Canon Lbp 3200 User Guide

							Service Error Display6-14
Troubleshooting
6
Service Error Display
If the printer has a problem and does not work properly, the service error messages 
shown below appear on the Printer Status Window.
Service ErrorCauseRemedy
A problem occurs in the 
fixing unit.Follow the instructions in (see  
When a Fixing Unit Error 
Appears, on p. 6-15) to 
contact the store where you 
purchased this printer or your 
service representative.
A problem occurs in the 
scanner.Follow the instructions in (see  
When a Scanner Error or 
Service Error Appears, on p. 
6-16) to turn OFF the printer, 
then turn it ON again.
A problem occurs in the 
printer.Follow the instructions in (see  
When a Scanner Error or 
Service Error Appears, on p. 
6-16) to turn OFF the printer, 
then turn it ON again.
 
						

							Service Error Display6-15
Troubleshooting
6
When a Fixing Unit Error Appears
If a fixing unit error appears, follow the instructions below to contact the store where 
you purchased this printer or your service representative.
1Press   of the power switch to turn OFF the printer aa a a, 
disconnect the USB cable 
bb b b, then unplug the power plug from 
the AC power outlet 
cc c c.
IMPORTANT
After a fixing unit error appears and you turn OFF the printer, never turn ON the 
printer again.
2Contact the store where you purchased this printer or your 
service representative.
When you contact, inform them of symptoms.
b
ON
OFFa
c
 
						

							Service Error Display6-16
Troubleshooting
6
When a Scanner Error or Service Error Appears
When a scanner error or service error appears, follow the instructions below to turn 
OFF the printer, then turn it ON again. The message may disappear.
1Turn OFF the printer, wait for 10 seconds or longer, then turn 
ON the printer again.
If the error message does not appear, the printer works properly. If the error 
message still appears, proceed to the next step.
2Press   of the power switch to turn OFF the printer aa a a, 
disconnect the USB cable 
bb b b, then unplug the power plug from 
the AC power outlet 
cc c c.
3Contact the store where you purchased this printer or your 
service representative.
When you contact, inform them of symptoms.
O
N
O
F
F
ONON
OFF
OFF
b
ON
OFFa
c
 
						

							Print Quality Problems6-17
Troubleshooting
6
Print Quality Problems
When a problem occurs while using this printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If a message appears in the Printer Status Window, take remedies according to the 
message.
•For details on paper jams, see Paper Jams, on p. 6-3.
•If a symptom that is not indicated in this section occurs, if the indicated remedy does not 
solve the problem, or if you cannot determine the problem, consult the store where you 
purchased this printer.
White streaks appear. (The print is too thin or uneven.)
Cause The toner in the toner cartridge runs low.
Remedy Take the toner cartridge out of the printer, slowly shake it to evenly distribute the 
toner inside. If this does not solve the problem, replace the toner cartridge with 
a new one. (See  Replacing the Toner Cartridge, on p. 5-2.)
The overall print is too thin.
Cause 1 [Toner Density] is not specified properly.
Remedy Drag [Toner Density] toward [Dark] in the printer driver.
In order to specify [Toner Density], click the [Details] button in the [Quality] sheet 
to open the [Detailed Settings] dialog box.
Cause 2 [Use Toner Save] is selected.
Remedy Remove a checkmark from [Use Toner Save] in the printer driver.
In order to specify [Use Toner Save], click the [Details] button in the [Quality] 
sheet to open the [Detailed Settings] dialog box.
The overall print is too dark.
Cause 1 [Toner Density] is not specified properly.
Remedy Drag [Toner Density] to [Light] in the printer driver.
In order to specify [Toner Density], click the [Details] button in the [Quality] sheet 
to open the [Detailed Settings] dialog box.
 
						

							Print Quality Problems6-18
Troubleshooting
6
Cause 2 The printer is exposed to direct sunlight or strong light.
Remedy Perform the same remedy as for Cause 1. If this does not solve the problem, 
move the printer to a place where it will not be exposed to direct sunlight or 
strong light. Alternatively, move the strong light source away from the printer.
A portion of a page is not printed.
Cause 1 The scale factor is not proper.
Remedy 1 Remove a checkmark from [Manual Scaling] in the printer driver. If you remove 
the checkmark, the scale factor will be set according to [Page Size] and [Output 
Size] automatically. 
In order to specify [Manual Scaling], open the [Page Setup] sheet.
Remedy 2 Place a checkmark for [Manual Scaling] in the printer driver and specify an 
appropriate scale factor according to the paper size to be used.
In order to specify [Manual Scaling], open the [Page Setup] sheet.
Cause 2 The position for loading paper is not proper.
Remedy Load paper properly. (See Printing on Plain Paper / Heavy Paper / Label / 
Transparency, on p. 2-14, Printing on Envelope, on p. 2-27, Printing on 
Custom Paper, on p. 2-40.)
Cause 3 A document with no margins was printed.
Remedy The printable area of this printer is an area excluding 5mm from the upper, 
bottom, right, and left of the paper sides. Therefore, you should secure a margin 
of over 5 mm around the data.
Printed paper is stained with black dots.
Cause The fixing unit is dirty.
Remedy Perform the cleaning operation. (See  Cleaning, on p. 5-12.)
Print position is misaligned.
Cause [Top Margin] and [Paper Position] in the application are not specified properly.
Remedy Specify [Top Margin] and [Paper Position] in the application properly. (See 
Instruction manual supplied with your application.)
 
						

							Print Quality Problems6-19
Troubleshooting
6
The next page is printed from half way through the previous page.
Cause [Line Spacing] or [Lines/Page] in the application is not specified properly.
Remedy Specify [Line Spacing] and [Lines/Page] in the application so that data fits in 
one page, and print again. (See Instruction manual supplied with your 
application.)
Paper comes out wrinkled.
Cause 1 Paper is not loaded in the cassette properly.
Remedy Load paper in the cassette properly. (See Printing on Plain Paper / Heavy 
Paper / Label / Transparency, on p. 2-14, Printing on Envelope, on p. 2-27.)
Cause 2 Paper is set in the manual feed slot diagonally.
Remedy Set paper in the manual feed slot straight. (See Printing on Plain Paper / Heavy 
Paper / Label / Transparency, on p. 2-14, Printing on Envelope, on p. 2-27, 
Printing on Custom Paper, on p. 2-40.)
Cause 3 Paper is damp.
Remedy Replace paper with an unpacked stack.
Nothing is printed on paper.
Cause 1 The toner cartridge was installed with the sealing tape still attached.
Remedy Take the toner cartridge out of the printer, pull away the sealing tape, and 
reinstall the toner cartridge. (See  Replacing the Toner Cartridge, on p. 5-2.)
Cause 2 A few sheets of paper were fed at a time.
Remedy Align the paper stack properly and load it again.
Cause 3 The front cover is not closed completely.
Remedy Close the front cover completely.
Paper comes out completely black.
Cause The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See  Replacing the Toner 
Cartridge, on p. 5-2.)
 
						

							Print Quality Problems6-20
Troubleshooting
6
White dust is attached to the printed transparencies.
Cause The transparencies were printed just after other type of paper was printed 
continuously.
Remedy If you make continuous print on other type of paper before printing on 
transparencies, the transparencies may come out with chipped paper attached. 
In this case, wipe and remove the chipped paper with a soft cloth.
Print is partially hollowed out.
Cause 1 Proper paper is not being used.
Remedy Replace the paper with a type that can be used with this printer. (See  Paper 
Requirements, on p. 2-2.)
Cause 2 Paper is damp.
Remedy Replace paper with an unpacked stack.
Cause 3 The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See  Replacing the Toner 
Cartridge, on p. 5-2.)
Paper curls.
Cause 1 Paper is damp.
Remedy Replace paper with an unpacked stack.
Cause 2 Proper paper is not being used.
Remedy Replace the paper with a type that can be used with this printer. (See  Paper 
Requirements, on p. 2-2.)
Cause 3 Paper was delivered into the face-down delivery area.
Remedy If you are using paper that curls easily, change the paper delivery area to the 
face-up delivery slot. (See  Paper Delivery Area, on p. 2-11.)
Cause 4 Paper is too thin.
Remedy Specify [Paper Type] to [Plain Paper L] in the printer driver.
In order to specify [Paper Type], open the [Page Setup] sheet.
 
						

							When Nothing is Printed6-21
Troubleshooting
6
When Nothing is Printed
Check the following items if nothing is printed when performing a print job from the 
application.
1Check if an error message is displayed in the Printer Status 
Window.
2Print a test page.
●For Windows  98/Me
❑
Click the [Printer Properties] dialog box ➞ [General] ➞ [Print Test Page].
●For Windows  2000/XP
❑
Click the [Printer Properties] dialog box ➞ [General] ➞ [Print Test Page].
■When the test page is printed appropriately
Printing can be performed from the CAPT software. Check your application to make sure 
that all the settings are specified properly.
■When the test page cannot be printed
Uninstall the CAPT software, reinstall it, and print a test page again. (See  Uninstalling 
the CAPT Software, on p. 3-49.)
 
						

							Installation Problems6-22
Troubleshooting
6
Installation Problems
If USB Class Driver and LBP3200 Printer Driver cannot be installed properly, 
follow the procedure below to check problems.
Uninstall the USB class driver.See Uninstalling the USB Class 
Driver, on p.6-24.
Uninstall the CAPT software 
with Uninstaller.
See Uninstalling the CAPT 
Software, on p.3-49.
Uninstall the CAPT software 
with Uninstaller.
See Uninstalling the CAPT 
Software, on p.3-49.
Uninstall the CAPT software 
with Uninstaller.
See Uninstalling the CAPT 
Software, on p.3-49.
Select the USB port and install 
the CAPT software.
See Installing by Selecting the 
USB Port (Windows 98/Me Only), 
on p.6-27.
Delete [Canon LBP3200] from 
[Add/Remove Programs] ([Add 
or Remove Programs] for 
Windows XP).
See When Uninstallation Fails, on 
p.6-23.
Delete [Canon LBP3200] from 
[Add/Remove Programs] ([Add 
or Remove  Programs] for 
Windows XP).
See When Uninstallation Fails, on 
p.6-23.
Install the CAPT software 
again.
See Installing the CAPT Software, 
on p.3-4.Install the CAPT software 
again.
See Installing the CAPT Software, 
on p.3-4.
The [Canon LBP3200] folder is 
displayed on the desktop.[Canon LBP3200] is displayed in 
[Add/Remove Programs] ([Add or 
Remove  Programs] for Windows 
XP).
Install the CAPT software 
again.
See Installing the CAPT Software, 
on p.3-4.
Uninstall the USB class driver.See Uninstalling the USB Class 
Driver, on p.6-24.
Install the CAPT software 
again.
See Installing the CAPT Software, 
on p.3-4.
The [Canon LBP3200] 
folder is displayed on the desktop.[Canon LBP3200] is displayed in  [Add/Remove Programs] 
([Add or Remove Programs]  for Windows XP).
Yes
NoNo 
(For Windows 2000/XP) No 
(For Windows 98/Me)Cannot 
uninstall.
Cannot 
uninstall. Cannot 
install.
Cannot 
install.
Cannot 
install.
Yes
No
No
Yes
Yes
 
						

							Installation Problems6-23
Troubleshooting
6
When Uninstallation Fails
If you cannot uninstall the CAPT software with Uninstaller that has been created at 
the installation, or if the [Canon LBP3200] folder is not displayed on the desktop, 
follow the procedure below to uninstall the CAPT software from [Add/Remove 
Programs] ([Add or Remove Programs] for Windows XP).
1Click the [Start] menu ➞ [Settings] ➞ [Control Panel] ➞ [Add/
Remove Programs].
For Windows XP: Click the [Start] menu ➞ [Control Panel] ➞ [Add or Remove 
Programs].
2Select [Canon LBP3200] in the [Add/Remove Programs] 
dialog box (the [Add or Remove Programs] dialog box for 
Windows XP), then click [Change/Remove] ([Add/Remove] for 
Windows 98/Me).
NOTE
If [Canon LBP3200] is not displayed in the [Add/Remove Programs] dialog box on 
Windows 2000 (the [Add or Remove Programs] dialog box for Windows XP), uninstall 
the USB class driver (see  Uninstalling the USB Class Driver, on p. 6-24), then 
install the CAPT software.
If [Canon LBP3200] is not displayed in the [Add/Remove Programs] dialog box on 
Windows 98/Me, install the CAPT software. (See  Installing by Selecting the USB 
Po r t  (Windows 98/Me Only), on p. 6-27.)