Amanda Work Group Administrations 7 Xx Instructions Manual

							Chapter 3: Monitoring Amanda 41
To  r e s e t  a  p o r t :
1. Press Ctrl+Home.
2. Press Alt+P.
3. Type the two-digit port number. Port 1 is 01, port 11 is 11, and so forth.
To display trace information on the screen:
1. From the Main screen, press Ctrl+Home.
The screen blanks and you hear a beep.
2. Press Alt+T to start the trace. 
Stop the trace by pressing Alt+O or Esc.
Resetting the Date and Time
You can reset Amanda’s date and time while she is running.
To reset the date and time:
1. From the Main screen, press Alt+D.
2. Type the password. (The default is AMandA with only the first two and 
the last letter capitalized.)
The System Date/Time screen appears.
Type a new date in the Date field using the format displayed on the 
screen. Then press Enter.
System Date/Time
Date: 01/11/1997
Time:  18:22:51 
						

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3. Type a new time in the Time field using the format displayed on the 
screen. Then press Enter.
Copying Files
You can copy files without shutting down Amanda. Using the Main screen, 
you can copy files:
 From one location on the system to another
 To or from a floppy disk
To  c o p y  a  f i l e :
1. From the Main screen, press Alt+F.
2. Type the password. (The default is AMandA with only the first two and 
the last letter capitalized.)
The Copy a File screen appears.
3. Type the complete path to the file to be copied in the Copy From field 
then press Enter.
4. Type the complete path to the file to be created in the Copy To field then 
press Enter.
Copy a file
Copy From:
Copy To: 
						

							Chapter 4:
Recording the Greetings
Calling Amanda
To perform the procedures in this chapter you need to use a telephone or 
Amanda Messenger. The telephone directions are provided here as they 
work for both voice servers and standalone systems. See 
[email protected]/DOS Workstation Features for information about 
how to use Amanda Messenger to record greetings.
To record the greetings that callers will hear when they call, you must first:
 Dial Amanda’s extension
 Log into the mailbox for which a greeting is to be recorded
The following examples use mailbox 990 (for recording the Company 
Greeting). You use mailbox 991 to record the Caller Instructions, and so 
forth.
You access Amanda differently depending on the integration used by your 
telephone switching system. Depending on the level of integration provided 
by your telephone switching system, Amanda automatically logs on to the 
mailbox for the extension you are using and asks for the security code.
When you are calling mailbox 990 or another mailbox for which there is no 
extension, use the following procedure. (This is also the procedure for 
accessing your personal mailbox when you are not at your extension.) 
						

							44 Administering [email protected]/DOS
To call Amanda (with integration):
1. Dial Amanda’s call/hunt group pilot number.
Amanda automatically logs on to the mailbox for the extension you are 
using. You are prompted: “Enter your Security Code, finish by pressing 
#.” 
2. Enter the security code for mailbox 990 and press #. (The default secu-
rity code for mailbox 990 is 990.)
Because the security code is not correct for the mailbox into which 
Amanda automatically logged you, you are prompted: “That Security 
Code is invalid. Enter your mailbox number.” Amanda waits for another 
mailbox.
3. Enter mailbox 990 and press #.
Amanda now accepts the security code.
To call Amanda (without integration):
1. Dial Amanda’s pilot number.
2. After Amanda answers, press *.
3. Enter mailbox 990 and press #.
4. Enter the security code for mailbox 990 and press #. (The default secu-
rity code is 990.)
Recording the Company Greeting
Unless you change the configuration, this is Greeting 1 for mailbox 990, 
known as the Company Greeting mailbox. The default security code for this 
mailbox is 990. You should change the security code to something else as 
soon as possible. You might record more than one initial greeting because 
you can have a greeting for all ports, greetings for groups of ports, or a 
greeting per port. See Installing [email protected]/DOS for more  
						

							Chapter 4: Recording the Greetings 45
information about having a greeting per port or contact your Amanda 
marketing partner or solution provider.
See “Appendix A: Setup Sheets” on page 213 for greeting worksheets.
To record the initial or company greeting:
1. Dial Amanda’s extension and identify yourself as mailbox 990 or 
whatever mailbox is the equivalent of the Company Greeting mailbox. 
You should hear Amanda play the top level menu.
2. Press 2 to change the greeting.
3. Press 1 to select Greeting 1.
4. Press 2 to record the greeting. 
5. Press # as soon as you finish speaking.
6. After any recording, you can:
 Review the recording by pressing 1.
 Rerecord by pressing 2.
 Add to the end of the recording by pressing 3.
 Cancel the recording by pressing 4.
7. Save the recording by pressing 9.
8. To finish, hang up.
N
OTE:By default, the Extension field for mailbox 999 contains 
only an H token, which causes Amanda to immediately dis-
connect the port. Therefore, dialing 999#, especially on 
older telephone switching systems, makes the port avail-
able for the next user or incoming call more quickly than 
just a hang up.
You can also record this greeting using Amanda Messen-
ger. See [email protected]/DOS Workstation Fea-
tures for more information. 
						

							46 Administering [email protected]/DOS
Sample Greetings for Mailbox 990
The following greetings show that Amanda can vary how she greets your 
callers depending on the time of day or the time of year.
Greeting 1: Morning Greeting
Good morning, thank you for calling Company Name.
Play it from 8 
A.M. to 12 P.M. Monday through Friday.
Greeting 2: Afternoon Greeting
Good afternoon, thank you for calling Company Name.
Play it from 12 to 5:30 
P.M. Monday through Friday.
Greeting 3: After-hours Greeting
Thank you for calling Company Name. Our office is now closed.
Play it from 5:30 
P.M. to 8 A.M. Monday through Friday and from 8 A.M. 
Saturday through 8 
A.M. Monday.
Greeting 4: Holiday Greeting
Thank you for calling Company Name. You have reached us on a company 
holiday. Our staff wishes you a safe and happy holiday.
Play it from 8 
A.M. to 8 P.M. on the holiday. If the holiday is a three-day 
weekend, play it from 8 
A.M. Saturday through 8 P.M. Monday. 
						

							Chapter 4: Recording the Greetings 47
Sample Scheduling Records for Mailbox 990
This section shows how to schedule the sample greetings using either 
Amanda Administrator or the Auto screen.
Using Amanda Administrator
If you are running Amanda as a voice server, you use Amanda 
Administrator to create scheduling records. For more information, see 
“Creating Scheduling Records” on page 156.
The following figures and explanations show how to schedule the four 
greetings in “Sample Greetings for Mailbox 990” on page 46. It shows the 
scheduling records for an Amanda system that was initialized May 23, 1997, 
just before a three-day weekend for American Memorial Day holiday.
To play greeting 1 on weekday mornings, greeting 2 on weekday afternoons, 
and greeting 3 on weeknights and weekends, you need three scheduling 
records. The first starts greeting 1 at 8:00 
A.M. on weekdays; the second 
starts greeting 2 at noon on weekdays; and the third starts greeting 3 at 5:30 
P.M. on weekdays. Greeting 1 plays until greeting 2 starts; greeting 2 plays 
until greeting 3 starts; and greeting 3 plays until greeting 1 starts. For 
example, because greeting 1 does not start until Monday morning, greeting 3 
plays Friday evening and the entire weekend. 
						

							48 Administering [email protected]/DOS
The following figure of the Auto Scheduler window shows the settings for 
the first scheduling record. This record starts greeting 1.
Greetings 2 and 3 have similar settings. Notice that you select the time using 
A.M. and P.M., but that the Scheduler Records list box uses the 24-hour 
format. 
						

							Chapter 4: Recording the Greetings 49
The next figure shows the Auto Scheduler window and the settings for the 
records needed to schedule greeting 4 to be played for the Memorial Day 
weekend, from Friday evening of May 23 until Tuesday morning of May 27. 
Each of the four records overrides a normally scheduled greeting. To prevent 
collisions, each record starts one minute later than the greeting it is 
overriding. You can, of course, disable the usual greetings, create only one 
record for greeting 4 for the holiday weekend, and re-enable the usual 
greetings on Tuesday morning. That is easier—but causes problems if you 
forget to re-enable the usual greetings sometime between 5:30 Monday 
evening and 8:00 
A.M. Tuesday morning.
Notice that this and the other records for the holiday are enacted only once, 
rather than on a regular basis. 
						

							50 Administering [email protected]/DOS
The three records for May 26th override the Monday morning use of greeting 
1 on May 26, the Monday afternoon use of greeting 2, and the Monday 
evening use of greeting 3. Their settings are similar to the record shown in 
the preceding figure.
Using the Auto Screen
If you are running Amanda as a standalone system, you use the Auto screen 
to create scheduling records. For more information, see “Creating Scheduling 
Records” on page 165.
The following figures and explanations show how to schedule the four 
greetings in “Sample Greetings for Mailbox 990” on page 46. It shows the 
scheduling records for an Amanda system that was initialized May 23, 1997, 
just before a three-day weekend for American Memorial Day holiday.
To play greeting 1 on weekday mornings, greeting 2 on weekday afternoons, 
and greeting 3 on weeknights and weekends, you need three scheduling 
records. The first starts greeting 1 at 8:00 
A.M. on weekdays; the second 
starts greeting 2 at noon on weekdays; and the third starts greeting 3 at 5:30 
P.M. on weekdays. Greeting 1 plays until greeting 2 starts; greeting 2 plays 
until greeting 3 starts; and greeting 3 plays until greeting 1 starts. For 
example, because greeting 1 does not start until Monday morning, greeting 3 
plays Friday evening and the entire weekend.