Avaya Partner Advanced Communications System Installation, Programming And Use Manual

Overview
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7
Operator Features
Overview
A typical setup of the PARTNER ACS includes using extension 10 as the system operator position. 
The person at extension 10 thus becomes the primary operator for calls coming into the system. 
Certain system features are used only by the system operator; these are explained in this chapter.
Programming an Operator ’s Extension
One of the initial programming duties in programming extensions is to set up operator extensions. 
To set up an operator’s extension, you...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Programming an Operator’s Extension
7-2
Backup Answering Options
To assist the operator in handling calls, consider the following features:

Automatic System Answer. When activated, this feature answers incoming calls after a 
specified number of rings and plays a customized greeting. Then, depending on how 
Automatic System Answer Mode (#121) is programmed, the system either:
– places the call on hold at extension 10 (the...

Operator Features
Programming an Operator’s Extension
7-3

Manual Signaling. A Manual Signaling button (labeled MS-Bill) is programmed to signal the 
target extension. When the button is pressed, the user at the target extension hears a tone for 
as long as the button is pressed. This feature is typically used by an operator to alert the boss 
to an important incoming call when the boss is already on a call. The lights of a Manual 
Signaling button work like an Auto Dial button to show the status of the...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Automatic System Answer Features
7-4
Automatic System Answer Features
The Automatic System Answer features help the system operator handle outside calls during 
peak calling periods. When an outside call rings on a line programmed with Automatic System 
Answer, the system answers it after a specified number of rings and plays a short user-recorded 
greeting to the caller. Then, depending on how Automatic System Answer Mode...

Operator Features
Automatic System Answer Features
7-5

Direct Extension Dial is an alternative system answering feature that lets outside callers dial 
an extension or Hunt Group number directly, without the aid of the operator.
Programming
To assign or unassign an Automatic System Answer Button with lights at extension 10:
1. Press 
f00ss#111. 
2. Do one of the following:

If you want to assign Automatic System Answer to the first available button, press 
D until a display similar to the following...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Automatic System Answer Features
7-6
Automatic System Answer Delay (#110) 
Use this feature to specify the number of times (0—9) an incoming call should ring before it is 
answered by Automatic System Answer.
Considerations

Automatic System Answer Delay works independently of Line Ringing, which determines 
how an outside call rings at an extension–immediately, after a 20 second delay, or not at all. 
Automatic System Answer...

Operator Features
Automatic System Answer Features
7-7 3. To assign or unassign the line, press 
D until the appropriate value appears.

1 = Assigned

2 = Not Assigned (the factory setting) ✔ 
4. To identify another line, press 
n or p until the line number appears on the display. 
Then repeat Step 3.
5. Repeat Steps 3 and 4 for all the lines that you want to identify.
6. Select another procedure, or exit programming mode.
Automatic System Answer Mode (#121)
Use this feature to determine how the system...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Automatic System Answer Features
7-8
Programming
To change the Automatic System Answer Mode:
1. Press 
f00ss#121.
2. To change the mode, press 
D until the appropriate value appears: 

1 = Hold (the factory setting) ✔ 

2 = Disconnect

3 = Ring
3. Select another procedure, or exit programming mode.
Automatic System Answer Record/Playback (I891)
Use this feature to record and play back the message that callers hear when a call...

Operator Features
Automatic System Answer Features
7-9 5. Dial 
891. The current time of day remains on the second line of the display for the duration 
of this procedure. The top line of the display reads:
ASA: 1=Record 
If a message was recorded previously, a display similar to the following appears:
ASA: 1=Record 2=Play 
6. Press 
1. A display similar to the following appears for three seconds:
Record at the tone 
7. After three seconds, you hear a confirmation tone. Begin recording your message.
8....

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Direct Extension Dial Features
7-10
Direct Extension Dial Features
Direct Extension Dial answers incoming calls after a specified number of rings and plays a 
customized message. This message prompts the caller to dial the digits of the designated 
extension, Hunt Group, or Calling Group. The Direct Extension Dial features that you must 
program are:

Direct Extension Dial Lines 

Direct Extension Dial Button 

Direct...