview19
BasicCallOptions19
PlaceCall20
PlaceCallUsingSpeakerphone20
PlaceCallUsingHeadset20
RedialNumber21
PlaceCallWhenAnotherCallIsActive(UsingSameLine)21
DialfromCallLog21
AdditionalCallOptions22
PlaceCallWhileAnotherCallisActive(UsingDifferentLine)22
DialfromCorporateDirectoryonPersonalComputerUsingCiscoWebDialer22
NotifyWhenBusyorRingingExtensionAvailable(CallBack)23
MakePriority(Precedence)Call23
PlaceCallUsingBillingorTrackingCode23
MakeCallfromMobilePhoneUsingMobileVoiceAccess24
PlaceCallUsingPAB24
MakeSpeedDialCall24
DialfromCorporateDirectoryonPhone25
DialPersonalAddressBook(PAB)Entry25
   Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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    							MakeFastDialCall25
CallAnswer25
CallDisconnect27
HoldandResume27
PutCallonHold28
RemoveCallfromHoldonCurrentLine28
RemoveCallfromHoldonDifferentLine28
Mute29
MuteorUnmuteCall29
MultipleCalls29
ViewCallsonAnotherLine29
SwitchtoCallOverviewMode30
SwitchBetweenConnectedCallsonOneLine30
SwitchBetweenConnectedCallsonDifferentLines30
SwitchfromConnectedCalltoAnswerRingingCall30
In-ProgressCallMovement31
SwitchIn-ProgressCallonDeskPhonetoMobilePhone31
SwitchIn-ProgressCallfromMobilePhonetoDeskPhone31
SwitchIn-ProgressCallfromMobilePhonetoDeskPhoneSharingSameLine(Session
Handoff)32
CallTransfer32
TransferCallWithoutTalkingtoTransferRecipient32
TalktoTransferRecipientBeforeTransferringCall(ConsultTransfer)33
CallTransferToVoiceMessageSystem33
SendActive,Ringing,orOn-HoldCalltoVoiceMessageSystem33
CallForward34
SetUporCancelCallForwarding35
SetUpandCancelCallForwardAllfromPhone35
DoNotDisturb35
TurnDNDOnandOff36
SetUpDNDSettings36
ConferenceCalls36
AdHocConference37
CreateConferencebyCallingParticipants37
AddNewParticipantstoConference37
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)    
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    							JoinConference37
JoinTogetherExistingCallsonSinglePhoneLine38
JoinTogetherExistingCallsonMultiplePhoneLines38
BargeConference38
CreateConferencebyBargingCallonSharedLine39
MeetMeConference39
StartMeetMeConference39
JoinMeetMeConference40
ConferenceParticipantsList40
ControlConferenceUsingParticipantsList40
VerifyConferenceCallSecurity41
IntercomCalls41
PlaceIntercomCalltoPreconfiguredIntercomNumber42
PlaceIntercomCalltoAnyIntercomNumber42
ReceiveIntercomCall42
AdvancedCallHandling42
SpeedDial42
MakeCallUsingSpeed-DialButtons43
MakeCallUsingOn-HookAbbreviatedDial43
MakeCallUsingFastDial44
CallPickup44
AnswerCallRingingonAnotherExtensionWithinCallPickupGroup44
AnswerCallRingingonAnotherExtensionOutsideCallPickupGroup45
AnswerCallRingingonAnotherExtensioninGrouporinAssociatedGroup45
AnswerCallRingingonParticularExtension(LineNumber)45
CallPark45
StoreandRetrieveActiveCallUsingCallPark46
DirectandStoreActiveCallatDirectedCallParkNumber46
Direct,Store,andRetrieveActiveCallatAssistedDirectedCallParkNumber47
RetrieveParkedCallfromDirectedCallParkNumber47
HuntGroups47
LogInandOutofHuntGroups48
SharedLines48
Remote-In-UseIcon48
CallInformationandBarge48
   Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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    							Privacy48
Barge,cBarge,andShared-lineCalls49
Single-ButtonandMultitouchBarge49
BargeFeatures49
PrivacyandSharedLines50
PreventandAllowOtherstoVieworBargeCallsonSharedLine50
BusyLampFieldFeatures50
UseBLFPickuptoAnswerRingingCall51
SecureCalls51
VPNClient53
SuspiciousCallTrace54
NotifySystemAdministratorAboutSuspiciousorHarassingCall54
PriorityCalls54
CiscoExtensionMobility55
LogIntoEM56
LogOutofEM56
ChangeYourPINUsingChangeCredentialsService57
ChangeYourPINUsingChangePINSoftkey57
BusinessCallsUsingSinglePhoneNumber57
MobileConnectandMobileVoiceAccess58
PutCallPickedUponMobilePhoneonHold59
ConnecttoMobileVoiceAccess59
TurnOnMobileConnectfromMobilePhone59
TurnOffMobileConnectfromMobilePhone60
TurnOnorOffMobileConnectAccesstoAllRemoteDestinationsfromDesk
Phone60
CHAPTER 4 Handset,Headset,andSpeakerphone61
Headset,Handset,andSpeakerOverview61
Handset61
Headset62
ControlWiredHeadsetSidetoneandHeadsetSendGain62
WirelessHeadset63
WidebandHeadset63
Speakerphone63
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)    
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    							AutoAnswerwithHeadsetorSpeakerphone64
CHAPTER 5 PhoneCustomization65
RingandMessageIndicatorCustomization65
ChangeRingtonePerLine65
AdjustPhoneRingerVolumeLevel66
ChangeRingPattern(Flash-Only,RingOnce,Beep-Only)66
ChangeAudibleVoice-MessageIndicator66
ChangeHowVoiceMessageLightonHandsetWorks66
PhoneScreenCustomization67
ChangePhoneScreenContrast67
ChangeBackgroundImage67
ChangePhoneScreenLanguage68
ChangeLineTextLabel68
CHAPTER 6 CallLogsandDirectories69
CallLogsandDirectoriesOverview69
CallLogs69
ViewCallLogs70
DisplaySingleCallRecordDetails70
EraseAllCallRecordsinAllLogs70
EraseAllCallRecordsinSingleLog71
EraseSingleCallRecord71
DialfromCallLog(WhileNotonAnotherCall)72
DialfromCallLog(WhileConnectedtoAnotherCall)72
PlaceCallfromURLEntryinCallLog73
RedialInternationalCallfromMissedandReceivedCallLogs73
DirectoryFeatures74
CorporateDirectory74
DialfromCorporateDirectory(WhileNotonAnotherCall)74
DialfromCorporateDirectory(WhileonAnotherCall)75
PersonalDirectory75
AccessPersonalDirectory(forPABandFastDialCodes)76
SearchforPABEntry76
DialfromPABEntry76
   Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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    							DeletePABEntry77
EditPABEntry77
AddNewPABEntry77
AssignFastDialCodetoPABEntry78
SearchforFastDialCodes78
PlaceCallUsingFastDialCode78
DeleteFastDialCode79
LogOutofPersonalDirectory79
CHAPTER 7 VoiceMessages81
VoiceMessagesOverview81
VoiceMessageIdentification81
SetUpandPersonalizeVoice-MessageService82
ListentoVoiceMessagesorAccessVoiceMessagesMenu82
CHAPTER 8 UserOptionsWebPages83
UserOptionsWebPagesOverview83
UserOptionsWebPageActions83
SignInandOutofUserOptionsWebPages83
SelectDevicefromUserOptionsWebPage84
SelectConfigurationOptionafterLoggingIn84
FeatureandServiceSetuponWeb84
PersonalDirectoryonWeb85
AddNewPersonalAddressBookEntry85
AssignButtonforPersonalAddressBook85
EditPersonalAddressBookEntry86
DeletePersonalAddressBookEntry86
FastDialsonWeb86
AssignFast-DialCodetoPersonalDirectoryEntry87
AssignFastDialCodetoPhoneNumber87
AssignLineButtonforFastDial87
SearchforFastDialEntry88
EditFast-DialPhoneNumber88
DeleteFastDialPersonalAddressBookEntry88
AddressBookSynchronizationTool89
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)    
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    							SpeedDialSetuponWeb89
SetUpSpeed-DialCodes89
SetUpAbbreviatedDialingCodes90
PhoneServiceSetuponWeb90
SubscribetoService91
SearchforServices91
ChangeorEndServices91
ChangeServiceName92
AddServicetoProgrammableFeatureButton92
UserSettingsonWeb92
ChangeBrowserPassword93
ChangePIN93
ChangeUserOptionsWebPageLanguageSetting93
ChangePhoneDisplayLanguage94
LineSettingsonWeb94
SetUpCallForwardPerLine94
ChangeVoiceMessageIndicatorSettingPerLine95
ChangeAudibleVoiceMessageIndicatorSettingPerLine95
EditLineTextLabelforPhoneDisplay96
PhoneandAccessListsetupforMobileConnect96
CreateAccessList96
SetUp,View,orChangeWebDialerPreferences97
AddNewRemoteDestination97
CiscoWebDialer98
UseWebDialerwithUserOptionsDirectory98
UseWebDialerwithAnotherOnlineCorporateDirectory(NotUserOptions
Directory)99
LogOutofWebDialer99
SetUp,View,orChangeWebDialerPreferences99
CHAPTER 9 AdditionalOptions101
CHAPTER 10 Troubleshooting103
Problems103
NoDialToneorCannotCompleteCall103
   Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
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