Avaya Partner Advanced Communications System Installation, Programming And Use Manual

Programming & Using Telephone Features
Voice Interrupt Features
8-65
Voice Interrupt On Busy Talk-Back (F18) 
This feature lets you program a button that is used to respond to a Voice Interrupt On Busy call 
while the user is active on another call. You can use Voice Interrupt On Busy Talk-Back only 
from a system telephone.
Considerations

Program Voice Interrupt On Busy Talk-Back on a button with lights. This feature is not 
supported on a button without lights. 
Programming
To program a Voice...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Voice Mailbox Transfer (F14)
8-66
Voice Mailbox Transfer (F14) 
Use this feature to transfer a caller directly to a specific extension’s voice mailbox in order for the 
caller to leave a message without first ringing the extension. This feature is useful when you know 
that a co-worker is away from his or her desk. You must have a voice messaging system to use 
Voice Mailbox Transfer, and you can use it only from a system...

Contents
9-i
9
Using Auxiliary Equipment
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-1
Tip/Ring Device Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-2
Combination Extensions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-2

Using a Direct Connection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

PA R T N E R® Advanced Communications System Installation, Programming, and Use
9-ii

Send and Receive Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-27
Music-On-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-28

Connecting a Music-On-Hold Audio Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-29

Music-On-Hold (#602)  . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Overview
9-1
9
Using Auxiliary Equipment
Overview 
You can use various auxiliary equipment with the PARTNER ACS. The connection and the 
programming for the following equipment is explained in this chapter:

Answering Machines

Contact Closure Adjuncts

Credit Card Scanners

Fax Machines

Modems

Music-On-Hold

Station Message Detail Recording (Call reporting)
This chapter also discusses the programming of:

Automated Attendants

Doorphones

Night Service with Auxiliary Equipment

Voice Messaging...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Tip/Ring Device Requirements
9-2

Specialty Handsets are designed for those individuals who need greater functionality than 
that provided by the handsets on system telephones and single-line telephones. For example, 
an amplified handset is available for all PARTNER phones for hard-of-hearing users. 

In-Range Out-of-Building (IROB) protectors are required to prevent electrical surges from 
damaging your system when...

Using Auxiliary Equipment
Combination Extensions
9-3 You cannot install two system telephones on the same extension, and the combined REN (Ringer 
Equivalence Number) of two devices on one extension cannot exceed 2.0. (The REN for a system 
telephone is 0.0.)
PARTNER telephones have a built-in auxiliary jack so you can connect a tip/ring device directly to 
the telephone without using a bridging adapter; this is called a direct connection. If your telephone 
does not have a built-in auxiliary jack, or if...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Answering Machines
9-4
Figure 9-2.  Combination Extension Using Bridging Adapter
If a Device Has Trouble
If a device has trouble answering calls or dialing out, use two System Programming features to 
adjust the system settings for auxiliary equipment installed at an extension. If a device (such as an 
answering machine) does not pick up transferred or intercom calls, use Distinctive Ring (#308) to 
change the ringing, so...

Using Auxiliary Equipment
Answering Machines
9-5
System Answering Machine
One or more answering machines can serve the entire system (see Figure 9-3). The answering 
machine can cover all the lines in the system or as many lines as you assign to it. You can install 
the answering machine on an extension by itself or combine it with a telephone on the same 
extension (see “Combination Extensions” on page 9-2).
Figure 9-3.  System Answering Machines
To Retrieve Messages
Do one of the following to retrieve...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Answering Machines
9-6– If extension X is a pooled extension, use Line Extension Assignment (#314) to 
assign all the pools to extension X that you want the answering machine to cover. 
Also, use Line Assignment (#301) to assign any individual lines to extension X that 
you want the answering machine to cover.

If you use more than one answering machine:
a. If your system is configured for Hybrid mode, use Line Access Mode...