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Brother Hl 3260n User Manual

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    							6-20
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    ☛
    ☛☛ ☛ 1.Open the Duplex unit by lifting the catch.
    ZAEP331E 
    Fig. 6-31
    ☛
    ☛☛ ☛ 2.While lifting the lever, lift cover Z1 () and remove the jammed paper ().
    Z1
    ZAEY160E 
    1
    2
    Fig. 6-32
    ☛
    ☛☛ ☛ 3.If the jammed paper is not removed in step 2, while lifting the lever, lift cover
    Z2 () and remove the jammed paper ().
    Z2
    ZAEY170E 
    1
    2
    Fig. 6-33
     
    						
    							CHAPTER 6 TROUBLESHOOTING
    6-21
    ☛
    ☛☛ ☛ 4.Close cover Z2 and then cover Z1.
    Z 1
    Z 2
    Fig. 6-34
    ☛
    ☛☛ ☛ 5.Close the Duplex unit.
     
    						
    							6-22
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    							CHAPTER 6 TROUBLESHOOTING
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    Possible Cause Solutions
    Is the power on? If not, confirm that the cord is securely plugged into the
    power outlet and the printer.
    Turn on the printer power.
    Is the paper set? Load paper into the paper tray.
    See “Loading paper in the standard paper tray” in Chapter 1.
    Is your specified paper
    size correct?Set the specified paper in any of the input trays.
    Adjust the paper size dial to match the size and feed
    direction of the paper in the paper tray.
    See “Paper handling” in Chapter 1.
    Is your specified paper
    type correct?Set the specified paper in any of the input trays.
    Adjust the paper type using the Control panel.
    See “Control panel” in Chapter 3.
    Can you print a
    configuration page?If you cannot print a configuration page, it probably indicates
    a printer malfunction. You should contact your sales or
    service representative.
    If you can print a configuration page but cannot get the
    printer to print when you issue a print command from your
    computer, it probably means there is a problem with your
    computer.
    Also keep it in mind that large, complex data might take a
    long time for the printer to process.
    Is the interface cable
    between the printer and
    your computer connected
    securely?Connect the interface cable correctly. If there are any
    securing clips or screws, confirm they are fastened securely.
    Are you using a correct
    interface cable?The type of interface cable you should use depends on your
    computer. Be sure to use the correct one.
    See “Parallel Interface cable” in Chapter 1.
    If the cable is damaged or worn, replace it with a new one.
    Did you connect the
    interface cable after
    turning on the main
    switch?Check the interface cable is connected before turning on the
    power switch.
     
    						
    							6-24
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    If you are not satisfied with the printout quality, check the problem and take
    the necessary action to clear it.
    ✒
    ✒✒ ✒ Note
    • It is possible that paper could meet all of the guidelines listed in the
    specifications and still not print satisfactorily. This may be due to
    temperature, humidity or other variables over which the printer has no
    control. If you cannot clear print problems, consult the dealer where you
    purchased the printer.
    Status Possible Causes, Descriptions, and Solutions
    The area on the page that should be
    white or free of toner is a hazy gray.Adjust the image density correctly.
    See “Control Panel” in Chapter 3.
    The edge of the paper is hazy gray. If paper is curled, replace the paper.
    The back of the printed output is
    hazy gray.Check if the size setting on the paper tray dial
    matches the setting on Control panel. If not, set it
    to the size and feed direction of the paper loaded
    in the tray.
    If you print something after printing on paper
    whose size is smaller than the actual document
    size, the back of the next output may be hazy gray.
    See “Print Media and Sizes” and “Settings from the
    printer driver” in Chapter 1.
    Image quality varies when printing
    on thick paper or on transparencies.Set to “Thick paper” by switching the lever inside
    the tray 2 or by specifying this for the Multi-
    purpose tray from the printer driver.
    See “Control Panel” in Chapter 3.
    Adjust image density to darker.
    See “Control Panel” in Chapter 3.Print image is too light.
    If the toner save mode is specified using the
    Control panel, the whole image gets lighter.
     
    						
    							CHAPTER 6 TROUBLESHOOTING
    6-25
    Status Possible Causes, Descriptions, and Solutions
    Print image is too dark. Adjust image density to lighter.
    See “Control Panel” in Chapter 3.
    Some parts of the print image are
    not clear.Due to a sudden change in temperature,
    condensation might appear inside the machine
    and reduce the print quality. If this occurs when
    you move the printer from a cold room to a warmer
    room, don’t use the printer until it has come up to
    room temperature.
    Clean the Friction pad if it is dirty.
    See “Cleaning the Friction Pad” in Chapter 5.Multiple pages are fed through the
    printer at once.
    Clean the Pad inside the tray if it is dirty.
    See “Cleaning the Pad inside the tray” in Chapter
    5.
    Image is printed on the reverse side
    of the paper.The paper is upside down in the tray, turn it over.
    Check the paper size settings. The size specified
    with the paper size dial might be different from the
    actual paper size. Make the correct dial setting.
    See “Changing the paper size of the paper tray” in
    Chapter 1.
    Use the recommended paper. Avoid using curled,
    folded, or wrinkled paper, perforated paper, or
    glossy paper.
    See “Recommended Paper” in Chapter 1.
    Confirm that the side guides and the rear guide of
    the paper tray are set correctly.
    See “Loading paper in the standard paper tray” in
    Chapter 1.
    Paper jams occur frequently.
    Clean the Friction pad and the Paper feed roller, if
    it is dirty.
    See “Cleaning the Friction Pad” or “Cleaning the
    Paper Feed Roller” in Chapter 5.
    The Control panel error message
    stays on after removing the jammed
    paper.Open the Front cover of your printer and then
    close it. Be sure to close the lower vertical paper
    feed cover.
    See “Paper Jams and How to clear them” in this
    chapter.
     
    						
    							6-26
    Status Possible Causes, Descriptions, and Solutions
    Check the paper size settings. The size specified
    with the paper size dial might be different from the
    actual paper size. Set the dial to the correct
    setting.
    See “Paper handling” in Chapter 1.Desired tray isn’t used for the output.
    When you are using a Windows operating system,
    the printer driver settings override those specified
    using the Control panel. Specify the desired output
    tray using the printer driver.
    See “Setting the Media from the Printer driver” in
    Chapter 1.
    The printed image is different from
    the image in the computer.When you use some features such as enlargement
    and reduction, the layout of the image might be
    different from that shown in the computer display.
    Before printing, use the print preview to see how
    the page will look when printed. If necessary,
    adjust the settings.
    It takes a long time to resume
    printing.The data is so large or complex that it takes time to
    process it. If the Data lamp is blinking, the data
    processing is being done. Just wait until it
    resumes.
    Image is printed in the wrong
    orientation.Specify  the correct orientation in the printer driver.
    See “Features in the PCL printer driver” or
    “Features in the PS printer driver” in Chapter 2.
    Part of the image cannot be printed. A paper size which is smaller than that specified in
    the application is used for printing. Load the
    correct size of paper.
    The output from Finisher is curled
    and a paper jam has occurred in the
    Finisher.A paper jam may have occurred because of curled
    paper in the output tray. If the output paper is
    curled, remove the paper from the paper tray and
    load it again after turning it over.
     
    						
    							CHAPTER 6 TROUBLESHOOTING
    6-27
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    If the printed page is stained with toner or has vertical stripes, clean the
    printer interior. See “Cleaning” in Chapter 5.
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                               Stains                            Stripes             Stains at Fixed Intervals
    Fig. 6-36
    If the same print problem occurs after cleaning, take any of the following
    actions:
      Make sure that you use paper or Transparencies that meet specifications
    and have the correct printing surface.
      Check that the toner bottle is not damaged. If it is damaged, replace it
    with a new one.
     
    						
    							6-28
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    The printed page may have white spots in black text and graphics areas.
    Make sure that you use paper or Transparencies that meet the printer’s
    specifications and have the correct printing surface.
    Fig. 6-37
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    If toner scatters around printed characters and stains the printed page, clean
    the printer interior. See “Cleaning” in Chapter 5.
    Fig. 6-38
    If the same print problem occurs after cleaning, take any of the following
    actions:
      Make sure that you use paper, Transparencies, or envelopes that meet
    the printer’s specifications.
      Check for glue on the paper. Glue causes toner to scatter.
      If toner scatters over the entire printing surface, adjust the print density.
     
    						
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    6-29
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    If an entire page is printed in black, make sure that the toner bottle is
    properly installed. Never use heat-sensitive paper, or it may cause this
    problem.
    Fig. 6-39
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    If nothing is printed on pages, make sure that the toner bottle is not empty
    and that you are using paper, Transparencies, or envelopes that meet the
    printer’s specifications.
    If a stack of paper is not fanned, more than one sheet may be loaded at a
    time, which may cause blank pages to be ejected.
    Fig. 6-40
     
    						
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