Brother Hl 3260n User Manual

							CHAPTER 6 TROUBLESHOOTING
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							CHAPTER 6 TROUBLESHOOTING
6-1
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TONER EMPTY
Replace the toner bottle
The Toner bottle is empty. Replace the Toner bottle.
If the “TONER EMPTY” message does not disappear
after replacing the Toner bottle, follow these
instructions:
- Confirm the printer power is on.
- Leave the Front cover open for over 10 seconds.
- Close the Front cover.
COVER OPEN
Close the front cover
The Front cover is open. Close the Front cover.
COVER OPEN
Ensure that the Cover of the Duplex unit
is closed.
The Duplex cover is open. Close the Duplex cover.
COVER OPEN
Ensure that the Cover of the Mailbox Unit
is closed
The Mailbox cover is open. Close the Mailbox cover.
COVER OPEN
Close the Bridge Unit Cover
The Bridge unit cover is open. Close the Bridge unit
cover.
COVER OPEN
Close the Finisher Cover
The Finisher cover is open. Close the Finisher cover.
COVER OPEN
Close the Right Cover
The Right cover is open. Close the Right cover.
COVER OPEN
Close the Paper Tray Right Cover
The Paper tray right cover is open. Close the Paper
tray right cover.
COVER OPEN
CLOSE UPPER RIGHT COVER
The Upper right cover is open. Close the Upper right
cover.
COVER OPEN
Close the Interchange Unit Cover
The Interchange unit cover is open. Close the
Interchange unit cover.
PAPER JAM:(XX)
Open the Printer Front Cover and refer to
the diagram for more information
Check where the jam is referring to the diagram inside
the front cover of the printer.
JAM TANDEM FENCE
Remove jammed paper from the tandem
fence (paper divider) of the LT-xxxx paper
tray
A paper jam has occurred at the Tandem fence.
Remove the jammed paper from the Tandem fence.
 
						

							6-2
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NO TRAY xx
The indicated paper Tray was not
detected, install it, or ensure it is inserted
correctly.
There is no Paper cassette in Tray xx. Install the Paper
cassette into Tray xx.
NO MP TRAY
Install the MP Tray
There is no MP tray. Install the MP tray.
NO PAPER T xx
Load paper into Tray xx
There is no paper in Tray xx. Load paper into Tray xx.
NO PAPER MP
Load paper into the Multipurpose (MP)
Tray
There is no paper on the Multi-purpose tray. Load
paper onto the Multi-purpose tray.
SIZE ERROR T xx
Specify the correct paper size for the
indicated tray
Paper size in Tray xx is wrong. Load the right size of
paper.
SIZE ERROR DX
The duplex unit can only print in the sizes
specified. Specify the correct paper size:
A4 or Letter
Paper size in the Duplex unit is wrong. Load the right
size of paper.
SIZE ERROR FS
The Finisher does not accept the size
specified.
Paper size in the Finisher is wrong. Load the right size
of paper.
SIZE ERROR ST
The Stapler does not accept the size
specified.
Paper size in the Stapler is wrong. Load the right size
of paper.
SIZE ERROR MX
The Mailbox unit does not accept the size
specified. Specify the correct paper size
A4 or Letter
Paper size in the Mailbox unit is wrong. Load the right
size of paper for use in the Mailbox
SIZE MISMATCH
Paper mismatch between the Printer and
the Printer Driver setting. Load Paper xx
size into Tray xx
Paper size is wrong. Load the right size of the paper.
MANUAL FEED
Load Paper xx size into the Manual
Feeder, and press the Go button.
Paper size on the Multi-purpose tray is wrong. Load
the right size of paper on the Multi-purpose tray.
NO DX UNIT
Install the Duplex Tray
There is no Duplex unit. Install the Duplex unit.
NO MX UNIT
Change the properties of the job or install
an MX Unit.
There is no Mailbox unit. Install the Mailbox unit.
NO DRUM UNIT
A Drum Unit was not detected, please
install one
There is no Drum unit. Install the Drum unit.
NO FUSING UNIT
A fusing Unit was not detected, please
install one
There is no Fusing unit. Install the Fusing unit.
 
						

							CHAPTER 6 TROUBLESHOOTING
6-3
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NO SP-5000
Install the Interchange unit
There is no Interchange unit. Install the Interchange
unit.
NO BU-5000
Install the Bridge unit
There is no Bridge unit. Install the Bridge unit.
NO FS-5050
Install the Finisher unit or check your
printer driver is configured correctly
There is no Finisher unit. Install the Finisher unit.
CARD ERROR
An error when accessing the Flash card,
check the driver is formatted and not in
Write Protect mode
It is impossible to access the card. Turn off the printer
and then turn it back on again.
CARD REMOVAL
The Flash card was removed while the
printer was powered on. Power cycle the
printer
The card was removed while the printer was turned
on. Turn off the printer and then turn it back on again.
BUFFER ERROR
Check the cable connection between the
computer and printer
Interface communication error. Check the interface
setting.
DOWNLOAD FULL
The download buffer of the printer is full.
Add more memory to the printer
Download font overflow. Add memory.
FONT FULL
The font memory area is full. Delete fonts
or add more memory to the printer.
Download font overflow. Add memory.
IGNORE DATA
Check that the correct driver is being
used and/or try adding more printer
memory.
Postscript error occurred. Add memory.
MEMORY FULL
The printer memory is full and the printer
is unable to print the page. Add more
memory.
The memory is full. Add memory.
PRINT OVERRUN
Select a lower resolution or set the page
protect option in the driver to the correct
size.
There is an error inside the printer. Use a lower
resolution or set the page protection to the correct
size for the paper size you are using.
 
						

							6-4
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STACKER FULL
Remove the paper from specified output
tray.
The stacker is full. Remove the printed paper from the
stacker.
HDD ERROR
An error occurred accessing the HDD,
power cycle the printer and check that it is
formatted
Communication error with the Internal HDD. Turn off
the printer and then turn it back on again.
T2 LEVER ERROR
Check the Lever in tray 2 is set for the
type of paper specified in the print job.
When you use thick paper, set the lever on the paper
size dial to the thick setting.
MEDIATYPE ERROR
Specify the correct media type: xx
Load correct media / type of paper.
DIMM ERROR
Ensure that the DIMM is installed
correctly
Installed DIMM is poor or incorrectly connected. Turn
off the printer and check the DIMM.
STORAGE FULL
There is no more space on the device,
delete some files or format the drive
The HDD or the Compact flash is full. Delete
unwanted storage data.
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CHANGE DRUM SOONSee Replacing the drum unit in Chapter 5.
TONER LOWReplace the toner bottle.
REPLACE 120K KITReplace the 120K kit. If you want to replace it, consult
your dealer or our authorized service representative.
STAPLE EMPTYAdd staples. See Adding staples in Chapter 5.
 
						

							CHAPTER 6 TROUBLESHOOTING
6-5
   
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When any of the following messages appear on the LCD, turn the printer Off,
wait 5 seconds and then turn the printer On again. If this does not clear the
problem, consult your dealer or our authorized service representative.
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ERROR ###
SERVICE CALLTurn off the printer. Wait a few seconds, then turn it on
again.
 
						

							6-6
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If staples do not eject properly, they might be jammed.
✒ Note
• Staples might jam because of curled paper.  In this case, try turning the
paper over in the tray.
• After removing the jammed staples, staples might not be ejected for the
first few times.
☛
☛☛ ☛ 1.Open the Front cover of the finisher.
Fig. 6-1
☛
☛☛ ☛ 2.Remove the cartridge.
Fig. 6-2
 
						

							CHAPTER 6 TROUBLESHOOTING
6-7
☛
☛☛ ☛ 3.Open the Face plate of the cartridge.
ZAEH210E 
Fig. 6-3
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☛☛ ☛ 4.Remove the jammed Staples.
ZAEH210E 
Fig. 6-4
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☛☛ ☛ 5.Close the Face plate of the cartridge.
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☛☛ ☛ 6.Reinstall the cartridge. It should click into place.
Fig. 6-5
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☛☛ ☛ 7.Close the Front cover of the Finisher.
 
						

							6-8
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When a paper jam occurs, an error message appears on the panel display.
The procedure you should follow to remove the jammed paper depends on
the location of the jam, which is indicated on the panel display.
!Caution
• When removing jammed paper, do not touch the fusing section because
it becomes very hot.
✒ Note
• More than one jammed area might be indicated. In this case, check every
applicable area. See the following illustrations.
Fig. 6-6
• If paper continues to jam, check the following points.
      - Confirm that the setting of the paper size dial matches the size and
feeding direction of the paper loaded in the paper tray.
  - Confirm that the toner bottle is installed correctly.
• If a paper jam still occurs, contact your sales or service representative.
• Do not leave any torn paper scraps within the printer.
 
						

							CHAPTER 6 TROUBLESHOOTING
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☛☛ ☛ 1.Open the Lower right cover 1.
ZAEH040E 
Fig. 6-7
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☛☛ ☛ 2.Remove the jammed paper from inside the Lower right cover 1.
ZAEH041E 
Fig. 6-8
☛
☛☛ ☛ 3.Close the Lower right cover 1.
✒ Note
Close the cover by pushing the center area of the cover.