Canon printer MAXIFY MB2120 User Manual
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CheckingNetworkInformation Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information CheckingPrinterIPAddressorMACAddress To check the printer's IP Address or MAC address, print out the network settings information or use the operation panel to display it.
The IP address and MAC address of your computer appear. If your computer is not connected toa network, the IP address does not appear.
3.Make sure SendonlyXXpings (XX are numbers) is selected.4. Enter IP address of target printer or target wireless router in Enterthenetworkaddresstoping. 5. Click Ping. "XXX.XXX.XXX.XXX" is the IP address of the target device. A message such as the following appears. 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device. CheckingNetworkSettingInformation To check the printer's network settings information, print out the network settings information or use the operation panel to display it.
ProblemswhilePrinting/ScanningfromSmartphone/Tablet CannotPrint/ScanfromSmartphone/Tablet1065
CannotPrint/ScanfromSmartphone/TabletIf you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Direct Connection Note
Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.)are identical with those of the wireless router. To check the settings of your smartphone/tablet, refer to the instruction manual provided with it. If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router. Check5 Make sure printer is not too far away from wireless router. Locate the printer close enough to communicate with the wireless router. Check6 Check for obstructions. Wireless communication between different rooms or floors is generally poor. Move the printer and wireless router as necessary. Check7 Make sure there is no source of radio wave interference nearby. If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from the interference source as possible. CannotCommunicatewithPrinterwhileItIsinDirectConnection If your smartphone/tablet cannot communicate with the printer in the direct connection, check the following. Check1 Make sure printer is turned on. Check2 Is icon displayed on LCD? If the icon is not displayed, press the HOME button, select LANsettings, and then set ChangeLAN to Activatedirectconnect. Check3 Check settings of your smartphone/tablet. Make sure your smartphone/tablet can use the wireless LAN. For more on performing setting of the wireless LAN, refer to the instruction manual provided with your smartphone/tablet. Check4 Have you selected printer as destination of your smartphone/tablet? Select the access point name (SSID) of the printer with your smartphone/tablet. Check5 Have you entered proper password specified for direct connection? If the security setting of the direct connection is enabled, you need to enter the password to connect your smartphone/tablet to the printer. 1067
Check6 Make sure printer is not too far away. Locate your smartphone/tablet close enough to communicate with the printer. Check7 Check for obstructions. Wireless communication between different rooms or floors is generally poor. Move the printer as necessary. Check8 Make sure there is no source of radio wave interference nearby. If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the printer as far away from the interference source as possible. Check9 Make sure 5 devices are already connected. Direct connection does not allow more than 5 devices to be connected. 1068
PrintingProblems PrintingDoesNotStart PaperJams PrintResultsAreUnsatisfactory NoInkComesOut PaperDoesNotFeedProperly/"NoPaper"Error AutomaticDuplexPrintingProblems Copying/PrintingStops CannotPrintUsingAirPrint 1069
PrintingDoesNotStart Check1 Make sure printer is securely plugged in and press ON button to turn it on. The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Note