Blackberry Torch 9800 6 0 User Guide

							I cannot file emailTry the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Reconcile email over the wireless network, 13
I cannot send text messages Depending on your wireless service plan, this feature might not be supported.Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn on or turn off a network connection, 234
I am not receiving text messages Depending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you shouldreceive messages when you return to a wireless coverage area.
Some messages no longer appear on my device If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and
text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the  Delete On field is set to  Mailbox & Handheld ,
email that you delete in the email application on your computer is also deleted from your device.
A message, attachment, or Google Mail conversation is cut short or doesn't
appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
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							•If "More available" appears at the end of the message or attachment, press the  key >  More  or More All .
• If part of a Google Mail™ conversation doesn't appear, press the 
 key >  More of Conversation .
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
Related topics
Receive only the first section of long email messages, 80
HTML email messages do not appear correctly Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• Try downloading external pictures. Press the 
 key >  Get Images .
• Try viewing your message in plain text. Press the 
 key >  Get Plain Text .
Related topics
View email in plain text format, 74
Some email folders appear dimmed If you cannot forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email over the wireless network, 13
Email filters are not working correctly Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email.
Related topics
Email filters, 82
I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for
cell broadcast messages.
Clear the check box beside all languages that your SIM card does not support.
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							I cannot attach a file to a text messageDepending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slideshow.
Try the following actions:
• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).
• Verify that the file is not copyright protected.
• If templates are available for your BlackBerry® device, use a blank template to compose your text message.
I cannot use a shortcut to view one type of message in a message inbox If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message
inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model andwireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit  www.blackberry.com/go/devices .
Related topics Feature availability, 27
A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device.
1. To download the content, click the skipped content bar. 2. Click  More.
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							A question mark appears on a slideA question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
1. To download the slide, highlight the slide. 2. Press the 
 key >  Retrieve .
The number of new or unopened messages is different than I expect The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.
Related topics
View filed messages, 78
Hide messages from the Messages application, 77
Hide filed email from the message inbox, 78
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							FilesFile basics
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your emailaccount uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages withoutdownloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also
rename, move, and delete files on your organization's network from your device.
To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,that are designed for use on BlackBerry devices.
Open a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the 
 key.
2. If necessary, click  Retrieve Attachment Information .
3. Click  Open Attachment .
4. If necessary, on the  Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
Related topics
I cannot turn on cell broadcasting, 120
Save a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a web page, do one of the following: •If there is only one attachment in a message or calendar entry, press the 
 key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the 
 key.
• If you are downloading a file from a web page, press the 
 key.
2. Click  Download Attachment  or Download File .
3. Highlight the folder that you want to save the file or attachment in. 4. Press the 
 key >  Select Here .
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							To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the  key >
Cancel Download .
Search for a file that is saved on your device 1. On the Home screen, click the  Media icon.
2. Press the 
 key >  Explore .
3. Navigate to the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
About files and attachments, 101
Search for a file that is saved on your organization's network, 124
Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.
1. On the Home screen or in a folder, click the  Files icon.
2. In the  Go To field, type the path for the file.
3. If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
About files and attachments, 101
Search for a file that is saved on your device, 124
Save a file from your organization's network to your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.1. On the Home screen or in a folder, click the  Files icon.
2. Find and highlight a file.
3. Press the 
 key >  Copy.
4. Navigate to a location.
5. Click a folder.
6. Press the 
 key >  Paste.
Related topics
Search for a file that is saved on your organization's network, 124
Send a file as an attachment, 102
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							Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Find and highlight a file.
3. Press the 
 key >  Send.
4. Click a message type.
Related topics
I cannot attach a file to a text message, 121
Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.
2. Press the 
 key >  Get Link  or Retrieve .
To return to the file, press the 
 key.
Set font options for a file or an attachment 1. In a file or an attachment, press the 
 key >  Options .
2. Change the font fields.
3. Press the 
 key >  Save.
Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Find and highlight a file.
3. Press the 
 key >  Properties .
Move, rename, or delete a file 1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Find and highlight a file.
3. Press the 
 key.
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							• To move a file, click Cut. Navigate to a location. Click  Paste.
• To rename a file, click  Rename. Type a name for the file. Click  Save.
• To delete a file, click  Delete.
Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your wireless service provider or administrator.
1. In a .pdf file, when the "Password protected document" message appears, press the 
 key.
2. Press the 
 key >  Password .
3. Type the password. 4. Press the 
 key on the keyboard.
5. Press the 
 key >  Retrieve  > Yes .
View tracked changes in a document In a document, press the 
 key >  Show Changes .
To hide tracked changes, press the 
 key >  Hide Changes .
View the table of contents in a document Depending on the document type, you might not be able to view the table of contents.
In a document, press the 
 key >  Table of Contents .
To move to a specific heading, click a heading. Click  Jump.
Move around a spreadsheet In a spreadsheet, press the 
 key.
• To move to a specific cell, click  Go to Cell. Type the cell co-ordinates. Press the 
 key on the keyboard.
• To switch worksheets, click  Next Sheet or Prev Sheet .
• To view a list of worksheets, click  Table of Contents.
• To move to a specific worksheet, click  Table of Contents. Click a worksheet. Click  View.
View the content of a cell In a spreadsheet, click a spreadsheet cell.
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							Change the size of a columnIn a spreadsheet, do one of the following: • To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click  Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size.
• To change the column size for all spreadsheets, press the 
 key >  Options . Change the  Column Width  field. Press
the 
 key >  Save.
Set display options for a spreadsheet 1. In a spreadsheet, press the 
 key >  Options .
• To view the gridlines in the spreadsheet, change the  Show Gridlines field to Yes.
• To label spreadsheet rows with numbers and columns with letters, change the  Display Labels field to Yes.
2. Press the 
 key >  Save.
Move around pages in a multipage .tif file In a multipage .tif file, press the 
 key.
• To view a list of pages in a multipage .tif file, click  Table of Contents.
• To move to a specific page in a multipage .tif file, click  Table of Contents. Click a page. Click  View.
• To switch pages in a multipage .tif file, click  Next Page or Prev Page .
Switch presentation views In a presentation, press the 
 key.
• To view text only, click  View Text.
• To view text and slides, click  View Both.
To view the presentation in its original format, click  View Slides.
Switch slides In a presentation, press the 
 key >  Next Slide  or Prev Slide .
Rotate or zoom in to or out from a slide When viewing a presentation in slide view, press the 
 key.
• To rotate a slide, click  Rotate.
• To zoom in to or zoom out from a slide, click  Zoom In or Zoom Out .
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							•To zoom back to the original slide size, press the  key >  Fit to Screen .
Save a slide 1. When viewing a presentation in slide view, press the 
 key >  Save Slide .
2. Type a name for the file.
3. Click  Save.
File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachmentPress  FMove to the last cursor position after closing and reopening a
file or an attachmentPress  G
In a spreadsheet
Move to a specific cellPress GView the content of a cellPress the  Space keySwitch worksheetsPress V. Highlight a worksheet. Press the  Enter key.View or hide columns or rowsPress  H
In a presentation
Switch presentation viewsPress MMove to the next slide when viewing a presentation in slide
viewPress  NMove to the previous slide when viewing a presentation in
slide viewPress  PMove to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and
slide viewPress  GUser GuideFiles128