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Amanda Work Group Administrations 7 Xx Instructions Manual

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    							Appendix B: Glossary 231
    inband signalingThe telephone switching system’s ability to send DTMF 
    tones to a telephone port as soon as it answers (goes off-
    hook), informing Amanda of the nature of the call as 
    well as the extension or CO line which is calling. This 
    helps Amanda make the correct decision in processing 
    the call (i.e., play a Busy message, play the current greet-
    ing, enter the log on mode, or play the company greeting 
    by processing mailbox 990). This is useful in conjunc-
    tion with a blind transfer when the call volume is very 
    heavy and you wish to make telephone ports available 
    for handling the next call as quickly as possible.
    informational mailboxA mailbox which usually does not accept messages from 
    callers; instead, its greeting is played to callers to pro-
    vide them with various pieces of information. To accom-
    plish this in Amanda, the Do Not Disturb field must be 
    ON.
    integerA whole number with no decimal point or fractions. For 
    example, 24,-32768,1,8,-30,32767,-1 are integers.
    Integration HelperA program accessed by selecting option 3 within the Set-
    up utility and pressing the F1 key. This program can as-
    sist an installer in determining the DTMF coming from 
    a telephone switching system using inband signaling. 
    An alternative is using an Amanda trace file (either 
    C:\AMANDA\TRACE.OUT or C:\AMAN-
    DA\SCREEN.OUT).
    integration timeoutThe pause after Amanda goes off-hook to allow for the 
    arrival of DTMF sent by the telephone switching system 
    using inband signaling. It also serves as an inter-digit 
    timer after the arrival of the first digit. You can set this 
    timer by modifying the first line of the screen accessed 
    by selecting option 3 of Setup. The default is 0 which 
    means inband signaling is disabled. Use 10 to specify 
    1.0 second, 15 for 1.5 seconds and so on. 
    						
    							232 Administering [email protected]/DOS
    Interactive Voice Response 
    (IVR)A way in which callers can obtain information from a 
    computer database through the use of DTMF. This is 
    common in the banking industry. For example, if you 
    want to know your account balance, you enter your ac-
    count number and your personal identification number 
    when prompted. The system you are communicating 
    with confirms your account number and security code 
    and accesses a database to retrieve your account balance.
    jumper pinsPins found on the voice board used to set the correct ad-
    dress for boards.
    LANLocal Area Network. A short distance data communica-
    tions network used to link computers and peripheral de-
    vices under some form of standard control. 
    LANALocal Area Network Adapter. A PC-compatible circuit 
    card that provides the PC-to-LAN hardware connection.
    LANA NumberA number that is assigned to the logical network with 
    which Amanda for Workgroups communicates.
    List CommentA comment describing a mailing list that is recorded by 
    the user who creates the list. The comment should help 
    you distinguish one list from another and remember 
    whose extensions are on the list.
    LoginsThe total number of times the mailbox was accessed by 
    a user by pressing the * key.
    long pauseUsing , within a token string causes Amanda to pause 
    for 2 seconds.
    mailboxThe user options, messages, mailing lists, and other data 
    identified by a mailbox.
    menu barLists a program’s choices. It is found at the top of the 
    screen of any Amanda screen or Windows application.
    MFMulti-frequency. An inband address signaling method 
    which uses ten decimal digits and five auxiliary signals 
    are each represented by selecting two frequencies and 
    combining them into one sound. 
    						
    							Appendix B: Glossary 233
    monitored transferSame as supervised transfer.
    NDISNetwork Driver Interface Specification. A device driver 
    which provides hardware and protocol independence for 
    network drivers.
    NetBEUINetBIOS Extended User Interface. The network proto-
    col required by Amanda for Workgroups.
    NetBIOSNetwork Basic Input/Output System. A layer of soft-
    ware which links a network operating system with spe-
    cific hardware. It allows application programs to 
    communicate with the network.
    networkSee LAN
    non-empty stringA string containing 1 or more characters.
    notification templateA general notification action which can be used for any 
    number of notification records belonging to any number 
    of mailboxes. For example, message waiting light ON 
    and message waiting light OFF notification actions 
    should be saved as templates.
    nullEmpty string or empty value.
    on-hookWhen a port or extension is ready to take a call. When 
    off-hook, a port or extension is not available to accept 
    calls.
    PCPMProgrammed Call Progress Monitoring. See supervised 
    call transfer.
    port (channel)A hardware device in the computer or telephone switch-
    ing system where data can be accessed. When not pref-
    aced by COM, serial, or parallel, this guide refers to a 
    port created by connecting a telephone port to a voice 
    board. Amanda supports from 2 to 24 ports. See also 
    COM port, RS-232 port, serial port, and parallel 
    port. 
    						
    							234 Administering [email protected]/DOS
    prompt fileThe Amanda file containing all system prompts (prere-
    corded words, sentences, or questions) that are included 
    within the Amanda software. The default prompt file is 
    C:\AMANDA\ENGLISH.IDX or ENGLISH.BDX (de-
    pending on whether your computer is a Brooktrout voice 
    board or a Amanda Company voice board for Norstar 
    KSUs). A Spanish version of the system prompts are 
    also available from The Amanda Company.
    reorder toneA fast busy or busy tone heard when you dial an invalid 
    extension or when no intercom path is available.
    ring voltageA ring signal provided by the Central Office. It is gener-
    ally 70 to 90 volts at 17 Hz to 20 Hz.
    sampling rateAn indication of the method used for digitizing sound 
    which is required before you can save prompts, greet-
    ings, and messages onto the hard disk. 
    serverA shared computer on the LAN which provides services 
    to the other nodes on the LAN. For example, the Aman-
    da Voice Server interacts with all the nodes running the 
    Amanda for Workgroups clients.
    SMDISimplified Message Desk Interface, a Bellcore standard, 
    is a data line from the central office that sends informa-
    tion and instructions (about the caller and called party) 
    to your on-site voice mail box. For example, if you call 
    yourself, Amanda assumes you want to listen to your 
    messages.
    SMDRStation Message Desk Reporting. See call accounting.
    status barArea at the bottom of the screen or window that de-
    scribes actions currently being performed within the 
    program.
    stringA sequence of 0 or more characters. The length of a 
    string is the number of characters in the sequence. A 
    space counts as one character when it appears anywhere 
    within the sequence. A string of length 0 is null or emp-
    ty. 
    						
    							Appendix B: Glossary 235
    substringA portion of a string. For example, “EN” is a substring 
    of “MEN” as well as “WOMEN”, or “TENTH”.
    supervised transferA type of call transfer in which Amanda stays on the line 
    and listens to telephone switching system tone patterns 
    after putting the caller on transfer hold. If what is heard 
    does not match a Ring, Busy, or Reorder tone, the voice 
    board driver reports an answer to Amanda. To complete 
    the transfer, Amanda hangs up. (See also blind trans-
    fer.)
    system integration patternsThe patterns expected from the telephone switching sys-
    tem when Amanda is integrated with the telephone 
    switching system. These patterns can be defined using 
    Setup option 3 or editing the same ASCII file that 
    contains the dial codes (C:\AMANDA\PBX.DB 
    1001.PBX). The Integration Helper can assist in defin-
    ing the correct patterns, or you can use the trace facility 
    within Amanda.
    taskbarA tool used in Windows 95 that helps you track the pro-
    grams you are currently running and gives you easy ac-
    cess to those you are not. This is typically located at the 
    bottom of the screen and includes the Start button.
    timed break recallUsing ~ token to make Amanda pulse dial the digit 1 to 
    effect a timed break recall.
    tokenA command in the Token Programming Language that 
    cause Amanda to perform some action. For example, the 
    P() token causes Amanda to play messages and so forth. 
    Tokens usually appear in the Extension fields of mail-
    boxes and in the Method fields of notification records.
    tone patternsThe Ring, Busy, Reorder, and Hangup tones that Aman-
    da uses to supervise transferred calls.
    toolbarA bar of buttons which represent common tasks of the 
    program you are using. 
    						
    							236 Administering [email protected]/DOS
    traceA facility within the Amanda software which logs all ac-
    tivity on telephone ports into a file named 
    C:\AMANDA\TRACE.OUT. This file can be viewed 
    using any ASCII editor such as MS-DOS EDIT or JOVE 
    (supplied by The Amanda Company).
    The TRACE.EXE utility allows you to review Aman-
    da’s activities. When testing token programming, use 
    the following command to start Amanda with trace 
    turned on:
    C:\AMANDA /t /s 1300
    This command also limits the size of the trace file to 1.3 
    MB so it can fit on a 3.5-inch floppy disk. The trace can 
    be left on indefinitely and will retain only the last 1.3 
    MB of data. The /t turns on trace mode and the /s limits 
    the size to the specified number of bytes.
    transfer dial toneThe solid (continuous) tone which must be heard by 
    Amanda after a hookflash is performed and before 
    DTMF digits representing the extension to connect to 
    are dialed. If one second of continuous dial tone is not 
    detected by Amanda, a second hookflash is performed in 
    order to get back to the caller. The absence of transfer 
    dial tone is usually due to the fact that the telephone 
    switching system does not have an available intercom 
    path or DTMF receiver at the time. A non blocking tele-
    phone switching system is one that can guarantee trans-
    fer dial tone for all telephone ports by allocating one 
    DTMF receiver per port.
    turnkey systemA system that comes ready to use.
    mailboxA unique number chosen to identify an Amanda voice 
    mailbox. Any number from 0 to 99,999,999 is accept-
    able as a mailbox.
    unsupervised transferSame as blind transfer.
    voice boardThe audioboard which communicates with Amanda 
    software and enables it to process incoming calls and/or 
    make outbound calls. 
    						
    							Appendix B: Glossary 237
    voice formVoice response to a series of questions that constitute a 
    form. For example, Amanda might ask a caller for his 
    name, address, and other pertinent information for a 
    mailing label. Using the Q() command in the Token Pro-
    gramming Language, all the caller’s answers can be 
    stored as a message.
    voice notificationDialing an extension or an outside number and playing 
    the mailbox’s Name and Extension recording and saying 
    the total number of messages and how many of them are 
    unheard. This is useful when message waiting lights 
    cannot be lit by a single line port or when users wish to 
    be notified at home after hours.
    voice serverThe Amanda Voice Server interacts with all the nodes 
    running the Amanda for Workgroups clients. 
    						
    							Symbols
    %R token
     124, 135
    %V
    changing
     131, 142
    %V token 141
    /I
    command-line options
     19
    /P
    command-line options
     19
    /S
    command-line options
     19
    /T
    command-line options
     19
    Numerics
    411
     64, 80, 90, 101, 110
    990 6, 44, 213
    sample greetings 46
    991 6, 58, 214
    sample greetings 59
    997
    mailbox template
     68, 78
    Norstar 69
    999
    administrator mailbox
     24, 
    74
    computer use of 195
    displaying 196
    recording system an-
    nouncements
     
    190
    telephone use of 189
    A
    accessing
    Amanda
     18
    Main screen 18
    Users screen 97
    activating
    notification records
     140
    scheduling records 168
    activation key
    defined
     223
    Adjust Maximum Rings 90, 
    110
    alphanumeric
    defined
     224
    Amanda 3
    calling 43
    current users 29, 33
    Main screen 37
    passwords 21
    shutting down 20
    starting 18
    Amanda Administrator 3
    exiting 76
    help 77
    logging back on 78
    logging on to Amanda 
    Voice Server
     73
    starting 73
    starting from Amanda 
    Monitor
     28
    toolbar 78
    Amanda Dialer 4
    Amanda Fax 4
    Amanda Messenger 4
    Amanda Monitor
    description
     23
    exiting 28
    help 29
    logging back on 26
    logging on 24
    port information 27
    starting from Amanda Ad-
    ministrator
     76
    system information 26
    toolbar 29
    Amanda password 97
    Amanda Standalone System 3, 
    4, 17
    Amanda version 38
    Amanda Voice Server 3, 17
    logging on 28, 76
    analog telephone
    defined
     224
    And Every
    scheduling field
     169
    Index 
    						
    							240 [email protected]
    ANI
    defined
     224
    announcing
    called party
     93, 113
    ANSWER 39
    ASCII
    defined
     224
    At
    scheduling fields
     168
    attendant
    automated
     1
    off-duty 2
    primary 1
    secondary 2
    audiotext
    defined
     224
    Auto Scheduler
    calendar
     158
    Auto Scheduler window 76, 
    78
    Auto screen
    And Every
     169
    At 168
    Call Screening 169
    Change On 168
    displaying 164
    Do Not Disturb 169
    Enabled 168
    Extension 169
    Greeting 169
    menu bar 165
    MTWTFSS 169
    Next Change 169
    Restrict To 169
    Rings 169
    scheduling record fields 
    168
    Scheduling Records List 
    165
    Selected Record’s Fields 
    165
    User Information 165
    autocreating
    mailboxes
     76, 81, 103
    automated attendant 1
    defined 224
    available
    disk space
     27
    B
    back-door attendant
    defined
     224
    backing up
    Amanda files
     199
    BackRest utility 199
    BACKREST.EXE 199
    Basic Options
    Reports screen
     182
    Users screen 99
    beepers
    see pagers
     117
    blind transfer
    defined
     224
    BUSY 39
    Busy Chain 94, 114
    busy count 27
    busy hold music
    changing
     191
    busy message
    custom
     93, 113
    locking 93, 113
    maximum length 93, 113
    system 93, 113
    Busy Message? 93
    locking 93, 113
    C
    cadence
    defined
     225
    call accounting
    defined
     225
    Call Processing diagram 9
    Call Screening 91, 111
    locking 91, 111
    scheduling field 169
    call screening
    scheduling
     160
    called party
    identifying
     93, 113
    Caller ID
    defined
     225
    Caller Instructions 58
    caller instructions
    setup sheets
     215
    Caller Instructions mailbox 
    214
    calling
    Amanda
     43
    home 148
    pager 145, 146
    Calls 38, 40, 96, 115
    calls
    ports
     27
    processing 8
    total taken 27
    case-sensitive
    defined
     225
    CCB
    defined
     225
    center
    voice messaging
     2
    CHAIN 39
    Chains
    Users screen
     99
    Chains and Menu
    Reports screen
     182
    Change On
    scheduling field
     168 
    						
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