Canon Laserbase Mf6530 User Guide

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a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Q Is t he co rrect size of  pape r loaded  in t he 
mac hine?A Make  sur e y ou lo ad pa per that  mee ts th e 
r eq uir eme nts f or  u se . (See  Chapter 3,  “ P rint  
Me dia, ” in th e Basic  G uid e.)A Change  in .  (S ee  Chap ter 1 3, “M achine  Settin gs ,”  
in  the B asic  Guide .)
Rec eive d f axes  pri nt blot ched  or u ne ven ly .Q Are  the  telephon e lines in p oor condit ion , or do 
y ou ha ve a bad c onnection ?A Error Cor rect ion  M ode  ( E CM) shou ld eliminate 
such  problems . Ho weve r, if t he t e lep hon e lin es ar e 
in  p o or cond ition, you ma y have  to  try  ag ain.Q Is t he se nder’s ma chine f unctioning pr operly?A Ask th e se nde r to ch eck th at th e scan ning 
com ponents of  th e machin e are cle an.
Q Is  t he  t one r low or un ev enl y dist ributed?A Redist rib u te  th e  tone r inside  the  toner  cartr id ge . I f 
th e pr oblem p ersists,  r epl ace th e toner car tr idge . 
(Se e Ch apter 11 , “M aintenan ce,”  in t he Basic 
Gui de.)
Ca nnot  receive us ing  Er ror  Corr ection Mode  ( E CM).Q Does t he se nder’s ma chine su pport ECM?A If th e se nde r’s m achine  does not  supp ort ECM , t h e 
docu men t is re ceived in n orma l mo de wit hou t error 
ch ecking .
Re ceiv ing  o f doc ument s is too  s lo w .Q Is  ECM ( Error  Corr ection Mode ) set to ?A Because ECM co rrect s er ro rs du ring a 
tr ansmission , any pro blems on t he lin e ca n mea n 
that the tr ansmission  will take  e xtr a time . Set EC M 
to  .
 
						

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Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Y ou ca nnot get doc ument s fr om in fo rmat io n ser vices.
Q Is y our mac hine  set  t o  th e ton e dialin g typ e of 
t h e t eleph one lin e?A Press  [T o ne]  to se t the t one dialin g.Q Wer e the re an y inst ruc tions  f r o m  t h e se nder, 
s u ch  as  t o  se t to  re ce ive?A Ju st bef ore  receiving,  press [Star t] .
Err ors  occ ur fr eque ntly  while re ceiving.Q Are  the  telephon e lines in p oor condit ion , or do 
y ou ha ve a bad c onnection ?A Check if  th e re  is  a de vice ne arby th at in ter fe re s 
wit h signa l re cep tion (e .g ., micr ow ave o ven) .A Lowe r the  rec ep tio n  sp ee d. ( S ee  Cha pter  13,  
“ M ach ine  Set tings ,”  in  the Ba sic  Guide.)Q Is t he se nder’s ma chine f unctioning pr operly?A Ask th e se nde r to ch eck th at th e machin e is 
fu nct ion ing pr operly .
 
						

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Inde x
Ad
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Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Copying Pr oblemsCannot ma ke copie s.
Q Have  y ou re moved th e plastic sea l from th e 
t one r car tr idg e?A Make  s u re  y ou re move  t h e  se al fr om the ca rtr id ge. 
( S ee  “Set  Up the M achine ,”  in  the  Starte r G uide .)Q Is t he to ner c artr idg e inst alled pr operly?A Make  sur e th e t one r car tr idge  is inst alled properly . 
( S ee  “Set  Up the M achine ,”  in  the  Starte r G uide .)A Make  su re t h e  le ft co ve r is  fully clo sed.Q Is t he doc ument loade d corre ctly?A Make  sur e th e do cumen t is co rrectly loa ded.  ( S ee 
Cha pte r 2,  “ D ocume nt  Han dlin g,” in th e Basic 
Gu ide.)
Q Does t he doc ument meet the r e qui rement s for 
the  ma ch in e?A Make su re yo u  load  docum ents that me et th e 
re quir em ent s fo r use . ( S ee  Chap ter 2,  “Docu men t 
Ha ndling, ” in t he Basic Guid e.)
 
						

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Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Printing Pr oblemsNothing print s.
Q Have  y ou re moved th e plastic sea l from th e 
t one r car tr idg e?A Make  s u re  y ou re move  t h e  se al fr om the ca rtr id ge. 
( S ee  “Set  Up the M achine ,”  in  the  Starte r G uide .)Q Is t he ca rtri dg e out  o f to ner?A Replace t he toner car tr idg e. (Se e Chap ter 11 , 
“ M aint ena nce,”  in  the Ba sic  Guide.)
Printout is  sk ew ed.Q Is t he pa per loaded cor rec tly?A Make  sur e th e pa per is cor re ctly  load ed in t he 
machine . (See “S et Up the Machine ,”  in  the Star ter 
Gu ide.)A Make  sur e th e pa per deliv ery slo t is fr ee o f 
obstr uct ions .
Paper  jams  occu r.
Q Is th e co rrect ty pe of  p ap er  lo ad ed  i n  th e 
mac hine?A Make  sur e y ou  lo ad pa per th at  m ee ts  th e 
re quir em ent s fo r use . ( S ee  Chap ter 3,  “Pr in t 
Media, ” in the Basic  Guide.)
Pr intou t is  not  c lear .Q Is th e co rrect ty pe of  p ap er  lo ad ed  i n  th e 
mac hine?A Make  sur e y ou  lo ad pa per th at  m ee ts  th e 
re quir em ent s fo r use . ( S ee  Chap ter 3,  “Pr in t 
Media, ” in the Basic  Guide.)Q Are  y ou  p rin ting on t he wrong s id e of t he 
pap er?A Some p ape rs ha ve  a “r ight ” side  fo r pr inting .  If  th e 
pr int qua lity is not  as clear  a s y ou t h in k it sh ould be, 
tr y  print ing  o n th e ot her side o f t he pa per.
 
						

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Inde x
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Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Pri ntout  h as ve rti ca l wh ite st reaks.
Q Is t oner  lo w or une ve nl y dis tr ib ut ed?A Redist rib u te  th e tone r ins ide  the ca rtr id ge. I f th e 
p ro ble m per sists, re place t he car tr idg e. ( S ee  
Cha pte r 11,  “Ma int en ance ,”  in th e Basic G uide .)
 
						

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Inde x
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vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
T e lephone Pr oblems 
(MF6550/MF6560/MF6580 Only)
Cannot dia l.
Q Is t he te lepho ne cable  c onne cted pr operly?A Make  sur e th e cab le is  connect ed p ro per ly. ( See 
“ S et U p th e Ma chine ,”  in  th e Sta rte r Gu ide.)Q Is t he po wer cor d plu gg ed  in se curely?A Check t hat  th e po wer  co rd is secur ely plu gged  into 
th e ma chine  an d in to th e  w all o utlet . If th e ma chine 
is plu gged int o a po wer st rip ,  m ake  sur e th e po wer 
st rip  is p lugg ed in and t urned  on.Q Is the main po wer sw itc h tu rned  o n ?A Tu rn  o n  the ma in power s witch.Q Is t he mac hine s et  f or t he cor rec t te lephon e line  
ty pe?A Make  su re the  m ach in e is s et f o r  th e  co rre ct 
t e le ph one  lin e t yp e. (Se e “Se t t he  Machine  fo r 
Se ndin g Faxe s,”  in th e Sta rte r Gu ide.)
T e leph one dis conn ects wh ile you are  t a lking.
Q Is  t he  teleph one cab le  conn ected pr ope rly?A Make su re t he cab le is co nnected pr ope rly . (See  
“Set Up the Machine ,”  in  the Star ter Guide .)Q Is  t he  teleph one cab le  def ect ive?A Use anot her cor d.
Ca lls do  n ot co nnect, or th e wrong n umber  is dialed .Q Did y ou con firm the  d ia l t one be fo re en terin g 
the  tele phone  n u m ber?A Make su re t o conf irm  th e dial t one before en tering  
a te lephon e num ber . If  you en ter t he n u mbe r 
bef ore  th e d ial  tone  can  be he ard, the ca ll m ay n ot 
co nn ect,  or  th e wr ong  n u mb er ma y be diale d.
 
						

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Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Network Pr oblems 
(MF6580 Only)
Unable  t o  print f rom a TCP/IP ne twork .
Q Are  t he mac hin e and  c ab le pr operl y 
c onne cted?A Check th at  th e mach ine  is co nne cte d  to  the  
n et work using  the pr oper cab le , t he n rest art th e 
machine . (See  “Installing/Un installing Softw are ,”  i n  
th e Sta rte r G uide .)Q Is t he TCP/IP net work pr operly se t up?A Make  su re the  IP  ad dre sse s ar e pr op erly  se t up . If 
t he  IP  ad dre sse s ar e set  u sing DHCP ,  BO OTP ,  o r 
RARP , make su re the y are  ope rat ing .
Q Is  the  compu ter  t ha t i s pri ntin g pr operl y se t up?A Make su re t he p ro per  printer dr iver  is inst alled. 
(See “Installing/Uninsta lling Softw are ,”  in the 
Sta rte r Gu ide.)A Make sur e th e co rrect  ma chine  is set  as t he o utput  
dest ina tion fo r t he com puter th at is pr intin g in 
[ P rin te rs and  Faxe s] or  Pr int Ma nager.Q Is  t he  n ame of  t he f ile be ing printe d too long ?A Rename the file with  a sh orter na me.  Nor mally 
LPR  (o r th e Micro so ft TCP/I P Pr inte r, if  you ar e 
using  Wind ow s  20 00/ XP)  send s jobs e it her  und er 
th e na me of  the ap plicat ion sof tw ar e used  fo r 
pr intin g,  o r t he f ile na me. Ho weve r, a jo b nam e 
long er th an 25 5 bytes ca nnot b e se nt to  the  
machin e.
 
						

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Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Th e print er por t n ame is not  d is p la ye d in  [ P rint t o t h e f o llo win g 
p ort(s )].
Q Are  t he mac hin e and  c ab le pr operl y 
c onne cted?A Check th at  th e mach ine  is co nne cte d  to  the  
n et work using  the pr oper cab le , t he n rest art th e 
machine . (See  “Installing/Un installing Softw are ,”  i n  
th e Sta rte r G uide .)Q Is t he c omput er that is pri nting p rop erly set  up?A Make  sur e th e pr oper p rin ter dr iver  is installed. 
(See “Installing/Unins ta lling Softw are,” in  the 
Sta rte r Gu ide.)A Make  su re th e co rrect mach ine is set a s t he ou tput  
d e st inat ion fo r th e comp uter  th at is pr inting  in  
[Pr int er s a nd  Faxe s]  o r [P rint ers] .
 
						

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Feat ures
Netw ork
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System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Customer Suppor t■Customer Suppor t (U.S.A)
Yo ur  m achin e is de signed with th e la te st t echn olog y t o  pr ovid e 
t ro ub le- free  ope rat ion . If y ou enco unter a pr oblem with  th e 
ma chine’s  op eratio n, tr y t o solv e it b y u sin g t he  in fo rm atio n in 
t h is ch apter. I f y ou ca nno t solv e the p ro ble m or  if  y ou t hin k y our 
m achine  n e ed s  ser vicin g, co ntact Can on Cust omer Care  Center  
a t 1- 800-828 -4040  b et ween t he h our s of 8 :0 0 A.M.  to 8: 00 P .M.  
EST Mo nday throug h Frida y an d 10: 00 A. M. to 8: 00 P .M.  o n 
Sa turd ay. 24 ho ur o n lin e su pport is also a va ilab le at  the w ebsite
h ttp: // www .canontech supp ort. com /
■Customer Suppor t (Canada)
Canon Can ada In c., o ffe rs a  fu ll r ang e of cu stom er te chn ica l 
sup port op tions*:
– For st ep -by-st ep tr o u blesho oting , e- ma il te chn ical su pport, 
t he lat est  dr iver  or do cument d own load s,  a nd  a ns wers  to  
f r e que ntly a ske d que stions visit  h ttp :// www .canon.ca/
– Aut oma ted ste p-by- step  te leph one suppo rt on  m ost cur rent 
pr od ucts  24 hour s, 7  da ys a  wee k 1- 80 0-652 -2666 –
Free liv e techni cal sup port 9 A.M . t o  8 P .M . EST Mon day 
through F rida y (e xcluding holid ays) f or products  still under 
w arr ant y 1-8 0 0-65 2-266 6
– The location  of the author ized  se rv ice f acility nearest y ou visit 
h ttp :// www .canon.ca/  or 1 -8 00- 652-266 6
– If  the  p ro blem cann ot b e corr ected b y u sin g on e of the abo ve  
t e chn ical su pport op tions , repair op tions  are  a vaila ble at  th e 
t ime  o f y o ur  ca ll to  the liv e techn ica l su ppo rt n umbe r ab ove or  
via t he w ebsit e at http://w ww .c a no n.ca /
* Sup port prog ra m  specifics  are subj ect to chang e without notice.
 
						

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Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
8 Appendix
Glossar y............................................. ...................................................... 8-2
Inde x................................................... .................................................... 8-12