Canon Pixma Mp530 User Guide

							
Chapter 9 139Troubleshooting
„ Cannot Receive Faxes Automatically
*1 This setting is only available in US and Canada.*2 This setting is not availabl e in some countries and regions.
„ Machine Does Not Switch Automatically between Voice and Fax Calls
*1 This setting is only available in US and Canada.*2 This setting is not availabl e in some countries and regions.
„ Quality of Received Fax is Poor
„  Repeated Errors Occur When You Receive a Fax
CauseAction
The receive mode displayed on the 
bottom left of the LCD is not 
, 
*1, *2, , or . If  is displayed, you cannot receive faxes unless you pick up 
the answering machines handset and either press [Color] or [Black], or 
dial the remote receiving ID.
If you want to receive faxes automatically, which means not having to do 
anything when you receive a fax, set the receive mode to , 
*1, *2, , or 
 (See  “Receive Modes” on page 80 ). 
If the receive mode is , connect an answering 
machine to the machine (see the  Easy Setup Instructions) and check that 
a message plays back when the answering machine answers.
CauseAction
The receive mode displayed on the 
bottom left of the LCD is not 

*1, *2, 
 or . There will be no automatic switching between voice and fax calls unless 
the receive mode is set to 
*1, *2, 
 or . 
If the receive mode is , connect an answering 
machine to the machine (see the  Easy Setup Instructions) and check that 
a message plays back when the answering machine answers.
CauseAction
 is set to . Set  to  (See  “ECM RX” on page 95).
The senders original document or 
fax machine is dirty. The image quality of the fax is mainly determined by the senders fax 
machine. Contact the sender and check whether the scanning area of his/
her fax machine is not dirty.
ECM sending/receiving is not 
enabled although the line/
connection is poor. z
On your machine, set  to  (See  “ECM RX” on page 95).
z Contact the sender and check that his/her machine is set to enable 
ECM sending.
z If the senders or receivers fax is not ECM-compatible, the fax will be 
sent/received in the standard mode.
z Reduce the reception start speed. See  “RX START SPEED” on page 96.
CauseAction
The telephone line condition or 
connection condition is no good. Reduce the reception start speed (See 
“RX SETTINGS” on page 95). If 
there is a poor line or connection, reducing the reception start speed may 
correct the error.
The senders fax machine is not 
operating normally. Contact the sender and check whether his/her fax machine is operating 
normally.
 
						

							
140Chapter 9Troubleshooting
Problems Sending Faxes
„ Cannot Send a Fax
„  Cannot Send a Fax Clearly
CauseAction
The machine is not on.
zYou cannot send faxes if the power is turned off. 
z Press [ON/OFF] to turn the power on. See  “Turning the Machine ON and 
OFF” on page 18 .
z After a power failure or disconnecting of the power cord, press [ON/
OFF] to turn the power ON.
The In Use/Memory Lamp is 
flashing. Another document is being sent from memory. 
Wait until the machine finishes sending it.
The telephone line is connected to 
the [TEL] jack. Reconnect to the [LINE] jack (Refer to the 
Easy Setup Instructions). 
If you still cannot send a fax, there is a problem with the telephone line. 
Contact your telephone company or the manufacturer of your TA (Terminal 
Adapter) or telephone adapter.
The telephone line type is not set 
correctly. If the telephone line type is not set correctly, you will not be able to send 
faxes, but will still be able to receive them. In this case, check the 
telephone line type setting and change it as necessary. See 
“Setting the 
Telephone Line Type” on page 62 .
 is set to 
. Send faxes again after a while. If you still cannot send faxes, set  to .
The fax number is not correctly 
registered in a coded speed dial. Make sure that the fax number is correctly registered when coded speed 
dialing (See 
“Registering Coded Speed Dialing” on page 65 ).
There was an error during 
transmission. z
Check the LCD for an error message (See  “Fax Related Messages” on 
page 118 ).
z Print the ACTIVITY REPORT and check for an error (See  “Printing the 
ACTIVITY REPORT” on page 71 ).
Cannot hear the dial tone. Check that the telephone line is correctly connected to the proper jack. If  so, there is a problem with your telephone line. Contact your telephone 
line provider.
The document is not loaded 
properly. Remove the document then reload it on the Platen Glass or in the ADF 
(See 
“Loading Documents” on page 19 ).
A fax destination is displayed on the 
LCD. Another document is being sent from memory. Wait until the machine 
finishes sending it.
There was a printer error. Resolve the printer error. If you are out of paper, set the paper. If you are in a hurry, you can send the fax before resolving the printer error 
by pressing [Stop/Reset]. In this case, be sure to press [FAX] to print the 
faxes stored in memory once the transmission is complete.
CauseAction
The document is not loaded 
correctly, or the Platen Glass or the 
inner side of the Document Cover is 
dirty.z
Remove the document, then reload it on the Platen Glass or in the ADF 
(See  “Loading Documents” on page 19 ).
z Reload the document after cleaning the Platen Glass or the ADF (See 
“Cleaning Your Machine” on page 107 ).
The setting for image quality or 
intensity is not suitable for the 
document. On the LCD, adjust the setting for image quality (FAX Resolution) or 
intensity (Scan Contrast) suitable for the document (See 
“Before Sending 
Faxes” on page 72 ).
 
						

							
Chapter 9 141Troubleshooting
„ Repeated Errors Occur When You Send a Fax
Telephone Problems
„ Cannot Dial
„  Telephone Disconnects During a Call
Problems Scanning
„Scanner Wont Work
„ ScanGear MP Wont Start
The document is not loaded with the 
side to be scanned face down.  When loading the document on the Platen Glass, the side to be scanned 
should be face down. When loading in the ADF, the side to be scanned 
should be face up.
You are scanning thick (max. 10 mm 
/ 0.39) or curled documents. Press on the Document Cover with your hand when scanning.
CauseAction
The telephone line condition or 
connection condition is no good.Reduce the transmission start speed (See 
“TX START SPEED” on 
page 95 ). If there is a poor line or connection, reducing the transmission 
start speed may correct the error.
CauseAction
The telephone line is not correctly 
connected. Check that the telephone line is correctly connected (Refer to the 
Easy 
Setup Instructions ).
The telephone line type is not set 
correctly. Make sure the machine is set for the correct telephone line type (See 
“Setting the Telephone Line Type” on page 62
).
CauseAction
The power cord, the telephone line, 
or the telephone (or another external 
device such as an answering 
machine or a computer modem) is 
not connected securely.Check that the power cord, the telephone line, and the telephone (or 
another external device such as an answering machine or a computer 
modem) are connected securely.
CauseAction
The machine is not recognized by 
the computer.
Restart the computer.
This may enable the computer to recognize the machine.
CauseAction
Scanner driver (ScanGear MP) not 
installed.Set the Setup CD-ROM and install the software.
CauseAction
 
						

							
142Chapter 9Troubleshooting
Scanner is not selected in the 
application software.In the application software, select this machine in [Select Source] or 
[Import] under the [File] menu.
Example: Presto! PageManager
Display may differ depending on your operating system.
If you are using an older application software, the menu item may be 
named [Select TWAIN-compliant device] instead of [Select Source].
The Feature of the application 
software does not support TWAIN.Start ScanGear MP from within a TWAIN compatible software. 
An error message appears and the 
ScanGear MP window fails to 
appear. z
Reattaching the USB cable. Be sure to use a certified USB 2.0 Hi-Speed 
cable. You are recommended to use the cable no longer than 3 meters 
(9.8 feet).
z If a USB hub is used for the connection, do not use it. Attach the cable 
to a USB port on the computer itself (not the hub).
z Attach the USB cable to a different USB port on the computer itself (not 
a hub). 
z Set the Setup CD-ROM and install the software.
z Select this machine in [Select Source] or [Import] in your application 
software.
z Make sure that your application software supports TWAIN. You cannot 
start ScanGear MP from within an application software that does not 
support TWAIN.
CauseAction
 
						

							
Chapter 9 143Troubleshooting
„Computer Stops Operating During Scanning
„ Scan Quality is  Poor (Poor Image Displayed on the Monitor)
CauseAction
Output Resolution set too high. Reboot the computer, lower the Output Resolution and rescan.
The hard disk does not have enough 
available space. z
Reset and reboot the computer, delete unnecessary files and 
application softwares, and rescan. 
z Open ScanGear MP from within the application software, click the 
[Preferences] button in the Advanced Mode, and change the folder 
listed in the [Select Folder Where Temporary Files are Saved] category 
to one on a disk with sufficient free space.
Multiple devices connected to the 
USB port. Disconnect all other devices but the machine from the port.
CauseAction
The resolution is low. If the image looks grainy, increase the scan resolution.
For details, refer to the Scan Guide.
Specification of the application 
software. Some application software does not display the image clearly if the image 
is too small. Set the view mode to 100%.
Moiré appears. Set [Descreen] to [ON] in the [Image Settings] section of the Advanced  Mode of ScanGear MP.
NoteMoiré may appear when you scan digital photo prints.
Inappropriate display settings.
Set your display settings on your computer to Medium (16 bit) or higher.
In the [Start] menu click [Control Panel], then [Appearance and Themes] 
and then [Display], and on the [Settings] sheet, set [Color quality] to 
[Medium (16 bit)] or [Highest (32 bit)] or a higher setting.
In the [System Preferences] dialog, click the [Displays] icon and select the 
[Display] tab. Set the [Colors] list box to [Thousands] or a higher setting.
Dirty Platen Glass or inner side of 
the Document Cover. See 
“Cleaning Your Machine” on page 107  to clean them.
The status of the original is poor. Scan with certain functions such as [Reduce Dust and Scratches], [Fading  Correction] or [Grain Correction] in the [Image Settings] section of the 
Advanced Mode of ScanGear MP. 
NoteIf a print out of an image does not appear satisfactory or the same as what 
you see on the monitor, you may need to change the machines settings, 
or the machine itself may have engaged in problems.
 
						

							
144Chapter 9Troubleshooting
„Parts of Image Missing or Surrounded by Extra White Areas
„ Trouble Scanning with Multi-Scan or Multi-Crop Function
„ Slow Scanning Speed
„There is not enough memory. Message is Displayed
CauseAction
Scan area was specified larger than 
the original. Specify the scan area appropriately.
If you click the Auto crop button of the ScanGear MP, the scan area is 
adjusted automatically to match the size of the original. When scanning an 
original surrounded by white borders such as a photo print, of if you 
otherwise want to specify a custom scan area, specify the scan area 
manually. Refer to the 
Scan Guide for details on manual scan area 
specification.
CauseAction
The original is positioned outside 
the supported area. Check the position of the original on the Platen Glass. Observe the 
following when using the Multi-Scan or Multi-crop function.
z
There should be a gap of at least 10 mm / 0.4 between the edge of the 
Platen Glass and originals.
z Leave at least 10 mm / 0.4 between the originals.
z A maximum of 10 originals can be scanned at once.
z If an original is slightly crooked on the Platen Glass-within 10 degrees 
of true-the image is automatically straightened. 
z The Multi-Scan function only works with rectangular originals such as 
photos.
z Originals that are not rectangular (irregularly shaped, close-cropped 
photos) cannot be detected correctly.
z Originals must be at least as large as approx. 25 mm /1 square.
Error arising from application 
software specifications. Some application software do not support multiple image scanning. 
Scan each item individually without using the Multi-Scan or Multi-Crop 
function.
CauseAction
Resolution is set higher than 
necessary.To view the image on a monitor, set the output resolution to 75 dpi. To 
print, set the output resolution to a value such as 300 dpi.
Image correction features such as 
dust and scratch reduction, fading 
correction, and descreening are 
enabled in ScanGear MP. Set [Reduce Dust and Scratches], [Fading Correction], and [Descreen] to 
[OFF] in the [Image Settings] section of the Advanced Mode of ScanGear 
MP.
CauseAction
There is not enough memory to 
continue scanning.
Exit any application software that are running, and try to run this software 
again.
 
						

							
Chapter 9 145Troubleshooting
„Scanned Image not Displayed Properly
„ Trouble scanning with MP Navigator
„ Image position and size incorrect when scanning from the machines 
operation panel
„ Scanned image is slanted although document is set properly
„ Scanned image is rotated although document is set properly
CauseAction
Scanned image prints out enlarged 
(reduced). Set the printing size in the application software.
Scanned image enlarged (reduced) 
on the computer monitor. z
Change the display setting in the application software. 
zImages opened in [Paint] or [Imaging] may be displayed in full size and 
you may not be able to reduce its display size. Open the image in an 
application software supplied with the scanner instead. Refer to the on-
screen manual for each application software for the detailed 
procedures.
z Change the resolution setting in the scanner driver and rescan. The 
higher the resolution, the larger the resulting image will be.
z Some application softwares do not display clear images at small image 
display settings. Set the scale to 100%.
Scanned image wont open. The file name extension is not supported by the application software.  Rescan the image using an application software, such as PageManager, 
and change the file name extension when saving the image. Refer to the 
on-screen manual for each application software for the detailed 
procedures.
CauseAction
The original may not be scanned 
correctly when [Document Size] is 
set to [Auto Detect].Set the [Document Size] to the actual size of the original, and scan it 
again. If the size you need cannot be set, scan to a larger size and trim it. 
For more information, refer to the 
Scan Guide.
CauseAction
MP Navigator settings do not match 
the originals. Set the MP Navigator [Document Type] and [Document Size] to match 
those of the originals being scanned. For more information, refer to the 
Scan Guide
.
CauseAction
When the [Correct the inclination of 
text documents] check box is 
selected, scanning may not be 
performed properly depending on 
the document. Clear the [Correct the inclination of text documents] check box in MP 
Navigator, then rescan the document. For more information, refer to 
“[Scan Settings] Dialog Box” under “Using MP Navigator” in the 
Scan 
Guide .
CauseAction
When the [Detect the orientation of 
text documents and rotate images] 
check box is selected, scanning may 
not be performed properly 
depending on the document. Clear the [Detect the orientation of text documents and rotate images] 
check box in MP Navigator, then rescan the document. For more 
information, refer to “[Scan Settings] Dialog Box” under “Using MP 
Navigator” in the 
Scan Guide.
 
						

							
146Chapter 9Troubleshooting
An Error Message Appears on the Screen
„Service Error 5100 is Displayed
„Writing Error/Output E rror/Communication Error
CauseAction
Movement of the Print Head Holder 
is blocked. Clear the paper jam or foreign object that is preventing the Print Head 
Holder from moving, cancel printing from your computer, then turn off the 
machine and turn it back on again.
CauseAction
Machine is not ready. Ensure that the lamp on the Operation Panel lights.
If the lamp on the Operation Panel is off, turn the machine on.
While [COPY] is flashing, the machine is initializing. Wait until [COPY] 
stops flashing and stays lit. When the Alarm Lamp is lighting or flashing 
orange, an error may occur in the machine. For details on how to resolve 
the error, see “An Error Message is Displayed on the LCD” on page 113 .
Paper is not loaded. Load paper and press the [OK]. If paper is loaded, ensure that the paper source (the Auto Sheet Feeder or 
Cassette) is selected correctly. If the paper source is not selected 
correctly, use [Feed Switch] or the printer driver to change the paper 
source.
If this error (Paper is not loaded) is ignored for a certain period of time, an 
additional message may be displayed.
Printer port setting does not match 
the interface connected to the 
machine. Check the printer port settings.
1. Click [Start] and select [Control Panel], [Printers and Other Hardware], 
and then [Printers and Faxes].
For non-Windows XP, click [Start], select [Settings], and then [Printers].
2. Select the icon of your machine.
3. Open the [File] menu and select [Properties].
4. Click the [Ports] tab (or the [Details] tab) to confirm the port settings. A USB port is selected if either [USBnnn (Canon MP530 Series Printer)] 
or [MPUSBPRNnn (Canon MP530 Printer)] (where n is a number) is 
indicated.
If the port setting is not correct, change the port setting according to 
the interface you are using on the [Ports] tab (or the [Details] tab), or 
reinstall the MP Drivers.
Machine is not properly connected. Ensure that the printer cable is securely connected to the computer. zIf using a switching hub or other device, disconnect the machine and 
reconnect it directly to the computer and try printing again. If 
successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the cable(s) 
and try printing again.
 
						

							
Chapter 9 147Troubleshooting
„When an Error is Displayed Rega rding Automatic Duplex Printing
„Error No.: 300 is Displayed
MP Drivers is not installed properly. Uninstall then reinstall the MP Drivers.
1. Click [Start], and select [All Programs] (or [Programs]), the name of your 
machine, and [Uninstall].
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the  Easy Setup Instructions and 
reinstall the MP Drivers.
CauseAction
The correct media size is not 
selected in the printer driver. Check the page size setting from within your application software to 
ensure that it matches the size of the paper loaded.
Check [Page Size] on the [Page Setup] tab in the printer properties dialog 
box (Windows) or the [Page Setup] dialog box (Macintosh) to ensure that it 
matches the size of the paper loaded.
The page sizes that can be used for Automatic Duplex Printing are Letter,  
A4, B5, A5, and 5 x 7 / 127.0 x 177.8 mm. Check that the page size of the 
loaded paper is correct.
NoteTo print on both sides of the page manually, follow the procedure below.
On the [Page Setup] tab, clear the [Automatic] check box. Then try printing 
again.
The manual duplex printing function cannot be used.
CauseAction
The machine is not ready. Ensure that the lamp on the Operation Panel lights.
If the lamp on the Operation Panel is off, turn the machine on.
While [COPY] is flashing, the machine is initializing. Wait until [COPY] 
stops flashing and stays lit.
When the Alarm Lamp is lighting or flashing orange, an error may occur in 
the machine. For details on how to resolve the error, see  “An Error 
Message is Displayed on the LCD” on page 113 .
Machine is not properly connected. Ensure that the printer cable is securely connected to the computer. zIf using a switching hub or other device, disconnect the machine and 
reconnect it directly to the computer and try printing again. If 
successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the cable(s) 
and try printing again.
CauseAction
 
						

							
148Chapter 9Troubleshooting
„Error No.: 1700 is Displayed
„Error No.: 1851 is Displayed
„Error No.: 1856 is Displayed
The name of the machine being used 
is not selected in the [Printer] pull-
down menu of the [Print] dialog box. Select [MP530] from the [Printer] pull-down menu in the [Print] dialog box 
of the printer driver.
If [MP530] is not displayed in the printer list, follow the procedure below to 
confirm the settings.
1. Select [Print & Fax Preferences] from the [Printer] pop-up menu.
2. Check that [MP530] is displayed in the screen that is displayed.
When you are using Mac OS X v.10.3.x or Mac OS X v.10.2.x, select [Edit 
Printer List] from the [Printer] pull-down menu and ensure that [MP530] is 
displayed in the [Printer List] and select the check box.
3. If [MP530] is not displayed, click [+] to add a printer.
If [MP530] is not displayed, install the MP Drivers again referring to the
Easy Setup Instructions
 for the operation.
CauseAction
The waste ink absorber is almost 
full. Ink used for cleaning is absorbed in a waste ink absorber placed in the 
machine. 
Press [OK] to cancel the error so that you can continue printing. Once the 
waste ink absorber becomes completely full, printing cannot be done until 
the waste ink absorber is replaced.
Canon recommends to contact the Canon Customer Care Center as soon 
as possible.
CauseAction
Inner Cover is open when starting 
regular printing.Close Inner Cover, then press [OK] on the machine.
CauseAction
During regular printing, Inner Cover 
is opened.Close Inner Cover, press [OK] on the machine, then try printing again. 
One page of the print data being sent at the time of the error will be 
erased, so print that page again.
CauseAction