Canon printer MAXIFY MB2320 User Manual
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If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution • If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the machine yourself. • Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of whether the warranty has expired. Before contacting the service center, confirm the following: • Product name: * Your machine's name is located on the front cover of the setup manual. • Serial number: please refer to the setup manual • Details of the problem • What you tried to solve the problem, and what happened 1031
Support Code ListThe support code appears on the touch screen and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the touch screen or the computer screen and take the appropriate action. Support Code Appears on the Touch Screen and the Computer Screen• 1000 to 1ZZZ 10071008120013001303131013131314157516001660168817001701175417551872187318741890 • 2000 to 2ZZZ 200120022111211221132121212225002700280128022803• 4000 to 4ZZZ 410041034104 • 5000 to 5ZZZ 50115012504051005102510351045105520052035204520552065207520852095400550055015B005B015C01 • 6000 to 6ZZZ 60006500650268006801690069016902691069116920692169306931693269336936693769386939693A6940694169426943694469456946 1032
•7000 to 2ZZZ71007200720172027203720472057300 • 9000 to 2ZZZ 90009500 • A000 to ZZZZ B202B203B204B502B503B504C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed). 1033
Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If the paper is jammed inside the front cover: 1300 • If the paper is jammed inside the rear cover: 1303 • If the paper is jammed inside the rear cover as the machine pulled in the printed paper: 1313 • If the paper is jammed inside the rear cover when automatic duplex printing: 1314 • If the document is jammed in the ADF: 2801 • Cases other than above: In Other Cases 1034
1300Cause Paper is jammed inside the front cover. Action If the paper is jammed inside the front cover, remove the paper following the procedure below. Important • The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory. Make sure that the machine has completed sending or receiving all the faxes before unplugging the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted. Note • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine. 1. Open the front cover. Important • Do not touch the clear film (A) or the white belt (B). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged. 2. Make sure that the jammed paper is not under the print head holder. If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper. When you move the print head holder, press either the right side or the left side of the print headholder with your fingertips and slide the print head holder slowly to the right edge or the left edge. 1035
3. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. 4. Pull the paper slowly not to tear it, then pull the paper out. 5. Make sure that all the jammed paper is removed. 1036
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.• Does the piece of paper remain under the print head holder? • Does the little piece of paper remain inside the machine? • Does the piece of paper remain in the right side or the left side space (C) inside the machine? 6. Close the front cover. 7. Reload the paper, and tap OK on the touch screen of the machine. • If the paper is jammed while printing the faxes or the fax report in progress: After clearing the paper jam error and tapping OK on the touch screen of the machine, the machine resumes printing from the page where the paper was jammed. • If the paper is jammed while printing from a computer or copying in progress: After clearing the paper jam error and tapping OK on the touch screen of the machine, then the machine resumes printing from the next page where the paper was jammed. As the page where the paper was jammed is not printed, reprint if necessary. When the paper is jammed while duplex printing or duplex copying is in progress, it is possible that the printing or copying order is not as you expect if you resume printing after clearing the paper jam error. In this case, cancel printing and reprint from the beginning. When the paper is jammed while layout printing, 2 on 1 copying, or 4 on 1 copying is in progress, it is possible that some pages are not printed if you resume printing after clearing the paper jam error. In this case, cancel printing and reprint from the beginning. • If you turned off the machine while taking the appropriate action of the paper jam error: All print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and areloading it correctly. Align the paper guides with the both edges of the paper when you load paper. • If the message about paper jam is displayed on the touch screen of the machine or on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine. In this case, confirm that no piece of paper remains inside the machine. 1037
•We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. 1038
1303Cause Paper is jammed inside the rear cover. Action If the paper is jammed inside the rear cover, remove the paper following the procedure below. Important • The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure that the machine has completed sending or receiving all the faxes before unplugging the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted. Note • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine. 1. Rotate the machine so that the rear side of the machine faces toward you. 2. If the protective material for the rear cover remains attached, remove it. 3. Open the rear cover. Slide the rear cover to the left then open it. 1039
4. Pull out the paper slowly. Note • Do not touch the inner parts of the machine. • If you cannot pull the paper out, try the following. • Turn the machine off and turn it back on. The paper may be ejected automatically. • Pull out the paper output tray. It becomes easy to pull out the paper. 5. Close the rear cover slowly. Close the rear cover then slide it to the right. Slide the rear cover so that the mark on the rear cover aligns with the mark on the machine. 6. Reload the paper, and tap OK on the touch screen of the machine. • If the paper is jammed while printing the faxes or the fax report in progress: After clearing the paper jam error and tapping OK on the touch screen of the machine, the machine resumes printing from the page where the paper was jammed. 1040