Canon Lbp 3200 User Guide

							Installation Problems6-24
Troubleshooting
6
3Click [OK].
The uninstallation starts, and the dialog box for asking you for the restart of the 
computer appears.
4Click [OK].
Windows will restart.
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT 
software properly after uninstalling it once or you cannot uninstall the CAPT 
software.
1Make sure that the computer is connected to the printer with 
the USB cable and that the printer is turned ON.
2Click the [Start] menu ➞ [Settings] ➞ [Control Panel] ➞ [Add/
Remove Programs].
For Windows XP: Click the [Start] menu ➞ [Control Panel] ➞ [Add or Remove 
Programs].
 
						

							Installation Problems6-25
Troubleshooting
6
3Make sure that [Canon LBP3200] is not displayed in the [Add/
Remove Programs] dialog box (the [Add or Remove 
Programs] dialog box for Windows XP), then click [ ].
NOTE
If [Canon LBP3200] is displayed in the [Add/Remove Programs] dialog box (the 
[Add or Remove Programs] dialog box for Windows XP), delete [Canon LBP3200] 
in the [Add/Remove Programs] dialog box (the [Add or Remove Programs] dialog 
box for Windows XP). (See  When Uninstallation Fails, on p. 6-23.)
4Select the [Start] menu ➞ [Settings] ➞ [Control Panel], then 
double-click the [System] icon.
For Windows XP Professional: Click the [Start] menu ➞ [Control Panel] ➞ 
[System].
For Windows XP Home Edition: Click the [Start] menu ➞ [Control Panel] ➞ 
[Printers and Other Hardware] ➞ [System].
 
						

							Installation Problems6-26
Troubleshooting
6
5Click [Hardware] ➞ [Device Manager], then double-click 
[Universal Serial Bus controllers].
For Windows 98/Me, display the [System Properties] dialog box, click the 
[Device Manager] tab, and then double-click [Universal Serial Bus controllers].
6Delete only the following USB class driver under [Universal 
Serial Bus controllers].
For Windows 2000/XP, display [USB Printing Support], then select [Uninstall] 
from the [Action] menu. 
For Windows 98, select [Canon LBP3200], for Windows Me, select [Canon CAPT 
USB Printer], and then click [Remove].
IMPORTANT
•If the USB class driver is under [Other Devices], the installation is not performed 
properly. According to your operating system, delete any one of [Canon LBP3200], 
[Canon CAPT USB Printer], or [Unknown devices].
•Never delete other devices or device drivers. If you delete them by mistake, 
Windows may not operate properly.
 
						

							Installation Problems6-27
Troubleshooting
6
•If the USB class driver is not installed properly, [USB Printing Support] (for 
Windows 2000/XP), [Canon CAPT USB Printer] (for Windows Me), and [Canon 
LBP3200] (for Windows 98) are not displayed.
7When the [Confirm Device Removal] dialog box appears, click 
[OK].
8Click [Close].
[System Properties] will close.
9Disconnect the USB cable from the computer, then restart 
Windows.
After Windows starts up again, reinstall the CAPT software. (See  Installing the 
CAPT Software, on p. 3-4.)
Installing by Selecting the USB Port (Windows 98/Me Only)
If the USB port cannot be detected automatically and the CAPT software cannot be 
installed properly, follow the procedure below to select the USB port and install the 
CAPT software again.
1Put the supplied User Software for LBP3200 CD-ROM into 
the CD-ROM drive.
If the CD-ROM is already set in the drive, take it out and put it into again.
The CD-ROM menu will appear automatically.
NOTE
If the CD-ROM menu does not appear automatically, select [Run] under the [Start] 
menu, enter D:\English\CAP4MNU.exe, and click [OK]. (The CD-ROM drive 
name is indicated as D: in this manual. The CD-ROM drive name may differ 
depending on the computer being used.)
 
						

							Installation Problems6-28
Troubleshooting
6
2Click [Install a Printer Driver].
The dialog box for confirming the language will appear.
3Confirm the language and click [OK].
After the preparation for installation is completed, the CAPT (Canon Advanced 
Printing Technology) software installer will start up.
The [Welcome] dialog box will appear.
4Click [Next].
The [Software License Agreement] dialog box will appear.
 
						

							Installation Problems6-29
Troubleshooting
6
5Confirm the contents of the software license agreement, then 
click [Yes].
6Select [Select from List], then click [Next].
NOTE
If the USB class driver is not installed properly, [Select from List] is greyed out, 
disabling you to select it.
 
						

							Installation Problems6-30
Troubleshooting
6
7From [Port List], select a USB port that can be used with this 
printer, then click [Next].
For Windows 98, select USBPRNXX (XX: numbers).
For Windows Me, select USBXXX (XXX: numbers).
8Click [OK].
9After installation is completed, click [Finish].
 
						

							Installation Problems6-31
Troubleshooting
6
Problems During Network Installation
The name of the print server or shared printer is not listed in the [Shared printers] list box.
Cause 1 The print server has not been started.
Remedy Start up the print server.
Cause 2 The printer is not specified as a shared printer.
Remedy Specify the printer as a shared printer in the [Printer Properties] dialog box.
Cause 3 The user does not have permission to access the print server or printer.
Remedy Ask your network administrator to change users permission.
 
						

							Miscellaneous Problems6-32
Troubleshooting
6
Miscellaneous Problems
LBP3200 does not function properly.
Cause 1 LBP3200 is not specified as the default printer.
Remedy Specify it as the default printer.
Cause 2 The CAPT software may not be installed properly.
Remedy In order to check if the CAPT software is installed properly, print from the 
application. If the print cannot be made properly, uninstall the CAPT software 
and install it again. (See Uninstalling the CAPT Software, on p. 3-49, 
Installing the CAPT Software, on p. 3-4.)
Cannot use Adobe Type Manger (ATM) fonts.
Cause 1 Adobe Type Manger (ATM) is not supported.
Remedy Use fonts that can be used with this printer.
The CD-ROM menu does not appear automatically.
Cause 1 [Always Display when CD is Inserted] in the CD-ROM menu is not selected.
Remedy Right-click the CD-ROM drive icon in [My Computer], select [Open] to display 
the CD-ROM menu manually. Select [Always Display when CD is Inserted].
Cause 2 [Auto Insert Notification] is not selected. (Windows98/Me only)
Remedy Display the properties for the CD-ROM drive from [Device Manager] and select 
[Auto Insert Notification] in the [Settings] sheet.
 A File not found on CD-ROM error occurs when starting the CD-ROM menu.
Cause The program is being loaded from the hard disk.
Remedy Delete the CAP4MNU.EXE file from the hard disk and start the CD-ROM 
menu from the accompanying User Software for LBP3200 CD-ROM.
 
						

							Miscellaneous Problems6-33
Troubleshooting
6
 appears on the Printer Status Window.
Cause The setting in [Output Size] for a print job to be performed differs from the 
setting in [Output Size] for a print job that has been performed most recently.
Remedy Check if the size of paper that is loaded in the cassette is correct, then set the 
cassette into the printer again. (Printing will start automatically.) When printing 
on paper that is fed from the manual feed slot, confirm the size of paper set in 
the manual feed slot, then click [ ] on the Printer Status Window.
If you are using the printer sharing function on your computer, it takes a long time for the 
Printer Status Window to obtain the printer status.
Cause If you are using Windows XP Service Pack 2 or another operating system 
equipped with Windows Firewall as a print server, communication with the client 
computers is blocked by Windows Firewall.
Remedy Start the print server and clear the Windows Firewall block from 
communications with client computers. For details, refer to the file note_ex.pdf 
that is included in the [English] folder on the supplied User Software for 
LBP3200 CD-ROM.