Blackberry Torch 9800 6 0 User Guide

							• To delete all diagnostic reports, click Delete All.
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to thatrecipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Networks and Connections  > Mobile Network .
3. Press the 
 key >  Diagnostics Test .
4. Press the 
 key >  Options .
5. Type the contact information.
6. Press the 
 key >  Save.
I cannot run or submit a diagnostic report Try the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the 
 key >  Repeat All Steps .
• Verify that your BlackBerry® device is connected to the wireless network. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on
your device 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > About Device Versions .
To return to the  Options screen, press the 
 key three times.
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							Synchronization
About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless
network.
The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the email
application on their computer over the wireless network. When a subscriber files or deletes email messages on their
smartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make to
email message in the email application on their computer should be reflected on the smartphone.
In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or email
cannot be synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their
organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Select the  Wireless Reconcile  check box.
5. Press the 
 key >  Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the
BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry
Desktop Software.
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							Delete email on your device and in your email application on
your computer You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Change the  Delete On field to Mailbox & Handheld .
5. Press the 
 key >  Save.
It takes a short period of time for email to be deleted over the wireless network.
Related topics
Delete messages, 75
Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the 
 key >  Options .
2. If necessary, click a calendar or contact list.
3. Select the  Wireless Synchronization  check box.
4. Press the 
 key >  Save.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to
synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Some characters in calendar entries do not appear correctly after synchronization, 179 About synchronization conflicts, 86
About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
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							If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 175
Some characters in calendar entries do not appear correctly after synchronization, 179
Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Change the  On Conflicts field.
5. Press the 
 key >  Save.
Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry
device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore
tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your
device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
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							Empty the deleted items folder on your computer from your
device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Press the 
 key >  Purge Deleted Items .
Troubleshooting: Synchronization Email is not reconciling over the wireless network Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on. • Reconcile email manually. On the Home screen, click the  Messages icon. Press the 
 key > Reconcile Now .
Organizer data is not synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For
example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with
the email application on your computer, because the birthday field is a date field in the email application on your computer.
Related topics
Create a custom contact field, 181
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							Some characters in calendar entries do not appear correctly aftersynchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 175
About synchronization conflicts, 86
I am not receiving email from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool ofthe BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry
Desktop Software.
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							Accessibility optionsAbout accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information aboutaccessibility options, visit  www.blackberry.com/accessibility .
Screen accessibility options
Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.1. On the Home screen, click the  Media icon.
2. Press the 
 key >  Options .
3. Select the  Display Closed Captions  check box.
4. If necessary, change the  Appearance field, Position  field, and  Font Scale field.
5. Press the 
 key >  Save.
Change the display font 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Display > Screen Display .
3. Change the font fields.
4. Press the 
 key >  Save.
Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Accessibility .
• To use grayscale for the screen display, change the  Color Contrast field to Greyscale .
• To use reverse contrast for the screen display, change the  Color Contrast field to Reverse Contrast .
3. Press the 
 key >  Save.
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							Audio and phone accessibility optionsTurn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, andwhen you connect or disconnect a USB cable or accessory to or from your device.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Accessibility .
3. Select the  Event Sounds check box.
4. Press the 
 key >  Save.
Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts orgroups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone
or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Sounds for Contacts  > Add Contact Alert .
3. In the  Name field, type the name of the contact alert.
4. In the  Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the 
 key >  Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the 
 key >  Delete .
Hearing aid mode Depending on your device model, this feature might not be supported.
About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level andfrequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode 1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > Hearing Aid Mode .
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							3. Change the Mode Enabled field to Telecoil.
4. Press the 
 key >  Save.
The H-T telecoil indicator appears at the top of the Home screen.
TTY support Depending on your wireless service provider, this feature might not be supported.
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second,you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text
that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your
BlackBerry device, visit  www.shopblackberry.com .
Turn on TTY support
1. From the Home screen, press the 
 key.
2. Press the 
 key >  Options  > TTY .
3. Change the  TTY Mode field to Yes.
4. Press the 
 key >  Save.
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the  TTY Mode field to No.
Voice dialing Perform an action using a voice command1. On the Home screen or in a folder, click the  Voice Dialing icon.
2. After the beep, say a voice command.
Related topics
I cannot make calls using a voice command, 67
Available voice commands"Call "
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							Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit
or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth
technology. You cannot make calls to emergency numbers using voice commands.
"Call  " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact
has a work phone number and a mobile phone number, you can say "Call  work" to call the work phone number.
"Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial
extensions only within your company.
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active
phone number.
"Check signal strength" Say this voice command to check your wireless coverage level.
"Check network" Say this voice command to check the wireless network that your device is connected to.
"Check battery" Say this voice command to check the battery power level.
"Repeat" Say this voice command to have the last voice prompt repeated to you.
"Cancel" Say this voice command to close the voice dialing application.
Related topics
Set options for dialing extensions, 58
Typing accessibility options Change or delete an AutoText entry 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Typing and Input  > Word Substitution .
3. Highlight an AutoText entry.
4. Press the 
 key.
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