Avaya Partner Advanced Communications System Installation, Programming And Use Manual

Using the Telephones
Display
6-13 The capabilities of a feature telephone are in the telephone itself. For example, if you store a 
number on a feature telephone ’s Auto Dial button, that number is stored in the feature telephone. 
(This is different from storing a number on a system telephone ’s Auto Dial button. When you 
program a button on a system telephone, the number is actually stored in the control unit.) 
Similarly, when you press a 
h button on a feature telephone, the call is held at the...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Display
6-14

Wake Up Call on the display of users receiving a wake up call.

Volume or display contrast level bars, as volume or display contrast is adjusted.

Programming messages and prompts when in programming mode.

When you are in Telephone Programming mode, the current line assignment, feature code, or 
Speed Dial number (if any) assigned to a button displays when the button is pressed. 
Blank 
displays if nothing is...

Using the Telephones
Handling Calls
6-15
Handling Calls
The following call-handling functions are available from both system and single-line telephones:

Making calls

Answering calls

Placing calls on hold

Conference calls

Transferring calls

Joining calls
Making Calls 
You can make a call by dialing an outside telephone number or an extension number. There are 
also several ways to speed dial a number.
Hybrid Mode Only
Making calls on a system operating in Hybrid mode is the same as in Key mode...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
6-16

If you lift the handset before pressing a line or pool button, the system automatically selects 
the first available outside line or pool, or the intercom. The order in which the system makes 
the selection is determined by the Automatic Line Selection for the extension.

On either a system telephone or a single-line telephone, you also can use Direct Line 
Pickup–Idle Line (I8LL)
 to access a line for...

Using the Telephones
Handling Calls
6-17 2. Dial the telephone number.
On a system display telephone, the dialed number appears on the display. 
If you are using a PBX or Centrex line, you also may need to use a dial-out code (usually 9) 
before you dial a number outside the system.
To make an outside call on a specific line:
1. Press the idle line button (red and green lights are both off), or dial 
i8 plus the two-digit 
line number.
2. If desired, lift the handset.
3. Dial the telephone number.
To...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
6-182. Dial 
8 plus the two-digit line number.
3. Dial the telephone number.
To make an outside call using a specific pool:
1. Lift the handset.
You hear intercom dial tone. 
2. Dial the three-digit pool access code (880, 881, 882, or 883).
3. Dial the telephone number.
Making an Intercom Call 
An intercom call, or inside call, is a call between two extensions without using an outside line. 
There are two ways...

Using the Telephones
Handling Calls
6-19
Answering Calls
This section describes how you can answer calls ringing at your extension. Additional features 
allow you to pick up calls at other extensions.
Considerations

Calls that are answered by pressing a pool button can be held, conferenced, or transferred; 
however, pool buttons cannot be used to join calls.

There are several ways to access a line for answering calls:
– On either a system telephone or a single-line telephone, lift the handset to answer...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
6-20
Answering a Call on a System Telephone
You can answer a call on any line or pool that is ringing, or select a specific line or pool if more than 
one is ringing:

When the telephone is ringing, lift the handset.
You are connected to the incoming call. If more than one line or pool is ringing, you are 
connected to the line or pool that has been ringing for the longest time. If the call is an 
intercom call...

Using the Telephones
Handling Calls
6-21

To answer a coverage call:
1. If your telephone is a covering extension and it rings, check your display to see if the 
ringing call is a coverage call. Also, if you have an Auto Dial button for the originating 
extension, the green light next to the button flutters while the coverage call is ringing at 
your extension (and it is the next ringing call you answer if you lift the handset).
2. Lift the handset.
You are connected to the coverage call. 
3. The first...

PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
6-22

If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may 
include a call hold feature that lets you place a call on hold and place another call on the same 
line. For more information, see the documentation for your PBX or Centrex system. (When 
your Centrex or PBX documentation tells you to use a switchhook flash, use the Recall feature 
instead.)

Hold acts differently...