Blackberry Torch 9800 6 0 User Guide

							Transfer your media files from your computer to your device using BlackBerry Desktop Software, 38
Transfer your media files from your computer to your device using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop  and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 12
Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, and
YouTube® for BlackBerry devices. You can send only media files that you have added.
1. On the Home screen, click the  Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the 
 key.
• To send a picture or video, click  Send. Click a message type or an application.
• To send an audio file, click the send option for a message type.
6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.
Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology.
When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.
1. In the dialog box that appears on your device, click  Yes.
2. In the drop-down list, click a location to save the file in.
3. Click  Save.
Related topics
Turn on Bluetooth technology, 246
User GuideMedia149 
						

							Supported audio and video file formatsDepending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
TypeFile formatAudio• AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAVVideo• 3GP
• AVI
• ASF
• MP4
• MOV
• WMV
For information about codecs and recommended video and audio file formats for your device, visit  www.blackberry.com/docs/
smartphones  and click Multimedia  > Media Types Supported on BlackBerry Smartphones .
Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video filePress the  key on the top of your BlackBerry® device.Resume playing an audio or video filePress the  key.Play the next songPress and hold the  Volume Up key on the right side of your
device.User GuideMedia150 
						

							Play the previous songPress and hold the Volume Down key on the right side of your
device.Turn on the audio boost feature if you are using a headsetWhen you are playing an audio or video file, press the  Volume
Up  key until you reach the highest volume setting, and then
press the  Volume Up  key again four times quickly.
Pictures
Zoom inPress IZoom outPress OPan upPress 2Pan downPress 8Pan rightPress 6Pan leftPress 4RotatePress L
Camera and video camera
Zoom in before you take a picture or record a videoPress the  Volume Up  key.Zoom out before you take a picture or record a videoPress the Volume Down  key.Take a picturePress the Convenience  key on the right side of your device.
Troubleshooting: Media
My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your
BlackBerry® device password and you reset your device, unlock your device.
Related topics
Lock your device, 267
Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move
the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen.
User GuideMedia151 
						

							Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slightmovements of the camera by turning on image stabilization in the camera options.
The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In
cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit  www.blackberry.com/go/devices .
Related topics
Feature availability, 27
I cannot save media files Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device. • If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the  Image Size field is not set to  Large. Large pictures use more memory than smaller
pictures.
Related topics
Delete messages, 75
Move, rename, or delete a file, 125
I cannot open media files Try one of the following:
• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from your computer.User GuideMedia152 
						

							• If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed themedia transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to
encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen or
in a folder, click the  Options icon. Click  Security > Encryption . In the Media Card  section, change the  Mode field to  Device
Password .
Related topics
About file encryption, 146
My device does not recognize my media card Try one of the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device.
• In your media card options, if there is a message to format your media card, disconnect your device from your computer. Format your media card.
CAUTION:  Formatting your media card will delete all the files from it.
Related topics
Repair files stored on your media card or on your device, 145
I cannot find podcasts Podcast content that is marked as explicit content does not appear in the Podcast application if you do not have the  Show
Explicit Content  option turned on.
The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Related topics
Change the amount of time before the media player screen closes, 133User GuideMedia153 
						

							Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone
calls, messages, reminders, and browser content.
Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, or you can create additional profiles. The All Alerts Off profile cannot be changed.
By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when
you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile
is automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you change
the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.
You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are
always turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silent
profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.
Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Sounds for Selected Profile .
• To change your ring tone, click  Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the  Ring Tone, Notifier Tone , or Reminder Tone  field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click  All Music. Find and click a song.
• To use a voice note that you recorded, click  All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click  All Alerts. Find and click an alert.
4. Press the 
 key >  Save.
Related topics
I cannot change the number of times that my device rings, 67
User GuideRing tones, sounds, and alerts154 
						

							Add a custom profileYou can create additional profiles.
1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Profile Management  > Add Custom Profile .
3. In the  Name field, type a name for the profile.
4. Click the item that you want to change.
5. Change the ring tone, notifier, or reminder information. 6. Press the 
 key >  Save.
To delete a custom profile, highlight the profile. Press the 
 key >  Delete .
Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring toneor alert, you can select the All Alerts Off profile.
1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Click  Change Sounds and Alerts  > Sounds for Contacts  > Add Contact Alert .
3. In the  Name field, type the name of the contact alert.
4. In the  Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the 
 key >  Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the 
 key >  Delete .
Silence your device 1. On the Home screen, click the  Sound and Alert Profiles icon.
2. Do one of the following: • To receive flashing LED alerts only, click  Silent.
• To receive vibrate alerts only, click  Vibrate Only.
• To turn off all alerts, including contact alerts, click  All Alerts Off.
User GuideRing tones, sounds, and alerts155 
						

							When a ring tone, reminder, or alert sounds, if available, press the  key on the top of your BlackBerry® device. You can also
open or close the slider to silence a reminder or alert.
Related topics
Silence the alarm, 191
Flashing LED The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses.Flashing LED colorDescriptionGreenYou are in a wireless coverage area. You can turn on or turn
off this notification.BlueYour device is connected to a  Bluetooth® enabled device. You
can turn on or turn off this notification.RedA new message has arrived and your selected profile is set to
notify you using the flashing LED. If you are using your device
with a smart card, your device is accessing data on the smart
card.AmberThe battery power level for your device is low, or your device is turned off and is charging. You cannot turn off thenotification for the low battery power level. The notificationfor charging turns off when you turn on your device.
Related topics
Turn off Bluetooth connection notification, 250
Turn on flashing LED notification for wireless coverage, 214
Change alarm notification options 1. On the Home screen or in the  Applications folder, click the  Clock icon.
2. Press the 
 key >  Options .
3. In the  Alarm section, change the  Alarm Tone field, Volume  field, Snooze Time  field, and Vibration field.
4. Press the 
 key >  Save.
User GuideRing tones, sounds, and alerts156 
						

							Turn on event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, andwhen you connect or disconnect a USB cable or accessory to or from your device.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Accessibility .
3. Select the  Event Sounds check box.
4. Press the 
 key >  Save.
Troubleshooting: Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set
in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates
or rings until the caller or the wireless network ends the connection.
My device is not ringing or vibrating when I receive a call or message Try the following actions: • On the Home screen, click the  Sound and Alert Profiles icon. Verify that your profile is not set to  All Alerts Off or Silent .
• If you have created contact alerts, on the Home screen, click the  Sound and Alert Profiles icon. Click Change Sounds
and Alerts  > Sounds for Contacts . Click a contact alert. Click  Phone or Messages . Verify that the  Volume field is not set
to  Silent  and that the  Vibration field is not set to  Off.
User GuideRing tones, sounds, and alerts157 
						

							Browser
Browser basics Browsing web pages Visit a web page or search the InternetDepending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For moreinformation about the charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the  Browser icon.
2. In the field at the top of the page, type a web address or search terms.
3. Press the 
 key on the keyboard.
To stop loading a web page, press the 
 key >  Stop.
Related topics
No browser is available on my device, 169
About tabbed browsing
With tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switch
between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.
The more tabs that you have open, the more memory your device uses.
Related topics
Open, close, or switch between tabs, 12
I cannot open a new tab, 169
Open, close, or switch between tabs
Do one of the following: •To open a new tab, in the browser, press the 
 key >  Tabs. Click the  New Tab icon.
• To open a new tab for a link on a web page, highlight the link. Press the 
 key >  Open Link in New Tab .
• To switch between tabs, in the browser, press the 
 key >  Tabs. Click a tab.
• To close a tab, in the browser, press the 
 key >  Tabs. Highlight a tab. Click the  icon.
Zoom in to or out from a webpage On a webpage, press the 
 key >  Zoom.
User GuideBrowser158