Canon Pixma Mp530 User Guide

							
Chapter 9 119Troubleshooting
Cannot See the Display on the LCD
Ink Does Not Come Out/Printing is Blurred/Colors are 
Wrong/White Streaks/Straig ht Lines are Misaligned/
Cannot Print to End of Job
CauseAction
Cannot see the display on the LCD. The machine is not powered on. 
The machine will power ON and the LCD will display a message when you 
connect the power cord and press [ON/OFF].
CauseAction
Ink tank is empty. If the ink lamp is flashing, ink is empty. Replace the ink tank, and close the Scanning Unit (Printer Cover).
If printing is not finished yet, just press the [OK] on the machine to 
continue printing in the “no ink” state.
Replace the ink tank with a new one as soon as possible after printing has 
finished. The machine may be damaged if printing is continued under the 
ink out condition.
NoteIf multiple ink lamps are flashing, check how fast they flash. Fast flashing 
(about one second) indicates the ink is empty. Slow flashing (about three 
seconds) indicates ink is low. For details on different flashing speeds, see 
“Getting the Ink Level Information” on page 98 .
Ink tank is not fully inserted. When the ink lamp is unlit, press the   mark on the ink tank clicks into  place. The ink lamp lights red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank as illustrated in 
(A). If any orange parts are left like in (B), remove all of the orange parts.
(A) Correct
An L shaped notch appears on the ink tank.
(B) Incorrect There remains the orange tape. Peel off the tape completely along the 
perforation.
If ink tank is empty, replace the ink tank.
(B)
(A)
 
						

							
120Chapter 9Troubleshooting
Incorrect media type When printing directly from a digital camera, on the operation panel, 
confirm that the  selected matches the paper loaded.
When printing from a computer, check the following.
On the [Main] tab of the printer driver, ensure that the [Media Type] 
selected matches the paper loaded.
In the [Print] dialog box of the printer driver, select [Quality & Media] from 
the pop-up menu, and then ensure that the [Media Type] selected matches 
the paper loaded.
Print Head nozzles clogged or 
shifted Open the Scanning Unit (Printer Cover) and check if all ink lamps light red.
Print the nozzle check pattern to check for uneven ink output.
See 
“Printing the Nozzle Check Pattern” on page 104 .
z Ink supply is uneven.
See  “Print Head Cleaning” on page 105 .
See  “Print Head Deep Cleaning” on page 106 .
z If straight lines are shifted.
See  “Aligning the Print Head Automatically” on page 106 .
Print quality is not set properly. Be sure to set the [Print Quality] setting to [High] in Windows, or [Fine] in  Macintosh.
1. Open the printer properties dialog box.
2. On the [Main] tab, click [High] for the [Print Quality] setting.
When you cannot choose the [High] setting or when the print quality does 
not improve, select [Custom], click [Set] and then adjust the Quality bar 
for higher print quality.
1. Open the [Print] dialog box.
2. Select [Quality & Media] from the pop-up menu and then click [Detailed 
Setting].
3. Drag the [Print Quality] slide bar to the [Fine] end.
The media is loaded with the wrong 
side face upwards. Load the media with the correct side face upwards.
The paper stack exceeds the 
capacity of the Auto Sheet Feeder or 
Cassette. If the paper stack exceeds the paper limit mark, or exceeds the capacity of 
the Auto Sheet Feeder or Cassette, reduce the amount of paper. See 
“Recommended Paper and Requirements” on page 22
.
There is some foreign matter in the 
Auto Sheet Feeder or Cassette. Check and remove any foreign matter.
The paper source is not configured 
properly. Make sure that the paper source in which the paper is loaded is correctly 
configured. See 
“Changing the Paper Source” on page 26 .
The Paper Output Tray is closed. Press the Open Button to open the Paper Output Tray.
Inner Cover is open. Close Inner Cover then press [OK] on the machine.
CauseAction
 
						

							
Chapter 9 121Troubleshooting
Unnecessary print jobs are queued./
Computer problemsRestart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor 
in Windows or Printer Setup Utility (or Print Center) in Macintosh for the 
deletion.
1. Open the printer properties dialog box.
2. Click the [Maintenance] tab and then [View Printer Status].
3. Click [Display Print Queue].
4. Select [Cancel All Documents] in the [Printer] menu.
NoteIn Windows Me or Windows 98
Select [Purge Print Documents] in the [Printer] menu.
In Windows XP or Windows 2000 [Cancel All Documents] may not be selected.
5. When the confirmation message is displayed, click [Yes]. The print job is deleted.
1. Click the printers icon in the Dock and display the list of print jobs in 
progress.When using Mac OS X v.10.2, click the printer icon in the Dock to start 
[Print Center] and then double-click the name of your machine under 
[Printer List] to display the list of print jobs.
2. Click to select an undesired document and click  . The print job is deleted.
The machine has been printing 
continuously over a long period. If so, the Print Head will overheat. To protect the Print Head, printing will 
stop temporarily and resume after a period of time. Interrupt printing when 
appropriate, turn OFF the machine, and wait at least 15 minutes.
CautionThe area around the Print Head may become extremely hot. Do not under 
any circumstances touch it.
You are printing high-resolution 
documents such as photographs or 
illustrations. If you are printing high-resolution documents, processing the data will 
take time, and printing will appear to have stopped depending on your 
computer or environment. Wait until data is processed. If you are printing 
a document with a large printing area (with small margins) or are printing 
multiple sets, printing may stop to allow the ink time to dry.
Incorrect page size is selected. Ensure that the page size setting matches the size of the paper loaded in  the machine:
zCheck the page size setting from within your application to ensure that 
it matches the size of the paper loaded.
z Check [Page Size] on the [Page Setup] tab in the printer properties 
dialog box of the printer driver (Windows) or the [Page Setup] dialog 
box of the printer driver (Macintosh) to ensure that it matches the size 
of the paper loaded.
CauseAction
 
						

							
122Chapter 9Troubleshooting
„When Copying
Back of Paper is Smudged/Paper Does Not Feed 
Properly/Printed Su rface is Scratched
The size of the print data is too large. Check the size of the print data. For Windows XP and Windows 2000, if the 
size of the data is too large, part of it may be lost. When the spool format is 
EMF, follow the procedure below.
1. Open the printer properties dialog box.
2. On the [Page Setup] tab, click [Print Options].
3. Select the [Reduce spool data size] check box, and click [OK].
Notez
When [Reduce spool data size] is set, the print quality may be 
degraded.
z This is useful when a part of straight lines or data is lost for page layout 
printing.
Performing automatic duplex 
printing Select [Use reduced printing] in the printer driver. It may solve the 
problem.
1. Open the printer properties dialog box.
2. Click [Print Area Setup] in the [Page Setup] tab and select [Use reduced 
printing].
1. In the [Print] dialog box, select [Duplex Printing & Margin] from the pop-
up menu.
2. Select [Automatic Duplex Printing], and select [Use reduced printing] in 
Print Area.
CauseAction
The document is not loaded 
correctly.Check that the document is loaded correctly on the Platen Glass or in the 
ADF. 
See 
“Loading Documents” on page 19 .
The quality (Print quality) displayed 
on the LCD is not suitable for the 
document. Set the image quality suitable for the document. 
See 
“Copying” on page 40 .
The document is not loaded with the 
side to be copied face down. When loading the document on the Platen Glass, the side to be copied 
should be face down.
When loading in the ADF, the side to be copied should be face up.
The document or photograph set on 
the Platen Glass or in the ADF was 
printed from your machine. Image quality may be poor if you copy a printed document or photograph. 
Instead, reprint the photograph directly from the digital camera, or the 
document from your computer.
The Platen Glass or inner side of the 
Document Cover is dirty. Clean the Platen Glass or inner side of the Document Cover, or the ADF.
See 
“Cleaning the Platen Glass and Document Cover” on page 107 .
CauseAction
 
						

							
Chapter 9 123Troubleshooting
CauseAction
Inside of the machine is dirty. If the inside of the machine is dirty, printed paper may be smudged.
Follow the steps described below to clean the inside of the machine.
1. Press [ON/OFF] to turn on the machine, then remove any paper from the 
Auto Sheet Feeder.
See “Turning on the Machine” on page 18 .
2. Press the Open Button to open the Paper Output Tray, and open up and 
set the extension by pressing down the hollow on the front side.
3. Place the only one sheet of A4/Letter-size plain paper in landscape, 
horizontally fold it in half.
4. Unfold the paper, and load the paper in the Auto Sheet Feeder with the 
inverted-V edge down.
5. Use [ ] or [ ] to select  from the 
 and press [OK]. The paper that is loaded in the machine will feed through the machine 
and be ejected.
If protrusions inside the machine are stained, wipe ink off the 
protrusions using a swab or the like.
ImportantBefore cleaning, be sure to turn off the machine.
 
						

							
124Chapter 9Troubleshooting
Paper Feed Roller is dirty. Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this 
procedure only when necessary.
1. Press [ON/OFF] to turn on the machine, then remove any paper from the 
Auto Sheet Feeder and Cassette.
See “Turning on the Machine” on page 18 .
2. Use [Feed Switch] to select the paper source to clean.
3. Use [ ] or [ ] to select  from the 
 and press [OK].
The Paper Feed Roller will rotate as it cleans.
4. Repeat steps 3, two times.
5. Press the Open Button to open the Paper Output Tray, and then open up 
and set the Paper Output Tray Extension completely by pressing down the 
hollow on the front side.
6. Load three or more sheets of A4/Letter-sized plain paper lengthways in 
the paper source you selected in step 2.
7. Repeat steps 3, three times. The paper that is loaded in the machine will feed through the machine 
and be ejected.
If there are no signs of improvement after performing three times, contact 
the Canon Customer Care Center.
Inappropriate media type is used. zCheck to see if the paper you are printing on is too thick or curled.
See  “Media Types You cannot Use” on page 23 .
z Note that smudging may occur at the top and bottom edges of the 
paper when using Borderless Printing. Ensure that the paper you are 
using is compatible with Borderless Printing. 
Refer to the  Printer Driver Guide .
CauseAction
 
						

							
Chapter 9 125Troubleshooting
Thick paper is used. If you set the machine to prevent paper abrasion, the clearance between 
the Print Head and the loaded paper is widened. 
If the printing surface is abraded even with the media type set correctly to 
match the loaded paper, set the machine to prevent paper abrasion.
When copying or printing directly, see  “If printing surface abrasion is not 
resolved even after taking the actions above:” on page 126 .
When printing from a computer, follow the procedure below.
1. Open the printer properties dialog box.
2. Click the [Maintenance] tab and then [Custom Settings].
ImportantIn Windows XP or Windows 2000 When not logged on as a computer administrator or Administrators, 
you cannot open the [Custom Settings] dialog box.
For further information on how to log on as an administrator, refer to 
your Windows documentation.
3. Select the [Prevent paper abrasion] check box and click [Send].
4. Click [OK] when the confirmation message appears.
1. Open the [Canon IJ Printer Utility] dialog box.
2. Select [Custom Settings] from the pop-up menu.
3. Select [Prevent paper abrasion.].
NoteClear the [Prevent paper abrasion] check box once printing is complete. 
When [Prevent paper abrasion] is selected in the printer properties dialog 
box (Windows) or selected from [Custom Settings] in the Canon IJ Printer 
Utility dialog box (Macintosh), the setting is also applied under direct 
printing with the digital camera.
Paper is curled. If all four corners or the printing surface of the paper is curled, the paper  may become dirty or the paper may not feed properly. Use the paper after 
correcting paper curl as follows.
1. Face up the printing surface (A), and cover it with a non-printing regular 
paper to avoid staining or scratching the surface.
2. Roll up the paper in a direction opposite to paper curl as the figure 
below.
3. Check the printing paper if paper is corrected within approximately 2 to 
5 mm / 0.08 to 0.2 in (B).
It is recommended to print the curl-corrected paper one sheet at a time.
CauseAction
(A)
(B)
(A)
 
						

							
126Chapter 9Troubleshooting
„Paper Curls/Ink Blots
Inner Cover is not closed 
completely. Close the Inner Cover completely. Paper does not feed properly if the 
Inner Cover is even slightly open.
The media type is not selected 
correctly in the printer driver.
On the [Main] tab of the printer driver, ensure that the [Media Type] 
selected matches the paper loaded. The print surface is smudged with 
some printing jobs despite being set correctly. Should this occur, on the 
[Maintenance] tab, click [Custom Settings] and place a check in [Prevent 
paper abrasion]. 
In the [Print] dialog box of the printer driver, select [Quality & Media] from 
the pop-up menu, and then ensure that the [Media Type] selected matches 
the paper loaded. Additionally, the print surface may become smudged 
with some printing jobs despite being set correctly. Should this occur, 
click on [Custom Settings] from the Canon IJ Printer Utility pop-up menu 
and place a check in [Prevent paper abrasion.].
Paper is loaded incorrectly. Load in the portrait orientation regardless of the print direction of the Auto  Sheet Feeder or Cassette.
Ensure that paper is loaded correctly. Slide the Paper Guides against the 
paper stack.
The paper stack exceeds the 
capacity of the Auto Sheet Feeder. The paper cannot be fed normally depending on its media type or your 
environment where the temperature and humidity are high or low. In that 
case, reduce the amount of paper to half (approx. 5 mm / 0.2 in height).
Note
If printing surface abrasion is not resolved even after taking the actions above:
Follow the procedure below to specify  to .
The procedure below can also be used when pr
inting directly from a digital camera.
1. Display . See  “Changing the Settings” on page 91.
2. Use [ ] or [ ] to select , then press [OK].
3. Use [ ] or [ ] to select , then press [OK].
4. Use [ ] or [ ] to select , then press [OK].
After finishing printing, use the same procedure to specify  back 
to .
CauseAction
Paper being used is too thin. Use Photo Paper Pro or other Canon specialty paper to print images that  have a high color saturation. See “Media Types You cannot Use” on 
page 23 .
CauseAction
 
						

							
Chapter 9 127Troubleshooting
Paper Jams
The media type is not selected 
correctly on the Operation Panel.Ensure that the media type selected on the operation panel matches that 
of the paper loaded.
CauseAction
Paper jams in the Paper Output Slot/
Auto Sheet Feeder.Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the 
Paper Output Slot, whichever is easier.
z
If the paper tears and a piece remains inside the machine, open the 
Scanning Unit (Printer Cover) and remove it. Be careful not to touch the 
components inside the machine at this time.
After removing all paper, close the Scanning Unit (Printer Cover), turn 
the machine off and turn it back on.
z If you cannot pull the paper out, turn the machine off and turn it back 
on. The paper will be ejected automatically.
2. Reload the paper into the machine and press [OK].
z If you have turned off and on the machine in step 1, you will need to 
retry printing, because this operation cancels any print jobs in 
progress.
If you cannot remove the paper or the paper tears inside the machine, or if 
the paper jam error continues after removing the paper, contact the Canon 
Customer Care Center.
CauseAction
 
						

							
128Chapter 9Troubleshooting
Paper jams inside the machine 
(Transport Unit).Remove the paper according to the following procedure.
1. Open the Rear Cover.
2. When you can see the jammed paper, slowly pull the paper out.
Be careful not to touch the components inside the machine.
If you cannot pull the paper out, turn the machine off and turn it back 
on. The paper will be ejected automatically.
3. Close the Rear Cover.
4. If you could not extract the paper in step 2, remove the Cassette.
5. Slowly pull the jammed paper out.
6. If any paper is sticking out of the Cassette, reload the paper in the 
Cassette.
7. Insert the Cassette into the machine again, and press the [OK] on the 
machine.
If you have turned off and on the machine in step 2, you will need to 
retry printing, because this operation cancels any print jobs in 
progress.
If you cannot remove the paper or if the paper tears inside the machine, or 
if the paper jam error continues after removing the paper, contact the 
Canon Customer Care Center.
CauseAction