Canon printer PIXMA MG6620 User Manual
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Cloud TroubleshootingIf you cannot printCheck the following if you cannot print.• Check that the printer is connected to the Internet. • Check that the printer is connected to a LAN and the LAN environment is connected to the Internet. • Check that no error message is displayed on the printer's LCD monitor. • If printing does not start even after you wait awhile, go to the printer home screen and run Setup -> Web service inquiry . If printing does not start, run the inquiry several times. If the problem is not resolved, use the printer driver from your computer to perform the print job and check whether the data can be printed normally on the printer. If you still cannot print, see the troubleshooting page for your model on the Home of the Online Manual. Note • With a wireless LAN connection, after the printer is turned on, it may take several minutes before communication is possible. Check that your printer is connected to the wireless network, and wait a while before you start printing. • If the printer is not turned on or is not connected to the Internet, and consequently a print job is not processed within 24 hours after it was submitted, the print job is automatically canceled. If this happens, check the printer power and the Internet connection, and then re-submit the print job. 61
Using PIXMA Cloud Link from Your Smartphone, Tablet, or Computer Before Using Canon Inkjet Cloud Printing Center Preparations Before Using Canon Inkjet Cloud Printing Center Using Canon Inkjet Cloud Printing Center Adding a Printer Troubleshooting Canon Inkjet Cloud Printing Center 62
Before Using Canon Inkjet Cloud Printing CenterCanon Inkjet Cloud Printing Center is a service that links with the cloud function of the printer and allows you to perform operations such as registering and managing apps from your smartphone or tablet device, and checking the print status, print error, and ink status of the printer. You can also print app photos and documents from your smartphone or tablet. First, check the following content:• Precautions If you plan to use the web service to print documents, be sure to check these precautions beforehand. • Printer specification Check that Canon Inkjet Cloud Printing Center supports the printer. • Network environment The printer must be connected to a LAN and to the Internet. Important • The user will bear the cost of Internet access. • Operating requirements For computers, smartphones, and tablet devices, see " Requirements for Canon Inkjet Cloud Printing Center operation ". Important • This service may not be available in certain countries or regions. Also even if the service is available, there are apps that cannot be used in certain regions. Preparations Before Using Canon Inkjet Cloud Printing Center 63
Requirements for Canon Inkjet Cloud Printing Center operationComputerCPUx86 or x64 1.6 GHz or higherRAM2 GB or higherMonitor displayResolution 1024 x 768 pixels or higherNumber of display colors 24 bits (true-color) or higherOSBrowser Windows XP SP3 or later Internet Explorer 8* Mozilla Firefox Google Chrome Windows Vista SP1 or later Internet Explorer 8*, 9 Mozilla Firefox Google Chrome Windows 7 Internet Explorer 8*, 9, 10, 11 Mozilla Firefox Google Chrome Windows 8 Internet Explorer 10 Mozilla Firefox Google Chrome Windows 8.1 Internet Explorer 11 Mozilla Firefox Google ChromeMac OS X v10.6-OS X Mavericks v10.9Safari 5.1, 6, 7 * When you use Internet Explorer 8, the web pages may not display correctly. Canon recommends that you upgrade to Internet Explorer 9 or later, or use another browser. Smartphone or tablet OSBrowserResolutioniOS 5.1 or laterOS standard browser320 x 480 (HVGA) or higherAndroid 2.3.3 or later480 x 800 (HVGA) or higher *Android3.x is not supported. Important • On the browser you are using, enable JavaScript and cookies. • If you use the zoom function or change the font size on your browser, the web pages may not displaycorrectly. • If you use the translation function of Google Chrome, the web pages may not display correctly. • If you use a proxy server outside of your country, the service may not be able to determine the correctregion. 64
•In an in-house network environment, the 5222 port must be released. For confirmation instructions,contact the network administrator. 65
Preparations Before Using Canon Inkjet Cloud Printing CenterTo use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register the user information. Print registration information from the printer 1. From the home window, select Setup -> Web service setup -> Web service connection setup -> IJ Cloud Printing Center setup -> Register with this service 2. In the registration confirmation window, Select Yes 3. In the print settings, select the display language 4. Follow the instructions displayed in the window, and print the URL of the authentication site and the Printer registration ID Set A4 size or Letter size plain paper and select OK. The authentication URL and Printer registration ID are printed. 66
Note• You will use this printed page in the next step. Important • The operation to complete the registration should be done within 60 minutes. Access the URL on the printed page, and then enter the e-mail address and other necessary information Important • Do not use the Back button of the web browser while an operation is processing. The screen may not transition properly. 1. Use the web browser on your PC, smartphone, tablet, or other devices to access the authentication URL 67
2. On the Login screen, select Create new account 3. Enter the E-mail address and Printer registration ID of the printer's owner, and then select OK The registration page URL is sent to the e-mail address entered. 68
Important
•
There are character restrictions for the e-mail address, as shown below.
•
You can use up to 255 alphanumeric characters consisting of single-byte characters and
symbols (!$'*/^_{}|~.-@).
•
Multibyte characters cannot be used.
You will get an error if the e-mail address you enter contains a character that cannot be
used.
•
If you registered a different e-mail address by mistake, you can cancel the registration by going
to the printer's Home screen and selecting Setup (or by pressing the Setup button on the
operation panel) -> Web service setup -> Connection setup -> IJ Cloud Printing Center
setup (IJCloudPrintingCtr ) -> Delete from this service .
•
You may not be able to receive the notification if you are using a spam filter. If you have a
setting to receive only the e-mails from certain domains, be sure to change the setting to allow
receiving e-mails from "[email protected]".
There will be no error display even if you could not receive the e-mail because of the spam filter
setting or if you entered an incorrect e-mail address.
Access the URL in the e-mail, register the information, and complete the
user registration
1.
When an e-mail with the subject "Information on Canon Inkjet Cloud Printing Center" is
sent to the e-mail address that you entered, select the URL
2.
In the License agreement and Privacy statement windows of Canon Inkjet Cloud
Printing Center, read the statements, and select Agree if you agree
69
3. In the user information entry screen, enter your Password, and select Next Enter your password for logging in to the Canon Inkjet Cloud Printing Center. 70