Blackberry Torch 9800 6 0 User Guide

							• Verify that the data service on your device is turned on.• If you are roaming, verify that you can access data services while you roam.
Related topics
Turn on or turn off data service or set roaming options, 234
Wi-Fi technology Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access
point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid
data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free
to use, while others require payment. Your wireless service provider might provide an application for your device that allows
you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.
When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within
range of that network, your device connects to it automatically.
Connect to a Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi .
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the  Show
Open networks only  check box.
4. Click the Wi-Fi network that you want to connect to. 5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
Related topics
I cannot connect to a Wi-Fi network, 244User GuideManage Connections239 
						

							Connect to a Wi-Fi network using Wi-Fi Protected SetupIf your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network
without entering a long password.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi  > Other Ways to Connect .
• To use the Wi-Fi Protected Setup button on your router or access point, click  Press Button on Router. On your router or
access point, press the Wi-Fi Protected Setup button. On your BlackBerry® device, click  Start.
• To use a PIN, click  Enter PIN into router . On your device, click  Start. Your device provides you with a PIN. On the
administration screen for your router or access point, type the PIN.
Connect to a Wi-Fi network manually If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi  > Other Ways to Connect  > Manually Connect to Network .
3. In the  SSID field, type the name of the Wi-Fi network.
4. Click  Next.
5. In the  Security Type  field, click the Wi-Fi network security type and specify any requested information.
6. Click  Save and Connect .
Related topics
Options for saved Wi-Fi networks, 241
I cannot connect to a Wi-Fi network, 244
Change, move, or delete a saved Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi Network  > Saved Wi-Fi Networks .
3. Highlight a saved Wi-Fi® network.
4. Press the 
 key.
• To change options for the saved network, click  Edit. Change the options. Click  Save.
• To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click  Move. Click a new location.
• To delete the saved network, click  Delete.
Related topics
Options for saved Wi-Fi networks, 241
Prevent your device from connecting to a saved Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi  > Saved Wi-Fi Networks .
3. Highlight a saved Wi-Fi® network.
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							4.Press the  key >  Disable .
Turn on the prompt that appears for hotspots By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you
turn off these prompts, you can turn them on again.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Set Up Wi-Fi .
3. Press the 
 key >  Options .
4. Select the  Prompt me when a saved hotspot is found nearby  check box.
5. Press the 
 key >  Save.
Options for saved Wi-Fi networks Common options
OptionDescriptionNameType a display name for the Wi-Fi® network.SSIDType the Wi-Fi network name.Security TypeSet the security type that the Wi-Fi network supports.Band typeSet the Wi-Fi network type. If you do not know the network type, do not change this field.SSID broadcastedSet whether the Wi-Fi network broadcasts its SSID.Automatically obtain
IP address and DNSSet whether your  BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and
a gateway address from the Wi-Fi network.Allow inter-access
point handoverSet whether your device remains connected to the Wi-Fi network when you move between wireless access points.VPN profileIf necessary, set a VPN profile to use with the saved Wi-Fi network.IP AddressType the IP address for your device.Subnet maskType the subnet mask for the wireless access point that your device should connect to.Primary DNSType the primary DNS that your device should connect to.Secondary DNSType the secondary DNS that your device should connect to.Default gateway
addressType the default gateway IP address that your device should connect to.Domain suffixType the domain that your device uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
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							OptionDescriptionSelect WEP keySet the type of WEP key for the Wi-Fi network.WEP keyType the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
OptionDescriptionPassphraseIf necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
OptionDescriptionEnterprise Sub-TypeIf necessary, set the enterprise security method for the Wi-Fi network.UsernameIf necessary, type the user name that you use to connect to the Wi-Fi network.PasswordIf necessary, type the password that you use to connect to the Wi-Fi network.CA certificateSet the root certificate that your device should use to verify that it is connecting to the correct Wi-Fi network.Client certificateSet the authentication certificate that your device should use to connect to the Wi-Fi network.Inner link securityIf necessary, set the security protocol that the Wi-Fi network supports for its inner authentication
method.TokenSet whether you use a hardware token to connect to the Wi-Fi network.Server subjectIf necessary, type the server subject name that your device should use to verify that it is connecting
to the correct Wi-Fi network.Server SANIf necessary, type the server SAN that your device should use to verify that it is connecting to the
correct Wi-Fi network.User GuideManage Connections242 
						

							Install a root certificate on your deviceYou might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. Youcan install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop
Software to synchronize the root certificate between your device and your computer. For more information, see the Help for
the BlackBerry Desktop Software, or contact your administrator.
UMA connection settings Depending on your wireless service provider, this feature might not be supported. For more information, contact your wirelessservice provider.
About using UMA with a Wi-Fi network If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to
make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network.
Your BlackBerry® device automatically switches between using your mobile network and Wi-Fi networks, depending on what is
available in the area where you are using your device. For more information about UMA, contact your wireless service
provider.
Change your UMA connection preferences 1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Mobile Network Options .
3. Change the  Connection Preference  field.
4. Press the 
 key >  Save.
Related topics
I cannot connect to a Wi-Fi network, 244
Submit a Wi-Fi diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Wi-Fi Network .
3. Press the 
 key >  Troubleshoot  > Wi-Fi Diagnostics .
4. Press the 
 key >  Email Report  or PIN Report .
Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnosticreport, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submita report, do not set a default recipient.
1. On the Home screen or in a folder, click the  Options icon.
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							2. Click Networks and Connections  > Wi-Fi Network .
3. Press the 
 key >  Troubleshoot  > Wi-Fi Diagnostics .
4. Press the 
 key >  Options .
• To include advanced data in Wi-Fi diagnostic reports, change the  Display Mode field to Advanced .
• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
5. Press the 
 key >  Save.
Connection permissions for third-party applications
PermissionDescriptionUSBSet whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® device.BluetoothSet whether third-party applications can use Bluetooth® connections.PhoneSet whether third-party applications can make calls or access call logs.Location DataSet whether third-party applications can use your GPS location information.Server NetworkSet whether third-party applications can access the Internet or your organization's intranet
using your organization's network.InternetSet whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported)Set whether third-party applications can use Wi-Fi® connections.
About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might
be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device,
you might also need a software token to connect to your organization's network using a Wi-Fi network.
Wi-Fi technology troubleshooting I cannot connect to a Wi-Fi networkDepending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try the following actions: • Verify that you have turned on the connection to the Wi-Fi network.• Verify that you are in a Wi-Fi coverage area.
• Verify that the time on your device is synchronized with the network time.
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							• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name,try connecting to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
• If your wireless service provider supports UMA, verify that your connection preference is not set to  Mobile Network
Only .
• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain wireless access points. For more information, contact your administrator.
• If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time,
and that not more than one access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.
Related topics
Turn on or turn off a network connection, 234
Connect to a Wi-Fi network, 239
Connect to a Wi-Fi network manually, 240
Bluetooth technology
Bluetooth technology basics About Bluetooth
Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done
only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry
device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth
enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen.User GuideManage Connections245 
						

							Turn on Bluetooth technology
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Select the  Bluetooth check box.
To turn off Bluetooth® technology, clear the  Bluetooth check box.
Pair with a Bluetooth enabled device You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more informationabout preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled
device.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Bluetooth Connections  > Add New Device  > Search .
3. Click a Bluetooth enabled device.
4. If necessary, do one of the following: • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device,type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation thatcame with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
Related topics
Turn on Bluetooth technology, 246 I cannot pair with a Bluetooth enabled device, 252
Connect to a paired Bluetooth enabled device
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device.
Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is
turned on and the devices are within range.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Bluetooth Connections .
3. Highlight a Bluetooth enabled device.
4. Press the 
 key >  Connect .
5. If necessary, verify that the same number appears in the dialog box for both paired devices.
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the 
 key >  Disconnect .
Related topics
Turn on Bluetooth technology, 246
I cannot pair with a Bluetooth enabled device, 252
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							Switch to a paired Bluetooth enabled device during a call
To perform this task, you must turn on Bluetooth® technology.
During a call, press the 
 key >  Activate  .
Related topics
Turn on Bluetooth technology, 246
Share contacts with a paired Bluetooth enabled car kit1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Bluetooth Connections .
3. Highlight a Bluetooth® enabled car kit.
4. Press the 
 key >  Transfer Contacts .
Related topics
I cannot share contacts with a paired Bluetooth enabled device, 252
Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the dialog box that appears on your device, click  Yes.
2. In the drop-down list, click a location to save the file in.
3. Click  Save.
Related topics
Turn on Bluetooth technology, 246
Send a media file
You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, and YouTube® for BlackBerry devices. You can send only media files that you have added.
1. On the Home screen, click the  Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the 
 key.
• To send a picture or video, click  Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
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							Rename a paired Bluetooth enabled device
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Bluetooth Connections .
3. Highlight a paired Bluetooth® enabled device. 4. Press the 
 key >  Device Properties .
5. In the  Device Name  field, change the name for the Bluetooth enabled device.
6. Press the 
 key >  Save.
Delete a paired Bluetooth enabled device
To perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device.
1. On the Home screen, click the connections area at the top of the screen, or click the  Manage Connections icon.
2. Click  Bluetooth Connections .
3. Highlight a paired Bluetooth® enabled device.
4. Press the 
 key >  Delete Device .
Bluetooth technology options Bluetooth profilesDepending on your BlackBerry® device model and wireless network, some profiles might not be supported.
OptionDescriptionAudio Source (A2DP)This profile allows you to output audio from your BlackBerry device to  Bluetooth® enabled devices that
support stereo audio such as stereo headsets, speakers, and car kits.A/V Remote Control
(AVRCP)This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as
adjusting the volume or playing the next or previous media file on your BlackBerry device.Data TransferThis service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files.Desktop
ConnectivityThis service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is
running BlackBerry® Desktop Software so that you can synchronize your organizer data.Dial-Up Networking
(DUN)This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth
enabled computer that is running BlackBerry Desktop Software.Handsfree (HFP)This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile.Headset (HSP)This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support
the Headset profile.User GuideManage Connections248