Avaya Partner Advanced Communications System Installation, Programming And Use Manual

Troubleshooting
System Telephone Problems
11-7
Display Is Incorrect
Possible Cause: Date, day, and time are not set properly.
What to do: Re-enter the date, day, and time using System Date (#101), System Day (#102), and 
System Time (#103). 

If the display is correct, the problem is solved.

If the display is still not correct, see “System Telephone Does Not Work” on page 11-6.
Display Shows “ReplaceSysBat W/Power On”
or “ChgBat W/PowerOn” at Extensions 10 and 11
Possible Cause: System battery power is...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Telephone Problems
11-8
“Priv.” Is Displayed Instead of Caller ID Information
Possible Cause: The caller used a star code, *67, to block Caller ID information or has instructed 
the telephone company to block Caller ID information.
What to do: Nothing; this is the normal operation for these conditions.
“- - - - - - - - - - - -” Is Displayed Instead of Caller ID 
Information
Possible Cause: The call originated outside...

Troubleshooting
Single-Line Telephone Problems
11-9

If the problem remains, go to Possible Cause 4.
Possible Cause 4: No Auto Dial buttons are programmed on the Autodialer.
What to do: Program Auto Dial buttons. See “Auto Dialing” on page 8-5.

If the Intercom Autodialer works properly, the problem is solved.

If the Intercom Autodialer does not work, call the helpline number listed on the front, inside 
cover.
Record-a-Call Light is Always Red Steady and
You Can’t Record a Call
Possible Cause 1: You do...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Single-Line Telephone Problems
11-10 Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring.
 What to do: Check the Line Ringing setting for the extension.

If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate.

If Line Ringing is set for Immediate Ring and this telephone is part of a combination 
extension, see “Problems with Combination Extensions” on page 11-16.

If Line...

Troubleshooting
Other Telephone Problems
11-11 Possible Cause 2: The single-line telephone’s message waiting light is not compatible with the 
system.
What to do: Only telephones with LEDs, not neon lights, support message waiting lights.

If the telephone has a neon light, you can use it without message waiting capability.

If the telephone has an LED message waiting light, go to Possible Cause 3.
Possible Cause 3: The single-line telephone is not connected to the proper module.
What to do: Make sure...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Other Telephone Problems
11-12

If someone changed the Outgoing Call Restriction setting, verify that the change was an 
appropriate one.

If no one changed the Outgoing Call Restriction setting, go to Possible Cause 4.
Possible Cause 4: Station Lock was used to lock the extension.
What to do: Use Station Unlock from extension 10 to unlock the extension.

If you can make a call, the problem is solved.

If the extension was...

Troubleshooting
Other Telephone Problems
11-13

You hear a dial tone, but the dial tone cuts off when you try to dial.

You hear a reorder or busy signal if you try to dial a pool access code (880, 881, 882, or 883) 
at intercom dial tone.

You notice that the red light next to a pool button is on steady most or all of the time, indicating 
that the pool is busy. 
Possible Cause 1: Forced Account Code Entry is assigned to the extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Other Telephone Problems
11-14What to do: At extension 10, try to access each individual line assigned to the pool.

If the lines accessed from individual line buttons on extension 10 are still faulty, refer to 
Possible Cause 7 in “Other Problems with Telephones: Trouble Making Outside Calls.”

If the problem remains, call the helpline number listed on the front, inside cover.
Calls Are Answered Automatically
A call rings...

Troubleshooting
Other Telephone Problems
11-15 Possible Cause 2: If the system is set for touch-tone dialing, you may have a faulty telephone or 
cord. See “System Telephone Does Not Work” on page 11-6. If the system is set for rotary dialing, 
the Rotary Dialing Timeout interval is too long. 
What to do: Reset the interval by using Rotary Dialing Timeout (#108). 

If you can hear the called party answer, the problem is solved.

If the problem is not solved, call the helpline number listed on the front,...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Problems with Combination Extensions
11-16
Problems with Combination Extensions
Telephone Does Not Work Properly 
Possible Cause 1: Ringer equivalents are too high for the extension.
What to do: Be sure the total of the two devices’ Ringer Equivalence Numbers (REN) does not 
exceed 2.0. If it does, unplug one of the devices.

If the telephone works properly, the problem is the REN was too high.

If the telephone still does...