Avaya Partner Advanced Communications System Installation, Programming And Use Manual

Troubleshooting
Problems with Tip/Ring Devices
11-17
Problems with Tip/Ring Devices
Tip/Ring Device Does Not Answer
Possible Cause: A tip/ring device (such as a fax machine or answering machine) does not answer 
intercom calls or transferred calls because it does not recognize the distinctive ringing pattern 
used by the system.
What to do: Change the extension’s setting for Distinctive Ring (#308) to Not Active, so the 
extension uses the same ringing for intercom and transferred calls as it does for...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Problems with the 1600 DSL Module
11-18
Problems with the 1600 DSL Module
Under certain circumstances, the 1600 DSL module may not function properly. This may be the 
fault of a circuit or programming. Prior to performing any of the steps below, make sure that you 
have reset the 1600 DSL module via a “cold” restart of the system to ensure that all settings you 
have made have been put into effect. 
Possible Cause 1: The...

Troubleshooting
Problems with the 1600 DSL Module
11-19 2. Check the status of the DSL connection by looking in the Reports menu on the terminal 
emulation program. (From the Main Menu, press “1” and then “C.”) On the second page under 
the SDSL interface, ONLINE should appear if the 1600 DSL module has successfully synced 
to the service provider’s gateway. If ENABLED appears, the module has not successfully 
synced with the gateway.
3. If the 1600 DSL module still does not work properly, go to Possible...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Problems with the 1600 DSL Module
11-203. If the 1600 DSL module still does not work properly, go to Possible Cause 4.
Possible Cause 4: The LAN connection is not established. The network connection of the 1600 
DSL module can be checked by “standard” network troubleshooting tools. Lack of network 
connectivity can result in two problems: no data connectivity to the internet and/or no voice 
communications when a Pathstar...

Troubleshooting
Problems with Automatic Backup
11-21
Problems with Automatic Backup 
Display Shows “Backup Failed:Insert Card” at 
Idle Extensions 10 and 11 
Possible Cause: The system did not detect a valid Backup/Restore PC Card while trying to do an 
automatic backup.
What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of 
the PARTNER ACS processor module, and reapply power to the system. The backup is 
rescheduled for the next day at 2:00 a.m. 
Enter Backup...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Problems with Automatic Backup
11-22
Figure 11-1. Write-Protect Tab on a Backup/Restore PC Card
Enter Backup Programming–Automatic (#123) and select Option 3 to clear the alarm display 
(see “Clearing a Backup-Failure Alarm” on page 11-4). 
Display Shows “Backup Failed:Check Card” 
at Idle Extensions 10 and 11
Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress.
What to do: Check to see...

Troubleshooting
Problems with Manual Backup
11-23
Display Shows “Backup Failed:SystemBusy” 
at Idle Extensions 10 and 11
Possible Cause: Changes were being made to system programming or central telephone 
programming while a backup was in progress.
What to do: The backup is rescheduled for the next day at 2:00 a.m. Enter Backup 
Programming–Automatic (#123) and select Option 3 to clear the alarm display (see “Clearing a 
Backup-Failure Alarm” on page 11-4).
Problems with Manual Backup
Display Shows...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Problems with Manual Backup
11-24
Display Shows “Backup Failed:Check Card” 
in System Programming Mode
Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress.
What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2. 
If it was, power down the system, reinsert the PC Card, and reapply power to the system. Restart 
the Backup Programming–Manual (#124)...

Troubleshooting
Problems with System Restore
11-25
Problems with System Restore
Display Shows “Insert Valid Card” in
System Programming Mode
Possible Cause: The system did not detect a valid Backup/Restore PC Card when you tried to do a 
restore by using Restore Programming (#125).
What to do: Power down the system, insert a valid Backup/Restore PC Card in PC Card Slot 2 of 
the processor module, and reapply power to the system. Restart the procedure.
Display Shows “Bad File - Try Again” in 
System...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Problems with System Restore
11-26
Display Shows “Restore Failed — Try Again” for 
Two Seconds in System Programming Mode
Possible Cause 1: The Backup/Restore PC Card was removed while the restore was in progress.
What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2. 
If it was, power down the system, reinsert the Backup/Restore PC Card, reapply power to the 
system, and restart the...