Brother Mfc 6890cdw User Manual

							
Troubleshooting and Routine Maintenance155
B
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress MENU.
bPress  aor b to display 
Initial Setup .
cPress Initial Setup .
dPress aor b to display  Dial Tone .
ePress Dial Tone .
fPress Detection  or No Detection .
gPress Stop/Exit .
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for compatibility 
to reduce the modem speed for fax 
operations.
aPress MENU.
bPress  aor b to display  Fax.
cPress  Fax.
dPress  aor b to display 
Miscellaneous .
ePress Miscellaneous .
fPress aor b to display 
Compatibility .
gPress Compatibility .
hPress High, Normal  or 
Basic(for VoIP) .
„ Basic(for VoIP)  reduces the 
modem speed to 9600 bps. Unless 
interference is a recurring problem 
on your telephone line, you may 
prefer to use it only when needed.
„ Normal  sets the modem speed at 
14400 bps.
„ High  increases the modem speed to 
33600 bps. (factory setting)
iPress  Stop/Exit .
Note
When you change the compatibility to 
Basic(for VoIP) , the ECM feature is 
only available for color fax sending.
 
 
						

							
156
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more 
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
B&W Print Only One or more of the color ink 
cartridges have reached the end 
of their life.
While this message appears on 
the LCD, each operation works in 
the following way:
„ Printing
If you click  Grayscale in the 
Advanced tab of the printer 
driver you can use the 
machine as a black & white 
printer for approximately four 
weeks depending on the 
number of pages you print.
„ Copying
If the paper type is set to 
Plain Paper  or 
Inkjet Paper  you can 
make copies in black & white.
Duplex copy is not available 
when this message appears.
„ Faxing
If the paper type is set to 
Plain Paper  or 
Inkjet Paper  the machine 
will receive and print the faxes 
in black & white.
If a sending machine has a 
color fax, the machine’s 
‘handshake’ will ask that the 
fax be sent as black & white. 
If the paper type is set to 
Other Glossy  or 
Brother BP71 , the machine will 
stop all print operations. If you 
unplug the machine, or take out 
the ink cartridge, you cannot use 
the machine until you change to a 
new ink cartridge. Replace the ink cartridges. (See 
Replacing 
the ink cartridges  on page 167.)
 
						

							
Troubleshooting and Routine Maintenance157
B
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are not using genuine 
Brother Innobella™ ink the 
machine may not detect the ink 
cartridge. Use a new Genuine Brother Innobella™ 
Ink Cartridge. If the error is not cleared, call 
Brother Customer Service.
An ink cartridge is not installed 
properly. Take out the new ink cartridge and 
re
-install it slowly until it clicks. (See 
Replacing the ink cartridges  on page 167.)
Cannot Print One or more of the ink cartridges 
have reached the end of their life. 
The machine will stop all print 
operations. While memory is 
available, black & white faxes will 
be stored in the memory. If a 
sending machine has a color fax, 
the machines 
‘handshake’ will 
ask that the fax be sent as black & 
white. If the sending machine has 
the ability to convert it, the color 
fax will be stored in the memory 
as a black & white fax. Replace the ink cartridges. (See 
Replacing 
the ink cartridges  on page 167.)
Comm.Error Poor telephone line quality 
caused a communication error. Send the fax again or connect the machine 
to another telephone line. If the problem 
continues, call the telephone company and 
ask them to check your telephone line.
Connection Fail You tried to poll a fax machine 
that is not in Polled Waiting mode. Check the other fax machines polling 
setup.
Cover is Open. The scanner cover is not closed 
completely. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
Disconnected The other person or other 
persons fax machine stopped the 
call. Try to send or receive again.
Document Jam The document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long. See 
Using the ADF  on page 24.
See  Document jam  on page 163.
DR Mode in Use The machine is set to Distinctive 
Ring mode. You cannot change 
the Receive Mode from Manual to 
another mode. Set Distinctive Ring to off. (See 
Turning off 
Distinctive Ring  on page 71.)
High Temperature The print head is too warm. Allow the machine to cool down.
Error MessageCauseAction
 
						

							
158
Hub is Unusable.A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface. A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Image Too Long. The proportions of your photo are 
irregular so effects could not be 
added. Choose a regularly proportioned image.
Image Too Small. The size of your photo is too small 
to trim. Choose a larger image.
Ink low One or more of the ink cartridges 
are running out of ink. If a sending 
machine has a color fax to send, 
your machines ‘handshake’ will 
ask that the fax be sent as black & 
white. If the sending machine has 
the ability to convert it, the color 
fax will be printed at your machine 
as a black & white fax. Order a new ink cartridge. You can 
continue printing until the LCD shows 
Cannot Print
. (See Ordering 
accessories and supplies  on page ii and 
Replacing the ink cartridges  on page 167.)
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either 
corrupted, improperly formatted, 
or there is a problem with the 
memory card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full. The memory card or USB flash 
memory drive you are using 
already contains 999 files. Your machine can only save to your 
memory card or USB flash memory drive if 
it contains less than 999 files. Try deleting 
unused files to free some space and try 
again.
No Caller ID There is no incoming call history. 
You did not receive calls or you 
have not subscribed to the Caller 
ID service from your telephone 
company. If you want to use the Caller ID feature call 
your telephone company. (See 
Caller ID 
on page 71.) 
No Cartridge An ink cartridge is not installed 
properly. Take out the new ink cartridge and 
re
-install it slowly until it clicks. (See 
Replacing the ink cartridges  on page 167.)
No File The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memory card or USB Flash 
memory drive into the slot again.
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance159
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Black Start  or Color Start .
„ Remove the paper and load it again 
and then press  Black Start or 
Color Start . (See Loading paper and 
other print media  on page 10.)
The paper is jammed in the 
machine. Remove the jammed paper by following 
the steps in 
Printer jam or paper jam  
on page 164.
The outer back cover or inner 
back cover may not be closed 
properly. Open the outer back cover and inner back 
cover. Then close the inner back cover and 
outer back cover. Make sure they are 
closed properly.
No Response/Busy The number you dialed does not 
answer or is busy. Verify the number and try again.
Not Registered You tried to access a One Touch 
or Speed Dial number that is not 
programmed. Set up the One Touch or Speed Dial 
number. (See 
Storing One Touch Dial 
numbers  on page 81 and  Storing 
Speed Dial numbers  on page 83.)
Out of Memory The machines memory is full. Fax sending or copy operation in 
progress
Do one of the following:
„ Press  Stop/Exit  and wait until the other 
operations in progress finish and then 
try again.
„ Clear the data in the memory. To gain 
extra memory, you can turn off Memory 
Receive. (See  Turning off Memory 
Receive Operations  on page 60.)
„ Print the faxes that are in the memory. 
(See  Printing a fax from the memory  
on page 55.)
The memory card or USB flash 
memory drive you are using does 
not have enough free space to 
scan the document. Delete unused files from your memory card 
or USB Flash memory drive to make some 
free space and then try again.
Paper Jam Paper is jammed in the machine. Remove the jammed paper by following 
the steps in Printer jam or paper jam  
on page 164.
Make sure the paper length guide is 
adjusted to the correct paper size. Do not 
extend the paper tray when you load A5 or 
smaller size paper.
Replace Ink One or more of the ink cartridges 
have reached the end of their life. Replace the ink cartridge. (See 
Replacing 
the ink cartridges  on page 167.)
Error MessageCauseAction
 
						

							
160
Touchscreen initia
lization failedThe Touchscreen was pressed 
before the power on initialization 
was completed. Make sure that nothing is touching or 
resting on the Touchscreen.
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX
(If the LCD shows error 
number  46, see the error 
message 
Unable to Clean 46  
Unable to Init. 46  
Unable to Print 46  
in this table.) The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine.
Open the scanner cover and remove any 
foreign objects and paper scraps from 
inside the machine. If the error message 
continues, disconnect the machine from 
the power for several minutes, then 
reconnect it. (The machine can be turned 
off for approximately 24 hours without 
losing faxes stored in the memory. See 
Transferring your faxes or Fax Journal 
report
 on page 162.)
Unable to Clean 46
Unable to Init. 46
Unable to Print 46 The ink absorber box or flushing 
box is full. These components are 
periodic maintenance items that 
may require replacement after a 
period of time to ensure optimum 
performance from your Brother 
machine. The need to replace 
these items and the time period 
before replacement is dependent 
on the number of purges and 
flushes required to clean the ink 
system. These boxes acquire 
amounts of ink during the different 
purging and flushing operations. 
The number of times a machine 
purges and flushes for cleaning 
varies depending on different 
situations. For example, 
frequently powering the machine 
on and off will cause numerous 
cleaning cycles since the machine 
automatically cleans upon power 
up. The use of generic inks may 
cause frequent cleanings 
because generic inks could cause 
poor print quality which is 
resolved by cleaning. The more 
cleaning the machine requires the 
faster these boxes will fill up.
Note
Repairs resulting from the use 
of non-genuine supplies may 
not be covered under the 
stated product warranty.
 
The ink absorber box or flushing box will 
need to be replaced. Contact Brother 
Customer Service or a Brother Authorized 
Service Center to have your machine 
serviced. (See 
Brother numbers  
on page i.) 
Other reasons for cleaning are:
1 Machine automatically cleans after  clearing a printer jam.
2 Machine automatically cleans after  sitting idle for more than 45 days 
(infrequent use).
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance161
B
Unusable Device
Disconnect device
from front connect
or & turn machine
off & then onA broken device has been 
connected to the USB direct 
interface.
Unplug the device from the USB direct 
interface, then press 
On/Off to turn the 
machine off and then on again.
Unusable Device
Please Disconnect
USB Device. A USB device or USB Flash 
memory drive that is not 
supported has been connected to 
the USB direct interface.
(For more information, visit us at 
http://solutions.brother.com
.)Unplug the device from the USB direct 
interface.
Wrong Paper Size Paper is not the correct size. 1 Check that the machines Paper Size 
setting matches the size of paper in the 
tray. (See Paper Size and Type  
on page 28.) 
2 Also, check that the machine is set to  use the tray with the paper size you 
want. (See  Tray use in Copy mode  
on page 29 and  Tray use in Fax mode  
on page 29.)
3 Make sure you loaded the paper in a  Portrait position, as shown in the label 
on the tray.
4 (Duplex copy) After you have checked  the above settings and the paper 
position, press  Black Start or 
Color Start  to continue printing.
Error MessageCauseAction
 
						

							
162
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
back. If you do not press a key after 1 minute 
the animation starts running automatically 
again.
Note
You can press  dor c to pause the auto-
animation and go back to step-by-step 
mode.
 
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
„ Unable to Clean  XX
„ Unable to Init.  XX
„ Unable to Print  XX
„ Unable to Scan  XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  
on page 162 or  Transferring faxes to your PC  
on page 162.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine  on page 163.)
Note
If there is an error message on the 
machines LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Set your 
station ID  in the Quick Setup Guide.)
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  MENU.
cPress  aor b to display  Service.
dPress Service .
ePress Data Transfer .
fPress Fax Transfer .
gDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press  Stop/Exit .
„ Enter the fax number to which faxes 
will be forwarded. 
hPress  Black Start .
Transferring faxes to your PC B
You can transfer the faxes from your 
machines memory to your PC. The machine 
can store faxes for approximately 24 hours if 
there is a power failure.
aPress Stop/Exit  to interrupt the error 
temporarily.
bMake sure you have installed  MFL-Pro 
Suite  on your PC, and then turn on  PC 
FAX Receiving  on the PC. (For details 
see  PC- FAX receiving  for Windows
® in 
the Software User’s Guide on the 
CD-ROM.)
 
						

							
Troubleshooting and Routine Maintenance163
B
cMake sure you have set PC Fax 
Receive on the machine. (See PC Fax 
Receive  on page 58.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
dDo one of the following:
„ To transfer all faxes to your PC, 
press  Yes. You will be asked if you 
want to also turn on backup print.
„ To exit and leave the faxes in the 
memory, press  No.
ePress  Stop/Exit .
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Set your 
station ID  in the Quick Setup Guide.)
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  MENU.
cPress  aor b to display  Service.
dPress Service .
ePress Data Transfer .
fPress Report Trans.
gEnter the fax number to which the Fax 
Journal report will be forwarded.
hPress Black Start .
Document jam B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
right.
 
dClose the ADF cover.
ePress Stop/Exit .
IMPORTANT
To avoid future document jams close the 
ADF cover properly by pressing it down 
gently in the middle.
 
 
						

							
164
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aPull the paper trays (1) out of the 
machine.
 
 
bPush the two green levers up on both 
sides.
 
1
1