Canon printer MAXIFY MB2120 User Manual
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ScanningProblems ScannerDoesNotWork ScanGear(ScannerDriver)DoesNotStart ErrorMessageAppearsandtheScanGear(ScannerDriver)ScreenDoesNot Appear CannotScanMultipleOriginalsatOneTime SlowScanningSpeed "Thereisnotenoughmemory."MessageIsDisplayed ComputerStopsOperatingduringScanning ScannerDoesNotWorkafterUpgradingWindows ScannedImageDoesNotOpen 1101
ScannerDoesNotWork Check 1 Make sure that your scanner or printer is turned on. Check 2 Connect the USB cable to a different USB port on the computer. Check 3 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 4 Restart the computer. 1102
ScanGear(ScannerDriver)DoesNotStart Check 1 Make sure that MP Drivers is installed. If not installed, install MP Drivers from the Setup CD-ROM or our website. Check 2 Select your scanner or printer on the application's menu. Important
ErrorMessageAppearsandtheScanGear(ScannerDriver)ScreenDoesNotAppear Check 1 Make sure that your scanner or printer is turned on. Check 2 Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3 Connect the USB cable to a different USB port on the computer. Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 5 Make sure that MP Drivers is installed. If not installed, install MP Drivers from the Setup CD-ROM or our website. Check 6 Select your scanner or printer on the application's menu. Note
CannotScanMultipleOriginalsatOneTime Check 1 Make sure that the items are placed correctly. Positioning Originals (Scanning from Computer) Check 2 Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually. 1105
SlowScanningSpeed Check 1 To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2 Set FadingCorrection , GrainCorrection , etc. to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 3 In IJ Scan Utility, deselect the Correctslantedtextdocument / Detectthe orientationoftextdocumentandrotateimage checkbox and scan again. Settings(DocumentScan) Dialog Box Settings(CustomScan) Dialog Box 1106
"Thereisnotenoughmemory."MessageIsDisplayed Check 1 Exit other applications and try again. Check 2 Reduce the resolution or output size and scan again. Resolution 1107
ComputerStopsOperatingduringScanning Check 1 Restart the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Refer to "Output Settings" for your model from Home of the Online Manual for details. Check 2 Delete unnecessary files to obtain sufficient free hard disk space, then scan again. Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution). Check 3 In FoldertoSaveTemporaryFiles of IJ Scan Utility, specify a folder on a drive with sufficient free space. Settings(GeneralSettings) Dialog Box Check 4 Multiple devices may be connected to USB ports. Disconnect devices other than your scanner or printer. 1108
ScannerDoesNotWorkafterUpgradingWindows Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility. Step1:UninstallMPDrivers. For how to delete MP Drivers, see Deleting the Unnecessary MP Drivers . Step2:UninstallIJScanUtility. 1. Click ControlPanel > Programs > ProgramsandFeatures . 2. Select CanonIJScanUtility and click Uninstall/Change . 3. When a confirmation appears, click Yes. 4. When uninstallation is complete, click OK. IJ Scan Utility is deleted. Note
ScannedImageDoesNotOpen Check If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving it. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application. 1110