Avaya Partner Advanced Communications System Installation, Programming And Use Manual

Using Auxiliary Equipment
Modems
9-27
 To Program
To program a modem for sending only:
1. Do one of the following:

If extension X is a key extension, use Line Assignment (#301) to assign one or more 
lines to extension X.

If extension X is a pooled extension, use Pool Extension Assignment (#314) to assign 
the pools you want the modem to use to extension X. Also use Line Assignment (#301) 
to assign any individual lines you want the modem to use to extension X.
2. If the modem only dials outside the...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Music-On-Hold
9-28Calls on the modem line (line A) ring only at extension X. Also, line A is the last line selected by 
other extensions, so the modem line is available for the modem unless all lines in the system are 
being used.
 To Program
To program for a send and receive modem:
1. Do one of the following:

If extension X is a key extension, use Line Assignment (#301) to assign one or more 
lines to extension X (including...

Using Auxiliary Equipment
Music-On-Hold
9-29
Connecting a Music-On-Hold Audio Source
You can connect an audio source to the Music-On-Hold jack on the processor module so that a 
caller hears music when placed on hold when the Music-On-Hold feature has been activated.
Follow these steps to connect an audio source to the Music-On-Hold jack:
1. Insert an RCS phono plug into the Music-On-Hold jack on the processor module, located 
near the middle of the processor module, below the line jacks (see Figure...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Music-On-Hold
9-30

If Ring on Transfer (#119) is Not Active and Music-On-Hold is Active, transferred callers 
hear Music-On-Hold until the call is answered.

If Music-On-Hold is Active, users with system telephones with speakers can play 
Background Music through their telephones’ speakers.

If Automatic System Answer is on, callers hear Music-On-Hold while waiting for someone 
to answer the call.

If Direct Extension Dial...

Using Auxiliary Equipment
Night Service with Auxiliary Equipment
9-31
Night Service with Auxiliary Equipment 
You can set up modems, fax machines, and answering machines to receive calls automatically 
after hours. When Night Service is on, calls ring immediately at the appropriate extensions, so 
that no human intervention is required to transfer calls to the fax, modem, or answering machine. 
When Night Service is off, you can use the auxiliary equipment lines for normal business 
purposes; the lines...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Station Message Detail Recording (SMDR)
9-32

If extensions X and Y are pooled extensions, use Pool Line Assignment (#207) to 
remove lines A and B from all pools and Pool Extension Assignment (#314) to remove 
all pools from extensions X and Y. Also use Line Assignment (#301) to assign only line A 
to extension X (for the fax machine to cover) and only line B to extension Y (for the modem 
to cover).
2. Set Line Ringing for...

Using Auxiliary Equipment
Station Message Detail Recording (SMDR)
9-33

Before including the Talk field on call reports or changing the output format to 24 digits, check 
the documentation shipped with the call accounting device to verify that these options are 
supported.

If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24 
digits, the combined length of the fields for a call record is greater than the 80 characters 
supported by most printers. If call records wrap...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Station Message Detail Recording (SMDR)
9-34A “]” character prints as the last digit of a dialed number if the called party hangs up before the 
system user; a “?” prints if the number of digits dialed exceeds the digits that this field holds. If 
both of these conditions occur, the “]” takes precedence.
For an incoming call, “IN” appears, unless the system is set up to receive Caller ID 
information. In that case, telephone...

Using Auxiliary Equipment
Station Message Detail Recording (SMDR)
9-35
Serial Printers
Use a 355A adapter, which converts a modular jack interface to an RS-232 25-pin connector, to 
connect a serial printer to the processor module. If you connect a printer, make sure the printer 
can receive SMDR data in the format described above (refer to the printer’s instructions or contact 
the printer’s manufacturer if you need help).
Call Accounting Devices
You can send call information to a call accounting device...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Station Message Detail Recording (SMDR)
9-36
Figure 9-17. Connecting to the SMDR Jack