Amanda Work Group Administrations 7 Xx Instructions Manual

							Chapter 6: Notifying Users 121
 Testing notification templates and records by making calls to users 
and verifying that the expected notification takes place.
Using Amanda Administrator
If you are using Amanda as a voice server, you use Amanda Administrator 
to manage notification records.
Creating a Notification Record and a 
Notification Template
Your first notification record is created at the same time as your first 
notification template. Any time that you need a new template, you create it 
and a record simultaneously.
To create a new notification record (and a notification template):
1. From the Mailbox window, select a user who will need a copy of this 
notification template as a record. 
2. Do one of the following:
 Click Notify   on the toolbar.
 On the Mailbox menu, click Notify. 
						

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The Notify window appears. The User Information section indicates 
what user you are creating the notification record for.
3. Select a disabled record from the Notification Records list box.
4. Click Modify/New…. 
						

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The Notify Template dialog box appears.
5. Type a title for the template in the Title text box.
Use a name that makes it easy to identify this template when you use it 
to create other notification records. Titles must be unique.
6. Select a type of notification from the Type drop-down list box.
Pickup NotifyIndicates that the user has picked up (listened to) all 
the new messages. It usually turns off a message light.
Normal NotifyIndicates that the user has new messages. Normal 
notification templates turn on message lights, page 
users, call them at home, and so forth. (Normal notifi- 
						

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cation records handle both urgent and non-urgent mes-
sages—unless you define an urgent notification 
record.)
Relay PagePages the user and relays a telephone number that has 
been input by the caller. 
If a caller presses the # sign while listening to the 
mailbox’s greeting, Amanda asks for a telephone 
number and saves it in the %R token. To relay the 
number, the %R or P(R) token must appear in the 
Method field of the notification record.
Disk LowIndicates that Amanda is low on disk space. This type 
of notification templates is available only for mailbox 
999, the administrator mailbox. If you select Disk 
Low as the notification type from any other mailbox, 
Amanda displays an error message.
Urgent MessageIndicates that the user has a new and urgent message. 
Urgent notification templates usually page users or 
call them at their current location. Once you create an 
urgent notification record for a mailbox, Amanda exe-
cutes normal notification records only for non-urgent 
messages. That means you need an urgent notification 
record to turn on the message light for that mailbox.
7. Type the tokens in the Method text box needed to perform the type of 
notification. 
For example, type the DTMF that turns on a message light. Use %U for 
the extension if it is the same number as the mailbox.
See “Examples of Notification Methods” on page 143 and, for more 
information about the Token Programming Language, see Installing 
[email protected]/DOS. 
						

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8. Indicate what days the notification record can be executed. Do one of 
the following:
a. Check each day in the Days group box.
b. From the Execute Every group box, select Day (every day), 
Weekday, Weekend, or Mon-Sat.
9. Indicate the time of day the notification record can be executed. Do one 
of the following:
a. Fill the From and To text boxes in the Time group boxes and in-
dicate 
A.M. or P.M. by clearing or selecting the PM check box.
b. Use the time scale at the right edge of the dialog box to show the 
starting and ending times graphically using the 24-hour format.
 Drag either part of the pointer up or down the scale to select the 
starting and ending times.
 Click the   and   buttons at the top of the scale to 
modify the starting time.
 Click the   and   buttons at the bottom of the scale to 
modify the ending time.
10. Use the boxes in the Execute Notify group box to indicate when and 
how often the notification record should be executed after the reason for 
notification (for example, the arrival of a message) occurs.
(Amanda retries Normal Notify records until the user picks up the mes-
sages or until the maximum number of retries has occurred. Amanda 
stops executing Urgent, Relay Page, Disk Low, and Urgent Message 
records only when the maximum number of retries has occurred.)
a. In the After Waiting text box, type the interval between when 
the reason for notification occurs and when the notification 
record is executed.
b. In the Retry Every text box, type the interval between execu-
tions of the notification record.
c. In the For text box, type the total number of times the notifica-
tion record should be executed. 
						

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11. Click New.
The Notify window reappears.
12. If you used %V in the Method field, type a pager number, telephone 
number, or other variable (whichever is appropriate) in the Variable text 
box.
13. Select the Enable check box to start using the new record.
14. On the Mailbox menu, click Save… to save this new record for the cur-
rent mailbox.
Creating a Notification Record from an Existing 
Template
Creating a record from an existing template means that most of the work is 
done for you. You supply only the Variable field (if %V is used in the 
Method field) and enable the record. Otherwise, you are really creating both 
a new template and a new record simultaneously. See “Creating a 
Notification Record and a Notification Template” on page 121.
N
OTE:If an enabled record’s Method field contains %V, the Vari-
able field must contain a number.
To create a notification record from an existing template:
1. From the Mailbox window, select a user who will need a copy of this 
notification template as a record. 
2. Do one of the following:
 Click Notify   on the toolbar.
 On the Mailbox menu, click Notify.
The Notify window appears. The User Information group box indicates 
what user you are creating the notification record for.
3. Select a disabled record from the Notification Records list box. 
						

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4. Select a template on which to base the record by selecting the title for 
that template from the Template Title drop-down list box.
5. Type the new contents for the Variable field (if the Method field con-
tains the %V token).
To see the Method field:
a. Click View Template….
b. Click Cancel to return to the Notify window.
6. Select the Enable check box to make the record active.
7. On the Mailbox menu, click Save…
The Save Changes dialog box appears.
8. Click Yes.
Modifying Templates
Modifying a notification template changes every record based on that 
template. To modify a template, you must select a record that is based on 
that template. 
To modify a notification template:
1. From the Mailbox window, select a mailbox that has a notification 
record based on the notification template to be changed. 
2. Do one of the following:
 Click Notify   on the toolbar.
 On the Mailbox menu, click Notify.
The Notify window appears. 
3. Select a record based on the template from the Notification Records list 
box.
(The template’s title follows the notification record’s number (1–10) in 
the Notification Records list box—unless the record is disabled. If the  
						

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record is disabled, the template’s title follows the word “disabled.” As 
you select the record, the template’s title appears in the Template Title 
list box as well.)
4. Click Modify/New….
5. Change the appropriate fields (see the explanation below).
From the Notification template you can edit the following:
TitleType a title for the template in the Title text box.
Use a name that makes it easy to identify this template 
when you use it to create other notification records. 
Titles must be unique.
TypeSelect one of the five types of notification from the Type 
drop-down list box.
MethodType in the appropriate tokens to execute this notifica-
tion. This field defines the actual notification action.
See “Examples of Notification Methods” on page 143 
and, for more information about the Token Program-
ming Language, see Installing [email protected]/
DOS.
DaysDefine the days on which this notification can occur by 
doing one of the following:
 Selecting Day, Weekday, Weekend, or Mon–Sat 
from the Execute Every… group box. Amanda Ad-
ministrator automatically marks the correct days for 
you. 
 Selecting the days within a seven-day week on 
which this notification can occur.  
						

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6. Select Modify to save your changes to the template you are editing.
C
AUTION:Selecting Modify replaces the existing template and 
automatically changes the notification record for all 
the mailboxes currently using that template.
TimeDefine the time range for notification to occur by doing 
one of the following:
 Type the starting and ending times in the Time text 
boxes.
 Drag either part of the pointer up or down the scale 
to select the starting and ending times.
 Click the   and   buttons at the top of the 
scale to modify the starting time.
 Click the   and   buttons at the bottom of 
the scale to modify the ending time.
Execute 
NotifyDefine the initial delay before, the interval between, and 
the total number of times the record is to be executed by 
doing all of the following:
 Type the number of minutes Amanda waits after the 
reason for notification occurs before she executes 
the record in the After Waiting text box.
 Type the number of minutes between executions in 
the Retry Every text box. 
 Type the number of times to notify the user in the 
For text box.
NOTE:A value of 0 in the For text indicates that 
Amanda should try an infinite number of 
times. The Amanda Company does not recom-
mend this setting. Also, the setting for Retry 
Every must be greater than 0. 
						

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Disabling a Notification Record
You can disable a notification record temporarily or permanently. For 
example, if a user takes a leave of absence or a vacation, you can disable all 
his notification records. Amanda keeps the original information so you can 
reactivate the record later.
To disable a notification record:
1. From the Mailbox window, select the mailbox whose record is to be 
disabled. 
2. Do one of the following:
 Click Notify   on the toolbar.
 On the Mailbox menu, click Notify.
The Notify window appears.
3. Select a notification record from the Notification Records list box.
4. Clear the Enable check box.
5. On the Mailbox menu, click Save… then Yes. 
T
IP:You can double-click the notification record to toggle the 
Enable check box from on to off (and vice versa).
Changing Notification Telephone Numbers
If a user changes his pager number or another telephone number used in a 
notification record, you need to change the contents of the Variable field for 
that record. This number replaces the %V token in the record’s Method field.
You can change the number for the user, or he can change the number 
himself by calling Amanda over the telephone.