Blackberry Torch 9800 6 0 User Guide

							2.Press the  key >  Options  > Smart Dialing .
3. In the  Number field, type the main phone number for an organization.
4. In the  Wait For field, set how long your BlackBerry® device waits before dialing an extension.
5. In the  Extension Length  field, set the default length for extensions.
6. Press the 
 key >  Save.
Conference calls
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service hasprovided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or
computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference callbridge number and access codes. If you do not have a conference call bridge number, you can create a conference call bycalling other contacts and joining the calls together.
Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported.If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the 
 key >  Add Participant .
2. Type a phone number or highlight a contact.
3. Press the 
 key.
4. During the new call, press the 
 key to join your first contact to the conference call.
5. To join another contact to the call, repeat steps 1 to 4.
Related topics
Place a call on hold, 50
Create a phone number link for a conference call 1. Type a phone number for the conference call bridge.
2. Type  X and the access code.
Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
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							1.During a conference call, press the  key >  Split Call .
2. Click a contact.
To return to the conference call, press the 
 key >  Join.
Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
1. During a conference call, press the 
 key >  Drop Call .
2. Click a contact.
Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your
wireless service provider, this feature might not be supported.
During a conference call, press the 
 key >  Transfer  or Flash
Call logs About call logs Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placed
call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated
duration of the call. For more information about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your
call logging options, you can also view call logs in the messages application. Depending on your theme, when you miss a call, a
missed call indicator might also appear at the top of the Home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your
BlackBerry® device for 30 days.
Send a call log 1. From the Home screen, press the 
 key.
2. Click the  call log icon.
3. Highlight a call log.
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							4.Press the  key >  View > History .
5. Press the 
 key >  Forward .
Delete call logs 1. From the Home screen, press the 
 key.
2. Click the  Call Log icon.
3. Do one of the following: • To delete a single call log, highlight a call log.
• To delete a range of call logs, highlight a call log. Press and hold the  Shift key. On the trackpad, slide your finger up or
down. Release the  Shift key.
4. Press the 
 key >  Delete .
Add, change, or delete call log notes 1. From the Home screen, press the 
 key.
2. Click the  call log icon.
3. Highlight a call log.
4. Press the 
 key >  View > History .
5. Click a call log.
6. Press the 
 key.
• To add notes, click  Add Notes. Type call notes.
• To change notes, click  Edit Notes. Change the call notes.
• To delete notes, click  Edit Notes. Press the 
 key > Clear Field .
7. Press the 
 key >  Save.
View call logs in the Messages application 1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Call Logs and Lists .
• To show recent and missed calls in the Messages application, select the  All Calls option.
• To hide call logs in the Messages application, select the  None option.
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							Multiple phone numbers
About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you
use as your active phone number. You have multiple phone numbers associated with your device if one of the following
situations applies:
• Your device uses a SIM card and your SIM card supports more than one phone number.
• Your wireless service provider has set up your device to support more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you
receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any
calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy
signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you are already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of
the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number 1. From the Home screen, press the 
 key.
2. Click the area at the top of the screen, above the tabs.
3. Click the phone number that you want to set as the active phone number.
Related topics
My phone number appears as Unknown in the Phone application, 66
I cannot make or receive calls, 66
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							Phone options
Turn on dialing from the Lock screen 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security > Password .
3. Select the  Allow Outgoing Calls While Locked  check box.
4. Press the 
 key >  Save.
Sort phone numbers or contacts on the Phone screen 1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Call Logs and Lists .
• To sort phone numbers or contacts by frequency of use, change the  Phone List View field to Most Used .
• To sort contacts alphabetically by contact name, change the  Phone List View field to Name.
• To sort phone numbers or contacts by most recent use, change the  Phone List View field to Most Recent .
3. Press the 
 key >  Save.
Hide or display your phone number when you make calls Your wireless network can override the option that you choose.
1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > In-call Settings .
• To hide your phone number when you make calls, change the  Restrict My Identity field to Always.
• To display your phone number when you make calls, change the  Restrict My Identity field to Never.
• To allow your wireless network to decide whether to hide or display your phone number, change the  Restrict My
Identity  field to  Network Determined .
3. Press the 
 key >  Save.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or
passwords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 
 key >  Options .
3. If necessary, click  General Options.
4. Clear the  Confirm Delete  check box.
5. Press the 
 key >  Save.
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							Change how you answer or end calls with the holster or the slider1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > In-call Settings .
• To answer calls automatically when you remove your BlackBerry® device from the holster or when you open the slider, change the  Auto Answer Calls  field to Out of Holster , Slide Open , or Both .
• To stop answering calls automatically when you remove your device from the holster or when you open the slider, change the  Auto Answer Calls  field to Never.
• To end calls automatically when you insert your device in the holster or when you close the slider, change the  Auto End
Calls  field to  Into Holster , Slide Close , or Both .
• To stop ending calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls  field to Never.
3. Press the 
 key >  Save.
Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact yourwireless service provider.
1. From the Home screen, press the 
 key.
2. Press the 
 key >  Status  > Last Call  or Total Calls  > Clear Timer .
3. Press the 
 key >  Save.
About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and
frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode 1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Hearing Aid Mode .
3. Change the  Mode Enabled field to Telecoil.
4. Press the 
 key >  Save.
The H-T telecoil indicator appears at the top of the Home screen.
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second,
you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text
that you can read on your TTY device.
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							If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTYdevice to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your
BlackBerry device, visit  www.shopblackberry.com .
Turn on TTY support 1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > TTY .
3. Change the  TTY Mode field to Yes.
4. Press the 
 key >  Save.
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the  TTY Mode field to No.
Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring toneFrom the Home screen, press the  key. Press the  key >  Phone
Ring Tones .Check your voice mailPress and hold  1.Send an incoming call to voice mail when your
BlackBerry® device is inserted in a holsterPress and hold the  Volume Down key on the right side of your device.Set up speed dial for a contactFrom the Home screen or in the phone application, press and hold the key
that you would like to assign speed dial to.Add an extension to a phone numberPress the  Alt key and  X. Type the extension number.Type a letter in a phone number fieldPress the  Alt key and the letter key.Insert a plus sign (+) when typing a phone numberPress  OTurn on or turn off the speakerphone during a callPress the  key on the keyboard.Stop listening to a call with a wireless headsetPress the  key on the keyboard.Change the active phone numberFrom the Home screen, press the  key. Click your phone number at
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							Troubleshooting: Phone
I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off. • Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 57
Call waiting, call forwarding, and call blocking, 55 Switch the active phone number, 62
My phone number appears as Unknown in the Phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phonenumber appears in the Phone application.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > SIM Card .
3. Highlight the phone number.
4. Press the 
 key >  Edit SIM Phone Number .
5. Type your phone number.
6. Click  OK.
I cannot check my voice mail Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check yourvoice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the
voice mail for your alternate phone number.
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							• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact yourwireless service provider or administrator.
Related topics
Switch the active phone number, 62
I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry
device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related topics
Bluetooth technology, 245
Change the language for voice commands, 69
I cannot change the number of times that my device rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device
rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit  www.blackberry.com/go/devices .
Related topics
Feature availability, 27User GuidePhone67 
						

							Voice commandsPerform an action using a voice command 1. On the Home screen or in a folder, click the  Voice Dialing icon.
2. After the beep, say a voice command.
Related topics
I cannot make calls using a voice command, 67
Available voice commands "Call " Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kitor wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth
technology. You cannot make calls to emergency numbers using voice commands.
"Call  " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact
has a work phone number and a mobile phone number, you can say "Call  work" to call the work phone number.
"Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dialextensions only within your company.
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active
phone number.
"Check signal strength" Say this voice command to check your wireless coverage level.
"Check network" Say this voice command to check the wireless network that your device is connected to.
"Check battery" Say this voice command to check the battery power level.
"Repeat" Say this voice command to have the last voice prompt repeated to you.User GuideVoice commands68