Canon Pixma Mp530 User Guide

							
Chapter 9 129Troubleshooting
Paper jams inside the machine 
(Duplex Transport Section).Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Auto Sheet Feeder, remove the paper from 
the Auto Sheet Feeder.
2. Stand the machine with the left side down.
CautionAlways stand the machine with the left side down when standing the 
machine. Be careful that the right side is not down.
3. Slowly pull the jammed paper out while pulling the green cover toward 
you.
CautionPut back the machine immediately after removing the jammed paper.
4. If any paper is sticking out of the Cassette, reload the paper in the 
Cassette.  Reload paper in the Auto Sheet Feeder, if necessary.
5. Insert the Cassette into the machine.
6. Press the [OK] on the machine.
If you cannot remove the paper or if the paper tears inside the machine, or 
if the paper jam error continues after removing the paper, contact the 
Canon Customer Care Center.
Landscape Credit Card-sized paper 
jams inside the machine. You cannot load Credit Card-sized paper in the landscape orientation.
Remove the paper according to the following procedure.
1. Load Credit Card-sized paper in the Auto Sheet Feeder one sheet at a 
time.
Do not load it in the landscape orientation.
2. Press the [ON/OFF] on the machine to turn off the power.
3. Press the [ON/OFF] again on the machine to turn on the power.
The paper is fed and the jammed paper is ejected accordingly.
If you cannot remove the jammed paper or the error still persists, contact 
the Canon Customer Care Center.
CauseAction
 
						

							
130Chapter 9Troubleshooting
Document Jams
Landscape 101.6 x 152.4 mm / 4 x 
6 media loaded in the Cassette 
jams inside the machine.Load 101.6 x 152.4 mm / 4 x 6 media in the portrait orientation regardless 
of the print direction.
Remove the paper according to the following procedure.
1. Press [ON/OFF] of the machine to turn off the power.
Open the Rear Cover.
2. Fold a piece of plain A4- or Letter-sized paper in four, push it in until it 
hits the jammed paper, then pull out the paper folded in four.
3. Close the Rear Cover, then press [ON/OFF] of the machine to turn on the 
power.
Wait until the jammed paper is automatically ejected.
If you cannot remove the jammed paper or the error still persists, contact 
the Canon Customer Care Center.
CauseAction
Document jams in the ADF 
(Document Tray). Remove the document according to the following procedure.
1. Press [Stop/Reset].
2. If a multi-page document is loaded, remove any pages other than the 
jammed page from the ADF.
3. Open the Feeder Cover.
CauseAction
 
						

							
Chapter 9 131Troubleshooting
Document jams in the ADF 
(Document Tray).4. Raise the paper release lever (A) then remove the jammed page from 
under the roller to the Feeder Cover side.
5. Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure fro\
m 
step 2 under 
“Document jams in the ADF (inner side).” on page 132 .
CauseAction
(A)
 
						

							
132Chapter 9Troubleshooting
6. Lower the paper release lever (A) then close the Feeder Cover.
zIf documents remain in the ADF after pressing [Stop/Reset] during 
scanning, press [OK]. The remaining document is automatically fed 
out.
z When rescanning the document after clearing the error, rescan it from 
the first page.
If you cannot remove the document or the document tears inside the 
machine, or if the document jam error continues after removing the 
document, contact the Canon Customer Care Center.
NoteThe document may not feed properly depending on the media type, or 
your environment, such as when the temperature and humidity are either 
too high or too low.
In this case, reduce the number of document pages to approximately half 
of the loading capacity. See  “Document Requirements” on page 19 .
If the document still jams, use the Platen Glass instead.
Document jams in the ADF 
(inner side). Remove the document according to the following procedure.
1. Follow steps 1 to 3 under 
“Document jams in the ADF (Document Tray).” 
on page 130 .
2. Open the Document Cover and pull out the document from the inner 
side.
3. Close the Document Cover.
4. Lower the paper release lever then close the Feeder Cover.
z When rescanning the document after clearing the error, rescan it from 
the first page.
If you cannot remove the document or the document tears inside the 
machine, or if the document jam error continues after removing the 
document, contact the Canon Customer Care Centor.
CauseAction
(A)
 
						

							
Chapter 9 133Troubleshooting
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera 
or digital video camcorder*, and the c ountermeasures to eliminate them.
* Hereafter, the digital still camera and digital vide o camcorder are collectively called a digital camera 
or camera.
Document Jams in the ADF 
(Document Output Slot). If the document is jammed in the Document Output Slot, pull it out.
z
When rescanning the document after clearing the error, rescan it from 
the first page.
If you cannot remove the document or the document tears inside the 
machine, or if the document jam error continues after removing the 
document, contact the Canon Customer Care Centor.
Note
z PictBridge or Canon Bubble Jet Direct compat ible digital cameras can be connected to your 
machine for direct printing.
z This section describes errors that are indicat ed on Canon-brand PictBridge- or Bubble Jet Direct 
compatible cameras. The error messages and operations may vary depending on the camera you 
are using. If you are using a non-Canon PictBridge compatible camera and not sure how to clear 
the printer error from the camera, confirm the message displayed on the LCD of the machine and 
clear the error. For clearing an error from the machine, see  “An Error Message is Displayed on the 
LCD” on page 113 .
z A communication time out occurs if printing takes a  long time or if it takes too much time to send 
data. This may stop printing. In such cases, disconnect the cable between the machine and the 
camera, and reconnect the cable between the machine and the camera. Then, turn the camera 
on, if it does not automatically turn on. If the pr oblem is still unresolved, select some other photo 
and check if it can be printed or not.
z Some PictBridge compatible devices may need to  be switched to printing mode before connecting 
them to the machine, depending on the model of the camera. Also, it may need to be turned on 
manually or switched to replay mode after connected to the machine. Refer to the instruction 
manuals supplied with your PictBridge compatib le device and take the necessary steps before 
connection.
z The print head nozzles may be clogged if printing  becomes faint or colors are incorrect. See 
“When Printing Becomes Faint or Colors are Incorrect” on page 103 .
z If the paper is curled or its surface is scratched  during printing, make sure that you are using the 
correct type of paper. If this error occurs even  when you are using the correct type of paper, see  “If 
printing surface abrasion is not resolved ev en after taking the actions above:” on page 126 .
z For the errors indicated on the camera and their solution, also refer to the user’s manual of the 
camera. For other troubles with a digital camera, contact the manufacturer of the camera.
Error Message On CameraAction
Printer in use/Printer warming up Photos are printed from the computer.
Wait until printing ends. When it is ready, the machine starts printing 
automatically.
CauseAction
 
						

							
134Chapter 9Troubleshooting
No paper/Paper Error
zLoad paper in either the Auto Sheet Feeder or Cassette which you have 
selected with the [Feed Switch] on the machine, and select Continue* 
in the display on your camera. 
z The camera does not support the page size that is selected on this 
machine. Check the print settings and select the page size that is 
supported by the camera.
z Open the Paper Output Tray to resume printing. Close the Inner Cover if 
it is open. Select Stop in the display on your camera to stop printing.
Paper jam Select Stop in the display on your camera to stop printing. Remove the jammed paper, load new paper, and press the [OK] on the 
machine and retry printing.
Printer cover open Close the Scanning Unit (Printer Cover) on the machine.
No print head The Print Head is defective or not installed. Install a Print Head according to the Easy Setup Instructions.
If the Print Head has already been installed, remove the Print Head and 
reinstall it.
If the error still remains, the Print Head may be defective. Contact the 
Canon Customer Care Center.
Waste tank (ink absorber) full This error message indicates that the waste ink absorber is nearly full. The machine has a built-in waste ink absorber to hold the ink used during 
Print Head cleaning, for example. You can continue printing by selecting 
Continue* on the display on your camera.
However, because printing is disabled once the waste ink absorber 
becomes completely full and until the waste ink absorber is replaced, you 
are recommended to contact the Canon Customer Care Center as early as 
possible. You will need to replace a particular part of the machine. 
Low ink level Slow flashing (about three seconds in red) of an ink lamp indicates that ink  in this tank is low. Prepare a new ink tank.
Select Continue* in the display on your camera to resume printing.
Error Message On CameraAction
 
						

							
Chapter 9 135Troubleshooting
* To resume printing, you can press [OK] on the machine instead of selecting Continue.
Cannot Install the MP Drivers
No Ink You can check the machine status according to the way the ink lamps (red) 
flash.
Check the status of each lamp and take the appropriate action to clear the 
error. See “Getting the Ink Level Information” on page 98 .
When the ink lamp is off:
z The ink tank may not be installed properly. 
Install the appropriate ink tank.
z The ink tank may not be compatible with this machine.
Install the appropriate ink tank. See  “Replacing an Ink Tank” on page 98.
When the ink lamp flashes fast (about one second):
z The ink has run out.
Replace the ink tank, and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, select 
Continue* in the display on your camera with the ink tank installed. 
Then printing can continue under the ink out condition. Replace the 
empty ink tank immediately after the printing. The machine may be 
damaged if printing is continued under the ink out condition.
NoteIf multiple ink lamps are flashing, check how fast they flash. Fast flashing 
(about one second) indicates the ink is empty. Slow flashing (about three 
seconds) indicates ink is low. For details on different flashing speeds, see 
“Knowing When to Replace Ink Tank” on page 99 .
z Some ink tanks are not installed in place, or more than one ink tanks of 
the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing Ink Tanks” on page 99 .
Ink error/No ink The ink tank that was once empty is installed. Replace the ink tank. Printing under the situation may damage the Print Head. Canon shall not be 
liable for any machine malfunction or damage caused by refilled ink tanks.
If you want to continue printing with the refilled ink tank installed, press and 
hold [Stop/Reset] for at least 5 seconds, and then release it.
Using refilled ink tanks are memorized.
* This operation will release the function for detecting the remaining ink 
level.
Hardware Error/No ink Ink tank errors have occurred. Replace the ink tank. See “Replacing an Ink Tank” on page 98 .
Printer error An error requiring servicing might have occurred. Disconnect the cable between the machine and the camera, turn off the 
machine and unplug the power cord of the machine from the power supply. 
After a while, plug the power cord of the machine back in, turn on the 
machine, and then reconnect the camera to the machine. If the same error 
occurs, contact the Canon Customer Care Center.
Error Message On CameraAction
 
						

							
136Chapter 9Troubleshooting
CauseAction
Unable to proceed beyond the 
Printer Connection screenReinstall the MP Drivers.
1. Click [Cancel] on the [Printer Connection] screen.
2. Click [Start Over] on the [Installation Failure] screen.
3. Click [Back] on the screen that appears next.
4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.
5. Turn the machine and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure that no other applications (including anti-virus software) are 
running in the background.
9. Carefully follow the procedures described in the 
Easy Setup 
Instructions  and reinstall the MP Drivers.
Installation does not start 
automatically when the Setup CD-
ROM is inserted into the drive.
Click [Start], select [My Computer] and then double-click the CD-ROM 
icon.
For non-Windows XP users, open the [My Computer] window and then 
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem 
with the CD-ROM.
Contact the Canon Customer Care Center.
You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon  Customer Care Center.
Select [My Computer] from the [Start] menu and check if the CD-ROM icon 
is displayed.
Reconfirm that the CD-ROM icon is displayed when you insert the CD-
ROM.
The computer has an old version of 
the software installed (Canon 
MultiPASS is registered as a 
program in the [Start] menu).Uninstall the old version of the software following the instructions in the 
manual of that version, and reinstall the new version.
 
						

							
Chapter 9 137Troubleshooting
Cannot Connect to Computer Properly
„Printing Speed is Slow/USB 2.0  Hi-Speed Connection Does Not Work
„When You Connect to a Computer Running Windows XP, the Screen 
Shows the Warning Message “This device can perform faster” or “High-
SPEED USB Device Plugged in to non-High-SPEED USB Hub”
Installation procedure not followed 
correctly Follow the 
Easy Setup Instructions  packaged with your machine for 
proper MP Drivers installation.
If the MP Drivers was not installed correctly, uninstall the MP Drivers, and 
restart your computer. Try to reinstall the MP Drivers.
If the installer was forced to be terminated due to an error, restart your 
computer.
Reinstall the MP Drivers.
CauseAction
Your environment is not fully 
compatible with USB 2.0 Hi-Speed. If your environment is not fully compatible with USB 2.0 Hi-Speed, the 
printer will operate at a lower speed provided under USB 1.1. In this case, 
the machine operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your computer environment supports 
USB 2.0 Hi-Speed connection.
z
The USB port on your computer supports USB 2.0 Hi-Speed 
connection.
z Both the USB cable and USB hub support USB 2.0 Hi-Speed 
connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are 
recommended to use the cable no longer than 3 meters (9.8 feet).
z Your computer supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on 
your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on 
your computer.
ImportantFor how to confirm the points above, contact the manufacturer of your 
computer, USB cable, or USB hub, as appropriate.
CauseAction
You connect to a computer that does 
not support USB 2.0 Hi-Speed. Your environment is not fully compatible with USB 2.0.
See 
“Printing Speed is Slow/USB 2.0 Hi-Speed Connection Does Not 
Work” on page 137 .
CauseAction
 
						

							
138Chapter 9Troubleshooting
Problems Receiving Faxes
„ Cannot Receive a Fax/Cannot Print a Fax
* LGL may not be available dependi ng on the country of purchase.
CauseAction
The machine is not on.
zYou cannot receive faxes if the power is turned off. Press [ON/OFF] to 
turn the power on. See  “Turning the Machine ON and OFF” on page 18 .
z After a power failure or disconnecting of the power cord, press [ON/
OFF] to turn the power ON.
The machines memory is full. Either print or delete documents in memory (see  “Printing the MEMORY 
LIST” on page 76 ) to free up memory. Then ask the sender to resend the 
fax.
There was an error during reception. zCheck the LCD for an error message (See  “Fax Related Messages” on 
page 118 ). 
z Print the ACTIVITY REPORT and check for an error (See  “Printing the 
ACTIVITY REPORT” on page 71 ).
The telephone line is not correctly 
connected. Check that the telephone line is connected correctly to [LINE] and that the 
telephone (or another external device such as an answering machine or a 
computer modem) is connected correctly to [TEL]. Refer to the 
Easy Setup 
Instructions .
A paper size other than A4, LTR or 
LGL* is loaded. If a paper size other than A4, LTR or LGL* is loaded in the configured 
paper source, incoming faxes are not printed and are stored in memory. 
Change the paper in the configured paper source to A4, LTR or LGL* size, 
then press [OK] on the machine.
Load legal-size paper in the Auto Sheet Feeder.
The receive mode is incorrect. Check the receive mode of your machine, then specify the receive mode  properly according to your environment.
FAX ONLY MODE: 
See “If You Want to Receive Only Faxes Automatically with Your Machine, 
or You Have a Dedicated Telephone Line for Fax Use Only:” on page 80 .
MANUAL MODE: 
See  “If You Receive Mainly Voice Calls and Sometimes Faxes, or You Want 
to Receive Faxes Manually:” on page 80 .
ANS.MACHINE MODE: 
See  “If You Want to Receive Voice Messages on Your Answering Machine 
and Receive Faxes Automatically:” on page 81 .
FAX/TEL AUTO SW: 
See  “If You Want to Receive Faxes Automatically as well as Voice Calls:” 
on page 81 .
DRPD:
See  “If You Have Subscribed to a Distinctive Ring Pattern Detection 
(DRPD) Service with Your Telephone Company (US and Canada only):” on 
page 82 .
NETWORK SWITCH:
See  “If You Want Your Machine to Automatically Switch between Fax and 
Voice Calls by the Call Ring Patterns (Network Switch) (This setting is not 
available in some countries and regions.):” on page 82 .