Avaya Partner Advanced Communications System Installation, Programming And Use Manual

Using the Telephones
Handling Calls
6-23
Using Hold on a Single-Line Telephone
Follow these instructions to place and retrieve a call on hold on a system telephone:

To place a call on hold, press the switchhook down once rapidly.
You hear intercom dial tone. The call is on hold. (Do not hang up the handset while the call is 
on hold. If you hang up the handset, the telephone rings. Lifting the handset reconnects you to 
the held call.) 

To retrieve a call that you put on hold:
1. Hang up.
The call...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
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If the conference originator puts the call on hold, other parties can continue to talk. Other 
inside parties can put their extensions on hold if there are outside parties on the conference 
call.

When the originator hangs up, the conference is disconnected.

You cannot transfer conference calls.

If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may 
include a...

Using the Telephones
Handling Calls
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Using Conference on a Single-Line Telephone
Follow these steps to originate a conference call on a single-line telephone:
1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an 
incoming call.)
2. Press the switchhook down once rapidly.
The first party is now on hold. You hear intercom dial tone. 
3. Do one of the following:

To add an outside party, dial 9 or a pool access code plus the outside number. If the...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
6-26Centrex transfer, you must be able to dial the extension directly by using the Centrex extension 
number. If a Centrex line is shared by several extensions, you cannot use Centrex transfer to 
direct the call to a specific extension. For more information about such features, see the 
documentation for your PBX or Centrex system. (When your Centrex or PBX documentation 
tells you to use a switchhook flash,...

Using the Telephones
Handling Calls
6-27 4. If no one answers or the call is refused, press the line or pool button next to the winking 
green light to reconnect to the caller. 

If you do not wish to announce the call, hang up as soon as you hear ringing. If no one 
answers, the call rings back at your extension (unless a different transfer return extension is 
programmed for your extension). Lift the handset to reconnect to the caller.

To make a voice-signaled transfer to a system telephone, in Step 2...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
6-283. When someone answers, announce the call and then hang up. 
4. If no one answers or the call is refused, press the switchhook again to reconnect to the 
caller.

If you do not wish to announce the call, hang up as soon as you hear ringing. If no one 
answers, the call rings back at your extension (unless a different transfer return extension is 
programmed for your extension). Lift the handset to...

Using the Telephones
Handling Calls
6-29

You cannot put a joined call on hold.

You can tell when someone has joined a call of yours when the lights next to the line or pool 
button change to alternately flashing red and green.

If a system telephone joins a call on a single-line telephone, there is a momentary “break” in 
the call on the single-line telephone.

You can use Automatic Extension Privacy (#304) to prevent other extensions from joining 
calls on a specific extension. This is especially...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
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Contents
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7
Operator Features
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-1
Programming an Operator’s Extension  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-1

Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-1

Backup Answering Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

PA R T N E R® Advanced Communications System Installation, Programming, and Use
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