Blackberry Torch 9800 6 0 User Guide

							Phone
Phone basics
Find your phone number Do one of the following: •To view your active phone number, from the Home screen, press the 
 key. Highlight the area at the top of the
screen, above the tabs.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the 
 key. Click the area at the top of the screen, above the tabs. If your wireless
service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Related topics
About multiple phone numbers, 62 My phone number appears as Unknown in the Phone application, 66
Make a call 1. Do one of the following: •If your BlackBerry® device is unlocked, press the 
 key.
• If your device is locked and you do not want to unlock it, press the 
 key >  Place Call .
2. Type a phone number or contact name. 3. Press the 
 key.
To end the call, press the 
 key.
Related topics
Add a pause or a wait to a phone number, 181
Available voice commands, 68
Turn on dialing from the Lock screen, 63
I cannot make or receive calls, 66
Answer a call Press the 
 key.
To end a call, press the 
 key.
Related topics
Change your ring tone, notifiers, or reminders, 9
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							I cannot make or receive calls, 66Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the 
 key.
• To answer the incoming call and place the current call on hold, click  Answer - Hold Current.
• To answer the incoming call and end the current call, click  Answer - Drop Current.
To return to the first call, press the 
 key >  Swap or Flash .
Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Sounds for Selected Profile .
• To change your ring tone, click  Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the  Ring Tone, Notifier Tone , or Reminder Tone  field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click  All Music. Find and click a song.
• To use a voice note that you recorded, click  All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click  All Alerts. Find and click an alert.
4. Press the 
 key >  Save.
Related topics
I cannot change the number of times that my device rings, 67
Mute a call During a call, press the 
 key on the top of your device.
To turn off mute, press the 
 key again.
Place a call on hold If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
During a call, press the 
 key >  Hold.
To resume a call, press the 
 key >  Resume .
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							Turn on the speakerphoneCAUTION:  Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For
more information, see the  Safety and Product Information  booklet for your device.
During a call, press the 
 key on the keyboard.
To turn off the speakerphone, press the 
 key again.
Related topics
Bluetooth technology, 245
Dial an extension 1. Press the  X key.
2. Type the extension number.
Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on aconventional phone keypad.
• To type a number, press a number key.
• To type a letter, press and hold the  Alt key. Press the letter key.
Switch applications during a call During a call, press the 
 key >  Switch Application .
Note:  If you switch to a different application and you want to end the call, press the 
 key.
About using a headset You can purchase an optional headset to use with your BlackBerry® device.If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.
Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of
audio or video files.
For more information about using the headset, see the documentation that came with your headset.
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							Emergency callsAbout emergency calls and Emergency Callback Mode If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you cancall only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked.
Depending on your device model and the wireless network that your device is connected to, your device is also designed to
allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you
initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).
Note:  You should not rely on any wireless device for essential communications, including medical emergencies. Emergency
numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference
issues.
If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback
Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service
provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback
Mode, you cannot send and receive messages or browse web pages.
If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to
find your approximate location.
Make an emergency call Do one of the following: •If your screen or BlackBerry® device is unlocked, from the Home screen, press the 
 key. Type the emergency
number. Press the 
 key.
• If your device is locked, press the 
 key >  Emergency . Press the  key.
• If your screen is locked, press the 
 key on the top of your device. Press the  key. Type the emergency number.
Press the 
 key.
Volume Adjust the volume • To increase the volume, press the  Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the  Volume Down key on the right side of your device.
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							•To mute the volume, press the  key on the top of your device. To turn off mute, press the  key again. If you press
the 
 key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.
Related topics
Mute a call, 50
Amplify the volume using the audio boost feature, 132
Improve sound quality for media files, 132
Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > In-call Settings .
3. Change the  Default Call Volume  field.
4. Press the 
 key >  Save.
Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth® enabled headset.1. During a call, press the 
 key >  Enhance Call Audio .
2. Select a bass or treble option.
Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Enhanced Audio .
3. Change the  Phone Call Audio  field or Headset Call Audio  field.
4. Press the 
 key >  Save.
Voice mail
About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might
differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.
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							Check your voice mailDepending on your theme, you might be able to check your voice mail from the Home screen.
1. From the Home screen, press the 
 key.
2. Press the 
 key >  Call Voice Mail .
Related topics
I cannot check my voice mail, 66
Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different
voice mail system.
Note:  If you change the voice mail password on your device, you must also call your voice mail system to change the password
there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1. From the Home screen, press the  Send key.
2. Press the 
 key >  Options  > Voice Mail .
3. Type a voice mail access number and a password.
4. Press the 
 key >  Save.
Related topics
I cannot check my voice mail, 66
Change how many times your device rings before the call goes to voice mail To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless
service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
1. Call your wireless service provider's voice mail system.
2. Listen to your options and follow the audible prompts.
Related topics
I cannot change the number of times that my device rings, 67
Speed dial
Set up speed dial for a contact 1. From the Home screen, press the  Send key.
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							2.Press the  key >  View > Speed Dial List .
3. In the  Speed Dial Numbers  list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.
Change the contact that is assigned to a speed dial key 1. From the Home screen, press the 
 key.
2. Press the 
 key >  View > Speed Dial List .
3. Highlight a contact or phone number.
4. Press the 
 key.
• To change the contact that is assigned to a speed dial key, click  Edit. Click a new contact.
• To assign the contact to a different speed dial key, click  Move. In the  Speed Dial Numbers  list, click a new speed dial
key.
• To delete the contact from the  Speed Dial Numbers list, click Delete.
Call waiting, call forwarding, and call blocking
Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Call Waiting .
3. Select the  Enabled check box.
4. Press the 
 key >  Save.
To turn off call waiting, clear the  Enabled check box.
About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your
SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
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							Forward callsTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Call Forwarding .
• To forward all calls to a call forwarding number, change the  Forward Calls field to Always. Change the  Forward All Calls
field to a call forwarding number.
• To forward unanswered calls only, change the  Forward Calls field to Conditional . Change the  If Busy, If No Reply , and If
Not Reachable  fields to a call forwarding number.
3. Press the 
 key >  Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the  Forward Calls field to Never.
Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the  Send key.
2. Press the 
 key >  Options  > Call Forwarding .
3. Press the 
 key.
• To add a call forwarding number, click  New Number. Type a phone number. Press the 
 key on the keyboard.
• To change a call forwarding number, click  Edit Numbers. Highlight a phone number. Press the 
 key > Edit. Change
the phone number. Press the 
 key on the keyboard.
• To delete a call forwarding number, click  Edit Numbers. Click a phone number. Click  Delete.
4. Press the 
 key >  Close.
About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block
all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider andwireless network, this feature might not be supported.
Block calls To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIMcard for this service and provide you with a call blocking password.
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							1.From the Home screen, press the  key.
2. Press the 
 key >  Options  > Call Barring .
3. Highlight a call blocking option.
4. Press the 
 key >  Enable .
5. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the 
 key >  Disable .
Change the call blocking password 1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Call Barring .
3. Press the 
 key >  Change Password .
Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergencyaccess numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixeddialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIMcard for this service and provide you with a SIM card PIN2 code.
1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > FDN Phone List .
3. Press the 
 key >  Enable FDN Mode .
4. Type your PIN2 code.
5. Press the 
 key on the keyboard.
To turn off fixed dialing, press the 
 key >  Disable FDN Mode .
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							Related topics
I cannot make or receive calls, 66
Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM cardPIN2 code.
1. From the Home screen, press the  Send key.
2. Press the 
 key >  Options  > FDN Phone List .
• To add a contact, press the 
 key >  New. Type your PIN2 code. Press the  key. Type a name and phone number.
• To change a contact, press the 
 key >  Edit. Change the contact information.
• To delete a contact, highlight a contact. Press the 
 key >  Delete .
3. Press the 
 key >  Save.
About smart dialing With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not haveto dial a country code and area code each time that you make a call, unless the country code or area code are different from
the default codes that you set. Some country codes are not supported by the smart-dialing feature.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that
you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that
organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out
the main phone number for the organization.
Related topics
I cannot make or receive calls, 66
Set the default country code and area code 1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Smart Dialing .
3. Set the  Country Code  and Area Code  fields.
4. If necessary, set the  Local Country Code field and International Dialing Digits  field.
5. In the  National Number Length  field, set the default length for phone numbers in your country.
6. Press the 
 key >  Save.
Note:  When you determine the default length for phone numbers, include your area code and local number, but do not
include your country code or the National Direct Dialing prefix.
Set options for dialing extensions 1. From the Home screen, press the 
 key.
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