Canon Laserbase Mf6530 User Guide

							1
2
3
4
5678
TOP
Back Previous Next
7-2
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
General Pr oblemsThe mac hine ha s no po wer.
Q Is t he po wer cor d plu gg ed  in se curely?A Check t hat  th e po wer  co rd is secur ely plu gged  into 
th e ma chine  an d in to th e  w all o utlet . If th e ma chine 
is plu gged int o a po wer st rip ,  m ake  sur e th e po wer 
st rip  is p lugg ed in and t urned  on.Q Is t he po wer cor d supp ly ing po wer?A Use a differ ent  power cor d,  o r t e st t he cor d fo r 
con tin uit y usin g a v oltmet er.Q Is the main po wer sw itc h tu rned  o n ?A Tu rn  o n  the ma in power s witch.
The Err or indicat or comes on.
Q Does t he mac hine  f eed  p ape r corre ctly , or i s 
the re pa per in th e cas sette or m ulti-purp ose 
tra y?A Clear th e pap er ja m,  o r loa d paper in th e cassette 
or  m ulti- pu rp ose tr ay. (F or inst ru ct ions on  clea ring  
pap er jam,  see Cha pte r 1 2 , “Clear ing Jams ,”  in the 
Basic Gu ide. F or inst ru ctio ns on  load ing p ape r, se e 
“Set Up the Machine ,”  in  the Star ter Guide .)A If th e ma chine ha s no pap er ja m,  o r pa per is 
lo ade d in th e cassette or  m ulti- pu rp ose tr ay, tu rn  of f 
th e mach ine and wait f o r mo re th an  10  seco nds, 
th en  tur n it o n aga in. If th e pr oblem is  fix ed , t he 
Alar m indicator will tur n of f,  and the  LCD will retur n 
to  st an dby mo de. I f t he  Al ar m  indicat or r em ains 
f lash , un plug  th e m ach in e, an d co ntac t Ca non  
A uthor ized  Ser vic e F acilities  or the Canon 
C ust om er Car e Ce nter.
 
						

							1
2
3
4
5678
TOP
Back Previous Next
7-3
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Not hing app ears in the  LCD.
Q Is t he po wer cor d plu gg ed  in se curely?A Unplug  the m achin e and  wait f o r  5  second s, t hen  
plug  it bac k in. If the LCD  still remains b lank, 
con tact  Cano n Custo mer  Ca re Cen ter .Q Is the main po wer sw itc h tu rned  o n ?A Tu rn  o n  the ma in power s witch.Q Is t he mac hine  in Sl eep mod e?A Press [ ON/ OFF ] on  the ope ra tion  pane l to  ca ncel 
Sle ep mo de.
 
						

							1
2
3
4
5678
TOP
Back Previous Next
7-4
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Paper Feeding Pr oblemsPap er doe s not feed  p rop erly.
Q Is t he pa per loaded cor rec tly?A Make  sur e th e pa per is cor re ctly  load ed.  (Se e “ S et  
Up  the Ma chine,”  in  th e Sta rte r Gu ide.)Q Doe s the  mach in e co ntain  too man y sheets?A Make  sur e y ou lo ad t he cor re ct qu ant ity. (See  
Cha pter  3,  “ P rint  M edi a,” in  th e Basic Gu ide.)
M ult iple  shee ts  f eed  to geth er in to  th e mac hin e.Q Is t he pa per loaded cor rec tly?A Make  sur e th e pa per is cor re ctly  load ed.  (Se e “ S et  
Up  the Ma chine,”  in  th e Sta rte r Gu ide.)Q Doe s the  mach in e co ntain  too man y sheets?A Make  sur e y ou lo ad t he cor re ct qu ant ity. (See  
Cha pter  3,  “ P rint  M edi a,” in  th e Basic Gu ide.)
Q Are di fferen t ty pes  o f pap er loade d in  t h e 
mac hine?A Load on ly on e typ e of  pap er.A Make  sur e y ou  lo ad pa per th at  m ee ts  th e 
re quir em ent s fo r use . ( S ee  Chap ter 3,  “Pr in t 
Media, ” in the Basic  Guide.)A Let the paper r un  out  before refilling the mac hine . 
A vo id mixing ne w stock with  p ape r alr ead y  load ed.
Re pea te d pape r jams occ ur.Q Is th e co rrect ty pe of  p ap er  lo ad ed  i n  th e 
mac hine?A Make  sur e y ou  lo ad pa per th at  m ee ts  th e 
re quir em ent s fo r use . ( S ee  Chap ter 3,  “Pr in t 
Media, ” in the Basic  Guide.)
 
						

							1
2
3
4
5678
TOP
Back Previous Next
7-5
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Faxing Pr oblems 
(MF6550/MF6560/MF6580 Only)
■Sending Pr oblemsCan not s end a f ax.
Q Is t he mac hine  o ve rhe ate d?A Unplug  th e m achin e and  le t  it  co ol for ab out 5 
m in u te s. Th en plu g in  the m achine  and try se ndin g 
a gai n.Q Did you just  turn on t he ma ch ine?A Wait unt il the mach ine is re ad y.Q Is t he mac hine s et  f or t he cor rec t te lephon e line  
ty pe?A Make  su re the  m ach in e is s et f o r  th e  co rre ct 
t e le ph one  lin e t yp e. (Se e “Se t t he  Machine  fo r 
Se ndin g Faxe s,”  in th e Sta rte r Gu ide.)
Q Is
 your  ma chi ne  in f ax mo de?A Press [FAX]  to s how  the  fa x s tandb y displa y.Q Is  t he  docume nt load ed cor rec tly?A Make su re t he d o cume nt is cor rect ly  loade d. (See  
Ch apter 2,  “Docum ent Ha ndling, ” in t he Basic 
Gui de.)A Make sure the left c ove r is  fully c losed.Q Is  t he  o ne- tou ch spe ed dialing ke y or coded 
spe ed dialing cod e y ou e n te red  r e gist ered 
cor rect ly ?A Check th at th e sp eed dialin g settin gs  are  
re giste re d  co rrect ly . ( S ee  Cha pter  4,  “S end ing 
F axe s,” in the Basic  Guide.)
 
						

							1
2
3
4
5678
TOP
Back Previous Next
7-6
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Q Did  y ou d ia l t h e cor rec t n umber ?A Check  tha t y ou ha ve th e co rrect  n u mbe r.Q Is t he mac hine  in Sl eep mod e?A The ma chine  d oes not  scan do cumen ts if it  is in  
Sle ep mode. T o ta ke  th e  ma chine o ut o f Slee p 
mode , pr ess [ ON/ OFF]  on the o per ation  p ane l.Q Is t he re cipient’s  ma chine out  of paper?A Ask th e r e cip ient  to m ake  sur e pa per  is loa ded  in 
th e ma chine .Q Are  t her e oth er doc uments being sen t from 
memor y?A Allow tim e fo r t he do cumen ts t o fin ish se nding.Q Has  an err or occurred dur ing t r an smi ssion?A Check th e  LCD  fo r  an  err o r m essa ge. (See  
Ch apter 1 2, “ Tro ub les ho oting ,”  in t he Basic  Guide.)A Print an  Act ivity Re port and  check fo r an  e rro r. 
( S ee  “A CT IVITY REPO RT,” on  p.6- 5.)
Q Is  t he  teleph one cab le  conn ected pr ope rly?A Make su re t he cab le is co nnected pr ope rly . (See  
“Set Up the Machine ,”  in  the Star ter Guide .)Q Is  t h e t eleph one line  working  prope rly?A Make su re t here is a dial t one wh en y o u pr ess 
[Ho ok] or  when y ou lift  th e ha ndset  of an y exte rn al 
te lep hon e co nnecte d to th e machin e. I f  th ere  is no 
dial  to ne, cont act your  local te lephon e comp any.Q Is th e rec ipient’s  ma ch in e a G3  f a x  ma ch in e?A Make  sur e th e re cipien t’s machine is  compatible 
wi th  y our  ma ch in e.
 
						

							1
2
3
4
5678
TOP
Back Previous Next
7-7
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Q Is B USY/N O S IGNAL sho wn  on the  ERROR TX 
REPOR T?A The f ax n um ber  you dia led is b usy . T ry sen din g t he 
do cumen t la ter.A The r ecipien t’s  ma chine  is no t work ing.  Ask th e 
recipient t o ch eck th e ma chine.Q Did t he  re cipie nt’s  ma ch ine  answer w it h in 3 5 
s eco nds  (af ter a ll  aut oma tic  red ia lin g 
at temp ts)?A Ask the recipient  to  chec k the machine .  F or  an 
o ver seas call,  a d d p auses t o th e re giste re d  
n u mbe r. ( See “Dia ling an  O ver se as Nu mber (Wit h 
P au se s), ” on p .1- 6.)Q Is t he Pr oces sing/ Dat a in dicator l it ?A The e xte rn al pho ne is busy . P lea se wait u ntil  th e 
e xte rna l  phon e becomes fr ee. M
emor y f ills  up i mmedia tel y w hen  y ou t ry  t o se nd.
Q Are  you  se ndi ng  wi th t he re solut ion se t to 
< SUPER FINE>  or ?A If y ou r do cumen t do es not  contain  fine  text or  
p hoto grap hs, se t th e r esolu tion to  .A If y ou r d ocume nt cont ains f in e t ext o r p hot ograph s, 
se nd  it  dir ectly r ath er t han  using a me mory 
tr ansmission .Q Is  a doc ument  store d in m emor y, l eav ing l itt le  
memor y a va ilab le?A Print , sen d,  o r de lete an y docum ents stor ed  in  
mem ory.
F axes se nt f r o m  th e mac hin e a re sp otted or  d ir ty .Q Is  t he  re cipi ent ’s  mac hine  work ing  pr operl y?A Check th e  m achin e by m aking a cop y. I f th e co py is 
cle ar,  th e pro blem ma y be in  th e re cipient ’s  
machin e. I f t h e cop y is sp otted or  d ir ty , clea n the 
sca nne r comp onents. ( S ee  Cha pter  11, 
“Maintenance ,” in the Basic  Guide.)
 
						

							1
2
3
4
5678
TOP
Back Previous Next
7-8
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Q Is t he doc ument loade d corre ctly?A Make  sur e th e do cumen t is co rrectly loa ded.  ( S ee 
Cha pte r 2,  “ D ocume nt  Han dlin g,” in th e Basic 
Gu ide.)
Th e doc ument s y ou sen t are t oo lig ht.Q Is t he de nsity  s e t t o  th e  side?A Set the d ensit y to the  side.Q Are  t h e s can ning compo nent s of  t h e mac hin e 
cl ean ?A Make  sur e th e sca nning comp onents are  clea n.
Se nding of  do cume nts is t oo slo w.Q Is  t h e res oluti on se t to ,  , 
or ?A Settin g  the  reso lu tio n to   r edu ces 
th e sen ding  t im e.
Q Is  Er ror  Corr ection  Mode  (E CM)  set to ?A Because ECM co rrect s er ro rs du ring a 
tr ansmission , any pro blems on t he lin e ca n mea n 
that the tr ansmission  will take  e xtr a time . Set EC M 
to  .
Ca nnot  send using Err or Correction Mo de (ECM) .Q Does t he re cipient’s  ma chine su pport ECM?A If th e re cipien t’s ma chine  d oes no t support ECM,  
th e do cumen t is se nt in  nor mal mo de without er ror 
ch ecking .
Er ror s oc cur  freq uent ly  while  send ing.Q Are  t h e t eleph one lines  in poor condition, or do  
y ou  h av e  a ba d conn ection?A Check if t here is a de vice nearby th at in te rf eres 
wit h sign al transmission  ( e .g ., micro wave o ven ).A Lower t he t ran sm issio n speed.  ( S ee Cha pter  1 3,  
“Machine  Settings,”  in the Basic  Guide.)
 
						

							1
2
3
4
5678
TOP
Back Previous Next
7-9
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
■ Recei ving Pr oblemsCan not re ce ive a fa x automat ical ly .
Q Is th e ma ch in e se t to  re ceive  au to ma tica lly ?A For th e ma chine to re ceive f axe s  automatically , 
r e ce ive m ode  must be  set to  , , 
o r . I f y ou ha ve  se t ,  
con fir m t hat  an an sw er ing mach ine is conne cted  to 
t h e m achin e and  that  it is  tu rned  on with  an 
o ut go ing me ssage properly  recor ded. ( S ee  
“Set ting Receiv e Mode,”  on p .1- 8.)Q Is  a  doc ument  stored i n me mor y,  le av in g  little 
or  no  mem ory  a vai lable ?A Print , s en d, o r d elet e an y do cumen ts  st ored  in 
me mor y.Q Has  an err or occurred dur ing r ece ption?A Check th e  LCD  fo r  an  err o r m essa ge. (See  
Ch apter 1 2, “ Tro ub les ho oting ,”  in t he Basic  Guide.)A Print an  Act ivity Re port and  check fo r an  e rro r. 
( S ee  “A CT IVITY REPO RT,” on  p.6- 5.)
Q Is  pa per l oad ed  in  the ma ch in e?A Make su re p aper is loade d in t he ma chine . (See  
“Set Up the Machine ,”  in  the Star ter Guide .)Q Is  t he  teleph one cab le  conn ected pr ope rly?A Make su re t he cab le is co nnected pr ope rly . (See  
“Set Up the Machine ,”  in  the Star ter Guide .)
No  a uto matic s witching bet wee n te lepho ne and  f a x c a lls .Q Is  t he ma ch in e  se t to  switch  aut omat ical ly  
bet wee n te lepho ne and  f a x c a lls ?A For th e machin e to s wit ch bet ween  fa x and  
te lep hon e ca lls aut oma tically , the recei ve mode 
m ust  be  set  to  ,  , or .  
If  y o u h ave  set  , conf irm t hat  a n 
ans wering  m achin e is con nected to the ma chine  
and  that it  is  tu rned  o n  with  a n  ou tgoing  message  
pr ope rly  re cor ded .  ( S ee “ Set tin g Receiv e Mode,”  
on p .1- 8.)
 
						

							1
2
3
4
5678
TOP
Back Previous Next
7-10
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Q Is  a  doc ument  stored i n me mor y,  le av in g  little 
or  no  mem ory  a vai lable ?A Print , s en d, o r d elet e an y do cumen ts  st ored  in 
me mor y.Q Has  an err or occurred dur ing r ece ption?A Check th e  LCD  fo r  an  err o r m essa ge. (See  
Ch apter 1 2, “ Tro ub les ho oting ,”  in t he Basic  Guide.)A Print an  Act ivity Re port and  check fo r an  e rro r. 
( S ee  “A CT IVITY REPO RT,” on  p.6- 5.)Q Is  pape r loa ded  in t he  mac hine ?A Make  sur e pa per  is loa ded in th e machin e. ( S ee 
“ S et U p th e Ma chine ,”  in  th e Sta rte r Gu ide.)Q Can  th e se nder’s  ma ch in e s en d  th e C NG  si gn al, 
whic h te lls  your  mac hine  th at  th e in coming c all 
i s a f ax call?A Some ma chines cann ot se nd t his  sig nal.  In su ch 
cases , receiv e the fa x man ually . Ca
nnot  receive a do cument man ually .
Q Is  t he ma ch in e  se t to  re ceive  man ually ?A For  the machine to  receive fa xe s man ually , rec eiv e 
m ode  must  be  set to  . (Se e “Set ting 
Rece ive M ode ,”  on  p.1- 8.)A If yo u set   to   in  loc ated in , the 
machine will receiv e faxes automat ically even  when 
the receiv e mode is set to . (S ee 
Chapt er13,  “Machine  Settings ,” in t he Basic  Guide.)Q Hav e y ou  dis c on nec ted  t he c all b y pres sing 
[St art] or dialin g the r e mot e rec ept ion ID af ter 
han ging up?A Always p re ss  [Sta rt]  or  dia l th e r em ote  re ception  ID 
bef ore hanging up . Otherwise you w ill disconnect 
the call.
 
						

							1
2
3
4
5678
TOP
Back Previous Next
7-11
T
a b le of Contents
Inde x
Ad
vanced F ax 
Feat ures
Ad vanced Cop y 
Feat ures
Netw ork
Remot e UI
System Monitor
Repor ts and Lists
T roub leshooting
Appendix
Print qua lity is  poor .
Q Is t he to ner lo w or une venly d is trib ute d?A Redist rib u te  th e tone r ins ide  the to ne r ca rtr id ge. If  
th e pr oblem  p er sist s,  rep lac e th e ton er car tr idg e. 
( S ee  Cha pte r 1 1, “Ma int en ance ,”  in  th e  Basic 
Gu ide.)Q Is t he co rrect type of  pape r loade d in t he 
mac hine?A Make  sur e y ou lo ad pa per that  mee ts th e 
r eq uir eme nts f or  u se . (See  Chapter 3,  “ P rint  
Me dia, ” in th e Basic  G uid e.)Q Is t he se nder’s ma chine f unctioning pr operly?A Ask th e se nde r to ch eck th at th e scan ning 
com ponents of  th e machin e are cle an.Q Is  th e  mac hin e i n  t oner  saver  mod e?A Set   to  in 
. (See Chapter  13, 
“ M ach ine  Set tings ,”  i n  t he Ba sic  Guide.)
F axes do no t print.
Q Hav e y ou  remo ved t he pl astic se al f r om  the 
ton er car tridg e?A Make sur e you r em ove  t he  seal from  the car tr idg e. 
( S ee  “S et U p t he  M ach ine ,”  in  the  Sta rte r G uide .)Q Is th e toner  cartrid ge in stalled pr operl y?A Make su re th e t one r car tr idg e is in stalle d pr op erly. 
( S ee  “S et U p t he  M ach ine ,”  in  the  Sta rte r G uide .)Q Is  t he  car tr id g e  ou t of  tone r?A Rep lac e the t on er c artr idg e.  (Se e Ch apter 11 , 
“Maintenance ,” in the Basic  Guide.)A Select  fo r  in  lo cated in  
. With  th is set tin g,  th e m ach ine 
will  n o t  st or e docu men ts in th e memory e ve n  if t he 
t o n er h as r u n ou t. (Se e Ch apter 13 , “Machin e 
Settings ,”  in the Basic Guide .)