Canon Pixma Mp530 User Guide

							
Chapter 8 109Routine Maintenance
4Repeat step 3 two times.
5Press the Open button to open the Paper Output Tray, and open up and set the 
extension by pressing down the hollow on the front side.
6Load three or more of A4- or Letter-sized paper in the paper source you selected in 
step 2.
7Repeat step 3 three times.
The sheet of paper is automatically fed in and then out of the machine.
If there are no signs of improvement after performing three times, contact the Canon 
Customer Care Center.
„ Cleaning the Interior of the Machine (Bottom Plate Cleaning)
This section describes how to clean the interior  of the machine. If the interior of the machine 
becomes dirty, paper printed onto by the mach ine may get dirty, so we recommend performing 
cleaning regularly.
1Press [ON/OFF] to turn on  the machine, then remove any paper from the Auto 
Sheet Feeder.
See  “Turning on the Machine” on page 18 .
2Press the Open button to open the Paper Output Tray, and open up and set the 
extension by pressing down the hollow on the front side.
3Prepare a single sheet of A4- or Letter-siz ed plain paper. Fold it in half along the 
long edge. Unfold the paper, then load it  in the Auto Sheet Feeder with the open 
side to the front.
4Start bottom plate cleaning.
(1) Press [COPY].
(2) Press [Menu] repeatedly to select .
(3) Use [ ] or [ ] to select , then press [OK].
The sheet of paper is automatically fed in and then out of the machine.
Note
Ensure that the Inner Cover is closed.
 
						

							
110Chapter 8Routine Maintenance
If the printed paper is smudged, clean the inside of the machine again.
If the problem remains after performing cleaning again, the protrusions inside the 
machine may be stained. Clean them up. See  “Cleaning the ADF” on page 108.
„Cleaning the Protrusions inside the Machine
If protrusions inside the machine are stained, wi pe ink off the protrusions using a swab or the 
like.
Important
z Even if the Cassette is selected as the paper  source, paper will be fed from the Auto Sheet 
Feeder.
z Do not perform any other operation while the bottom plate is being cleaned.
 
						

							
Chapter 9
Chapter 9 111Troubleshooting
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the 
machine.
z “If the Power Disconnects Unexpectedly” on page 113
z “An Error Message is Displayed on the LCD” on page 113
z “Fax Related Messages” on page 118
z “Cannot See the Display on the LCD” on page 119
z “Ink Does Not Come Out/Printing is Blurred/Co lors are Wrong/White Streaks/Straight Lines are 
Misaligned/Cannot Print to End of Job” on page 119
z “When Copying” on page 122
z “Back of Paper is Smudged/Paper Does Not F eed Properly/Printed Surface is Scratched” on 
page 122
z “Paper Curls/Ink Blots” on page 126
z “Paper Jams” on page 127
z “Document Jams” on page 130
z “Cannot Print Properly from the Digital Camera” on page 133
z “Cannot Install the MP Drivers” on page 135
z “Cannot Connect to Computer Properly” on page 137
z “Printing Speed is Slow/USB 2.0 Hi-Speed Connection Does Not Work” on page 137
z“When You Connect to a Computer Running Windows XP, the Screen Shows the Warning 
Message “This device can perform faster” or  “High-SPEED USB Device Plugged into non-
High-SPEED USB Hub”” on page 137
z “Problems Receiving Faxes” on page 138
z “Cannot Receive a Fax/Cannot Print a Fax” on page 138
z “Cannot Receive Faxes Automatically” on page 139
z “Machine Does Not Switch Automatically between Voice and Fax Calls” on page 139
z “Quality of Received Fax is Poor” on page 139
z “Repeated Errors Occur When You Receive a Fax” on page 139
z “Problems Sending Faxes” on page 140
z “Cannot Send a Fax” on page 140
z “Cannot Send a Fax Clearly” on page 140
z “Repeated Errors Occur When You Send a Fax” on page 141
z “Telephone Problems” on page 141
z “Cannot Dial” on page 141
z “Telephone Disconnects During a Call” on page 141
z “Problems Scanning” on page 141
z “Scanner Wont Work” on page 141
Note
This section describes about error messages that  are displayed on the LCD or troubleshooting tips 
for the problems of copy or print without a comp uter. If you cannot find appropriate tips for your 
problem, refer to the On-screen Manuals.
 
						

							
112Chapter 9Troubleshooting
z“ScanGear MP Wont Start” on page 141
z “Computer Stops Operating During Scanning” on page 143
z “Scan Quality is Poor (Poor Image Displayed on the Monitor)” on page 143
z “Parts of Image Missing or Surrounded by Extra White Areas” on page 144
z “Trouble Scanning with Multi-Scan or Multi-Crop Function” on page 144
z “Slow Scanning Speed” on page 144
z“There is not enough memory. Message is Displayed” on page 144
z “Scanned Image not Displayed Properly” on page 145
z “Trouble scanning with MP Navigator” on page 145
z “Image position and size incorrect when scanning  from the machines operation panel” on 
page 145
z “Scanned image is slanted although document is set properly” on page 145
z “Scanned image is rotated although document is set properly” on page 145
z “An Error Message Appears on the Screen” on page 146
z “Service Error 5100 is Displayed” on page 146
z“Writing Error/Output Error/Communication Error” on page 146
z “When an Error is Displayed Regarding  Automatic Duplex Printing” on page 147
z“Error No.: 300 is Displayed” on page 147
z“Error No.: 1700 is Displayed” on page 148
z“Error No.: 1851 is Displayed” on page 148
z“Error No.: 1856 is Displayed” on page 148
z“Error No.: 2001 is Displayed” on page 149
z“Error No.: 2500 is Displayed” on page 149
z“For Windows Users” on page 149
If an error occurs when the machine is connected to a computer
 
						

							
Chapter 9 113Troubleshooting
When an error occurs in printing such as the printer is out of paper or paper jams, a troubleshooting 
message is displayed automatically. Take t he appropriate action described in the message.
The message may vary depending on the version of your Windows operating system.
If the Power Disconnects Unexpectedly
The date and time setting on your device and all doc uments stored in memory will be deleted if there 
is a power failure or if you accidentally di sconnect the power cord. However user data and coded 
speed dialing settings will be kept.
If the power disconnects,  the following will apply:
z You will not be able to send or receive faxes or make copies.
z If a telephone is connected to the mach ine, you can receive voice calls. 
z Whether you are able to make voice ca lls or not depends on your telephone type.
An Error Message is Displayed on the LCD
An error message is displayed on the LCD,  take the corresponding countermeasure described 
below.
MessageAction
CANNOT SCAN FROM ADF The document is loaded in the ADF when applying  in  [Enlarge/Reduce], and  and  in 
.
Load the document on the Platen Glass when copying with  in [Enlarge/Reduce], and  and  in .
CHANGE PAPER TO The paper size setting is set to a size other than A4, letter or legal. Set the paper size setting to A4, letter or legal and load paper of the same 
size.
CHECK CARTRIDGE
U051
U052 Follow the directions given in the 
Easy Setup Instructions to install the 
Print Head.
If the Print Head is already installed, remove the Print Head and reinstall it.
If this error still remains, the Print Head may be damaged.  Contact a 
Canon Customer Center.
CHECK DOCUMENT No document in the ADF.  Press [OK] to resolve the error, then operate again after loading 
documents.
 
						

							
114Chapter 9Troubleshooting
CHECK INK
U041The ink has run out (The lamp on the ink tank flashes).
Replace the ink tank, and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, press the [OK] 
with the ink tank installed. Then printing can continue under the ink out 
condition. Replace the empty ink tank immediately after the printing. The 
machine may be damaged if printing is continued under the ink out 
condition.
NoteIf multiple ink lamps are flashing red, check how fast they flash. Fast 
flashing (at about one second interval) indicates the ink is empty. Slow 
flashing (at about three second interval) indicates ink is low. For details on 
different flashing speeds, see 
“Getting the Ink Level Information” on 
page 98 .
CHECK INK
U071
U072 Possible causes are as follows:
z
Some ink tanks are not installed in place.
z More than one ink tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions.
See  “Replacing an Ink Tank” on page 98 .
CHECK INK
U130 An ink tank that was once empty is installed.
Replace the ink tank.
Printing under the situation may damage the Print Head.
Canon shall not be liable for any machine malfunction or damage caused 
by refilled ink tanks.
If you want to continue printing with the refilled ink tank installed, press 
and hold the [Stop/Reset] for at least 5 seconds, and then release it. Using 
refilled ink tanks are memorized.
* This operation will release the function for detecting the remaining ink 
level.
CHECK INK
U140
U043 Possible causes are as follows:
z
The ink tank may not be installed properly (The lamp on the ink tank is 
off).
Install the appropriate ink tank.
z The ink tank may not be compatible with this machine (The lamp on the 
ink tank is off).
Install the appropriate ink tank.
See  “Replacing an Ink Tank” on page 98 .
CHECK INK
U150 Ink tank errors have occurred (The lamp on the ink tank is off).
Replace the ink tank.
See 
“Replacing an Ink Tank” on page 98 .
CHECK PAGE SIZE The size of the page in the Auto Sheet Feeder or Cassette and that  specified in the page size setting are different.
Load the correct page size or change the page size setting. Then press 
[OK].
CHECK PRINTER An error requiring servicing might have occurred.  Turn OFF the machine, and unplug the power cord of the machine from 
the power supply. After a while, plug the power cord of the machine back 
in and turn ON the machine. If the same error occurs, contact a Canon 
Customer Care Center.
MessageAction
 
						

							
Chapter 9 115Troubleshooting
CLEAR DOC.  [OK]
STOP DOC CLR  [STOP]Documents remain in the ADF.
Press [OK] to eject documents and press [Stop/Reset] to stop ejecting.
To continue scanning, operate on the application. The scanning from the 
ADF may not be supported depending on your application software. For 
details, contact the applications manufacturer.
COOLING HEAD… During printing, the Print Head may have become too hot. Allow the machine to cool down. The machine will resume printing when it 
has cooled down.
COVER IS OPEN You opened the Scanning Unit during an operation. Return the Scanning Unit to its original position.
DEVICE IN USE
CANNOT TURN OFF You are unable to turn OFF the machine with [ON/OFF] because the 
machine is performing an operation. 
The machine is performing an operation. Wait until the operation has 
finished, then turn OFF the machine.
DOCUMENT IN ADF The document is jammed in the ADF.  Remove the document page jammed in the ADF, then press [OK]. Operate 
again after resolving the error. 
See “Document Jams” on page 130 .
DOCUMENT TOO LONG The document is too long or is jammed in the ADF.  Remove the document page jammed in the ADF, then press [OK]. After 
resolving the error, make sure that the document you are loading meets 
the machines requirements before redoing the operation. 
See “Document Requirements” on page 19 .
DUPLEX UNIT JAM The Duplexing Transport Unit is jammed. Clear the paper jam. Then load paper in the Auto Sheet Feeder or the 
Cassette, then press [OK].
HEAD ALIGNMENT ERROR zA4/Letter-sized paper is not loaded on the Auto Sheet Feeder.
Press the [OK] on the machine to clear the error, then load a few sheets of 
A4/Letter-sized paper in the Auto Sheet Feeder.
Automatic head alignment cannot be performed using paper from the 
Cassette. For automatic Print Head alignment, always load paper in the 
Auto Sheet Feeder.
z Print Head nozzles are clogged. Press the [OK] to resolve the error.
Print the nozzle check pattern to check the status of the Print Head.
z The Paper Output Slot has been exposed to a strong light source 
preventing current Print Head alignment. Press the [OK] to resolve the 
error. Adjust the printer position so the Paper Output Slot will not be 
exposed directly to a strong light source.
After carrying out the above measures, if the problem continues after 
aligning the Print Head again, press the [OK] to resolve the error, and then 
perform manual Print Head alignment. For details on manual Print Head 
alignment, see  “Adjusting the Print Head Manually” on page 117 .
MessageAction
 
						

							
116Chapter 9Troubleshooting
INCOMPATIBLE CAMERA
DISCONNECT CAMERA CABLEDisconnect the camera cable, and reconnect it.
Depending on the model or brand of your device, you may have to select a 
print mode compliant with PictBridge before connecting the camera.
You may also have to turn on the camera or select Play mode manually 
after connecting the camera to the machine. Perform necessary 
operations according to the instruction manual supplied with your 
camera.
If the error is still unresolved, there is a possibility that you are using a 
digital camera or digital video camcorder that is not supported by this 
machine. Use a digital camera or digital video camcorder compatible with 
this machine.
INK LOW The ink level becomes low during printing. Press [OK] to continue printing or press [Stop/Reset] to cancel the current 
print job.
INNER COVER IS OPEN If the Inner Cover is open when starting normal printing, close it before  pressing [OK] on the machine.
LOAD PAPER Reload the paper correctly and press [OK].
NotePressing [Stop/Reset] also enables you to resolve the error, when sending 
faxes before printing out received data. After you press [Stop/Reset] to 
resolve the error, ensure to press [FAX] in order to print out data remained 
in memory.
MEMORY IS FULL The machine’s memory is full because you tried to copy too many pages  at once or a very detailed document. 
Divide the document and copy each part separately. 
 
The machine’s memory is full because it has received too many 
documents, or a very long or detailed document.
Contact the sender and have him/her divide and resend them.
PAPER JAMMED If paper has jammed in the machine, clear the jam, reload the paper in the  machine correctly and then press [OK].
PRESS [BLACK] [Color] is pressed. Press [Black].
PRESS [COLOR] [Black] is pressed. Press [Color].
SCANNER ERROR Contact the Canon Customer Care Center.
WASTE INK NEAR FULL Ink used for cleaning is absorbed in a waste ink absorber placed in the  machine.
Press the [OK] to cancel the error so that you can continue printing. Once 
the waste ink absorber becomes completely full, printing cannot be done 
until the waste ink absorber is replaced.
 Canon recommends to contact a Canon Customer Care Center as soon as 
possible.
You will need to replace a particular part of the machine.
MessageAction
 
						

							
Chapter 9 117Troubleshooting
Note
Adjusting the Print Head Manually
If the Automatic Print Head Alignment does not work or if you wish to adjust the print heads 
manually, follow the procedure below.
1. Press [ON/OFF] to turn on the machine,  and then load two sheets of A4/Letter-sized 
plain paper in the Auto Sheet Feeder or Cassette.
2. Ensure that the proper paper source is selected.
3. Press [Menu] repeatedly to display the Maintenance screen.
4. Use [ ] or [ ] to select , then press [OK]. The Print Head alignment pattern is printed.
5. Check the printed patterns and use [ ] or [ ] to input the number of the pattern in  column A that has the least noticeable streaks.
6. Press [OK] to move the cursor to column B, and then use [ ] or [ ] to input the  number of the pattern that has the least noticeable streaks.
7. Repeat the procedure until you finish inputting the pattern number for column P.
8. When you have finished inputti ng all pattern numbers, press [OK].
SETVALUE
AW0X
 
						

							
118Chapter 9Troubleshooting
„Fax Related Messages
MessageAction
BUSY/NO SIGNAL The telephone number you dialed is busy.
Try dialing again after waiting for a moment. See  “Redialing a Busy 
Number” on page 76 .
The fax number dialed was incorrect.
Check the fax number and dial again.
The recipient’s fax machine is not working.
Contact the recipient and have them check their fax machine.
The recipient is not using a G3 machine.
Contact the recipient and ask them to send or receive the document using 
a G3 machine.
The touch tone/rotary pulse setting on your machine is incorrect.
Set your machine to the setting that matches your telephone line. See 
“Setting the Telephone Line Type” on page 62 .
The receiving fax machine did not answer within 55 seconds (after all 
automatic redialing attempts).
Contact the recipient and have them check their fax machine. For an 
overseas call, add pauses to the registered number.
HANG UP PHONE The handset is not placed in the handset cradle correctly. Replace the handset correctly.
NO ANSWER The recipient’s fax machine does not answer. Check the number. Try dialing again after waiting for a moment.
NO TONE DETECTED The telephone line cable with a modular plug is not plugged in properly, or   is set to .
Make sure that the cable is plugged in properly, and resend the fax after a 
while. If you still cannot send the fax, set  to .
NO RX PAPER The other party’s fax machine is out of paper or its memory is full. Contact the other party and have them load paper in their fax machine or 
free up space in their fax machine’s memory.
NO TEL NUMBER The coded speed dialing code you entered has not been registered. Register the coded speed dialing code.
RECEIVED IN MEMORY The machine was not able to print the received fax either because the  paper size setting is incorrect or the ink has run out, and the fax is stored 
in memory. Correct the paper size setting or replace the ink tank. See 
“Replacing an Ink Tank” on page 98.
TRY AGAIN IN B&W The recipient’s fax machine is not color-compatible. Press [Black] to resend the faxes. 
TX/RX CANCELLED You pressed [Stop/Reset] to cancel the transmission. If required, try sending or receiving again.
TX/RX NO.nnnn When the machine sends or receives a fax, it assigns a unique  identification number (nnnn).
Write the number down if you will need it later.