Avaya Partner Advanced Communications System Installation, Programming And Use Manual

Troubleshooting
System Problems
11-27
System Problems
Call Rings Continuously; When Answered,
No One at Other End
Possible Cause: Automatic System Answer or Direct Extension Dial is used on a system that 
does not support far-end disconnect.
What to do: Call your local telephone company and find out whether they support far-end 
disconnect. If the local telephone company does not support far-end disconnect, you should not 
set the Automatic System Answer Mode (#121) to either Hold or Ring, and you should...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Problems
11-28
Calls on Automatic System Answer Lines Are 
Disconnected
Possible Cause: Automatic System Answer Mode is set to Disconnect.
What to do: Change Automatic System Answer Mode (#121) from Disconnect to either Hold or 
Ring.

If calls on Automatic System Answer lines no longer disconnect, the problem is solved.

If calls on Automatic System Answer lines still get disconnected, or the Automatic System 
Answer...

Troubleshooting
System Problems
11-29

If the green LEDs on the modules are out, go to Possible Cause 2 in “All Telephones Dead: No 
Dial Tone or Lights” below.

If any green LEDs on the modules are flashing, call the helpline number listed on the front, 
inside cover.
CAUTION:
The settings retained in the 1600 DSL module’s flash memory become the active settings 
when Restore Programming has been run or when the power is turned off and back on. 
All Telephones Dead: No Dial Tone or Lights 
Possible...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Other Problems with System
11-30

If the LEDs light, the problem is corrected.

If the problem remains, call the helpline number listed on the front, inside cover.
Poor Transmission Quality on Modem
Possible Cause: A high-speed modem is connected through an extension jack on the control unit 
to a standard central office telephone line; but the line quality is not sufficient to generate a clear 
signal when the modem...

A-1
A
Cross-Reference of Features
Tables A-1, A-2, and A-3 show the feature codes you can dial to program those features.
Table A-1.  System Programming Procedures
CodeFeatureCodeFeature
#101System Date #314Pool Extension Assignment2
#102 System Day1#315Pool Access Restriction2
#103 System Time#316Call Waiting
#104 Number of Lines#317Caller ID Log Answered Calls2
#105 Transfer Return Rings#318Caller ID Call Log Line Association2
#107 Recall Timer Duration#319Caller ID Log All Calls2
#108 Rotary Dialing...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
A-2
CodeFeatureCodeFeature
#203 Hold Disconnect Time#505(Group 8) Fax CNG Detection4
#204 Automatic System Answer Lines2#506VMS Hunt Delay
#205 Direct Extension Dial Lines2#507VMS Hunt Schedule
#206 Group Call Distribution#601Fax Machine Extensions
#207 Pool Line Assignment2#602Music-On-Hold
#208 Line Coverage Extension#603Hotline
#209Unique Line Ringing4#604Doorphone Extension 1
#301 Line Assignment#605Doorphone Extension 2...

Cross-Reference of Features
A-3
Table A-2. Dial-Code Features1
1 These features can be used by the telephone user and the System Administrator.
F represents the 
f button I represents the i button; XX represents a system extension number; G 
represents a single-digit group number; and LL represents a system line number.
Dial CodeFeatureDial CodeFeature
F01Do Not Disturb2
2 Available only on system phonesF15VMS Cover2
F02Exclusive Hold2 F16Caller ID Name Display2 
F03RecallF17Caller ID Inspect2
F04Save...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
A-4
Table A-3. Intercom Dial-Code Features1
1 These features can be used by the telephone user and the System Administrator.
F represents the 
f button I represents the i button; XX represents a system extension number; G 
represents a single-digit group number; and LL represents a system line number.
Intercom Dial CodeFeature
I6XX Call Pickup
I66G Group Pickup
I68LL Direct Line Pickup–Active Line
I70 Loudspeaker Paging
I*70...

Cross-Reference of Features
A-5
Waiting for you, after you hear the Call 
Waiting toneAllCall Waiting 4-14
That come to your extension while you 
are at another extensionAllCall Forwarding/
Call Follow-Me8-11
Conferencing and joining calls: 
Conferencing inside and outside parties 
where the inside parties do not share a 
lineAllConference Calls6-23
Joining calls of inside parties who share 
a lineAll Joining Calls6-28
Preventing others from joining your callsAllAutomatic Extension Privacy
Privacy 4-2...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
A-6
At your own extension, so that you or 
someone who shares a line can pick it upAllHold 6-21
At your own extension, so that anyone 
can pick it up after you page themAllCall Park 8-14
At your own extension, so that only you 
can pick it upSystem 
telephonesExclusive Hold8-33
Using the system from an outside telephone: 
To program the system from a location 
outside the systemN/ARemote Administration 
Password4-50
To...