Canon printer PIXMA MG6620 User Manual
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The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client Check Check that the e-mail client's MAPI is enabled. Refer to the e-mail client's manual for how to set MAPI. If the problem is not solved even when MAPI is enabled, select None (Attach Manually) in the screen for selecting an e-mail client, then manually attach the image to the outgoing e-mail. 841
Problems with the Machine The Machine Cannot Be Powered On The Machine Turns Off Unintentionally Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection The Display on the Touch Screen Cannot Be Seen At All An Unintended Language Is Displayed on the Touch Screen Cannot Remove a Memory Card Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed Cannot Print/Scan from NFC Compliant Device 842
The Machine Cannot Be Powered On Check1 Press the ON button. Check2 Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. Check3 Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes. If the problem is not resolved, contact the service center. 843
The Machine Turns Off Unintentionally Check Deactivate the setting to turn the unit off automatically. The machine turns off automatically according to the elapsed time you specified if you activate the setting to turn the unit off automatically. If you do not want the machine to turn off automatically, open the printer driver setup window and in Auto Power under the Maintenance sheet, select Disable for Auto Power Off . Note • You can activate the setting to turn the machine on/off automatically from the operation panel of the machine or ScanGear (scanner driver). • From the operation panel of the machine: About ECO settings • From ScanGear (scanner driver): Scanner Tab 844
Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Is Displayed If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed. Check Check the following to make sure that your system environment supports Hi- Speed USB connection. • Does the USB port on your computer support Hi-Speed USB connection? • Does the USB cable or the USB hub support Hi-Speed USB connection? Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around 10 feet / 3 meters. • Does the operating system of your computer support Hi-Speed USB connection? Obtain and install the latest update for your computer. • Does the Hi-Speed USB driver operate properly? Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on your computer. Important • For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer, USB cable, or USB hub. 845
Cannot Communicate with the Machine with USB Connection Check1 Make sure that the machine is turned on. Check2 Make sure that the USB cable is connected properly. See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly. Check3 Do not start up IJ Network Tool while printing. Check4 Do not print while IJ Network Tool is running. Check5 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. How to Open the Printer Driver Setup Window 846
The Display on the Touch Screen Cannot Be Seen At All• If the POWER lamp is off: The machine is not powered on. Connect the power cord and press the ON button. • If the POWER lamp is lit: The touch screen may be in the screen-saver mode. Tap the touch screen. 847
An Unintended Language Is Displayed on the Touch ScreenSelect the language you want to be displayed according to the following procedure.1. Press the HOME button and wait for about 5 seconds. 2. Flick the HOME screen, then tap Setup . Using the Operation Panel 3. Tap Device settings . 4. Tap the fifth setting item from the top. 5. Tap the language for the touch screen. 848
Cannot Remove a Memory CardContact the service center. Important • Never attempt to remove a memory card using a thin stick or tweezers. Doing so may damage themachine. Note • Exclusive adapters are required for the following memory cards. Insert these cards in the machine withadapters attached. miniSD Card/miniSDHC Card/microSD Card/microSDHC Card/Memory Stick Micro 849
Print Head Holder Does Not Move to the Position for Replacing Check1 Is the POWER lamp off? Check if the POWER lamp is lit. The print head holder will not move unless the power is on. If the POWER lamp is off, close the operation panel and turn the machine on. While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit, and then open the operation panel again. Check2 Is an error message displayed on the touch screen? Close the operation panel, follow the Support Code (error number) displayed in the error message to resolve the error, and then reopen it. For details on how to resolve the error, refer to Support Code List . Check3 Has the operation panel been left open for 10 minutes or longer? If the operation panel is left open for more than 10 minutes, the print head holder moves to the position to protect it to prevent the print head from drying out. Close and reopen the operation panel to return the print head holder to the position for replacing. Check4 Has the machine been printing continuously for a long period? Close the operation panel, wait a while, then reopen it. If the machine has been printing continuously for a long time, the print head holder may not move to the position for replacing since the print head may overheat. Note • Opening the operation panel while printing moves the print head holder to the position to protect it. Close the operation panel, and reopen it after printing finishes. 850