Blackberry Torch 9800 6 0 User Guide

							Move to the current datePress TMove to a specific datePress G
Troubleshooting: Calendar
I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
Related topics
Schedule a meeting or an appointment, 170
I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Privatecheck box when you change a recurring appointment or meeting.
Related topics
Schedule a meeting or an appointment, 170
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on yourcomputer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 175 About synchronization conflicts, 86
I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® devicethat supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the
Join Now option appears and your device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
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							Try the following actions:
• If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the  Location field or the  Notes section.
• If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waits before dialing an extension. From the Home screen, press the 
 key. Press the  key >  Options  > Smart
Dialing . In the  To access extensions in all other corporations  section, change the Wait For field to the highest value. Try
entering the conference call with the Join Now option again.
Related topics
Enter a conference call meeting, 174
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							Contacts
Contact basics
Add a contact • To add a contact using the Contacts application, on the Home screen, click the  Contacts icon. At the top of the screen, click
New Contact . Type the contact information. Press the 
 key > Save.
• To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the
 key >  Add to contacts . If necessary, add contact information. Press the  key > Save.
Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add acustom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all
your contacts.
1. When you are adding or changing a contact, in the  Custom Fields section, click Add Custom Field .
2. Click a field.
3. Press the 
 key >  Change Field Name .
4. To change the name of the field, place the cursor in the field. Press the 
 key >  Change Field Name . Type a name for
the field. Press the 
 key on the keyboard.
5. Type the information that you want to add to the custom field.
6. Press the 
 key >  Save.
You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your
computer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.
Related topics
Contact list field data is not appearing on my computer, 188
Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. Afterdialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or
prompts you to type them (wait).
1. After you type the main part of a phone number in a phone number field, press the 
 key.
2. Click  Add Pause  or Add Wait .
3. Type the additional numbers.
4. Press the 
 key >  Save.
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							Change or delete a contact1. On the Home screen, click the  Contacts icon.
2. Highlight a contact.
3. Press the 
 key.
• To edit the information for the contact, click  Edit. Change the contact information. Press the 
 key >  Save.
• To delete a contact, click  Delete.
Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.
1. On the Home screen, click the  Contacts icon.
2. Press the 
 key >  Lookup .
3. Type part or all of a contact name. 4. Press the 
 key on the keyboard.
5. Press the 
 key.
• To add a contact to your contact list, click  Add to Contacts.
• To add all the contacts, click  Add All to Contacts.
• To view information for a contact, click  View.
• To delete a contact from the contact lookup results, click  Delete.
• To delete the contact lookup results, click  Delete Lookup.
• To start a new contact lookup, click  Lookup.
Customizing contacts Add a contact picture for caller ID 1. On the Home screen, click the  Contacts icon.
2. Highlight a contact.
3. Press the 
 key >  Edit.
4. Press the 
 key >  Add Picture .
5. Find, highlight, and click a picture.
6. If necessary, move the crop box to the portion of the picture that you want to use.
7. Press the 
 key >  Crop & Save .
8. Press the 
 key >  Save.
Related topics
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							My contact pictures keep changing, 188Change or delete a contact picture 1. On the Home screen, click the  Contacts icon.
2. Highlight a contact.
3. Press the 
 key >  Edit.
4. Highlight the contact picture. •To change the contact picture, press the 
 key >  Replace Picture . Highlight a picture. Press the  key > Select.
• To delete the contact picture, press the 
 > Delete Picture .
5. Press the 
 key >  Save.
Related topics
My contact pictures keep changing, 188
About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos thatappear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes withthe task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications.
Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the 
 key >  Categories .
2. Select the check box beside a category. 3. Press the 
 key >  Save.
To remove a category from a contact, task, or memo, clear the check box beside the category.
Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the  Applications folder, click the  Contacts icon, Tasks icon, or  MemoPad  icon.
2. Press the 
 key >  Filter.
3. Press the 
 key >  New.
4. Type a name for the category.
5. Press the 
 key on the keyboard.
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							To delete a category, highlight the category. Press the  key > Delete .
Synchronizing contacts About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless
network.
The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the email
application on their computer over the wireless network. When a subscriber files or deletes email messages on their smartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make to
email message in the email application on their computer should be reflected on the smartphone.
In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or email
cannot be synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their
organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the 
 key >  Options .
2. If necessary, click a calendar or contact list.
3. Select the  Wireless Synchronization  check box.
4. Press the 
 key >  Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Some characters in calendar entries do not appear correctly after synchronization, 179 About synchronization conflicts, 86
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							About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrydevice data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 175 Some characters in calendar entries do not appear correctly after synchronization, 179
User GuideContacts185 
						

							Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Personal distribution lists
Create a personal distribution list You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution
lists that you create on your BlackBerry® device do not appear in the email application on your computer.
1. On the Home screen, click the  Contacts icon.
2. Press the 
 key >  New Group .
3. Type a name for the personal distribution list. 4. Press the 
 key >  Add Member .
5. Click a contact.
6. To add another contact, repeat steps 4 to 5.
7. Press the 
 key >  Save Group .
Change or delete a personal distribution list 1. On the Home screen, click the  Contacts icon.
2. Highlight a personal distribution list.
3. Press the 
 key.
• To change a personal distribution list, click  Edit Group. Click a contact. Click  Add Member, Change Member , or Delete
Member . Press the 
 key > Save Group .
• To delete a personal distribution list, click  Delete Group > Delete .
Note:  When you delete a contact from a personal distribution list, the contact remains in your contact list.
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							Multiple contact lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on
your device. For example, if your device is associated with a work email account and a personal email account, you might be
able to view your work contact list and your personal contact list on your device. For more information, contact your wireless service provider.
View a different contact list 1. On the Home screen, click the  Contacts icon.
2. Press the 
 key >  Select Contacts .
3. Click a contact list.
Change the default contact list 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Advanced System Settings  > Default Services .
3. Change the  Contact List (SYNC)  field.
4. Press the 
 key >  Save.
Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items.
2. Press the 
 key >  Options .
3. If necessary, click  General Options.
4. Clear the  Confirm Delete  check box.
5. Press the 
 key >  Save.
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							Change the display options for contactsYou can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.1. On the Home screen or in a folder, click the  Options icon.
2. Click  Typing & Input  > Language .
3. Change the  Global Name Display  field.
4. Press the 
 key >  Save.
View the number of contacts stored on your device 1. On the Home screen, click the  Contacts icon.
2. Press the 
 key >  Options .
3. Click a contact list.
The Number of Entries field displays the number of contacts that are stored in the contact list.
Sort contacts or tasks 1. On the Home screen or in the  Applications folder, click the  Contacts icon or Tasks icon.
2. Press the 
 key >  Options .
3. If necessary, click  General Options.
4. Change the  Sort By field.
5. Press the 
 key >  Save.
Troubleshooting: Contacts Contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For
example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with
the email application on your computer, because the birthday field is a date field in the email application on your computer.
Related topics
Create a custom contact field, 181
My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one
application on your BlackBerry® device to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.
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